The Award-Winning Tour Specialist
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Reviews

Extraordinary tours by the Award-Winning tour specialist

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At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Date
Rating
Customer Review
Fri 31 Jan 20
Our Service
Excellent

Good website. Lisa was kind, helpful and efficient. We are excited about our holiday in Uzbekistan
We have used Wendy Wu before to go to Vietnam and the trip exceeded expectations.
The business class upgrades are fabulous, making the journey a pleasure.

Thu 14 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

It was great, Christine was a fantastic tour guide kind, funny organised and just perfect.

Product :

very good and interesting tour

Our Response

Thank you for your review!


Your comments will be passed along to Christine, which I am sure will make her day!


We will look forward to helping you on your way to your next adventure!

Wed 13 Jun 18
Our Service
Good

They did every thing, all I had to do is pack and go

Thu 30 Nov 17
Our Service
Poor
Our Tour
Good

They failed to put our party in the same category of rooms at some locations. So if you are unlucky to be picked you’ll get a room which is budget end whilst others in your party will get decent rooms for the money we paid.

Thu 16 Nov 17
Our Service
Poor
Our Tour
Poor

Service rating :

The Tour manager is good. However, the customer services at Wendy Wu Office is unhelpful and lack of communication. The Customer Services esp. the application of Visa is most unhelpful.

Some part of the trip is a waste of time esp the China part (Urumqi). I would rather start the journey from Kashgar and extra day in Kyrgyzstan. We spent too much time ealing with custom/immigration on entry and departure out of china. The time could be well spend on the other part of the silk route.

Product :

Office in London is most unhelpful. Customer Service could be improve.

Wed 14 Jun 17
Our Service
Excellent

Excellent tour manager - Jo Taylor. Varied itinerary. Good mix of hotels, guest houses, etc. Quality food. Nice size group - 14 in all. Helpful country guides - particularly when some of us needed medication, etc.

Our Response

Thanks for your great feedback, we'll be sure to pass your compliments across to Jo too.

Thu 12 Nov 15
Our Service
Excellent
Our Tour
Excellent

Service rating :

excellent tour guides particularly Fahad he was clear and concise and liked his sense of humour.

Product :

brilliant another winner we have now completed our 5th tour with wendy wu hope to do more in the future

Our Response

Wow! Welcome back on your 5th tour with Wendy Wu!
It is safe to say that you have thoroughly enjoyed the exciting variety of tours on offer and cannot thank you enough for your on-going support.

Thank you for your feedback - Fahad especially will be chuffed to hear that he put a smile on your faces and you were very happy with the service received.

We look forward to welcoming you back on your 6th tour with us in the near future!

Kind regards,
Shanice