Reviews | Wendy Wu Tours

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

SAPPORO & SNOW MONKEYS

Thursday 01 Mar 2018

Overview Rating:

Our Service: Poor

Our Tour: Poor

Service rating :

The guide was brilliant as was the transport throughout. In 2 of the 4 hotels we were in the Annexe, obviously a downgrade and the cost was such that this was an insult.
Also why couldn't we fly direct from Heathrow to Tokyo. Changing in Helsinki added stress as the flight in was delayed due to storms and the connection was to be made in an hour

Product :

As detailed above in the previous section

SAPPORO & SNOW MONKEYS

Thursday 01 Mar 2018

Overview Rating:

Our Service: Excellent

Our Tour: Good

Service rating :

Wendy Wu's organisation and service continues at its usual very high standard.

Product :

Worth it to see the Snow Monkeys enjoying their hot spring bath and the fantastic snow sculptures in Sapporo. Would have awarded 5 stars if more of the included meals were Japanese instead of buffet-style meals.