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Reviews

Extraordinary tours by the Award-Winning tour specialist

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At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Date
Rating
Customer Review
Sat 15 Jun 19
Our Service
Good
Our Tour
Good

Service rating :

good national and local guides; good hotels; good tour content.
Optional tour to Norlang Kha and Bajiao Village should be inclusive.The 4.0am rise to visit Danxia National Park at sunrise was unnecessary as the colours in the strata were barely visible until the sun was well up.The Kuqu Canyon should be an inclusive tour taken on the journey to Kuqa town.The Subashi ruins could then be visited en-route to Aksu - a much better use of time for travellers and the coach driver.

Product :

Wendy Wu tours are value for money.

Our Response


Thank you for reviewing your "Silk Road Explorer" tour and we hope you have returned with many fond memories that will last for many years to come.

Your comments have been taken onboard and we hope to welcome you onboard another Wendy Wu Tour in the future.

Sat 13 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The Silk Road Explorer is an amazing tour. The trip of a lifetime. The National Guide, Mark Wang, was brilliant. He understood our group and it’s prferences, went well beyond the call of duty to make sure we had the best experience. The local guides were also helpful and informative. We could never have put together such a great series of daily experiences ourselves. We really would recommend Wendy Wu for the overall experience and the efficient problem free service.

Product :

It may not have been the cheapest choice of tour operator but it was totally value for money; so many different experiences, good food, comfortable hotels and spectacular service from the guides.

Our Response

Thank you for your review.


We are delighted to hear you enjoyed your tour, and Mark was able to ensure you had the best experience, along with increasing your knowledge along the way.


We thank you for your recommendations and hope to see you again on another Wendy Wu Tour in the future.

Tue 12 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Going with a tour company like Wendy Wu always gives you a good service, quality hotels and local guides but the main reason this tour was so outstanding was due to their national guide David He who was was with us for 12 hours a day or more on some days for a total of 26 days and always maintained a balance between professional service and being a good companion along the way. He had a very good command of English and could relate well to western humour.

Product :

I chose this tour as it provided a well planned and varied itinerary of the Silk Road in China from Xian to Kashgar over 3,000km with 13 different hotels in 26 days, 4 bullet trains and and two internal flights plus 3 meals a day and local door to door transport and local guides but what made it so enjoyable was having an excellent national guide David He who was with us all the way to smooth out any difficulties.

Our Response

Thank you for your positive feedback!


It is such a delight to hear such amazing comments about our National Guides. David will be thrilled with your comments I am sure!


We are pleased to hear you had such an amazing experience from start to finish with us here at Wendy Wu.


When you are ready to start planning your next tour to China or any of our other incredible destinations, please do let us know!

Wed 18 Oct 17
Our Service
Good
Our Tour
Good

Service rating :

The tour was well and efficiently run

Product :

The tour was well and efficiently run

Sun 18 Jun 17
Our Service
Excellent

Excellant tour providing a chance to see the real China made even better by our tour guide Tony Li who went over and above his duties helping some of our group one of which needed to be a wheel chair at times and other times Tony even carried bags for others as well as his own.

Sat 13 Jun 15
Our Service
Excellent
Our Tour
Good

Service rating :

Tom, as National ******, is a major asset to the company. He was constantly cheerful, he sorted out emergencies and problems, he checked to make sure everyone was happy, he did everything he could to make the tour run as smoothly as possible. We were 'Toms' family'. Don't lose him!
In general the local guides were good, but too often their Chinese accents were so thick they were difficult to understand. However, with one of the guides, even though his English had mistakes, his accent was good, so he was much easier to understand. There is also a general feeling that they must give value for money, which means that they talk too much. It is difficult to take it all in at once. It is quite all right for them to be quiet from time to time. They need to decide what are the most important points, concentrate on those, and only give the other details if asked for them.

Product :

The route chosen was good, using overnight trains to cover distances excellent, the standard of hotels was perfectly acceptable. But since I am unlikely to go back to that part of China, I would have preferred to visit more places and to have had less free time, which at times seemed excessive.

Our Response

Thank you for taking the time to post your review of your Silk Road Explorer trip and we hope you have come home from this wonderful part of the world with many lasting memories that will last a lifetime.

Thank you for your constructive feedback and wonderful praise for your tour guides, who are huge assets to our tours and help create a feeling of togetherness and a bonds which are unique to Wendy Wu. We will pass your comments onto our China office - Tom will be delighted.

Kind regards,
Junior.