Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Thailand Highlights

Tuesday 13 Feb 2024

Overview Rating:

Our Service: Excellent

Very helpful in ensuring that everything I wanted which included an add on Cambodia elsewhere was delivered. Also certain discounts were applied that made the tour even more competitive. Both agents I have spoken to have been patient. The none refundable deposit is at a very reasonable rate . I feel they will will be well looked after.

Thailand Highlights

Saturday 09 Dec 2023

Overview Rating:

Our Service: Excellent

Excellent the toon to detail. And I like the fact that brochures beyond the next year are available earlier than most.

Thailand Highlights

Thursday 04 May 2023

Overview Rating:

Our Service: Excellent

A wonderful trip to see the beauty of Vietnam and experience the friendliness of its people. Our guide, Wy, made sure that everyone in our group was looked after and had the best experience. I've come home with many special memories that will last a lifetime. From seeing life on the Mekong, scooters in Ho Chi Ming City and Hanoi, the blooms of Dalat, the vibrancy of Hoi An, the majesty of Hue, the wonder of Ha Long Bay, many historic sites both ancient and modern and so much more in between.

Thailand Highlights

Tuesday 14 Mar 2023

Overview Rating:

Our Service: Good

It was overall a good experience. I booked the holiday I wanted fairly quickly. The agent Alexia was friendly and helpful..
Only negative point was, 3 days before speaking to the agent, I'd completed the online form, but did not receive any response. If we'd have found the holiday we wanted with another tour operator we may have gone ahead with them

Our Response

Sorry to hear that Christine, we'll check with our IT department to see what happened. Glad you got booked though and Alexia will be delighted to receive your feedback. Jimmy

Thailand & Laos Adventure

Saturday 14 Jan 2023

Overview Rating:

Our Service: Excellent

Very Helpful, Easy to book, lots of advice & ideas
Thanks Wendy Wu

Thailand Highlights

Saturday 22 Oct 2022

Overview Rating:

Our Service: Excellent

Yet again outstanding service from Wendy Wu! Call answered quickly, all information given quickly and easily, minor tweaks made to a tour with no problem to meet my requirements.

Thailand & Laos Adventure

Tuesday 04 Oct 2022

Overview Rating:

Our Service: Good

Very helpful and spent a good deal of time helping me with flight upgrade options. The only reason i didn't give 5 stars was that some of the tour details sent were incorrect as they had not been updated for the 2023 tour.

Thailand & Laos Adventure Tour

Saturday 09 Nov 2019

Overview Rating:

Our Service: Excellent

Yes I would recommend Wendy Wu and use again. The person who helped me with my booking was friendly and efficient and took her time to sort out any queries I had.

Our Response

Hi Anna,

Thank you for your 5 star review!

We are delighted to hear that our agent listened to your queries and was friendly and efficient during the booking process. We are thrilled that you would recommend us to others and use us again! We are sure that you will have a fabulous time on your Thailand and Laos Adventure!

Kind regards ,

Wendy Wu team

THAILAND & LAOS ADVENTURE

Thursday 11 Apr 2019

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

Overall the tour to Thailand and Laos was good. However, there were some issues with 3 of the Hotels which we have contacted Wendy Wu about

Product :

Wendy Wu offer great holidays and we would certainly use them again.

THAILAND HIGHLIGHTS

Thursday 06 Dec 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

We loved the full itinerary with York throwing in a few little extras like stopping in a field to watch the farmers harvesting rice and thenbeing offered a chance to have a go.

Product :

Good vallue for money with so much packed into the itinerary and good flights

THAILAND HIGHLIGHTS

Wednesday 05 Dec 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

I was very pleased with the tour leader and the day to day program.

Product :

Satisfied from start to finish.

THAILAND & LAOS ADVENTURE

Wednesday 21 Nov 2018

Overview Rating:

Our Service: Excellent

Our Tour: Excellent

Service rating :

Measured up to the excellent service previously experienced on Wendy Wu Tours.

Product :

Excellent value for money

Our Response

Thank you for your 5 * review,
We are so pleased that you received great service from us again, and are glad to hear you are a returning customer. We hope that you had a wonderful time on the tour and hope that you book with us again in the future.

THAILAND & LAOS ADVENTURE

Wednesday 09 May 2018

Overview Rating:

Our Service: Good

Our Tour: Good

Service rating :

This was my third holiday with Wendy Wu and as with the other two i enjoyed it very much. There were only sixteen in the group plus the tour director so it seemed like a large family. Although i was travelling alone people were friendly and made me feel welcome.

Product :

Lovely holiday, different modes of transport - mini bus, train and boat. Bankok but also unspoilt countryside. Lots of different temples, a visit to an elephant sanctuary, cruising on the Mekong and the friendly gentle people. Highlights include visiting the Hill Tribe village and also taking part in the Buddhist ceremony of Takbat. The tour director in Laos was excellent,he went out of his way to please us.