20 Years of Wendy Wu Tours

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

VIETNAM AT A GLANCE

Sun 10 Jun 18
Our Service
Excellent
Our Tour
Good

Service rating :

This is my second trip. Your guides and bus driver are excellent and work very hard to please. The choice of restaurants are good so overall I’m very happy with the trips. Unfortunately I’m not happy with your customer services, I booked my second, and third trips by phone call and had so much trouble. So I will not recommend to any of friend and family to ring and book

Product :

The trip was very good. The guides work very hard

Our Response

Thank you for taking the time to leave your feedback!


We really appreciate you discussing this with us over the phone with one of our agents. We regret the inconvenience caused, but we are pleased to hear that you are looking forward to your next Wendy Wu Tour to India later in the year.


If you have any further queries, feel free to get in touch!













VIETNAM AT A GLANCE

Mon 14 May 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The whole experience was first rate, and yes I would recommend them.

Product :

We saw a lot more than anticipated. Food was very good. Accommodation and transport very good.

VIETNAM AT A GLANCE

Sun 15 Apr 18
Our Service
Excellent
Our Tour
Good

Amazing trip from start to finish, well organised, superb guide, and well chosen restaurants that were all included in the price. So impressed we have booked another trip

VIETNAM AT A GLANCE

Sun 08 Apr 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Everything from initial enquiry, booking, information given, all arrangements, tour itinerary, tour guide and holiday itself was excellent.

Product :

Brilliant holiday, would highly recommend, had never been to this part of the world but after this holiday and experience with Wendy Wu would use them again.

VIETNAM AT A GLANCE

Fri 06 Apr 18
Our Service
Good
Our Tour
Poor

Service rating :

Everything flowed the way it should, no hiccups along the way

Product :

Vietnam at a Glance Trip with 3 Days Free in Cambodia. Cambodia was great but really due to flight times it was more like two days, considering it was free it was the great part of the holiday, exceded expectations. Vietnam there was a fair bit of free time but did not think as good value as our China Trip.

VIETNAM AT A GLANCE

Mon 02 Apr 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

So well organised from beginning to end! A Fantastic guide that made our holiday so memorable, just an amazing holiday that has given memories that will last a lifetime. This is our third Wendy Wu tour and we will definitely be booking a fourth.

Product :

As before. Just amazing!!

VIETNAM AT A GLANCE

Sun 11 Mar 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

This was our first escorted tour with Wendy Wu and we found it to be excellent and a great taster to the diverse country of Vietnam.

Whilst it may have cost a little bit more than similar tours, we had flights at no extra cost from our local airport with a decent airline (Cathay Pacific) and so this saved us additional cost, time and stress compared to having to fly from/to Heathrow. We also took advantage of a free 2 night extension offer to Cambodia so all in all it was value for money.

The whole tour went like clockwork and was brilliantly organised with a dedicated and professional national ****** who was with us 24/7 from arriving in Vietnam to checking in at the airport for our return home. All meals were included but we were taken to local restaurants where we had excellent food and the opportunity to try a whole range of Vietnamese dishes.

I would recommend this tour but be aware that it can be tiring and you need to be reasonably physically fit as the days are long with multiple excursions and sightseeing packed into the intinerary to allow you to sample as much as possible in the time available.

Product :

Definitely value for money for what we did

Our Response

Hello, Thank you so much for leaving us a positive review of your tour to Vietnam.

We are very happy to hear that you enjoyed your trip and all went well. it is your valued feedback that allows us to maintain our high standards on our tours, so we thank you very much for taking the time to review us. 

We hope to have the pleasure of welcoming you on-board another Wendy Wu tour in the future.

Kind Regards
Grace
Customer Relations Executive

VIETNAM AT A GLANCE

Sun 11 Mar 18
Our Service
Excellent

Professional well organised.spot on

VIETNAM AT A GLANCE

Sun 25 Feb 18
Our Service
Excellent
Our Tour
Good

Good organisation to view the geography, history, culture, industry and cuisine of Vietnam

VIETNAM AT A GLANCE

Sun 03 Sep 17
Our Service
Good
Our Tour
Good

Service rating :

Very diligent and thoughtful. I was very pleased with the service overall.
The only thing which I believe spoiled the tour experience was the standard of food served in the evenings. The restaurants did not serve food that was hot on many occasions or the variety of food on the set menu was very limited. In regards to the price of the tour this was disappointing.

Product :

The tour covered a great variety of locations. The guide was also very friendly. I would suggest that more detailed info about the fitness level required for the tour be communicated as one tour member had a double hip replacement and was a burden to the group as she was not mobile. I was also disappointed that soft drinks in the restaurants were limited. I have drank so much fizzy pop in my life. I've previously mentioned the food. By the end of the tour everyone was becoming tired of the lack of variety. I later discovered what we are didn't really fully represent local cuisine.

Our Response

Thank you for your feedback. We're sorry to hear of your disappointment with some aspects of the tour, but are very pleased that it was otherwise a positive experience. We'll be sure to pass all of your comments across to the relevant departments to work on improving future departures, and hope that you've taken away some great memories.

VIETNAM AT A GLANCE

Sat 08 Apr 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Spoke initially with Stephen Jordan, who was very efficient and helpful. Upon deciding to book, again spoke with Stephen who was able to deal with our request for a Hong Kong add-on.

Product :

The Vietnam at a Glance Tour was superb and everything went so smoothly. Lots of early mornings but when you travel that far you do need to make the most of your time. Hotels in Ho Chi Minh City and Hanoi were typical city hotels, but very good and near the centre, enabling us to walk around in our free time.Those in Hoi An and Hue were a little more spacious, with pools and still in good locations. A special mention must be made of our guide for the tour, Robin (Dzung Duc Ngo), who was outstanding. Also very fortunate to have a good group of fellow travellers, and it was sad to say goodbye at the end!

VIETNAM AT A GLANCE

Mon 27 Mar 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

We had a brilliant holiday -our guide Lap, was excellent. The itinerary was perfect, the organisation first class. We saw so much, learnt so much about Vietnam and experienced so much -from rowing on the Mekong, to working with a farmer to sailing on Halong bay.

Product :

A wonderful, memorable holiday. Lap's knowledge was superb.We so enjoyed listening to his stories and sharing in his knowledge. the diverse range of activities was totally engaging.

We would love to travel with Wendy Wu again and have recommended them to our friends and family.

Our Response

Its's lovely to hear that you had such a nice time, and we're pleased that you felt Lap added to your experience. We take pride in being able to include authentic experiences and immerse our customers in the local culture.

Thanks for taking the time to share your feedback with us, which we've passed over to Lap on your behalf. We hope to have the pleasure of welcoming you on-board another Wendy Wu Tour again in the near future!

Kind regards,

Megan
Customer Care Executive

VIETNAM AT A GLANCE

Sun 19 Mar 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Absolutely brilliant! Fantastic excursions, wonderful guides, meals were superb, hotels overall were good, a few niggles with the Laos ones, but still enjoyed. Would recommend this trip to anyone. From first booking with Liz, everything was taken care of. Special thanks to Liz Cathcart who was a real joy to speak to. she answered our endless questions and made sure everything was booked as we wanted it, particularly in Laos. If it's possible to thank her and Phong, our guide in Vietnam, along with Pet, our guide in Laos, I would really appreciate it.

Product :

Excellent. Everything was as expected and then more!

Our Response

Thanks ever so much for taking the time to let us know how your holiday went. It's great to hear that Liz and Pet were so helpful, so we've passed your comments over to them both - they really appreciate it. 


We hope your trip was everything you'd hoped for and more, and that you've come away with some fantastic memories!

Kind regards,

Megan
Customer Care Executive

VIETNAM AT A GLANCE

Tue 14 Mar 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Everything was well organised and delivered a superb holiday, even better that we had anticipated.

Product :

Excellent tour - variety of experiences; efficient, friendly, helpful and knowledgeable guide; good accommodation and food; 21 in the group- just right.

Our Response

We're pleased to hear that you had a wonderful holiday, and we hope that you've returned with some great memories of this amazing destination. We'll be sure to pass your comments on to the guide - it'll make their day.

Kind regards,

Megan
Customer Care Executive

VIETNAM AT A GLANCE

Wed 01 Mar 17
Our Service
Excellent
Our Tour
Good

The service was efficient throughout, and the checking-in operation went particularly smoothly at every one of the hotels. Our guide was unfailingly helpful and knowledgeable. I was very impressed by the care he took over the dietary needs of the group, and the way the various restaurants dealt with this.