At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

VIETNAM AT A GLANCE

Sun 03 Sep 17
Our Service
Good
Our Tour
Good

Service rating :

Very diligent and thoughtful. I was very pleased with the service overall.
The only thing which I believe spoiled the tour experience was the standard of food served in the evenings. The restaurants did not serve food that was hot on many occasions or the variety of food on the set menu was very limited. In regards to the price of the tour this was disappointing.

Product :

The tour covered a great variety of locations. The guide was also very friendly. I would suggest that more detailed info about the fitness level required for the tour be communicated as one tour member had a double hip replacement and was a burden to the group as she was not mobile. I was also disappointed that soft drinks in the restaurants were limited. I have drank so much fizzy pop in my life. I've previously mentioned the food. By the end of the tour everyone was becoming tired of the lack of variety. I later discovered what we are didn't really fully represent local cuisine.

Our Response

Thank you for your feedback. We're sorry to hear of your disappointment with some aspects of the tour, but are very pleased that it was otherwise a positive experience. We'll be sure to pass all of your comments across to the relevant departments to work on improving future departures, and hope that you've taken away some great memories.

VIETNAM AT A GLANCE

Sat 08 Apr 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Spoke initially with Stephen Jordan, who was very efficient and helpful. Upon deciding to book, again spoke with Stephen who was able to deal with our request for a Hong Kong add-on.

Product :

The Vietnam at a Glance Tour was superb and everything went so smoothly. Lots of early mornings but when you travel that far you do need to make the most of your time. Hotels in Ho Chi Minh City and Hanoi were typical city hotels, but very good and near the centre, enabling us to walk around in our free time.Those in Hoi An and Hue were a little more spacious, with pools and still in good locations. A special mention must be made of our guide for the tour, Robin (Dzung Duc Ngo), who was outstanding. Also very fortunate to have a good group of fellow travellers, and it was sad to say goodbye at the end!

VIETNAM AT A GLANCE

Mon 27 Mar 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

We had a brilliant holiday -our guide Lap, was excellent. The itinerary was perfect, the organisation first class. We saw so much, learnt so much about Vietnam and experienced so much -from rowing on the Mekong, to working with a farmer to sailing on Halong bay.

Product :

A wonderful, memorable holiday. Lap's knowledge was superb.We so enjoyed listening to his stories and sharing in his knowledge. the diverse range of activities was totally engaging.

We would love to travel with Wendy Wu again and have recommended them to our friends and family.

Our Response

Its's lovely to hear that you had such a nice time, and we're pleased that you felt Lap added to your experience. We take pride in being able to include authentic experiences and immerse our customers in the local culture.

Thanks for taking the time to share your feedback with us, which we've passed over to Lap on your behalf. We hope to have the pleasure of welcoming you on-board another Wendy Wu Tour again in the near future!

Kind regards,

Megan
Customer Care Executive

VIETNAM AT A GLANCE

Sun 19 Mar 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Absolutely brilliant! Fantastic excursions, wonderful guides, meals were superb, hotels overall were good, a few niggles with the Laos ones, but still enjoyed. Would recommend this trip to anyone. From first booking with Liz, everything was taken care of. Special thanks to Liz Cathcart who was a real joy to speak to. she answered our endless questions and made sure everything was booked as we wanted it, particularly in Laos. If it's possible to thank her and Phong, our guide in Vietnam, along with Pet, our guide in Laos, I would really appreciate it.

Product :

Excellent. Everything was as expected and then more!

Our Response

Thanks ever so much for taking the time to let us know how your holiday went. It's great to hear that Liz and Pet were so helpful, so we've passed your comments over to them both - they really appreciate it. 


We hope your trip was everything you'd hoped for and more, and that you've come away with some fantastic memories!

Kind regards,

Megan
Customer Care Executive

VIETNAM AT A GLANCE

Tue 14 Mar 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Everything was well organised and delivered a superb holiday, even better that we had anticipated.

Product :

Excellent tour - variety of experiences; efficient, friendly, helpful and knowledgeable guide; good accommodation and food; 21 in the group- just right.

Our Response

We're pleased to hear that you had a wonderful holiday, and we hope that you've returned with some great memories of this amazing destination. We'll be sure to pass your comments on to the guide - it'll make their day.

Kind regards,

Megan
Customer Care Executive

VIETNAM AT A GLANCE

Wed 01 Mar 17
Our Service
Excellent
Our Tour
Good

The service was efficient throughout, and the checking-in operation went particularly smoothly at every one of the hotels. Our guide was unfailingly helpful and knowledgeable. I was very impressed by the care he took over the dietary needs of the group, and the way the various restaurants dealt with this.

VIETNAM AT A GLANCE

Tue 28 Feb 17
Our Service
Excellent
Our Tour
Good

The tour was well organized and the guide was very knowledgeable which made the experience more memorable.

The pace of the tour was also at the right level as there was no rushing around between places.

The guide was also very helpful when leaving as he helped us check in at the very busy exit airport.

VIETNAM AT A GLANCE

Wed 07 Dec 16
Our Service
Excellent
Our Tour
Excellent

Fantastic tour, knowledgeable guides, fully inclusive

VIETNAM AT A GLANCE

Sat 03 Dec 16
Our Service
Excellent

Had a brilliant time

Our Response

We are delighted to hear you have a fantastic time Vietnam.

We look forward to seeing you on another tour very soon.

Kind regards,

Zoe
Customer Relations

Vietnam at a Glance

Sun 06 Nov 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

The whole trip was well organised and we were very well looked after. IT helps to have such good guides.

Product :

A great holiday with life changing experiences included. We need to go back to explore more

Our Response

Thank you for your valued feedback. We are very happy to hear you enjoyed Vietnam at a Glance.

We hope you have returned with many happy memorable memories from this amazing destination.

Kind regards
Zoe Bligh

Vietnam at a Glance

Sun 23 Oct 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent, timely and good variety of tours and experiences.

Product :

The tour was as good as you can get. Plenty of amazing sites through hole country and good activities, combined with a good amount of spare time. Our guide was great, full of information, friendly and more then whiling to give a helping hand. The food throughout was excellent and varied. All the hotels where of agood standard some better than others. The drives where very controlled on what r crazy roads. All in I would totally recommend this tour and Wendy Wu and give big thumbs up to our guide.

Our Response

We are very happy to hear that you enjoyed your Vietnam at a Glance Tour, we hope you have returned with many memorable memories from this unforgettable destination.

Kind regards
Zoe Bligh

Vietnam at a Glance

Sun 23 Oct 16
Our Service
Good
Our Tour
Good

Service rating :

Was very good

Product :

Hotel Mondale in hue dated and noise .

Vietnam at a Glance

Mon 17 Oct 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Tour guide was excellent, Mai was very knowledgeable.

Product :

Great country and very friendly people

Vietnam at a Glance

Sun 16 Oct 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

The information and attention to detail by our guide Mai was phenomenal.. She had so much knowledge and passion for her country which she imparted to us, as well as advising us on more basic details such as appropriate clothing or footwear for our excursions.

Product :

This was a whistle stop tour of Vietnam with major highlights but also included a range of activities. Again, Mai's local knowledge was invaluable eg the best place to have clothing made or go for a massage or even try a local drink. With Mai as our tour leader, 28 strangers became 28 friends.

Our Response

We are delighted to hear you enjoyed your Vietnam at a Glance Tour and hope the memories of this unforgettable destination will stay with you for many years to come!

We love to hear your travel stories and discover your holiday highlights – it’s this very feedback that helps us to maintain and improve our high standards and you can rest assured your comments have been passed onto our local office in Vietnam who will share your comments with Mai - it’ll make her day!

Kind regards
Zoe Bligh

Vietnam at a Glance

Sun 16 Oct 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Superb service by our guide Mai Nguyen. She was amazing, anticipating all our needs while acting as a friend and always caring about how much we were enjoying the incredible experiences. She is a shining star.

Product :

A fabulous tour, mixing ancient sites, old and new culture, historical events, cities and rural surroundings, and fun activities which gave us an insight into the way Vietnam works. We did an extension of 3 days to Cambodia before the tour started, which we would thoroughly recommend - you should not miss Ankor Wat, Ankor Thom and Ta Prohm. The group was quite big - 28, half British and half Australian/New Zealanders but the tour guide skilfully managed it, making us feel like a family throughout the visit. Excellent food and people everywhere were charming. Hotels were top rate and the junk in Halong Bay was very high quality. A great trip which we'll never forget.

Our Response

We are very happy to hear that your tour guide Mai Nguyen was amazing, we take pride in delivering high levels of customer services on each of our tours. We have relayed your positive feedback onto Mai Nguyen and i'm sure she will be delighted.

It's fantastic news to hear that you had a fabulous time on the Vietnam at a Glance Tour and we hope you have with returned with many happy memories at the unforgettable destination.

Kind regards
Zoe Bligh

We are very happy to hear that your tour guide Mai Nguyen was amazing, we take pride in delivering high levels of customer services on each of our tours. We have relayed your positive feedback onto Mai Nguyen and i'm sure she will be delighted.

It's fantastic news to hear that you had a fabulous time on the Vietnam at a Glance Tour and we hope you have with returned with many happy memories at the unforgettable destination.

Kind regards
Zoe Bligh

Experience

  • UK's leading Asia Specialist
  • Over 19 years of experience
  • Friendly, knowledgeable regional specialists
  • Experienced English speaking tour guides

Peace of Mind

  • Everything's included in the price
  • Award-winning service
  • Carefully planned itineraries
  • Fully ABTA and ATOL protected

Don't just take our word for it

  • 4.7 out of 5 Customer Product Satisfaction
  • 4.7 out of 5 Customer Service Satisfaction
  • Gold Award Feefo Accreditation
  • feefo reviews

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