At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

VIETNAM HIGHLIGHTS

Mon 06 Mar 17
Our Service
Good
Our Tour
Good

Service rating :

Well organised tour with good leadership. Some of the places were disappointing but overall a good tour

Product :

Good tour with some disappointing sites.

VIETNAM HIGHLIGHTS

Tue 28 Feb 17
Our Service
Good
Our Tour
Good

Well organised with and excellent tour leader. Some problems with time allocation within each day and in the allocation of times to each stopover. In particular more time needs to be allocated to Hue which is impossible to see fully in one half day!

Vietnam Highlights with Sapa

Fri 04 Nov 16
Our Service
Excellent
Our Tour
Good

Service rating :

We had an excellent tour guide in Nguyen Van Quang

Product :

Cambodia and Vietnam were very good with the exception of the SaPa extension which we felt was poor.
The hotels were not up to the standards in the southern parts of Vietnam. The town was dirty and dusty and there are too many of the local ethnic groups selling there wares by pestering the tourists. The tour guide eventually listened to us that we didn't wish to take part in long mountain treks.

Our Response

We are very happy to here positive feedback about your national guide Nguyen Van Quang, your comments have been passed onto our local operator in Vietnam where your feedback will be passed on. I'm sure this will make Nguyen Van Quang day!

We regret any disappointment with the hotels in Vietnam and rest assured, we will continue to closely monitor the feedback we receive.

We truly hope that overall you enjoyed the tour and that you have returned with many happy memories at the unforgettable destination.

Kind regards
Zoe Bligh

Vietnam Highlights

Mon 31 Oct 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excelent tour guide who was very informative and helpfull

Product :

The Mekong Delta and Ha Long Bay were as good as they are made out to be. Ho Chi Ming City (Saigon) was fantastically chaotic.

Our Response

We are very happy to hear that you enjoyed Vietnam Highlights tour.

We hope you have returned with many happy memorable memories from this amazing destination!

Kind regards
Zoe Bligh

Vietnam Highlights

Mon 18 Apr 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Our guide always managed to get us to places avoiding the crowds

Product :

It was as described

Vietnam Highlights

Mon 21 Mar 16
Our Service
Poor
Our Tour
Poor

Service rating :

Neither good but not really poor

Product :

Disappointing

Our Response

Thank you for your feedback.

We are disappointed to see that you felt the service and product received was of a poor standard.

We would be very happy to hear any additional comments you might have in regards to your trip at Customer@wendywutours.co.uk

Kind regards,
Shanice

Vietnam Highlights

Thu 03 Mar 16
Our Service
Excellent
Our Tour
Good

Service rating :

We were very well looked after by our tour leader & various drivers. As there were 28 on our particular tour then this was no easy task for our leader. All transfers, baggage collection etc went very smoothly.

Product :

A good enjoyable tour and fairly comprehensive coverage of Vietnam. From our personal viewpoint, we weren't that impressed with the Vietnam scenery especially when comparing it to our earlier tour of neighbouring Laos. There also didn't seem to be too many stand out memorable highlights. Also whilst not a criticism and indeed, the restaurants were generally excellent, two 'banquets' per day was a a bit OTT for our tastes. Our fellow tourists were a pleasant bunch and we really enjoyed their company. As stated earlier, Duk, our leader, did a great job in trying circumstances as there were 28 of us to control !!

Vietnam Highlights

Mon 30 Nov 15
Our Service
Excellent
Our Tour
Excellent

Service rating :

Very professional service, very efficient

Product :

A very comprehensive tour

Vietnam Highlights

Mon 02 Nov 15
Our Service
Excellent
Our Tour
Excellent

Service rating :

I had a wonderful holidays with Wendy wu tours and all I can say the service, food accommodation and transportation were excellent. No one can match that.

Product :

We, the group visited all the famous and the other sights not listed on itinerary but what made the holiday was that it was seam free, with no delay in transportation, visiting the restaurants, checking into hotels,flights etc. The best sights we visited was one of many to mention but NHA Trang, Hoi An, Ha long Bay were exceptional. I would definitely recommend Wendu wu tours to anyone visiting Asia or China. I have been on both and that made me more likely to book again. The tour guides are very knowledgeable and experienced in the region.

Our Response

Welcome back from your recent trip to Vietnam and we are delighted to hear that you have enjoyed your time away with us and hope that you have come back with many great memories.

We are delighted to hear that you have enjoyed your arrangements and the tour highlights you have experienced.

Thank you for you comments and thank you for travelling with us again! We love to welcome past travelers to new parts of Asia and even revisiting previously seen parts of China.

Kind regards,
Junior

Vietnam Highlights

Tue 20 Oct 15
Our Service
Excellent
Our Tour
Excellent

Service rating :

Everybody worked hard to make our holiday memorable.

Product :

Lovely Country and Lovely People

Vietnam Highlights

Thu 28 May 15
Our Service
Excellent
Our Tour
Excellent

Service rating :

Comments already submitted to WW.

Product :

As above.

Experience

  • UK's leading Asia Specialist
  • Over 19 years of experience
  • Friendly, knowledgeable regional specialists
  • Experienced English speaking tour guides

Peace of Mind

  • Everything's included in the price
  • Award-winning service
  • Carefully planned itineraries
  • Fully ABTA and ATOL protected

Don't just take our word for it

  • 4.7 out of 5 Customer Product Satisfaction
  • 4.7 out of 5 Customer Service Satisfaction
  • Gold Award Feefo Accreditation
  • feefo reviews

Sign up for our email newsletter:

Sign up to our e-newsletter to get the latest news & exclusive travel offers

As featured in

The Telegraph
The Sunday Times
Lonely Planet
Wanderlust Magazine
National Geographic
BBC World News