At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.
You can also read more reviews about Wendy Wu Tours on TripAdvisor.
This was my second Wendy Wu tour to Asia, I selected to travel with Wendy Wu based on the experience I had taking their Glories of China tour 3 years ago. I took the Vietnam Highlights tour with a free visit to Siem Reap thrown in and I have to say the level of enjoyment and the overall experience was first class. From the initial time of selecting the trip, to stepping off the plane on return you can relax and rest assured that you are being looked after. I have used the terms Book, Pay, Turn Up and Enjoy in other reviews and it is just so relevant to the way Wendy Wu and the staff conduct their business. It may sound like small things but the securing of visas to other touches like when we had early morning flights once we arrived the coach collected us and took us to our first event of the day, whilst we were at the event the coach took our baggage to the hotel and the staff checked us in and allocated our rooms, so we just arrived, took our keys and our luggage was already in our room. Classy!
Although all of the trip was memorable I have to say that when the national guide was reminding us of what we had done together throughout the trip the list appeared endless. In addition I would also say that the blend of people on the tour worked very well, there was a good rapport with no conflicts.
The national guide was very attentive to the group, stopping when we asked for apparent silly photo opportunities etc.
Would I use Wendy Wu another time? without doubt.
I thought the selection of locations and historical sites used through this Vietnam Highlights trip was excellent and gave the group a great overall view into the history and culture of the country. There was an immense amount of experiences enjoyed by everyone within the group. From the classic large well known sites to more local but meaningful sites there was a wealth of opportunities.
Was there any opportunity for improvement, I would say yes for the quality of hotels used in Nha Trang and Can Tho, I am sure for the incremental difference in negotiated prices we could have had a more comfortable experience at those locations. However I am not going to let that detract from what was a memorable time.
Thank you for your 5* review!
We are delighted to hear that you had another fantastic tour with Wendy Wu Tours.
We do strive to make all our tours - from booking to arriving, seamless and easy for all our customers!
When your ready for your next adventure, do let us know and we shall be more than happy to assist you.
A comprehensive tour of Vietnam in good well positioned hotels, with a great guide who had impressive knowledge and use of English. We loved the food and experienced a lot of fabulous restaurants and menu variety. We will certainly use Wendy Wu again.
As I have already said in the section above
You get what they say in the brochure. Excellent service. Our guide was exceptional, always aware of different peoples need , and very well organised, and informative. We were fortunate in the fact that everyone got on so well together, and we had no moaners!!! Excellent organisation throughout the trip. Good hotels, good breakfasts, and a variety of different restaurants. Definitely recommend Wendy Wu to others, have used this company before, and would use them again .
Good overall itinerary showing the main places in Vietnam, and a good range of activities, showing the lifestyle of Vietnamese people.
Well organised tour with good leadership. Some of the places were disappointing but overall a good tour
Good tour with some disappointing sites.
Well organised with and excellent tour leader. Some problems with time allocation within each day and in the allocation of times to each stopover. In particular more time needs to be allocated to Hue which is impossible to see fully in one half day!
We had an excellent tour guide in Nguyen Van Quang
Cambodia and Vietnam were very good with the exception of the SaPa extension which we felt was poor.
The hotels were not up to the standards in the southern parts of Vietnam. The town was dirty and dusty and there are too many of the local ethnic groups selling there wares by pestering the tourists. The tour guide eventually listened to us that we didn't wish to take part in long mountain treks.
We are very happy to here positive feedback about your national guide Nguyen Van Quang, your comments have been passed onto our local operator in Vietnam where your feedback will be passed on. I'm sure this will make Nguyen Van Quang day!
We regret any disappointment with the hotels in Vietnam and rest assured, we will continue to closely monitor the feedback we receive.
We truly hope that overall you enjoyed the tour and that you have returned with many happy memories at the unforgettable destination.
Excelent tour guide who was very informative and helpfull
The Mekong Delta and Ha Long Bay were as good as they are made out to be. Ho Chi Ming City (Saigon) was fantastically chaotic.
We are very happy to hear that you enjoyed Vietnam Highlights tour.
We hope you have returned with many happy memorable memories from this amazing destination!
Our guide always managed to get us to places avoiding the crowds
It was as described
Neither good but not really poor
Thank you for your feedback.
We are disappointed to see that you felt the service and product received was of a poor standard.
We would be very happy to hear any additional comments you might have in regards to your trip at Customer@wendywutours.co.uk
We were very well looked after by our tour leader & various drivers. As there were 28 on our particular tour then this was no easy task for our leader. All transfers, baggage collection etc went very smoothly.
A good enjoyable tour and fairly comprehensive coverage of Vietnam. From our personal viewpoint, we weren't that impressed with the Vietnam scenery especially when comparing it to our earlier tour of neighbouring Laos. There also didn't seem to be too many stand out memorable highlights. Also whilst not a criticism and indeed, the restaurants were generally excellent, two 'banquets' per day was a a bit OTT for our tastes. Our fellow tourists were a pleasant bunch and we really enjoyed their company. As stated earlier, Duk, our leader, did a great job in trying circumstances as there were 28 of us to control !!
Very professional service, very efficient
A very comprehensive tour
I had a wonderful holidays with Wendy wu tours and all I can say the service, food accommodation and transportation were excellent. No one can match that.
We, the group visited all the famous and the other sights not listed on itinerary but what made the holiday was that it was seam free, with no delay in transportation, visiting the restaurants, checking into hotels,flights etc. The best sights we visited was one of many to mention but NHA Trang, Hoi An, Ha long Bay were exceptional. I would definitely recommend Wendu wu tours to anyone visiting Asia or China. I have been on both and that made me more likely to book again. The tour guides are very knowledgeable and experienced in the region.
Welcome back from your recent trip to Vietnam and we are delighted to hear that you have enjoyed your time away with us and hope that you have come back with many great memories.
We are delighted to hear that you have enjoyed your arrangements and the tour highlights you have experienced.
Thank you for you comments and thank you for travelling with us again! We love to welcome past travelers to new parts of Asia and even revisiting previously seen parts of China.
Everybody worked hard to make our holiday memorable.
Lovely Country and Lovely People
Comments already submitted to WW.