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At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Date
Rating
Customer Review
Tue 12 Nov 19
Our Service
Excellent

Professional and courteous. On the money. Knowledgable call handler - Emma Atkins. Helpful and slick.

Our Response

Thank you very much for your lovely comment.

Wed 03 Apr 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

Great itinerary helpful and flexible guides really saw an amazing amount of the country. Would certainly recommend Wendy Wu Tours

Product :

Absolutely no complaints with this tour booked on one to Japan in may which I am sure will be as good

Sat 24 Mar 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent well organised with excellent tour guide and good location for hotels

Product :

Goosing booking process with knowledgeable people if you phone

Thu 15 Mar 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Our recent holiday to Vietnam was the second holiday we've had from Wendy Wu Tours. It was a three centre holiday with three guides. The guides were excellent - very reliable and knowledgeable, and the level of organisation was impressive. To be honest, we arrived in Vietnam with barely a clue about the itinerary; our guides were well-prepared and were able to give us all the information we needed. We were chauffeured everywhere - our guides and vehicles just seemed to magically appear when we needed them. The itinerary was interesting and varied without ever becoming excessive. Even with a varied itinerary, we were able to completely relax because everything was organised for us. All in all, a great holiday

Product :

All flights, hotels, transport, tour guides, entry tickets and most meals were included in the cost of the holiday. We felt that we'd got excellent value for money, and not having to worry about any of the organisational details of the holiday made the holiday so relaxing. It really was worth every penny!

Sun 27 Aug 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

My first trip with Wendy Wu Tours. It was a busy itinerary but everything organised really well. Had an amazing 8 days in Vietnam. Would recommend this tour company to others.

Product :

Excellent trip. Would recommend

Our Response

Thank you for your lovely feedback!

Fri 23 Dec 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

This was a fantastic tour. What made it outstanding was the tour guide. Absolutely amazing, knowledgeable, honest and caring.

Product :

The tour was expensive, but worth it.

Our Response

We are delighted to hear your warm comments about your tour guide, we hope you have returned with many happy memories from this unforgettable destination.

Tue 22 Nov 16
Our Service
Good
Our Tour
Good

Service rating :

Location of two hotels not very good( Hanoi and Saigon.)
Cambodia add on was excellent. Guide in Cambodia outstanding, but guide in Vietnam needs to improve his English as a national ******.

Product :

The tour was sometimes a bit rushed. The water puppet show could be dropped and then free time could be given in Hanoi as we didn't have any free time there at all.

Fri 14 Oct 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Except for luggage being lost when we arrived all aspects of service was excellent, in particular the tour guide Loc.

Product :

A well balanced tour that did give a good glimpse of Vietnam.

Sun 05 Jun 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Lovely rep. Very knowable and unflappable.

Product :

Have recommended to several people great

Tue 03 May 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

The guide was great, really knowledgeable and looked after us very well. Even in his free time when the day was finished he was willing to take us to places and constantly making sure we was ok and felt safe at any time.
Service in all the restaurants were great minus one in Saigon the rooftop restaurant near diamond plaza service was extremely slow and took so long for us to get a drink.

Product :

Amazing, got to see so much a true once in a lifetime trip. Loved the cruise boat for halong bay so modern and luxury to a surprise when we researched junk boats. All hotels were spot on and the trips were out of this world. Early early starts around 5.30am was a bit of a off put as its such a long day but you understand why to try beat all the other tour groups.
Would recommend this trip so highly, gutted its all over.

Our Response

Welcome home from Vietnam and we are delighted to hear that you have had a trip of a lifetime! And mostly down to the extra attention of your guide and the wonderful surroundings of Vietnam.

It is pleasing to hear that you have received the level of service you have desired and had some of your expectations exceeded.

We understand your feeling of disappointment as the tour is over but, this give you time to look forward to your next Wendy Wu tour with us!

We will be sure to forward over your comments to our Vietnam agents and let your guide know he done a fantastic job leading your tour group.

Kind regards,
Junior

Thu 07 Apr 16
Our Service
Good
Our Tour
Good

Service rating :

Would have been excellent if Saigon hotel had not been changed to one of lesser quality without warning or explanation.

Product :

Hotel change spoiled Saigon experience. Hanoi, Ha Long Bay and Hoi An were excellent.

Tue 22 Dec 15
Our Service
Excellent
Our Tour
Excellent

I do think the Cambodia add-on should have been treated as a proper 'group' tour

Mon 21 Dec 15
Our Service
Excellent
Our Tour
Excellent

Service rating :

I cannot fault Wendy Wu tours, this was our 2nd holiday with them, the first being to China. Everything went as planned and no complaints from my husband and I. Would definitely travel with them again.

Product :

It was a full on whirlwind tour with the bonus of Angkor Wat for free. If I had to pick one place which I felt really relaxed in it was Hoi An. We had an excellent experience at a cookery class, very enjoyable. The meals on tour were of good quality, you could not want for anything. The guide was knowledgeable and looked after us very well nothing was too much trouble for him. Overall, if you wish to see Hanoi, Hoi An and Saigon then this tour filled the brief.

Sun 20 Dec 15
Our Service
Excellent
Our Tour
Excellent

Service rating :

Well organised, friendly, informative.

Product :

Just what it said - a good variety of sites and tours.

Sun 01 Nov 15
Our Service
Good
Our Tour
Good

Service rating :

Did exactly what I wanted - took me to the most significant/beautiful/important/impressive things to see, and made sure I got as much as possible out of my visit.

Product :

Hugely impressive can-do attitude ; sensation extravaganza; only skimmed the surface, but that's what it was for; astonished by the whole place.So much history.

Our Response

Welcome home from your recent trip to Vietnam! We are sure it was an amazing trip with many great highlights and we are delighted to hear that you were able to see all the sights which you wanted and were of interest to you.

We hope you are thinking about travelling again with us at some point in the not too distant future.

Kind regards,
Junior