a Reviews | Wendy Wu Tours h

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

VIETNAM PANORAMA

Thu 14 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent tour and tour guide. Very much appreciated the provision on board of drinking water and WiFi. Also their policy of 1.5 seats per person means increased passenger comfort. Tour gave us a very comprehensive view of Vietnam, with a range of experiences. Highly recommend this company .

Product :

Delivered exactly as itinerary plus some extras

Our Response

Thank you for your 5* review!


"Vietnam Panorama" certainly offers a great insight to the culture, and the sights! And we hope you have taken away some incredible memories.


We really appreciate your recommendations, and will be honored to welcome you on-board another Wendy Wu Tour to Vietnam or any other of our amazing destinations.

VIETNAM PANORAMA

Fri 13 Apr 18
Our Service
Good
Our Tour
Good

The Vietnam Panorama tour is very well organised and gives you a good insight into the history and way of life in Vietnam. All the hotels are of a very good standard and the food is of a high standard, all be it, it does get a bit repetitive by the end of the tour. The tour is classed as moderate, but it is quite tiring by the end as there is a large a mount of time spent on coach travel which is required to see the countryside. All in all I would recommend this tour for anybody wanting to see Vietnam.

VIETNAM PANORAMA

Thu 12 Apr 18
Our Service
Excellent
Our Tour
Good

Feedback was completed and received by yourself 05.04.18

VIETNAM PANORAMA

Thu 08 Mar 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Yes.All aspects of the Tour were excellent. Hotels, restaurants itinerary and tour guide.

Product :

As previously comment all aspects were first class

VIETNAM PANORAMA

Wed 07 Mar 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The service is always Excellent. And every holiday Has always been Excellent.

Product :

Excellent holiday in every way possible.

VIETNAM PANORAMA

Fri 15 Dec 17
Our Service
Excellent

The whole team could not have been more helpful from start of booking to completion of tour.

VIETNAM PANORAMA

Fri 17 Nov 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

From start to finish the experience was a delight. Everything was explained and detailed and once on the holiday it was as it said in the book.

The holiday was well organized and all was smoothly run. With the exception of one city the trip was what we expected. The national guide Duc made the holiday special and made a good holiday into a great one.

Product :

Everything was done for you, hassle free and each time we had a question, it was handled well and we got the answer we were looking for

VIETNAM PANORAMA

Thu 16 Nov 17
Our Service
Good
Our Tour
Excellent

Service rating :

An excellent tour of Cambodia and Vietnam, the guides were brilliant. The paperwork was spot on and the visa service first class. We would recommend Wendy Wu to friends and family and we would use them again

Product :

Brilliant service and helpful staff

VIETNAM PANORAMA

Sat 16 Sep 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

The organisation was faultless, the accomodation was excellent in all places visited and the food was outstanding.

Product :

As previously stated, perfect in every aspect.

Our Response

Thank you so much for your lovely feedback!

VIETNAM PANORAMA

Sun 19 Mar 17
Our Service
Good
Our Tour
Good

Service rating :

Excellent itinerary and a very good national guide plus experienced drivers.

Product :

A lot to see of interest but, a little longer would have been nice at some venues e.g. Hoi An

VIETNAM PANORAMA

Sun 19 Feb 17
Our Service
Good
Our Tour
Good

The guide 'Duc" was excellent, the driver and assistant driver also very good.
The group size worked well.
We did experience an overall view of Vietnam which is what we wanted.
The add on of Cambodia was very good, but if we planned it again we would have spent a little more time there.

VIETNAM PANORAMA

Wed 15 Feb 17
Our Service
Excellent
Our Tour
Good

The whole experience was managed with expertise and we always felt that we were in good care. There was a glitch in Da Long when the restaurants were less than we had come to expect. This was most probably caused by a change of restaurant management and Chinese new year staff shortages. Otherwise meals and hotels were excellent. The local courier, Duc was superb.

Our Response

Thanks for your comments! I'm sorry that you had the slight issue with one of your hotels - we'll let our local operators know to avoid issues in future. 


It sounds like you had a great time otherwise, and I hope you have some wonderful memories from your tour!


Kind regards

Megan
Customer Care Executive

VIETNAM PANORAMA

Wed 28 Dec 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

An excellent,well organized and comfortable comprehensive trip to Vietnam.

Product :

A super experience. I would recommend this holiday in the highest terms.

Our Response

Thank you for your warm comments, we look forward to seeing you on another booking in the future

VIETNAM PANORAMA

Mon 19 Dec 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

An amazing trip with excellent tour guide Mr K. Gave a real insight into Vietnam and its friendly people. Perhaps a bit too much living out of a suitcase, but most hotels superb standard.

Product :

Excellent coverage from South to North. Very good value.

Our Response

We are delighted to hear you enjoyed The Vietnam Panorama Tour and hope the memories of this unforgettable destination will stay with you for many years to come!  

We love to hear your travel stories and discover your holiday highlights – it’s this very feedback that helps us to maintain and improve our high standards and you can rest assured your comments have been passed onto our office in Vietnam who will share your comments with Mr K- it’ll make his day!  

We’d also like to share some of your comments with other customers, so we may feature them on our website or in our brochures.  Naturally, we would not use your comments without prior consent and if you agree please reply to this email and then leave the rest to us.

Vietnam Panorama

Thu 17 Nov 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Fantastic service. The organisation of the tour, hotels, dining, visits, coach journeys and internal flight could not be faulted.

Product :

A memorable holiday. The tour guide was great, knowledgeable, helpful and well organised with a good sense of humour. We found the history of Vietnam really interesting and the people warm and welcoming.

Our Response

We are delighted you had such a memorable time in Vietnam. From personal experience, it is such a warm and welcoming country.
We hope to see you again soon.

Kind regards,
Zoe
Customer Relations