At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

VIETNAM PANORAMA

Fri 15 Dec 17
Our Service
Excellent

The whole team could not have been more helpful from start of booking to completion of tour.

VIETNAM PANORAMA

Fri 17 Nov 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

From start to finish the experience was a delight. Everything was explained and detailed and once on the holiday it was as it said in the book.

The holiday was well organized and all was smoothly run. With the exception of one city the trip was what we expected. The national guide Duc made the holiday special and made a good holiday into a great one.

Product :

Everything was done for you, hassle free and each time we had a question, it was handled well and we got the answer we were looking for

VIETNAM PANORAMA

Thu 16 Nov 17
Our Service
Good
Our Tour
Excellent

Service rating :

An excellent tour of Cambodia and Vietnam, the guides were brilliant. The paperwork was spot on and the visa service first class. We would recommend Wendy Wu to friends and family and we would use them again

Product :

Brilliant service and helpful staff

VIETNAM PANORAMA

Sat 16 Sep 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

The organisation was faultless, the accomodation was excellent in all places visited and the food was outstanding.

Product :

As previously stated, perfect in every aspect.

Our Response

Thank you so much for your lovely feedback!

VIETNAM PANORAMA

Sun 19 Mar 17
Our Service
Good
Our Tour
Good

Service rating :

Excellent itinerary and a very good national guide plus experienced drivers.

Product :

A lot to see of interest but, a little longer would have been nice at some venues e.g. Hoi An

VIETNAM PANORAMA

Sun 19 Feb 17
Our Service
Good
Our Tour
Good

The guide 'Duc" was excellent, the driver and assistant driver also very good.
The group size worked well.
We did experience an overall view of Vietnam which is what we wanted.
The add on of Cambodia was very good, but if we planned it again we would have spent a little more time there.

VIETNAM PANORAMA

Wed 15 Feb 17
Our Service
Excellent
Our Tour
Good

The whole experience was managed with expertise and we always felt that we were in good care. There was a glitch in Da Long when the restaurants were less than we had come to expect. This was most probably caused by a change of restaurant management and Chinese new year staff shortages. Otherwise meals and hotels were excellent. The local courier, Duc was superb.

Our Response

Thanks for your comments! I'm sorry that you had the slight issue with one of your hotels - we'll let our local operators know to avoid issues in future. 


It sounds like you had a great time otherwise, and I hope you have some wonderful memories from your tour!


Kind regards

Megan
Customer Care Executive

VIETNAM PANORAMA

Wed 28 Dec 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

An excellent,well organized and comfortable comprehensive trip to Vietnam.

Product :

A super experience. I would recommend this holiday in the highest terms.

Our Response

Thank you for your warm comments, we look forward to seeing you on another booking in the future

VIETNAM PANORAMA

Mon 19 Dec 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

An amazing trip with excellent tour guide Mr K. Gave a real insight into Vietnam and its friendly people. Perhaps a bit too much living out of a suitcase, but most hotels superb standard.

Product :

Excellent coverage from South to North. Very good value.

Our Response

We are delighted to hear you enjoyed The Vietnam Panorama Tour and hope the memories of this unforgettable destination will stay with you for many years to come!  

We love to hear your travel stories and discover your holiday highlights – it’s this very feedback that helps us to maintain and improve our high standards and you can rest assured your comments have been passed onto our office in Vietnam who will share your comments with Mr K- it’ll make his day!  

We’d also like to share some of your comments with other customers, so we may feature them on our website or in our brochures.  Naturally, we would not use your comments without prior consent and if you agree please reply to this email and then leave the rest to us.

Vietnam Panorama

Thu 17 Nov 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

Fantastic service. The organisation of the tour, hotels, dining, visits, coach journeys and internal flight could not be faulted.

Product :

A memorable holiday. The tour guide was great, knowledgeable, helpful and well organised with a good sense of humour. We found the history of Vietnam really interesting and the people warm and welcoming.

Our Response

We are delighted you had such a memorable time in Vietnam. From personal experience, it is such a warm and welcoming country.
We hope to see you again soon.

Kind regards,
Zoe
Customer Relations

Vietnam Panorama

Tue 18 Oct 16
Our Service
Good
Our Tour
Poor

Service rating :

Guide was excellent places were very interesting..

Product :

Fellow travellers had either not read or understood the requirements of the tour.

Our Response

We are happy to hear that your guide was excellent.

we are saddened to see you rated the product as poor, if you would like to discuss this further please feel free to contact one of our customer support team who will be happy to assist.

Kind regards
Zoe Bligh

Vietnam Panorama

Fri 07 Oct 16
Our Service
Excellent
Our Tour
Excellent

Service rating :

every aspect of the service from booking the trip to the escorted journey to the airpot for the flight home and the hotels was excellent.

Product :

the tour was top notch. tan tram was very friendly and knowledgeable as well as enthusiastic about his country. the hotels were a lot better than was expected as were the transport between the different places. we liked particularly the idea of eating at different restaurants for lunch and dinner,some great meals were had. all in all a 5* experince.

Vietnam Panorama

Sun 10 Apr 16
Our Service
Excellent
Our Tour
Excellent

Guide was excellent. He was able to pass on his great knowledge of the country its people, customs and history. he took great care of his tour party and nothing was too much trouble.

Our Response

We are delighted to hear your comments following your recent tour and your guides were able to add value to your tour and ensure your enjoyment.

Kind regards,
Junior

Vietnam Panorama

Wed 06 Apr 16
Our Service
Good
Our Tour
Good

Service rating :

Good service. Excellent coach. Guide informative but needs to be a bit more jolly.

Product :

A couple of the hotels not to standard also in poor position, would of paid more for better hotels. Need more time away from group. Missed a lot of Dalat as spent time looking at poly tunnels when we could of just walked around the beautiful lake.

Vietnam Panorama

Wed 30 Mar 16
Our Service
Good
Our Tour
Good

Service rating :

I would have liked more information about current political and social organisation in Vietnam.

Product :

Although we knew that the tour would exhausting because of the travel distances, this would have been better relieved by more variety in meals provided. Not enough time was allowed for relaxation, showers, changes of clothes and packing cases.

Experience

  • UK's leading Asia Specialist
  • Over 19 years of experience
  • Friendly, knowledgeable regional specialists
  • Experienced English speaking tour guides

Peace of Mind

  • Everything's included in the price
  • Award-winning service
  • Carefully planned itineraries
  • Fully ABTA and ATOL protected

Don't just take our word for it

  • 4.7 out of 5 Customer Product Satisfaction
  • 4.7 out of 5 Customer Service Satisfaction
  • Gold Award Feefo Accreditation
  • feefo reviews

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