20 Years of Wendy Wu Tours

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

WONDERS OF CHINA

Mon 20 Aug 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Delivered what it said on the box- each day well described. Good guide with us all the time who responded to our chat e.g ordered special food dishes we had talked about. Very busy hectic tour - A lot of time spent in travel to airports and in busy cities like Beijing that reduced overall satisfaction but not the fault of Wendy Wu.

Product :

Lots of highlights seen in 2 weeks

Our Response

We are pleased to hear you thoroughly enjoyed your "Wonders of China" tour.


This tour certainly covers a lot of China in such a small amount of time, but gives you a fabulous insight to this amazing region. We are pleased your National Guide was able to help assist to ensure your dietary requirements where met throughout.


We truly hope you have returned home with some spectacular memories of this amazing country that will last you a lifetime!


We would be honored to welcome you on-board another Wendy Wu Tour in the future - whether you decide to explore more of China or any of the other fantastic destinations we offer.

WONDERS OF CHINA

Sat 18 Aug 18
Our Service
Poor

The Wendy Wu China tour we did was spoilt by the poor standard of the hotels that we stayed in. For the price that we paid we expected 4 stars hotels and certainly not all the hotels that we stayed on this tour deserved a 4 stars rating, especially with the JiangXi hotel in Beijing. The room that we were given had dirty carpets, mouldy bathroom seals, rusty mirror, lobby leather settee upholstery cracked open, dim lighting, marble floor cracked posing safety risks. The local tour guide changed our room but the sub-standards remained the same.

Our Response

We are sorry to hear of your disappointment with some aspects of your recent tour to China.


Please be assured your comments have been taken extremely seriously, and we are currently investigating this.


Our Customer Care Team have been in contact with you, and we will respond as soon as possible.


Kind Regards

Wendy Wu Customer Care Team

WONDERS OF CHINA

Mon 09 Jul 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Brilliant organisation both here and in China. Our National and local guides were all excellent

Product :

Just great in every aspect of the holiday

Our Response

Thank you for your wonderful feedback.


It is lovely to hear that you enjoyed your "Wonders Of China" tour and that both your National Guide and local guides were professional and friendly throughout.


We would be honored to welcome on-board another Wendy Wu Tour in the future. When your ready to set off on your next adventure, please do let us know.

WONDERS OF CHINA

Tue 19 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The tour was fully inclusive, and great value for money. The pace of the tour was quite fast but there was plenty of variety. The guides were proud to tell about and show us their country and cities and hotels were all comfortable and high quality.

Product :

It exceeded expectations and was worth every penny.

Our Response

Thank you for your wonderful review!


We are so happy to hear that you had another fantastic time on a Wendy Wu Tour! Our “Wonders of China” certainly keeps you on your toes but gives you the best of China!


It is so lovely to hear you were pleased with your guides throughout and you learnt a lot about the country and culture.


Do let us know when you are ready to set off on your next adventure, back to China or any other of our amazing destinations.

WONDERS OF CHINA

Sun 17 Jun 18
Our Service
Excellent

Could not fault the organisation from start to finish. Well looked after through out the tour lots to see and do. Accommodation in most cases was perfected, Guilin was a bit dated but clean and tidy.
The one let down was the wall. We did see the wall but the section we went to, no matter which way you walked required many steps. Of are party less than half attempted to climb the steps and it was brutal. The brochure intimate that you could hire a bicycle which gave the Impression there may be some straight section,wrong.

Our Response

Thank you for taking the time to review your recent trip to China!


We are pleased to hear you felt well looked after and were able to see some amazing sights!


Unfortunately, it isn't possible to hire bikes along the Great Wall, and the steps are steep. We are sorry to hear that some aspects of the tour wasn't as you had anticipated, but we hope you have come away with some wonderful memories that will last a lifetime.

WONDERS OF CHINA

Sun 03 Jun 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

We had a really well organised touring holiday, the guides were brilliant, knowledgable and helpful, the accommodations were mostly satisfactory and we really did not need to worry about anything.
We would defiantly recommend Wendt Wu tours and we will certainly consider travelling with them again.

Product :

Our holiday was worth every penny that it cost!

Our Response

Thank you so much for your positive response!


It is so lovely to see that you really enjoyed your tour with Wendy Wu to China.


We really appreciate your recommendations and we will be honored to welcome you on-board another Wendy Wu Tour!

WONDERS OF CHINA

Mon 21 May 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

The service was first class from arrival in China to our departure . The organisation and service from our tour guide Kai was exemplary . We shall undoubtedly book with Wendy Wu for our future tour of India . The Wonders Of China tour delivered everything and more .

Product :

Absolutely superb . Couldn't be bettered .

Our Response

Thank you for taking the time to leave this amazing review!


Kai will be very happy to hear that you felt his help and assistance throughout your tour was exemplary, and this will most certainly be passed along to him!


Our "Wonders Of China" tour allows you to experience the history and culture first hand! Allowing you to come away with some incredible memories.


We can't wait to assist in securing your spot on one of our India tours!

WONDERS OF CHINA

Sat 19 May 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Well organised, all included; amazing.

Product :

Fabulous holiday, well-organised.

Our Response

Thank you for your feedback!


We are so happy to hear that you enjoyed your tour and everything your itinerary included.


We can't wait to welcome you onboard another Wendy Wu Tour!

WONDERS OF CHINA

Wed 16 May 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

I had great time in China. I would like to particularly mention our National Guide,
Mark has been enormously helpful with attitude of no request is to much trouble.
Change in flight time to Shanghai taken 1/2 day off the stay there and removed Shanghai Museum from the program. Luckily we were able to go there as our flight was living in the evening. Mark was kind enough to write for us all info how to use Metro end we were able to get there on our own. For me Museum is one of the HIGH LIGHTS of Shanghai.

Product :

I liked intensity of the tour, given we had only 14 days to see most wonders of such a wast Country

Our Response

Thank you for your amazing feedback!


Your comments will be passed on to your National Guide Mark. I am sure he will be thrilled to hear any help he could provide was helpful to you, including the directions to use the Metro.


It is lovely to hear that you have come away with some amazing memories, including those from the Shanghai Museum!


We shall look forward to welcoming you aboard for your next Wendy Wu Tour.

WONDERS OF CHINA

Tue 15 May 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Every aspect of the tour was excellent

Product :

All aspects of the tour were excellent.Places visited,hotels and guides could not have been better.

Our Response

Thank you for your fantastic comments!


We are thrilled to hear that you enjoyed your tour.


We shall look forward to welcoming you aboard another tour, in the future.


Kind Regards


Wendy Wu Tours

WONDERS OF CHINA

Mon 14 May 18
Our Service
Excellent
Our Tour
Good

All went very well, would have liked a bit more shopping time.

WONDERS OF CHINA

Mon 14 May 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Fabulous holiday with fantastic memories. Our national tour guide Anna was brilliant keeping us organised and safe. Food was great, lots of choice even though your eating Chinese twice a day lots of variations. Nobody got ill, and we all saw everything. The 24 party all got on like a house on fire which helped. No problems with transport interstate flights etc. Our luggage was taken care of, left in reception and then you saw it in baggage claim so that was a definite plus. It’s a one off experience and would highly recommend it to anyone especially if you go with Wendy Wu and I hope you get the lovely Anna.

Product :

It was a whirl wind tour but can honestly say we saw wverything we went to see nad had plenty of time to enjoy it. The wall is amazing and very hard to climb. The Terracotta Army just breathtaking. Various cities at night during the evening day, the hustle and bustle, the beauty of the Li River, amazing.

WONDERS OF CHINA

Mon 30 Apr 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

We were looked after so we'll by our tour guide for the whole 16 days....nothing was too much trouble.

Product :

Great itinerary. A couple of the hotels were a bit tired, but overall all were spotlessly clean & perfectly fit for purpose.

WONDERS OF CHINA

Wed 25 Apr 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

This was our second Wendy Wu tour in two years and the Wonders of China did not disappoint. We felt that the itinerary made the most of our time in China, it was a busy schedule but the national representative Michelle, along with the local guides, ensured that it was stress free for everyone. The tour group was made up of people from a number of countries and a big part of the fun was meeting with strangers and leaving as good friends. I would recommend Wendy Wu to anyone with a zest for travel and to see more of a country than it is possible to see by making your own travel arrangements independently.

Product :

As above - see previous field completed

WONDERS OF CHINA

Mon 16 Apr 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

We experienced first class service from booking to the last day of our wonderful, special holiday.

Product :

Although not a cheap trip, Good value for money