20 Years of Wendy Wu Tours

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

WONDERS OF CHINA

Tue 04 Dec 18
Our Service
Excellent
Our Tour
Good

Service rating :

The whole tour was well organised and excellent value. In particular the national guide Kai was excellent and his description of life in china and social attitudes and developments was excellent. He went out of his way beyond his expected duties and responsibilities.

Product :

A well organised tour. Annoying feedback form.

Our Response

Thank you for your 5* review!
We are delighted that your tour was organised and that Kai keep the tour moving smoothly. It's also great to hear that he went out of his way for the group and was informative and gave a good account of life in China.
We are sure you have made some wonderful memories during your trip, and hope that you will book again with us in the near future.

WONDERS OF CHINA

Wed 28 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Brilliantly organised.Expert guides and amazing arranged and optional tours

Product :

Excellent in every respect. would award 10 stars if I could!!

Our Response

Thank you for your 5* review!
We are delighted that you had a brilliantly organised trip and we are so glad that you thought our guides were expert in their knowledge. We are glad that your tour ran smoothly and hope that you will book another tour with us again in the future.

WONDERS OF CHINA

Tue 20 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Fantastic tour guides, decent hotels, good food and insights into the Chinese way of life - as well as seeing some of those real bucket list destinations. Wendy Wu take all the hassle away by arranging your visa and flights.

Product :

Said it already. Great service but the trip was really made by our amazing guide, Jason.

Our Response

Thank you for your lovely review!
We are thrilled that you had a fantastic tour, and that you had great guides, food and accommodation! It's also amazing that you got to see some real bucket list destinations! We are so pleased that we were able to help you book your tour and take away the stress and hassle of arranging your flights and visa documents. We are glad you had a wonderful time and hope that you think of us when booking your next tour!

WONDERS OF CHINA

Mon 19 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent planning and organisation. Very good local guides and first rate national guide.

Product :

Good organisation and trip well planned. Fitted in a great number of diverse experiences. It was a perfect choice for first trip to China. Thoroughly enjoyed it from beginning to end.

Our Response

Thank you for your 5* review,
It's fantastic to hear that you enjoyed your trip and thought that it was well planned and organised. Especially as it was your first trip to China, we are so glad that you enjoyed the tour and all the different experiences that were included. We hope that you have made some wonderful memories and hope that you will book another tour with us in the future.

WONDERS OF CHINA

Sun 18 Nov 18
Our Service
Good
Our Tour
Good

Service rating :

Very well organised tour, both as regards getting my China visa and also on the tour itself. Gave good detailed pre-tour information, but unfortunately that didn't include the fact that Google doesn't work in China, so an Android smartphone becomes a phone that can take pictures, and your gmail is inaccessible unless you have a VPN. Android tablets are probably similarly affected.Tour Leader was REALLY good. But other staff at airports dealing with transfers weren't so good.

Product :

Good value for money considering all meals were included.

Our Response

Thank you for your review!


We are pleased to hear that you enjoyed your tour, and you were pleased with your tour guide.


We understand that our Customer Care team have been in contact with you in regards to your concerns, and will respond to you in full at the earliest opportunity.

WONDERS OF CHINA

Sun 11 Nov 18
Our Service
Excellent

We had a superb holiday experience from Wendy Wu tours. We went on the Wonders of China tour and were members of Gary's family. This was what our national rep was called. He was super, friendly, funny and so welcoming going way beyond what we expected of a tour rep. We were also very impressed with all of the local guides. They did everything they could to make our holiday pleasant. Its definitely full on with quite a few early starts. The food in all the restaurants was in most cases excellent but never poor.

One of the most impressive features of the service was the superb level of organisation. Transport, hotel check-in & out, the transfer of the luggage to the airports so we didn't have to worry about anything.
Gary dedicated all his time to his family' to ensure that everyone was happy. He often went the extra mile assisting members of the group by accompanying them to chemists to purchase the correct medication.
He always took time to answer queries, explain facts and sort problems out all of which he did with great patience and friendliness. All in all the group we were with were super and Gary made our tour truly memorable

Our Response

Thank you for your 5* review!
It's brilliant that you had a superb Wonders of China tour with us and that Gary made the group feel like a family.
It's great to hear that he was friendly , welcoming and informative throughout your tour and that he went above and beyond for every member of the tour group. It's also fantastic that you enjoyed all the food and transportation and that Gary ensured the tour ran smoothly and seamlessly. We are delighted that you had a memorable tour and hope that you will remember us when coming to book your next holiday.

WONDERS OF CHINA

Sun 11 Nov 18
Our Service
Good
Our Tour
Good

The National guide, Gary, was brilliant. So helpful,always available and nothing was too much trouble. All arrangements worked well pity about the weather!!

WONDERS OF CHINA

Thu 25 Oct 18
Our Service
Excellent
Our Tour
Good

We’ll organise from the moment we arrived ,Our Guiide Jay was available 24 seven if needed,Very knowledgeable funny and approachable .Local Guides were good .You for filled our dreams of seeing China!!!!! Recommend you to anyone especially Jay

Our Response

Thank you for your 5* review!
We are thrilled that you had a magnificent time! It's great to hear that your guide Jay was informative, funny and approachable! It's also brilliant that you would recommend our company to others! We are delighted that you had a holiday of a lifetime and we hope that you will book again with us in the future!

WONDERS OF CHINA

Mon 22 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Fabulous trip to China. Saw lots of places I’ve always dreamt of visiting and I was not disappointed. Our guide,Katherine looked after us so well and made our trip stress free. Wendy Wu are great and I’d recommend them to anyone.

Product :

Saw all the highlights I’d dreamed about in one trip. Brilliant

Our Response

Thank you for your brilliant review!
We are thrilled that you had a fabulous trip to China and that you got to see places that you had dreamt of! It's also great to hear that our guide Katherine looked after you and made your trip run smoothly. We are delighted that you would recommend our Company and hope that you will book with us again in the future.

WONDERS OF CHINA

Mon 22 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Everything was well organised, and where changes needed to be made locally they were done without any issues.

Product :

Includes all the main things to see in China

WONDERS OF CHINA

Tue 16 Oct 18
Our Service
Good
Our Tour
Good

Service rating :

Yes I would recommend them. Lucky with Edward our tour manager who was very organised. One or two of the trips should have been left out but overall a good selection to give us idea of China

Product :

very organised and well run

Our Response

Thank you for your positive feedback.


We are glad to hear you overall enjoyed your tour and you were pleased with Edward throughout.


We thank you for your recommendations. Please be assured your comments have been acknowledged and taken on-board.

WONDERS OF CHINA

Tue 16 Oct 18
Our Service
Excellent
Our Tour
Good

The holiday booked with Wendy Wu Tours was an excellent visit to some of the iconic Chinese holiday sites. All aspects of the tour’s planning and organisation was very good and we encountered no problems with transport around the country (there were five internal flights). The hotels chosen for us to stay in were good and suitable for our needs. Food provided was plentiful although tended to be a bit bland and repetitive after a fortnight but not to the point where it was a problem.

Our Response

Thank you for your 5* review!


We are thrilled you thoroughly enjoyed your tour of China!


It is lovely to hear you got to see some of China's spectacular sights, and we hope you have returned home with some wonderful memories of this ancient country.


We would be honored to welcome you on-board another Wendy Wu Tour in the future - whether you choose to return to China or any of the other amazing destinations that we offer.

WONDERS OF CHINA

Sat 13 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

A really well put together tour, packed with visits to attractions, well managed by the national tour guide. Good hotels in the main.

Product :

Great value and well managed service on Website and by email

Our Response

Thank you for your review!


We are pleased you enjoyed your tour of China, and hope you have returned home with some fond memories of this wonderful country.

WONDERS OF CHINA

Wed 10 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Would definitely travel with Wendy Wu again. Excellent guides throughout tour.

Product :

Quality experience and sightseeing

WONDERS OF CHINA

Mon 08 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Yes it was a marvellous trip, with very good guides and would recommend your company to friends.Something new and exciting at each city.

Product :

Easy to understand and advice always at the end of a phone