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At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.





We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Date
Rating
Customer Review
Fri 15 Nov 19
Our Service
Excellent

Very helpful sales persons particularly Luke who went to a lot of trouble to look at varying flight options when I wanted to upgrade to business class. The tour appears to offer very good value, and an interesting itinerary. What is very helpful are the detailed daily notes which give you a good idea as to the level of mobility required. Will be able to give a proper review once I have undertaken the tour.

Wed 06 Nov 19
Our Service
Excellent

Just booked yesterday very good service so far

Mon 17 Jun 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

We had confidence that we were in safe hands with Wendy Wu. Their organisation and support infrastructure in China was very reassuring. The arrangements at each attraction and location were very good and Wendy Wu obviously enjoyed certain benefits over other companies. Transportation and porterage was excellent as was their national guide Sean, who was excellent and very attentive. Local guides were also very good. We benefited from being part of a small group of only 15 all of whom got on very well and was one of the major reasons why the trip was so enjoyable. Obviously, this was unusual and I understand larger groups of up to 29/30 are possible. Would definitely recommend Wendy Wu.

Product :

We signed up to see the Wondweds of China and we certainly did. It was a full on itinerary with some long days but necessary to get everything in. It would have been nice to have a little more free time to recover and at least change and shower before evening meals.

Our Response


Thank you for taking the time to review you "Wonders of China" tour.

We are delighted to hear you enjoyed your tour and made some friends along the way.

Our tours are designed to cover a lot of ground in a short space of time, to ensure you have the opportunity to see all the amazing sights this spectacular country has to offer!

We hope you have returned with many fond memories of this iconic country that will remain with you for many years to come.

Thank you for your recommendations and when your ready for your next adventure, let us know! We cannot wait to help you plan your next tour.

Mon 10 Jun 19
Our Service
Good
Our Tour
Good

Service rating :

My wife & I travelled with Wendy Wu for the first time when we visited China in May.
Our overall view is that Wendy Wu provided a good service, but they are not the best Tour Company we have travelled with over the years.

Product :

The Wonders of China Tour is full on, with very little free time to explore on your own.
China is a big country and several times on the Tour, we took early afternoon internal flights (at approx 2 pm) which meant that we didn't arrive at the next city until late at night.
After flying from Xian to Wuhan we then had a 5.5 hour coach journey to Yichang to pick up our Yangtze Cruise, arriving at 11.15 pm.
We later discovered that the Cruise ship did not depart Yichang until the next evening.
It would have been far better to have had an extra relaxing day in Xian before taking an earlier flight to Wuhan.
Another example was our late arrival into our final stop Shanghai, meant we missed out on a Night Cruise on the Huangpu River and we went straight to our hotel instead.
The guides then attempted to cram everything into the next day, starting earlier than normal, but by 5.30 pm the group decided they were too tired and wanted to get back to the hotel to freshen up before our final meal. We again missed out on the Night Cruise and seeing The Bund at night.
We expected our local guides to have a thorough knowledge of their home city, however, whilst in Beijing, our local guide did not even know that Tiananmen Square had been closed off, or that there were similar parking restrictions around the Birdsnest Stadium & Water Cube on the following day.

Tue 14 May 19
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent customer service from booking, pre-holiday queries, visa appointments then an amazing National Guide, Helen.

Product :

The Wonders of China was an amazing holiday. In 16 days you see so many areas and aspects of life in China. The tour is 'full on'. Some days you leave the hotel at 8.30am and don't get back until after 10pm and there is lots of walking involved. However, don't let that put you off, you would never see so much if you did 'normal' days. You will do everything on the itinerary and more.

Our Response


Thank you for taking the time to leave your amazing review!

Our tours are designed to incorporate a lot within a short period of time, and include long days. However, we are glad to hear enjoyed your tour and we hope you have returned home with more knowledge of China.

Your kind words about your guide, will be shared with our China office and Helen.

Tue 04 Dec 18
Our Service
Excellent
Our Tour
Good

Service rating :

The whole tour was well organised and excellent value. In particular the national guide Kai was excellent and his description of life in china and social attitudes and developments was excellent. He went out of his way beyond his expected duties and responsibilities.

Product :

A well organised tour. Annoying feedback form.

Our Response

Thank you for your 5* review!
We are delighted that your tour was organised and that Kai keep the tour moving smoothly. It's also great to hear that he went out of his way for the group and was informative and gave a good account of life in China.
We are sure you have made some wonderful memories during your trip, and hope that you will book again with us in the near future.

Wed 28 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Brilliantly organised.Expert guides and amazing arranged and optional tours

Product :

Excellent in every respect. would award 10 stars if I could!!

Our Response

Thank you for your 5* review!
We are delighted that you had a brilliantly organised trip and we are so glad that you thought our guides were expert in their knowledge. We are glad that your tour ran smoothly and hope that you will book another tour with us again in the future.

Tue 20 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Fantastic tour guides, decent hotels, good food and insights into the Chinese way of life - as well as seeing some of those real bucket list destinations. Wendy Wu take all the hassle away by arranging your visa and flights.

Product :

Said it already. Great service but the trip was really made by our amazing guide, Jason.

Our Response

Thank you for your lovely review!
We are thrilled that you had a fantastic tour, and that you had great guides, food and accommodation! It's also amazing that you got to see some real bucket list destinations! We are so pleased that we were able to help you book your tour and take away the stress and hassle of arranging your flights and visa documents. We are glad you had a wonderful time and hope that you think of us when booking your next tour!

Mon 19 Nov 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent planning and organisation. Very good local guides and first rate national guide.

Product :

Good organisation and trip well planned. Fitted in a great number of diverse experiences. It was a perfect choice for first trip to China. Thoroughly enjoyed it from beginning to end.

Our Response

Thank you for your 5* review,
It's fantastic to hear that you enjoyed your trip and thought that it was well planned and organised. Especially as it was your first trip to China, we are so glad that you enjoyed the tour and all the different experiences that were included. We hope that you have made some wonderful memories and hope that you will book another tour with us in the future.

Sun 18 Nov 18
Our Service
Good
Our Tour
Good

Service rating :

Very well organised tour, both as regards getting my China visa and also on the tour itself. Gave good detailed pre-tour information, but unfortunately that didn't include the fact that Google doesn't work in China, so an Android smartphone becomes a phone that can take pictures, and your gmail is inaccessible unless you have a VPN. Android tablets are probably similarly affected.Tour Leader was REALLY good. But other staff at airports dealing with transfers weren't so good.

Product :

Good value for money considering all meals were included.

Our Response

Thank you for your review!


We are pleased to hear that you enjoyed your tour, and you were pleased with your tour guide.


We understand that our Customer Care team have been in contact with you in regards to your concerns, and will respond to you in full at the earliest opportunity.

Sun 11 Nov 18
Our Service
Excellent

We had a superb holiday experience from Wendy Wu tours. We went on the Wonders of China tour and were members of Gary's family. This was what our national rep was called. He was super, friendly, funny and so welcoming going way beyond what we expected of a tour rep. We were also very impressed with all of the local guides. They did everything they could to make our holiday pleasant. Its definitely full on with quite a few early starts. The food in all the restaurants was in most cases excellent but never poor.

One of the most impressive features of the service was the superb level of organisation. Transport, hotel check-in & out, the transfer of the luggage to the airports so we didn't have to worry about anything.
Gary dedicated all his time to his family' to ensure that everyone was happy. He often went the extra mile assisting members of the group by accompanying them to chemists to purchase the correct medication.
He always took time to answer queries, explain facts and sort problems out all of which he did with great patience and friendliness. All in all the group we were with were super and Gary made our tour truly memorable

Our Response

Thank you for your 5* review!
It's brilliant that you had a superb Wonders of China tour with us and that Gary made the group feel like a family.
It's great to hear that he was friendly , welcoming and informative throughout your tour and that he went above and beyond for every member of the tour group. It's also fantastic that you enjoyed all the food and transportation and that Gary ensured the tour ran smoothly and seamlessly. We are delighted that you had a memorable tour and hope that you will remember us when coming to book your next holiday.

Sun 11 Nov 18
Our Service
Good
Our Tour
Good

The National guide, Gary, was brilliant. So helpful,always available and nothing was too much trouble. All arrangements worked well pity about the weather!!

Thu 25 Oct 18
Our Service
Excellent
Our Tour
Good

We’ll organise from the moment we arrived ,Our Guiide Jay was available 24 seven if needed,Very knowledgeable funny and approachable .Local Guides were good .You for filled our dreams of seeing China!!!!! Recommend you to anyone especially Jay

Our Response

Thank you for your 5* review!
We are thrilled that you had a magnificent time! It's great to hear that your guide Jay was informative, funny and approachable! It's also brilliant that you would recommend our company to others! We are delighted that you had a holiday of a lifetime and we hope that you will book again with us in the future!

Mon 22 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Fabulous trip to China. Saw lots of places I’ve always dreamt of visiting and I was not disappointed. Our guide,Katherine looked after us so well and made our trip stress free. Wendy Wu are great and I’d recommend them to anyone.

Product :

Saw all the highlights I’d dreamed about in one trip. Brilliant

Our Response

Thank you for your brilliant review!
We are thrilled that you had a fabulous trip to China and that you got to see places that you had dreamt of! It's also great to hear that our guide Katherine looked after you and made your trip run smoothly. We are delighted that you would recommend our Company and hope that you will book with us again in the future.

Mon 22 Oct 18
Our Service
Excellent
Our Tour
Excellent

Service rating :

Everything was well organised, and where changes needed to be made locally they were done without any issues.

Product :

Includes all the main things to see in China