At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

You can also read more reviews about Wendy Wu Tours on TripAdvisor.

Date
Rating
Customer Review

WONDERS OF CHINA

Tue 05 Dec 17
Our Service
Excellent
Our Tour
Good

Great tour of Chins with a couple of nights in Hong Kong too! Our guide (Sophie) was great and Great Wall Terracotta Army Shanghai and River Yangsee were the highlights....highly recommended!!!!

WONDERS OF CHINA

Mon 04 Dec 17
Our Service
Good

The tour guide was really good and probably the best thing about the the holiday. We enjoyed China very much and saw some spectacular national treasures. Very disappointed however that despite the very significant amount which we paid for the holiday, we still had to pay hundreds of pounds more on tips. We don't have a problem with tipping but don't want it to be compulsory, it should be at our discretion. Our review on TripAdvisor will reflect this unsatisfactory aspect.

Our Response

Thank you for taking the time to write a review.
We're sorry that you were disappointed with the tipping system as this is something we have created following customer feedback with making it a simpler process. I have passed your comments to our product department for review, and we're glad to hear you otherwise enjoyed your tour.

WONDERS OF CHINA

Mon 27 Nov 17
Our Service
Good
Our Tour
Good

Service rating :

Itinerary and guides excellent.
Yes we would recommend Wendy Wu but we do not have plans for further holidays in Asia so unlikely to be booking with them.

Product :

Whilst the itinerary was very good and the guides were excellent, the group size was bigger than we like and we had problems with the pre-trip paperwork. Overall we enjoyed our holiday.

WONDERS OF CHINA

Tue 14 Nov 17
Our Service
Excellent
Our Tour
Good

Outstanding service from representatives

WONDERS OF CHINA

Tue 14 Nov 17
Our Service
Good
Our Tour
Good

Well organised with good size of group. Not so keen on having extra things to choose and pay for during the trip.
The Cormorant photography session was a poor replacement for seeing the fishing
Raymond, our leader was very good

WONDERS OF CHINA

Wed 08 Nov 17
Our Service
Bad
Our Tour
Bad

Service rating :

Staggering trip times so that each location is not so full of people from various trips. Most locations were so busy that we could not see the attraction and enjoy the experience. It was a fight to avoid being trampled on or assaulted by umbrellas most of the time.
The so-called cruise was on a vessel badly in need of modernisation. The food was cold. The cruise director was insincere. Everything was geared to getting the most money out of the customers.

Product :

Same reasons as above - too many people at each site, Food cold, partly due to arriving late at some restaurants but even on the cruise with set meal times the food was cold.
It was the worst holiday experience we have ever had and we were not alone in this view - every one of the 16 people in our group felt the same. We could have been trampled to death on stairs in the queue for the Shanghai night boat trip and all to see lit-up buildings that we could see in more comfort from walking along the Bund.
The only positive comment to make is thanking Rebecca from the "cruise" - she was the sincere person we encountered on a trip where the best experience was it coming to an end.

WONDERS OF CHINA

Thu 26 Oct 17
Our Service
Good
Our Tour
Good

Service rating :

A good value, well led holiday

Product :

Good value, good group, good guide

WONDERS OF CHINA

Tue 24 Oct 17
Our Service
Excellent
Our Tour
Good

We had a fabulous tour. Nothing was too much trouble for Addison, our National Guide. All promises re sites, hotels and meals were delivered as promised. The local guides added an extra depth of knowledge. Overall a first class experience and we will certainly use Wendy Wu in the future.

WONDERS OF CHINA

Mon 23 Oct 17
Our Service
Good
Our Tour
Excellent

Service rating :

We Loved our holiday to china, the Itinerary was very good and the National guide , Andy was excellent. If I could do it again I would have added a few more days into the itinerary and made it more relaxed in a few places with the opportunity to eat later in the evening on those days.

Product :

Very Good tour, very comprehensive

WONDERS OF CHINA

Fri 13 Oct 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

Excellent service both before and during our holiday in China. All our guides were very knowledgeable and helpful. However our national national guide Clara was an absolute delight. How she manage to organise us all through all those flights and keep so cheerful I'll never know.

Product :

Packed full of experiences.

WONDERS OF CHINA

Tue 10 Oct 17
Our Service
Good
Our Tour
Good

Service rating :

tours excellent, although longs days it has to be to fit it all in.Jacky our guide was excellent thank you.A suggestion that perhaps you might not need lunch every day,time at some places could have been a bit longer.

Product :

Yangtze river cruise found the ship a bit damp in the cabin and several travellers had coughs and upset stomachs

WONDERS OF CHINA

Mon 09 Oct 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

The entire experience exceeded my expectations, the organisation was first class, the national guide was amazing ..... The hotels and transport were so well planned and delivered we were able to just enjoy China

Product :

I experienced everything that I had hoped for and more

WONDERS OF CHINA

Mon 09 Oct 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

5 star service throughout

Product :

You see all the main headline sights but China is a huge country and travelling is very tiring

WONDERS OF CHINA

Sat 07 Oct 17
Our Service
Excellent
Our Tour
Excellent

Service rating :

I would certainly recommend Wendy Wu Tours to my friends. There was nothing to fault on the tour. The hotels were excellent, the tour was excellent and also our Tour Guide Ruby who went above and beyond. We saw all the attractions that were detailed in the itinerary and more.

Product :

All the important sights seen in a 15 day tour, with a guide (Ruby) who was excellent

WONDERS OF CHINA

Sat 30 Sep 17
Our Service
Good
Our Tour
Good

Very well organised with a balance visits to cities and countryside.

Experience

  • UK's leading Asia Specialist
  • Over 19 years of experience
  • Friendly, knowledgeable regional specialists
  • Experienced English speaking tour guides

Peace of Mind

  • Everything's included in the price
  • Award-winning service
  • Carefully planned itineraries
  • Fully ABTA and ATOL protected

Don't just take our word for it

  • 4.7 out of 5 Customer Product Satisfaction
  • 4.7 out of 5 Customer Service Satisfaction
  • Gold Award Feefo Accreditation
  • feefo reviews

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