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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Kruger to Cape Explored

Tuesday 20 May 2025
Overview Rating:
Our Tour: Excellent

Gems of China

Tuesday 20 May 2025
Overview Rating:
Our Service: Good
South far south good, have only booked, not travelled yet, watch this space.

Panoramic Peru

Sunday 18 May 2025
Overview Rating:
Our Tour: Excellent
An excellent tour of the most magnificent spots in Peru, a country of wonderful culture, cuisine and traditions. The organisation, hotels, meals and transport were all of a high standard. The transition to touring at altitude was made gradually so no significant altitude sickness issues in our group. However, Peruvian tour guide Frank Jare turned the trip from excellent to outstanding. His knowledge, organisation, support and most importantly passion for Peru is what puts Wendy Wu tours ahead of its competitors. Thank you Frank.

Japan Uncovered

Sunday 18 May 2025
Overview Rating:
Our Tour: average
Repetitive meals with no time to relax. Six local guides, only penultimate one with good English and organisational abilities.The professional guide was ill prior to the trip and a professional replacement was unavailable. There was a lack of information on the country when travelling between viewings
Communication whisper system poor, guides stopped using it.
To many places visited each day.
Rushing to get to the set time for the next meal.
I clocked 5 miles each day on my phone some people found this difficult and sat out some of the viewings.
The guide line of £300 Per person was far to much other than markets every one took visa.

Discover Japan

Saturday 17 May 2025
Overview Rating:
Our Tour: Excellent
The tour was well organised and lead by a very helpful and informative guide. The information before and on each day of the tour was clear and timely.

Grand Mekong Odyssey

Friday 16 May 2025
Overview Rating:
Our Tour: Excellent
Great tour. Very busy but well organised. Had great tour guides in Vietnam and Cambodia.
Both countries are full of amazing history, buildings and most importantly people. Very welcoming.

Wonders of China

Friday 16 May 2025
Overview Rating:
Our Tour: Excellent
An amazing full on experience that surpassed my expectations.
We travelled from Beijing to Shanghai escorted by our national guide Louis and a series of local guides. Our group of 14 (from Australia, New Zealand and UK) travelled by coach, boat, bullet train, high speed train and internal flights. Our hotels were of a very good standard, the food was plentiful and excellent but limited in choice for vegetarians.
Bucket lists were ticked at the Forbidden City, The Great Wall, the Terracotta Warriors and let's not forget the Pandas.
Particularly memorable were a Drone spectacular by the river in Chongquin, a lakeside show in Guilin overlooked by the amazing illuminated Karst rock formations and the walled city of Xi'an as beautiful by night as it is by day.
China is an enormous country in the tiny bit we saw a country that although proud of it's heritage and ancient buildings does not dwell in the past. Parts of Shanghai resemble sets from a science fiction film - ultra modern, clean lines and very high tech.
My lasting memories will be of an amazing country with gracious, welcoming people. Would I go again - definitely if it wasn't quite so far away.
I ❤️ China

Wonders of Indonesia

Wednesday 14 May 2025
Overview Rating:
Our Service: Excellent
Efficient and helpful. Found it really easy to book again

Moroccan Odyssey

Wednesday 14 May 2025
Overview Rating:
Our Service: Excellent
Recent holiday in Cambodia and Vietnam was a wonderful experience. Service throughout could not be faulted

72422-PRE

Tuesday 13 May 2025
Overview Rating:
Our Service: Excellent
Very helpful and informative

Wonders of Indonesia

Tuesday 13 May 2025
Overview Rating:
Our Service: Excellent
This is the 4th tour I've booked with Wendy Wu. The staff are always very knowledgeable & helpful... & there is a great range of tours on offer

Japan Uncovered

Monday 12 May 2025
Overview Rating:
Our Tour: Excellent
This was an enjoyable, informative, interesting and, sometimes, extremely beautiful experience. However, I was denied the spoken commentary, and sometimes important information, unless in transit on the coach; because the 'Whisper' system is not compatible with hearing aids, and I am hearing impaired. Although, I find the total dependence on such systems (given poor signals and inferior sound quality) is a very mixed 'blessing'. Our guide, who, in all other regards was exemplary; intended, I believe, to offer me brief summaries or other assistance, but mostly either forgot or was too busy, which is understandable in the circumstances. Constructively, I would urge a greater awareness of hearing impaired travellers' needs. The only other improvements I might suggest would be a more traditional setting for the tea ceremony experience, and serious consideration regarding the purpose of driving to the 5th Station on Mount Fuji which seemed to be a waste of, always precious, time.

Grand Tour of China

Sunday 11 May 2025
Overview Rating:
Our Tour: Excellent
Grand Tour of China - April 2025
This was an exceptional tour, with a wide variety of sight seeing to suit all tastes - cultural, natural, historical, shopping and so much more.
Our group of 15 ranged from early 50's to 80 and all managed the level of activity because there were options at each site based on ability. That said there are quite a few steps wherever you go in China.
We really felt that we'd been able to experience the culture (and sub cultures of each province) on this tour and it very much lived up to expectations. If you can take the time out to do this - absolutely would recommend.
It was very well organised and our national guide - Ryan - was brilliant, and the local guides (one in each location) added local flavour and information.

Some hints & tips if you're thinking about booking this trip
* Flights - If you can, upgrade to Premium Economy, it's worth it for the long flight. Also, check the flight times you're provided and make sure they're suitable. We ended up with a midnight flight home, and the tour officially finishes at breakfast on the last day, so we arranged a visit to the zoo ourselves, but otherwise we would have been hanging around at the hotel until collection at 7pm
* Packing - get out what you think you need then reduce by at least a third. All the hotels have laundry service and one even had self-service free washers/dryers and detergent provided. It's very casual, and sometimes you go straight to dinner from touring so you don't need clothes to change for dinner. If you can pack in a medium case (instead of large) you'll find it easier when you're moving around between locations, and packing cubes are a god send.
* Internal transfers - these were smooth, flights, trains and coaches. Train stations in China are like airport terminals, you're scanned on the way in (and your bags are too). Also don't get caught out like we did - on trains you're not allowed any pressurised containers over 150ml (and they will pick you up on it), so think deodorant, hair spray, shaving gel - travel size is best
* Staying connected - we used an unlimited data e-sim from Holafly, £60 each for 30 days. Worked like a dream. Some others used VPNs but these were patchy. Without either of these, even with hotel wifi you won't be able to connect to Google, What's App, Facebook etc
* Food & drink - We never went hungry. Breakfasts are mainly asian, but also some western options (fried/boiled eggs, toast, croissants). Lunch and dinner are all chinese, family service. You will eat a lot of rice, noddles. There was lots of fresh veg as well, and a fish eating veggie in our group was well catered for. There is limited choice for drinks, most of our group had local beers (about £1.50 on average per 500ml bottle), soft drinks you could have coke or sprite (or coconut milk/water). These again were about £1 for a 330ml can. Don't expect diet alternatives.
* Mindset - don't think of this as a "holiday" that is restful. Think of it as an adventure. Some days we walked over 20,000 steps, other days only 4,500. Some mornings we met in reception as early as 7am, others not til 9.30am. One flight meant leaving the hotel at 4.30am (as it was the only flight from that city to the next - one flight a day)! Temperatures ranged from early 30's to mid teens, and we were blessed with only two drizzly days. Some locations have high humidity. You also need to be ready to be considered unusual - a spectacle - by the locals. Not all the places visit have lots of western tourists. I don't think I've had my photo taken by as many people in my entire life as I did in these 4 weeks. From school children in a museum being fascinated with us, to adults in the street wanting selfies (or trying to take them on the sly) - go with the flow and you'll enjoy it.
* Crowds - some of the places we visit are very crowded (partly due to the increase in domestic tourism in China), and they don't have the same culture of queuing/patience as we might have in the UK. They travel in large groups, and are often very noisy (large tour groups using loud speakers), Our guides and the timings we had for visits made the most of trying to avoid this, but you do need to think differently when in a crowd if you want to get to "the front" to see something!
* Optional extras - the night tour in Xian is an absolute MUST, we did some of the evening shows and not others depending on how tired we were. If you're a train fan, the optional trip on the MagLev in Shanghai was worth it.

Wonders of China

Saturday 10 May 2025
Overview Rating:
Our Tour: Excellent

China by Rail

Friday 09 May 2025
Overview Rating:
Our Tour: average
This was a very interesting but at times demanding holiday covering a broad spectrum of how China is today and its historical past. Travel by high speed rail formed a significant part. Trains were generally full to capacity making travelling with luggage complicated at times. Domestic Chinese tourism is now at high level making visits to sites such a Chengdu (pandas), Xian (terracotta warriors) and Beijing unpleasantly crowded and that was in April.