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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

Celebrating 25 Years of tour excellence
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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Majestic Yangtze

Monday 04 Aug 2025
Overview Rating:
This was our first tour and we were extremely impressed by the organisation and the standards. The size of our group (19) was not overwhelming and allowed us to get to know our fellow travellers well. Our guide Jason was absolutely outstanding at his job. He was caring and knowledgeable with a good sense of humour, which added to the experience. 

Georgia, Armenia & Azerbaijan

Sunday 01 Mar 2026
Overview Rating:
Our Service: Excellent
Excellent and thorough. Answered all my questions about travelling solo

Our Response

Thank you so much for your lovely 5‑star review!
We’re really glad to hear you felt the support was excellent and thorough — and that we could answer all your questions about travelling solo.
It’s wonderful to know you’re feeling confident and prepared. If anything else pops up as you get ready for your trip, we’re always here to help.

Thailand & Laos Adventure

Saturday 28 Feb 2026
Overview Rating:
Our Service: Good
Didn't book on the web as you don't get the discounts there. So rang up. Got through in two minutes and the person dealing with us (Beau) delivered what we wanted. We got the loyalty discount, the stopover we wanted and, after a few iterations, the flights we wanted. Great service

Our Response

hank you so much for your lovely review!
We’re delighted to hear that you received the great service you expect from Wendy Wu, and that Beau was able to help you secure your loyalty discount, your ideal stopover, and the flights you wanted — even after a few iterations.
We really appreciate you taking the time to share your experience.
We’re always striving to deliver a 5‑star service, so if there’s anything you feel we could have done to make your experience even better, we’d love to hear your thoughts. Your feedback genuinely helps us continue improving.
Thanks again for choosing us, and we hope you have a fantastic trip!

Ultimate Uzbekistan

Saturday 28 Feb 2026
Overview Rating:
Our Service: Excellent
Polite, helpful and efficient service. Excellent response from staff.

Our Response

Thank you so much for your wonderful 5‑star review!
We’re delighted to hear that you received polite, helpful, and efficient service, and that our team responded quickly and supported you well.We truly appreciate you taking the time to share your experience, and we’re thrilled we could make things smooth and positive for you.
Wishing you a fantastic trip ahead, and we’re always here if you need anything!

64641-PRE

Saturday 28 Feb 2026
Overview Rating:
Our Service: Excellent
Beau did a great job guiding us through our booking. The roadshow was great too and Keith Norman did a great job explaining and describing China. We booked Thailand too back to back.

Our Response

Thank you so much for your wonderful 5 star review!
We’re delighted to hear that Beau took great care of you throughout your booking — we’ll be sure to pass on your kind words. It’s also fantastic to hear that you enjoyed the roadshow, and that Keith brought China to life with his explanations and insights.
Booking Thailand back‑to‑back sounds incredibly exciting — what an adventure you have ahead!

We truly appreciate you choosing to travel with us and taking the time to share your experience. If there’s anything you need as you prepare for your trips, we’re always here to help.

Classic China

Saturday 28 Feb 2026
Overview Rating:
Our Service: Excellent
The booking service was very good, all my questions were answered by a knowledgeable and professional lady. A very smooth booking service.

Our Response

Thank you so much for your fantastic 5‑star review!
We’re delighted to hear that your booking experience was seamless and that all your questions were answered clearly by our knowledgeable and professional team member. It’s wonderful to know the process felt smooth from start to finish.We truly appreciate you taking the time to share your experience, and we’re thrilled to have you travel with us.

If there’s anything else you need as you prepare for your trip, we’re always here to help.

Treasures of Taiwan

Saturday 28 Feb 2026
Overview Rating:
Our Service: Excellent
I made an enquiry about a holiday was put in contact with someone who had been on the holiday so could answer questions I had. They phoned so we could easily sort things out and also highlighted any issues there could be.

Our Response

Thank you so much for your wonderful 5‑star review!
We’re delighted to hear that you found our trip‑planning support so helpful. It’s great to know you were connected with someone who had first-hand experience of the holiday and could answer all your questions with confidence.
I’m also glad the follow‑up call made it easy to talk everything through and highlight any potential considerations — we always aim to make planning as smooth and reassuring as possible.

We really appreciate you taking the time to share your experience, and we’re here for anything else you need as you get ready for your trip.

Tibetan Railroad

Friday 27 Feb 2026
Overview Rating:
Our Service: average
I was quoted £5490 for Wendy Wu Tibetian Railroad for my booking UKQ978392 but wChinese New Year discount so why was this discount not applied to me? Her quote from Cheryl Johnson UKQ986232 on the same 22/5/26 to 07/07/26 is identical journey to mine!
Why should I be paying £1000 more when booked through Arti Coles?

Our Response

Thank you for taking the time to share your feedback. I’m really sorry to hear that you feel there has been a discrepancy with your pricing — I completely understand how frustrating that must seem, and I’m glad to have the opportunity to clarify this for you.
I’ve looked into your booking in detail, and I can confirm that the Chinese New Year discount of £1,000 has been fully applied to your trip, exactly the same as the customer you’ve mentioned. The difference in the final price comes from two separate factors that apply only to your booking:
✅ 1. Single Traveller Supplement (£1,040)
As you’re travelling solo, a single‑room supplement is required. This ensures you have a private room throughout your journey.
✅ 2. Premium Economy Flight Upgrade
You’ve also chosen to travel in premium economy, which carries an additional supplement compared to standard economy flights.
Once these two elements are factored in, the pricing matches correctly for your travel dates, itinerary, and booking conditions. The core tour cost — including the £1,000 Chinese New Year reduction — is consistent with other customers travelling on the same trip.

I hope this clears things up and reassures you that you’ve received the same discount and benefits as other passengers.

We genuinely appreciate your feedback, and if you feel this explanation has resolved your concerns, we would be extremely grateful if you might consider updating your 2‑star review. Positive reviews really help us and our team, but of course only if you feel comfortable doing so.

If you have any further questions or would like to discuss anything in more detail, we’re always here to help at customer@wendywutours.co.uk

Wonders of China

Friday 27 Feb 2026
Overview Rating:
Our Service: Excellent
Cheryl Johnson was a fantastic help when booking our trip. She explained the booking process as we went along and was very knowledgeable.

Our Response

Thank you so much for your wonderful 5‑star review! We’re delighted to hear that Cheryl Johnson was such a fantastic help when booking your trip. It’s great to know she guided you clearly through the process and that her knowledge made everything easier for you.
We really appreciate you taking the time to share your experience, and we’re thrilled to have you travelling with us.

If you need anything else as your trip approaches, we’re always here to help.

Thailand & Laos Adventure

Friday 27 Feb 2026
Overview Rating:
Our Service: Excellent
Julia was extremely helpful and helped me to find the right solution for my holiday requirements.

Our Response

Thank you so much for your wonderful 5‑star review!
We’re delighted to hear that Julia was able to support you so well and help you find the perfect solution for your holiday plans. It’s great to know her help made the process smooth and straightforward.
We really appreciate you taking the time to share your experience, and we’re thrilled to have you travelling with us.

If there’s anything else you need as you get ready for your trip, we’re always here to help.

Kruger to Cape Explored

Friday 27 Feb 2026
Overview Rating:
Our Service: Excellent
I’ve just taken advantage of the current discounts being offered. Actually booked two exciting trips for this year. As usual your customer service teams are excellent, very polite and efficient. I know that the actual tours will be as good.

Our Response

Thank you so much for your fantastic 5‑star review! We’re thrilled to hear that you’ve taken advantage of our current discounts and even booked two exciting trips for this year — what an amazing year of adventures you have ahead!
It’s wonderful to know that you consistently receive excellent service from our customer team. We really appreciate your kind words about their politeness and efficiency. Delivering a great experience is something we truly care about, so it means a lot that you’ve noticed it “as usual.”

We’re delighted to have you travelling with us again, and we’re confident your upcoming tours will be every bit as enjoyable as the ones you’ve taken before.

If there’s anything you need as you get ready for your trips, we’re always here to help.

Vietnam & the Reunification Express

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Excellent

Our Response

Thank you for taking the time to leave us a 5 star review following your recent Vietnam & Reunification Express tour.

We really appreciate this 5 star review,

Mekong Explorer

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Excellent
Well looked after by the crew, modern and up to date boat, food of a high quality , with plenty of choice

Our Response

Thank you so much for your wonderful 5‑star review, and for sharing your beautiful photographs from the Mekong Explorer tour — they’re truly appreciated!
We’re delighted to hear that you felt so well looked after by the crew and that you enjoyed the modern, comfortable ship. It’s great to know the high‑quality food and wide variety of choices helped make your experience even more enjoyable.

Thank you again for taking the time to share your feedback and memories. We’d love to welcome you on another adventure in the future!

Laos and Cambodia Unveiled

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Excellent
It was a very memorable holiday with two great guides, amazing countries, delicious food and lovely hotels ! Highly recommended

Our Response

Thank you so much for your fantastic 5‑star review!
We’re thrilled to hear that your Laos & Cambodia Unveiled tour was such a memorable experience. It sounds like you had a wonderful journey — with two amazing guides, breathtaking destinations, delicious food, and lovely hotels along the way.
We’re delighted that the trip left such a positive impression and truly appreciate your high recommendation. It means a great deal to us and to our team.

Thank you again for travelling with us, and we hope to welcome you on another adventure very soon!

Kruger to Cape Explored

Thursday 26 Feb 2026
Overview Rating:
Our Service: Excellent
Knowledgeable , concise and clear.
Able to advise and make helpful suggestions.

Our Response

Thank you so much for your fantastic 5‑star review!
We’re delighted to hear that you found our service knowledgeable, concise, and clear. It’s wonderful to know our team was able to offer helpful advice and suggestions as you get ready for your exciting adventure to South Africa.
We really appreciate you taking the time to share your experience, and we’re thrilled to be part of your upcoming journey.
If there’s anything else you need as your trip approaches, we’re always here to help.