This was our first tour and we were extremely impressed by the organisation and the standards. The size of our group (19) was not overwhelming and allowed us to get to know our fellow travellers well. Our guide Jason was absolutely outstanding at his job. He was caring and knowledgeable with a good sense of humour, which added to the experience. 

Julia was very helpful, knowledgeable and patient with all aspects of our booking process.

Service was great, the staff I dealt with were extremely helpful and got back to me promptly.

As a returning customer of Wendy Wu Tours, I continue to be really impressed by the level of service they provide. From booking through to returning home, everything is handled professionally and efficiently, which makes the whole experience stress-free.

The itineraries are well planned, striking a great balance between guided tours and free time, and everything runs smoothly throughout. The tour guides are always friendly, knowledgeable, and genuinely passionate, which really enhances the trips.

Accommodation, transport, and excursions have all been consistently to a high standard, and it’s clear a lot of thought goes into the details. It’s that reliability and quality that keeps me coming back, and I wouldn’t hesitate to recommend them to anyone considering a trip.

The trip went by so quick, but i enjoyed every moment of the tour.
The tour guide Shoko done an amazing job, and went over and above to
to keep us informed every day. And all of us had a great time. and all events were well liked.

This was a very memorable holiday in so many ways, encompassing a huge variety of exciting sights, sounds and experiences. Particularly enjoyable were the visits to the various souks, the tannery, the cookery class, the tile-making factory, and the night in the desert.
There were a couple of downsides which need to be mentioned to give a full picture. On account of the flight schedule of Royal Air Maroc we arrived at our hotel in Rabat extremely late on the first night, which meant we were very tired on our first day of sightseeing. Apparently some of our party were given the option to fly out the day before, so they could have a day at leisure before starting the tour. We were not given that option for some reason.
As it is such a big country there were several days which involved anywhere from 3 to 7 hours just travelling in the minibus, which was not especially enjoyable. On the first occasion we crossed the Atlas mountains, the weather was unexpectedly cold, which made for a pretty unpleasant journey. On other occasions it was uncomfortably hot in the minibus, whose air conditioning system was not particularly effective.
The biggest negative, however, related to the food. It was an all-inclusive holiday which in theory is a good thing. In practice it made for a really monotonous eating experience, and one which caused a good deal of anxiety for me as my dairy intolerance was not particularly well catered-for. Many, many times the menu was exactly the same, be it lunch or dinner: soup or salad for starter, chicken tagine for main, cream caramel or fruit for dessert. Once or twice this would have been fine, but by the end of the holiday I never wanted to see another chicken tagine again! The evening meals were often served very late (8pm or later) and the service was very slow. But the worst thing about it was that several of the travellers, myself included, suffered from gastric issues (explosive diarrhoea) during the tour, which clearly took the shine off the experience. In my case the problem lasted for over a week. On my return to the UK I consulted my GP who took a stool sample and confirmed a CAMPYLOBACTER infection - a notifiable disease. In other words, food poisoning. This has been slow to clear up and has unfortunately left me reluctant to go on an all-inclusive holiday again. My husband has also suffered digestive issues, although his system has blocked up, rather than the opposite problem. On balance, these issues ruined what would otherwise have been a splendid holiday.

We were so lucky with the cherry blossom and a cloudless Mount Fuji but Wendy Wu did the rest. Our guide, Emico, was superb and the places we visited were fascinating and informative.
I’m ready to book my next holiday with Wendy Wu.

Very good service, staff friendly, answered our questions and were helpful.

This holiday is in 2 parts, a tour of eastern parts of India and a river cruise. The river cruise organised by an independent company was superb but the organisation of the first part was a lot to be desired. There were a number of flights whose timings were poor. The itinerary stated “scenic mountainous drive in Sikkim” but the early afternoon flight meant a lot of the journey was in the dark. The flight from Bagdogra to Guwahati involved a 5 hour stop over in a tiny airport with little facilities. This meant a 14 hour day from one hotel to the next. The itinerary stated “the rest of the day at leisure” but we arrived in the hotel at 8 pm. The hotel in Gangtok was poorly run. Rooms weren’t cleaned and I received a dirty bath mat and the choice of food was limited. I suggest book the cruise yourself and get another company to organise the first part.

Great trip well worth the money.places visited where great.the cherry blossom was superb to see.the food was great.

I booked my holiday on the phone and spoke to a really lovely young man who made it all very easy, including linking my booking to that of my friends.

the second part of this holiday on the boat was amazing, the first part was hard work made harder than it had to be

We enjoyed every aspect of this tour. It was expensive, but the hotels and meals were excellent. We experienced so many things we would never have done on our own. The guide was knowledgeable and nice. She shared stories of everyday life in Japan. It was great. We recommend this tour very much.

At the outset, due to disruptions related to events in Iran, our flights were rebooked and the tour was initially arranged to commence from Manchester, which is in a different country from where we reside. While this was subsequently corrected after it was brought to your attention, it caused unnecessary inconvenience and concern.

In advance of the trip, I requested a detailed daily itinerary, including start and finish times, in order to better plan and maximise our experience during any available free time. I was advised that this information would be provided at the introductory meeting with our guide. However, when I followed up at that meeting, I was informed that the group would simply follow the outline provided in the Wendy Wu Tours brochure. Consequently, no detailed itinerary was ever made available.

As our departure date approached, we encountered difficulty obtaining Chinese Yuan. Given your organisation’s extensive experience, I sought guidance from your team. The response provided referred only to British outlets, which was not relevant to us as Irish residents. We later discovered that a Bank of China branch was located adjacent to our first hotel, where cash withdrawals could easily be made using an Irish ATM card. This would have been valuable information to share in advance.

The hotels selected throughout the tour were generally not centrally located, limiting opportunities for independent exploration in the evenings. Clarification on the rationale behind these choices would be appreciated.

With regard to catering, the meals provided were predominantly westernised interpretations of Chinese cuisine, which differed significantly from the authentic food we experienced independently. It would have enhanced the cultural experience to include local or regional dishes as part of the group meals. Additionally, due to one vegetarian traveller within our group, three of the eleven shared dishes at each meal were vegetarian. This significantly reduced the variety available to non-vegetarian guests. A more appropriate approach may have been to provide a separate, tailored dish for the vegetarian guest.

There were also concerns regarding food service practices. On multiple occasions, meals were already placed on the table prior to our arrival at the restaurant. This raises questions regarding food safety and freshness, and may be a contributing factor to the number of guests who became unwell during the trip, including myself.

Furthermore, the provision of Subway sandwiches as an evening meal while travelling to Xi’an did not meet the expected standard for a tour of this nature.

Transport arrangements were, for the most part, satisfactory. However, there was a notable instance where a high-speed train journey of approximately 90 minutes was replaced with a bus journey lasting approximately four and a half hours. The justification provided—that this would offer a more immersive view of the country—did not adequately compensate for the additional travel time and inconvenience.

There also appeared to be inconsistencies in scheduling decisions. For example, our visit to Tiananmen Square was adjusted to avoid anticipated queues. However, a school group from Cork visited at the same time and experienced a waiting time of approximately 90 minutes. This resulted in an inefficient schedule for our group, with breakfast concluding at 08:20 and lunch commencing at 11:20, with food already laid out upon arrival. It was following this incident that I felt compelled to contact your office directly.

Despite the concerns outlined above, I would like to acknowledge the positive contribution of our guide, Michael. He demonstrated professionalism, adaptability, and a strong commitment to supporting the group, particularly in assisting those who were unwell. His knowledge and willingness to engage were commendable.

In conclusion, while there were positive aspects to the trip, the overall experience did not meet expectations.

Accordingly:

I would not choose to travel with Wendy Wu Tours again.
I would not recommend Wendy Wu Tours to others.
I trust that this feedback will be taken into consideration in reviewing and improving future tour experiences.