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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.


We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Majestic Yangtze

Sunday 22 Mar 2026
Overview Rating:
Alison was a fantastic guide, managing a group of 15 very different people. Alison’s English was excellent and was always on hand to help with any issues 24/7. She made it very clear when we had things to do, what we needed to prepare and where we were going next. 
 
Alison is wonderfully energetic and good fun to be around, she taught us Mahjong while we were on the Yangtze cruise. A precious experience to learn mahjong in China with new friends. Thank you to Alison and all of our local guides who helped us in each location we arrived in.
 
Our Majestic Yangtze tour was awesome, and packed a great deal into a short space of time (2 weeks). 
 
We did all the must see and must do activities in China such as visiting Shanghai, travelling by bullet train, cruising on the Yangtze River, seeing the Chengdu Pandas and Xian Terracotta Warriors up close and of course walking the Great Chinese Wall early in the morning with beautiful blue skies above. 
 
In addition, on one of the optional tours, we visited the Tribe of the Three Gorges. The scenery was spectacular, the tribe guide, costumes, ships, monkeys and crying marriage show were spectacular, such a memorable highlight for us. 
 
What a fantastic tour and experience, thank you to all at Wendy Wu!

Majestic Yangtze

Monday 04 Aug 2025
Overview Rating:
This was our first tour and we were extremely impressed by the organisation and the standards. The size of our group (19) was not overwhelming and allowed us to get to know our fellow travellers well. Our guide Jason was absolutely outstanding at his job. He was caring and knowledgeable with a good sense of humour, which added to the experience. 

Moroccan Odyssey

Wednesday 13 May 2026
Overview Rating:
Our Tour: Good
I had unfortunate issues with the guide on the third day of the tour that Wendy Wo agents were quick to rectify.
I have not received a call since my return which I was expecting!!!

Our Response

Thank you for sharing your feedback and for acknowledging that we were quick to rectify the issues you experienced with the guide on the third day. I’m glad we could help in the moment, but I’m truly sorry to hear that you haven’t received the follow-up call you were expecting since your return.

Please accept my apologies for any frustration this may have caused. To ensure your concerns are properly addressed and looked into, could you kindly email us directly at customer@wendywutours.co.uk? Once we receive your email, we will be happy to respond personally and make things right.

Thank you for your understanding, and we look forward to hearing from you.

Kind regards,
Jimmy, Wendy Wu Tours

Spirit of Kyrgyzstan

Monday 11 May 2026
Overview Rating:
Our Service: Excellent
Excellent

Our Response

Thanks for your 5 star review! Jimmy, Wendy Wu Tours.

Japan Uncovered

Monday 11 May 2026
Overview Rating:
Our Tour: Good
REALLY ENJOYED THE TOUR.EXCELLENT ITINERARY AND ORGANISATION WITH A GREAT GUIDE AND ALL THE HOTELS AND MEALS VERY GOOD.I LEARNED ALOT ABOUT JAPAN AND MAY VISIT AGAIN.ONE CAVEAT:WE OFTEN ARRIVED BACK AT HOTELS BY 4 P.M. OR EVEN SOONER AND I THINK ANOTHER VISIT/ACTIVITY COULD HAVE BEEN INCLUDED ON THESE DAYS.

Our Response

Thank you for your wonderful feedback and for choosing Wendy Wu Tours,. I'm delighted to hear you enjoyed the itinerary, hotels, meals, and especially your guide and that you learned so much about Japan. Your feedback is very helpful: we aim to balance sightseeing with comfort, but I appreciate your point about the early returns to hotels. I'll share this with our product team to see if we can add more flexibility or optional activities on those afternoons for future tours. We'd love to welcome you back to Japan or another destination soon.

Jimmy, Wendy Wu Tours

Classic China

Monday 11 May 2026
Overview Rating:
Our Tour: Excellent
We have just returned from 21 days exploring the fascinating country of China.
This tour enabled us to see so much, we walked the Great Wall of China, saw the terracotta warriors, sailed the Yangtze River through the three goorges, fell in love with Lijiang, were evacuated from an outdoor concert in a lightning storm, reached 3400 meters above sea level on the magnificent Jade snow mountain, saw pandas in their conversation environment, explore the stone mountains, visited Tiananmen square, seen the metropolis of Shanghai.
We loved discovering its rich history, its food and the welcoming kind helpful people of China.
We travelled by bullet trains, planes, buses, local trains, cable cars and river boats.
All the hotels we stayed in were of a good standard.
And all this was possible by our amazing guide Allison, she made everyone in our group feel special. She taught us about her loved country, she made us laugh, took care of us, especially when someone on our trip was poorly. She referred to us as 'Allison family' and by the end of the tour that's just how we all felt. Thank you Allison for making such special memories for us.
One piece of feedback, Allison introduced us to the foods of the different regionals we visited, which was great but we just found the format of 'lazy susan' lunches and dinner twice a day a bit repetitive.

Our Response

Thank you so much for sharing your incredible 21-day China adventure with us! I’m thrilled that you experienced such a wide range of highlights, from the Great Wall and Terracotta Warriors to Lijiang, the Yangtze, and even a lightning storm evacuation (certainly memorable!). It’s wonderful to hear how much you loved China’s history, food, and its wonderfully welcoming people, and that the hotels and transport all met a good standard.

Most of all, I’m delighted by your kind words about Allison. It’s clear she went above and beyond, and creating that “Allison family” feeling is exactly what we hope for from our guides. I’ll personally make sure she sees your lovely feedback.

I also really appreciate your constructive point about the “lazy Susan” group meals becoming repetitive. While we include these to offer a taste of regional dishes and foster group bonding, I understand that twice a day can feel like too much. I’ll share this with our overseas team to look into offering more flexibility.

We'd love to welcome you on another Wendy Wu Tours journey whenever you're ready for your next discovery.

Jimmy, Wendy Wu Tours

Japan Uncovered

Monday 11 May 2026
Overview Rating:
Our Tour: Good
Well planned tour. It covered the areas we wanted to visit and have a taste of Japanese cuisine. Language is a problem as very few people speak or understand English so guide is very essential. Wine supply was very expensive and quantity very small for a decent glass. No tipping was mentioned but service charge was applied to wine!!

Our Response

Thank you for your review and for choosing Wendy Wu Tours for your Japan journey. I'm really pleased that you found the tour well-planned and that it covered the areas you wanted to visit while giving you a genuine taste of Japanese cuisine.

You're absolutely right about the language barrier; Japan is easier to navigate with a guide, and I'm glad ours was essential to your experience. That's why we always include expert local guides.

I appreciate your honest feedback regarding the wine. Japan does tend to have higher prices for Western wines due to import taxes, and portion sizes can be smaller than what many travellers are used to. I'll pass your comments to our product team so we can better manage expectations or suggest alternatives in future pre-departure information.

Regarding tipping and service charges: in Japan, service charges (typically 10–15%) are often added automatically in restaurants and bars, especially for drinks. Tipping is not customary and can sometimes even be seen as rude but I can see how the service charge on wine could cause confusion. We'll review our pre-tour materials to make this clearer for future guests.

Thank you again for your feedback.

Jimmy, Wendy Wu Tours

Japan Uncovered

Sunday 10 May 2026
Overview Rating:
Our Tour: Excellent
Fantastic holiday exploring many of the key wonders of Japan guided and organised by a really excellent tour guide (Yoko). We would be delighted to recommend this tour and our tour guide Yoko to our friends. Many thanks Wendy Wu for organising a fantastic trip.

Our Response

Thank you so much for your wonderful feedback

I’m absolutely delighted to hear that you had a fantastic holiday exploring Japan with us. Yoko is indeed a brilliant guide, and I’ll be sure to pass on your kind words to her , she’ll be delighted.

It means the world to us that you would recommend both the tour and Yoko to your friends. Word-of-mouth from happy travellers like you is the greatest compliment we can receive.

Thank you for choosing Wendy Wu Tours, and we’d love to welcome you on another adventure in the future.

Kind regards,
Jimmy
Wendy Wu Tours

Spirit of Kyrgyzstan

Sunday 10 May 2026
Overview Rating:
Our Service: Excellent
Excellent advisor (Julia) in Wendy Wu HQ. Booking on phone was simple. Needed a couple of questions answered so chose to book by phone rather than online.

Our Response

Thank you for your lovely feedback!

I’m so pleased to hear that Julia provided excellent support and made your booking experience simple and straightforward. It’s great that you chose to book by phone, our team is always here to answer any questions and help guide you through the process.

I’ll be sure to pass on your kind words to Julia; she’ll be delighted to know she made a difference.

Thank you for choosing Wendy Wu Tours, and please don’t hesitate to contact us if you need anything else before you go.
Kind regards,
Jimmy
Wendy Wu Tours

China & Tibet Discovery

Saturday 09 May 2026
Overview Rating:
Our Tour: Good

China: The Big One

Saturday 09 May 2026
Overview Rating:
Our Tour: Excellent
Whilst carrying out my 'due diligence' regarding Wendy Wu a guides name kept cropping up. David. And who did I have the privilege of as the National guide to our group? David. I knew all would be well. His attention to detail was remarkable, he took care of every member of the group as if we were members of his family. Admission to attractions, queueing, train seats, flight boarding procedures and security checks were all negotiated smoothly. We even got a trip on public transport, which I thoroughly enjoyed. His experience helped us avoid many issues and avoid many hold ups. I was always amazed at his ability to 'herd cats'. He worked well with the local guides who all shone as individuals with knowledge of their area. Shirley is fondly remembered, as is the guide on the Goddess stream.
He worked so hard. Being available to deal with any issues on arrival in a hotel, and his advice regarding travel avoided many potential issues. He packed the trip with such variety that I am sure everyone took home many precious memories.
He managed to create a great atmosphere in our motley group of less than 20. A feat in itself. Especially on those early rises, which avoided traffic and got us to places a little before it got too busy. Even though it was a four day holiday period in one area.
My special thanks go to him for helping me meet up with my relatives. He smoothed the way and aided our communication. The finale of Shanghai proved very exciting and my transfer back home went very smoothly. He is a 'more than I am' man and I wish him and his family all the very best for the future.
From a grateful tourist. Who is looking forward to return as a traveller, thanks to his guidance and care. It was more than a five star experiece.
P.S. The snacks that you got us on the bus will always be remembered. A feast.

Kindest regards,
A grateful tourist.

Our Response

Many thanks for your lovely review and we are thrilled to hear that you had a wonderful holiday with us. It’s fantastic to know that David made your tour so enjoyable.

We greatly appreciate your recognition of his efforts and I will make sure to pass on your commendation to him, I am sure he will be delighted to hear of your review.

Thank you once again for taking the time to share your positive experience. We hope to have the pleasure of welcoming you on another tour in the future, and who knows, perhaps with as David as your guide once more!

Kind regards

Japan Uncovered

Saturday 09 May 2026
Overview Rating:
Our Tour: Excellent

Our Response

Thanks for your 5 star review! Jimmy, Wendy Wu Tours.

China: The Big One

Saturday 09 May 2026
Overview Rating:
Our Tour: Good
This was an excellent trip. We were lucky in having an amazing tour guide David. He couldn’t do enough for us even buying spare SD cards and power packs on line for us when ours went wrong. The places visited were beautiful and interesting. All the hotels were good with comfortable beds except for the Yangtze cruise which had uncomfortable beds. I was though disappointed that nearly all optional trips required a minimum on half the group, which meant they rarely happened, as not enough people wanted to do them. This meant that we missed out on seeing things, some of which were the reason we chose the trip. I did not feel that this had been explained fully before the trip and it may have affected our decision to book.

Our Response

Thank you for taking the time to share such detailed feedback about your trip.

I’m delighted to hear that overall it was an excellent experience, and that David made such a positive difference. I will personally ensure David’s incredible efforts (including buying spare SD cards and power packs online for you) are recognised. He truly went above and beyond, and we’re very proud to have him on our team.

I’m also glad you enjoyed the beautiful and interesting places visited, and that most of the hotels met your expectations. However, I’m sorry that the beds on the Yangtze cruise were uncomfortable, please be assured I’ve noted this for our internal review.

More importantly, I completely understand your frustration regarding the optional trips. It’s disappointing when excursions you were looking forward to ,some of which influenced your decision to book, don’t go ahead due to minimum group numbers.Please know that this feedback is valuable, and we will review how we communicate optional tour viability to future guests.


Thank you again for your review. It helps us improve, and we hope to welcome you on another Wendy Wu adventure in the future.

Kind regards,
Jimmy
Wendy Wu Tours

Magnificent China

Saturday 09 May 2026
Overview Rating:
Our Tour: Excellent
The tour was well organized, visited many interesting places in China .
The tour was knowledgeable and helpful , he guided us everywhere and with the smile I would recommend to anyone .
Great company and good reputation.
Loved it
Silvestro and Domenico

Our Response

Thank you, Silvestro and Domenico, for your lovely review.

I’m so pleased to hear that your tour of China was well organised and that you visited so many interesting places. It’s wonderful that your guide was knowledgeable, helpful, and always smiling; that really makes all the difference on a journey like this. I will be sure to pass on your kind words to him.

We’re proud of our reputation and it means a great deal to know you’d recommend us to others. Thank you for choosing Wendy Wu Tours, we’re thrilled that you loved it.

We hope to welcome you both on another adventure in the future.

Kind regards,
Jimmy
Wendy Wu Tours

Magnificent China

Friday 08 May 2026
Overview Rating:
Our Tour: Excellent
All of Wendy Wu's staff from the initial booking through the whole tour were brilliant
the itinerary was everything we hoped for and we had a wonderful time, we will be back !

Our Response

Thank you so much for your wonderful feedback.

I’m absolutely delighted to hear that every member of our team – from your initial booking right through to the tour itself was brilliant. Knowing that the itinerary lived up to your hopes and that you had a wonderful time means the world to us.

We can’t wait to welcome you back on another Wendy Wu adventure in the future.

Kind regards,
Jimmy
Wendy Wu Tours