Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Majestic Yangtze

Monday 04 Aug 2025

Overview Rating:

This was our first tour and we were extremely impressed by the organisation and the standards. The size of our group (19) was not overwhelming and allowed us to get to know our fellow travellers well. Our guide Jason was absolutely outstanding at his job. He was caring and knowledgeable with a good sense of humour, which added to the experience.

Singapore to Bangkok by Rail

Monday 01 Sep 2025

Overview Rating:

Our Service: Excellent

This is the fifth time we booked our travel with Wendy Wu. This speaks volumes as to how satisfying we are with the services that we received. From booking to touring, the operation was seamless. We met wonderful guides and made friends with many travellers.

68702-PRE

Monday 01 Sep 2025

Overview Rating:

Our Service: Excellent

Lots of advice given as to the best way to book the trip from an extremely knowledgeable assistant.
Much time given to planning of an individual trip.

Inspiring India

Sunday 31 Aug 2025

Overview Rating:

Our Service: Excellent

As always very lovely helpful young lady I booked our second trip with…we havnt actually been on a Wendy Woo holiday yet but can’t wait and we hope they are as good as the reviews and people we have spoke to have been and say they are excellent…

Inspiring India

Sunday 31 Aug 2025

Overview Rating:

Our Service: Excellent

Cheryl was very helpful and pleasant. From the moment the phone was answered I was dealt with efficiency and friendliness, as I expected from Wendy Wu.

Classic China

Saturday 30 Aug 2025

Overview Rating:

Our Service: Excellent

Great service booking my next holiday. Several members of the team were instrumental in following up locally when the China tour I wanted flagged up as sold out. Luckily they managed to secure a space and Im looking forward to my second solo WW tour. Booking is very easy, even selecting alternative flights. Nothing is too much trouble!

Wonders of Indonesia

Saturday 30 Aug 2025

Overview Rating:

Our Service: Excellent

Booked the Wonders of Indonesia tour with Singapore extension yesterday and received exemplary Customer Service from Cheryl. We’d initially received a quote from Stephen a week or so earlier who’d been equally as friendly, helpful and efficient. Once we decided to go ahead with the booking Cheryl couldn’t have been more helpful and customer focused. She went out of her way to explain and ensure we were content with all aspects of the trip including arranging an earlier flight home from Singapore to Heathrow which would allow more time for us to travel back to Liverpool the same day rather than the possibility of having to arrange overnight accommodation in London etc. which was very much appreciated.

Inspiring India

Saturday 30 Aug 2025

Overview Rating:

Our Service: Excellent

Excellent in every sense.

Silk Road Explorer

Saturday 30 Aug 2025

Overview Rating:

Our Service: Excellent

Ultimate Uzbekistan

Friday 29 Aug 2025

Overview Rating:

Our Service: Excellent

Arti at Wendy Wu Tours was very helpful when I booked my holiday. I felt like a valued customer. Having travelled a lot with Wendy Wu, I would always recommend the company for travel abroad.

Highlights of Sri Lanka

Friday 29 Aug 2025

Overview Rating:

Our Service: Excellent

Wendy Wu Tours provides a really good service. I found the whole process of booking by phone easy after getting the advice I needed from the helpful consultant.

Natural Treasures of China

Friday 29 Aug 2025

Overview Rating:

Our Service: average

The consultant Ms Arti can improve her telephone manner. She kept saying how busy she was and refused to resend the quote to us again.
I think there should be more staff to take the pressure of her so that she can be less abrupt.

Angkor to the Bay

Thursday 28 Aug 2025

Overview Rating:

Our Service: Excellent

Wonders of China

Thursday 28 Aug 2025

Overview Rating:

Our Service: Good

On the plus side the consultant that I had the most dealings with was very helpful and patient with my indecisiveness!
On the downside I think I was misled by a different consultant as to which airline was operating the business class offer. Also disappointed by Wendy Woo no longer offering early ticketing to enable pre booking of seats.

Our Response

Hi there, thanks for your review, we will be in touch with you to resolve. Thanks, Jimmy, Wendy Wu Tours.

Rajasthan Panorama

Tuesday 26 Aug 2025

Overview Rating:

Our Service: Good

It's expensive but worth it! All meals, flights, excursions are included although there are optional add-ons also.

Our Response

Thanks so much for your review,! Glad to be of service and do let us know if you ever need our help with a future tour. Kind regards, Jimmy, Wendy Wu Tours.