Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Kerala and the Southern Highlights

Tuesday 30 Dec 2025

Overview Rating:

Our Service: Excellent

Great offer on a perfect trip for me - including several places I really want to see.. nice mix of activities. I wanted to book a tour over a year ahead and also wanted to add a slight variation to start details so I could visit family. So I called rather than booking online. Process was calm and efficient- a good experience.

Ancient China

Tuesday 30 Dec 2025

Overview Rating:

Our Service: Excellent

Having traveled with Wendy Wu tours previously I found the online booking process to be very clear and easy to use compared to going to a travel agency.

Ultimate South America

Sunday 28 Dec 2025

Overview Rating:

Our Service: Excellent

The booking of my holiday was handled by Natasha who was extremely pleasant and helpful and made the whole thing so easy. I have had two holidays with Wendy Wu and both were carried out efficiently making the whole holiday experience an extremely memorable one. I would not hesitate to recommend them.

Kindest Regards
Mike

Our Response

Thank you very much for taking the time to share your feedback. I was delighted to read your kind comments regarding Natasha, and I will be sure to pass on your praise to her directly. It is always rewarding to hear when our team’s professionalism and approachability help make the booking process smooth and enjoyable.

I am also pleased to know that both of your holidays with Wendy Wu Tours were delivered efficiently and left you with such positive and memorable experiences. Your recommendation means a great deal to us and is sincerely appreciated.

Thank you once again for your continued support. We very much hope to welcome you on another Wendy Wu holiday in the future.

Kindest regards, Jimmy, Wendy Wu Tours.

Ultimate China

Sunday 21 Dec 2025

Overview Rating:

Our Service: Excellent

Just so easy to deal with, lovely and helpful.

Our Response

Thank you so much for your kind feedback, Kaye. We're delighted that booking with us was such a smooth and enjoyable experience. Our team loves helping customers plan their perfect trip!

We can't wait to welcome you on your tour soon. If you have any questions before you travel, please don't hesitate to get in touch.

Thank you for choosing Wendy Wu Tours!

Vietnam & Cambodia Discovery

Sunday 21 Dec 2025

Overview Rating:

Our Service: Excellent

Excellent - consultant (Lucy) has been pleasant, knowledgeable and communication has been prompt and helpful.

Our Response

Thank you so much for your wonderful feedback, Diane. We're thrilled that your booking experience has been so positive, and we're delighted that Lucy has made the process smooth and enjoyable.

We're equally excited about your upcoming tour and confident it will be just as fantastic. If you need anything else before you travel, please do get in touch.

Thank you for choosing Wendy Wu Tours!

Himalayan Kingdoms

Sunday 21 Dec 2025

Overview Rating:

Our Service: Excellent

Egypt and Jordan Adventure

Wednesday 17 Dec 2025

Overview Rating:

Our Service: Excellent

Friendly and helpful advice about our holiday booking.

Our Response

That's great to hear! Thanks so much for your review. Kind regards, Jimmy, Wendy Wu Tours

68672-PRE

Tuesday 16 Dec 2025

Overview Rating:

Our Service: Excellent

Excellent: knowledgeable, helpful and happy to make changes even once booked. This will be trip no 3, previous two were excellent

Our Response

Thank you very much for your kind recommendation. I am delighted to hear that you have found our team knowledgeable, helpful, and happy to assist with changes, even after booking. It is especially rewarding to know that this will be your third trip with Wendy Wu Tours, and that your previous two holidays were excellent.

Thank you for your continued trust in us. We very much look forward to welcoming you on your next adventure.

Kind regards,
Jimmy
Wendy Wu Tours

Magnificent China

Saturday 13 Dec 2025

Overview Rating:

Our Service: Good

Matt was very professional and efficient when dealing with my booking

Our Response

Thank you for taking the time to leave us a review. We really do appreciate this.

We will be sure to pass on your comments to Matt.

Gems of China

Sunday 07 Dec 2025

Overview Rating:

Our Service: Good

Easy to talk to the staff either by phone or email.

Glories of China

Thursday 04 Dec 2025

Overview Rating:

Our Service: Excellent

Every question I had about the tour was answered. The tour I booked to China was great and on the holiday there were no problems at all. Everything worked like clockwork and I would be happy to use them again.

Gems of Japan & Shikoku

Monday 01 Dec 2025

Overview Rating:

Our Service: Excellent

Very helpful, informative and patient as it was a complex booking

69512-PRE

Sunday 30 Nov 2025

Overview Rating:

Our Service: Excellent

Excellent - Although they were busy, I wasn't waiting for ages to get through on the phone. All my questions were answered and a booking quickly made.

Japan Uncovered

Sunday 30 Nov 2025

Overview Rating:

Our Service: Excellent

Despite a typhoon accompanying us on holiday the tour guide managed to keep us all safe, fed and accommodated without much fuss in Vietnam November 2025. The changes in schedule were a shame but Loc's experience and enthusiasm made for an interesting holiday. The Mekong cruise was wonderful and Cambodia is such a beautiful country, albeit with a challenging recent history. Bunvath is a charming and sensitive guide, we were lucky to have both Loc and Bun.

69972-PRE

Saturday 29 Nov 2025

Overview Rating:

Our Service: Excellent

Cheryl was very helpful and explained everything to me. Very friendly and informative and answered all my questions.I have already been on 3 tours with Wendy Wu and found that they are very professional. There tours are excellent I can’t fault them. With all my tours the guides have been excellent