Wendy Wu Tours Reviews | Wendy Wu Tours

Rating

Customer Review

Classic China

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

The booking process was excellent. We booked our trip at the Destinations travel show and despite the stand being busy our adviser Keith was very knowledgeable, helpful, and patient. We were able to book the whole trip, including flights upgrades and options all in one visit.
We have subsequently received email confirmation which matches exactly what we understood we had booked.
Hopefully the holiday itself will be as good as the services we have received up until now.

Our Response

Thank you so much for your fantastic 5‑star review!

We’re delighted to hear that your booking experience at the Destinations Travel Show was excellent. Even during such a busy event, it’s wonderful to know that Keith was knowledgeable, helpful and patient while guiding you through your full booking — including flights, upgrades and all your options.

We’re also pleased that your confirmation matched exactly what you expected.

Thank you for choosing to book with us, and we truly hope your holiday is every bit as enjoyable as the service you’ve received so far!

Angkor to the Bay

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

Excellent service and very friendly staff went and checked everything

Majestic Yangtze

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

Excellent communication from Jade.

Our Response

Thank you for taking the time to leave your 5* review.

It is great to hear that you were pleased with the service from Jade.#
We will be sure to pass this on to her.

Wonders of Indonesia

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

This was to book a trip to Indonesia in September.
The customer service operative was friendly and helpful, and drew my attention to a cheaper departure date, which I gratefully accepted.
She was very helpful throghout the subsequent booking procedure and offered to reserve my preferred seats on the four long-haul and local flights for me.
At the completion of the booking process, she promptly sent me the relevant documentation.

Our Response

Thank you so much for taking the time to leave such a wonderful 5‑star review.
We’re delighted to hear that your booking experience for your trip to Indonesia was so positive.
It’s great to know that our team member was able to assist you with finding a better-value departure date and support you throughout the booking process — including securing your preferred seats and ensuring your documents reached you promptly. Providing helpful, personalised service is exactly what we aim for, so your feedback means a lot to us.

We hope you have an incredible trip to Indonesia in September, and if there’s anything you need in the meantime, we’re always here to help.

Kruger to Cape Explored

Wednesday 18 Feb 2026

Overview Rating:

Our Service: Excellent

Very helpful and professional experience. Cherly Johnson dealt with the booking and subsequent queries promptly and politely with attention to detail to our satisfaction.

Our Response

Thank you so much for sharing your wonderful 5‑star review. We’re delighted to hear that you had such a great booking experience.
It’s fantastic to know that Cheryl provided helpful, professional support and handled your booking and queries promptly, politely, and with great attention to detail. We’re very proud of the service she provides, and your feedback will mean a great deal to her.

We truly appreciate you choosing Wendy Wu, and we’re here if you need anything else as your trip approaches.

Wonders of China

Monday 16 Feb 2026

Overview Rating:

Our Service: Excellent

Great on the phone very efficient and clear looking forward to holiday 👌👌

Our Response

Thank you for taking the time to leave us this 5 star review, we really do appreciate it.

We are delighted that you have found our service efficient and clear.

We now look forward to welcoming you on your tour.

Kyrgyzstan & the World Nomad Games

Sunday 15 Feb 2026

Overview Rating:

Our Service: Excellent

Easy to navigate website. I managed without any difficulties to book tour to Kyrgyzstan for the end of August. Could choose flying either economy or business class. As price was very good I chose business class as it a long flight.

Our Response

David, Thank you so much for your wonderful loyalty and your 5‑star review!
We’re delighted to hear that you found the website easy to navigate and that booking your tour to Kyrgyzstan was smooth and straightforward.
Choosing business class for such a long journey sounds like a fantastic decision — especially with a great fare! We’re sure it will make the start of your adventure even more enjoyable.

We truly appreciate you taking the time to share your experience and can’t wait to welcome you on this exciting trip in August.

Kerala and the Southern Highlights

Sunday 15 Feb 2026

Overview Rating:

Our Service: Excellent

Booked a holiday at this year's Destination show. The stand was very busy but was able to speak to a consultant in a short space of time who was very helpful, not pushy and was able to help us get the best deal with discounts and flight. There was slight issue with what was promised at the show but this was resolved quickly and to our satisfaction.

Our Response

Thank you so much for taking the time to share your experience Peter.

We’re delighted to hear that you enjoyed a pleasant booking experience at the Destination Show. It’s wonderful to know that, even during such a busy event, you were able to speak with one of our consultants quickly and found them helpful, knowledgeable, and not at all pushy.We’re also glad that you were able to secure a great deal with both discounts and flights. Although there was a slight issue with what was initially promised, we’re pleased it was resolved quickly and to your satisfaction — your peace of mind is always our priority.

Thank you again for your kind feedback. We truly appreciate it and look forward to welcoming you on your tour.

Kyrgyzstan & the World Nomad Games

Sunday 15 Feb 2026

Overview Rating:

Our Service: Excellent

excellent and clear with quick sending of receipt-shame could not get on plane for the trip on the right day but otherwise happy

Our Response

Thank you Richard for your 5 star, top grade service review.

We are delighted to hear that everything was excellent and clear, with quick response on the receipt.
So glad that you are happy with your overall experience.

Treasures of Kenya & Tanzania

Sunday 15 Feb 2026

Overview Rating:

Our Service: Excellent

Always helpful and everything needed for the holiday is taken care of. Service is always excellent.

Our Response

Thank you for taking the time to leave a 5 star review.

We are delighted that you have found our service excellent both this time and always!
We really strive hard to deliver this 100% of the time.

Ultimate South America

Sunday 15 Feb 2026

Overview Rating:

Our Service: Excellent

As usual an excellent experience booking a Wendy Wu Tour. Never put on hold and all queries efficiently answered in a polite and professional manner. Confirmation and payment handled smoothly and promptly.

Our Response

Thank you so much Martyn for your excellent review. We really appreciate you taking the time to do this.

We are delighted that you have found the whole experience professional, efficient and very smooth.
We strive to deliver this level of service 100% of the time.

Once again thank you for taking the time to leave us such a lovely review!

Highlights of India

Saturday 14 Feb 2026

Overview Rating:

Our Service: Excellent

Have booked my 1st holiday with Wendy Wu Tours. Very impressed so far - Joe was extremely helpful and knowledgeable. He understood my needs and worked hard to achieve this. I've booked to go to India with them in October so I hope the whole experience is as good as their sales team.

Our Response

Thank you so much for your lovely 5‑star review. We’re delighted to hear that your first booking experience with Wendy Wu Tours has been so positive.
It’s wonderful to know that Joe was able to support you with such helpfulness, knowledge, and attention to your needs. We’re thrilled he made the process straightforward and enjoyable for you.

Your trip to India in October sounds fantastic, and we truly hope the rest of your journey with us — from planning to travelling — is every bit as good as your experience with our sales team so far.

If there’s anything you need in the meantime, we’re always here to help.

A China Experience

Saturday 14 Feb 2026

Overview Rating:

Our Service: Excellent

Great service , prompt replies

Our Response

Thank you so much for your 5‑star review!
We’re delighted to hear that you’ve had a great start with us.
It’s wonderful to know you’ve experienced great service and prompt replies — that’s exactly what we aim for.

If there’s anything more we can help with as you continue your journey with us, we’re always here and happy to assist.

Silk Road Explorer

Saturday 14 Feb 2026

Overview Rating:

Our Service: Excellent

Very accommodating service as always. Was pleased with the information and can’t wait to go on my 4th Wendy Wu trip.

Our Response

Thank you so much for your lovely review!

Also a huge thank you for loyalty and we are thrilled to have you join us on your 4th trip with Wendy Wu.

We’re delighted to hear that you received such accommodating service and found all the information helpful.
We can’t wait to welcome you on another unforgettable journey.

Hidden Japan: Spirit of Kyushu

Friday 13 Feb 2026

Overview Rating:

Our Service: Excellent

They are friendly, helpful, thorough - they go the extra mile, their staff are easy to understand

Our Response

Thank you so much for your wonderful review.

We’re delighted to hear you enjoyed such a well‑organised tour of Egypt and that Shady and Karim helped make the experience so informative and smooth from start to finish. It’s great to know you enjoyed the key highlights — especially the Great Egyptian Museum and the tomb of Sety I.

We appreciate your feedback on accommodation and early starts, and we’ll continue to review these areas.
We’re thrilled you would highly recommend the tour and hope to welcome you on another Wendy Wu trip soon!