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The Award-Winning Tour Specialist
Flight disruption continues across the Middle East due to ongoing airspace closures and widespread cancellations.
Despite this, the majority of Wendy Wu Tours customers have successfully joined their tours via alternative routes and carriers. All our tours (with the exception of Jordan) are operating as normal.
The safety and wellbeing of our customers remains our highest priority. We are closely monitoring developments and following the latest advice from the Foreign, Commonwealth & Development Office (FCDO) to ensure we continue to operate safely and responsibly.
Some customers have unfortunately been affected by:
We remain committed to supporting all affected customers.
Our team is contacting impacted customers in departure date order.
Agents and customers are kindly requested to call only if travelling within the next 7 days.
Affecting clients who are due to fly with Emirates, Etihad or Qatar
Wendy Wu Tours are rebooking clients on alternative airlines at no additional cost.
Bookings are being reviewed in departure date order.
We are committed to securing the best possible alternative for you. However, given the very limited options available at short notice, you may need to consider departing from airports with greater availability, such as London.
If no suitable alternative flights are available:
Flight availability is currently extremely limited, making it very difficult to successfully rebook clients. We are working with our airline partners to monitor the situation and rebook customers at the earliest opportunity.
We recommend closely monitoring the airline’s website and ensuring that your direct contact details are registered with the airline.
Wendy Wu Tours and our local partners will assist with arranging extended hotel stays and rearrange airport transfers where required.
Customers who booked a Tour/Land Only package (meaning international flights have not been booked by Wendy Wu Tours) must liaise directly with their airline or travel agent regarding alternative flight options.
For customers unable to join our tour:
We are continuing to process all affected bookings in order of departure date. As this situation remains fast-moving and unpredictable, our immediate priority is assisting customers scheduled to travel imminently.
All bookings within the specified dates remain subject to standard booking conditions. The circumstances are under ongoing review, and further updates will be provided as necessary.
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