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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Japan Uncovered

Monday 21 Apr 2025
Overview Rating:
Our Tour: Good
This was an extremely expensive holiday for what we got. We paid over £16,000 for 2 people for 15 days. Accommodation in Japan is not expensive and although the hotels were 3-4 stars and very nice, they did not have a bar or social lounge to relax in for us and chat to the others on our trip that we had met. None of the hotels were located in the centre of the towns that you could walk to a bar or explore either. Therefore we were off to our rooms at 8pm because the hotel restaurant would close at 8 or 9pm. In particular, the Hotel in Tokyo was badly located, very disappointing when we had 3 nights here and a free day! We chose Wendy Wu as we travelled with them in 2010 to China and had a fantastic trip and they were the only tour company that covered ALL meals. Not knowing the language we didn't want to try finding restaurants to eat and try to work out what the local food was. Having been to all the main towns many places are written in an English version or you can use a translater app. Having 3 meals a day was too much. The food was very similar, raw fish, 1 tempura prawn 2 veg tempura, rice, not many noodle dishes Ramen style. miso soup, some beef in a hot pot you cooked yourself. We wanted to experience Japanese meals, but 30 meals was just too much! If they cut out the lunch meal it would have been perfect as most of us left a lot of it, this would then allow more time at the temples, shrines, shops etc. Most of us just fancied a coffee and cake for lunch or even a burger!
Our guide was trully lovely, Chiyami, she was fun, knowledgeable and looked after our every need. If you have a food allergy you will struggle, not many restaurants cater. So a tour with less meals would be your option. We all thought the cherry blossom was a disappointment after all the hype in advertising. We were there in the height of blossom but the tours do not take you to the famous sights and most of it is white blossom. The UK have far more blossom!
Japan is a wonderful, safe country and the people have to be the nicest nation in the world. So care free, relaxed and all so friendly and helpful, despite the issues above we enjoyed the sights and the people we met.

Jewels of Japan

Saturday 19 Apr 2025
Overview Rating:
Our Tour: Excellent
The holiday was action packed and the tours were well planned. Restaurants we visited were varied and excellent quality. All hotels were top quality with Hotel Clad near Mount Fuji being exceptional. I particularly enjoyed the onsen there.

Wonders of China

Monday 07 Apr 2025
Overview Rating:
Our Tour: Excellent
A fabulous tour incorporating all the key elements of China in one tour. It’s an action packed itinerary taking in all the key sites and carefully managed by your national guide, with local guides at each other main location to assist.

We had 24 on this tour group and everyone got on pretty well. Our National guide George took great care of us - he was super organised and his level of English was really impressive. He diligently catered for the various dietary requirements within the group and gave us rich insights into how China is. My last trip to China was in 1992 and the advancement is amazing! Certainly the standard of food and service facilities have improved massively!

There are several early morning starts but all understandable given that we had to cover vast distances using the various transport options - bullet trains, internal flights, cruise boats and we took a ride on the maglev train in Shanghai too! Beijing and Xian were amazing and stepped in history of course but beware that it’s full on with lots of walking as the sites are vast. The Great Wall is spectacular but that is pretty steep so those that are super for can get a challenge!

If would have been good to have a little break or chill day but we used the first day of the Yangtze River cruise to do this. The optional excursions are good - especially the acrobatics show and the night performance in Guilin if the weather permits it - go! We had a mini heatwave whilst we’re were there this March so be prepared and bring summer clothes!! Or buy some at Yangshuo!

Would highly recommend this tour and will definitely go with Wendy Wu Tours again.

25

Monday 31 Mar 2025
Overview Rating:
Our Tour: Excellent
The most incredible experience with Wendy Wu tours around Cambodia. I would recommend this tour 100%. The service and tour guide were first class.

Vietnam at a Glance

Friday 31 Jan 2025
Overview Rating:
Our Tour: Good
Fantastic holiday, Vietnam at a glance, its in the name. Packed tours every day with meals in between the tours. Lots of walking and sightseeing. amazing local tour guide, who went out his way to explain everything.

Thailand & Laos Adventure

Monday 27 Jan 2025
Overview Rating:
Our Tour: Excellent
We had a small group and loads of activities organised for us, a perfect basis for this superb holiday experience. The pace of the tour was just right, the weather brilliant and the food mostly superb. Our Thai guide Mr Chai had poor English when it came to understanding what we said, but that didn't detract too much. Our Laotian guide Bee was professional and lovely in all respects.
My only real complaint was our first dinner in Thailand when we had just arrived in Bangkok, which was chicken and mash - how this happened, we do not know!
This was my first experience of Wendy Wu Tours and will undoubtedly not be my last. The attention to detail was greatly appreciated.

Rovos Rail

Monday 23 Dec 2024
Overview Rating:
Our Tour: Excellent
We spent 3 nights in Siem Reap we were greeted at the airport by our guided for the next three days and drivers. We had tours around the Ankor Wat.Ban and several others in the area. We went to the Night Circus along with a lovely meal. Our guide and driver were very good. We were then picked up along with approx 12 other guests and taken to board the boat on The Mekong it was a long drive with a lunch stop and toilet breaks on the way.
We were warmly greeted on the boat and had a Cambodia guide with us from collecting at the airport until we arrived in Vietnam where were picked up by another guide.
The service by the staff on the boat was excellent. The food was good. Each day we had tours which were good as we had our guided with us along with transport.
It was my wife's birthday whilst away and the presented a cake and sung to her. The bed was also made up with a birthday wish.
On Arriving at our final port in Vietnam we were transported to Saigon along with our guided on arrival at Saigon we then collected our local guide and driver who arranged all of our included tours. We stayed here in the Central Palace Hotel. Which was the worst Hotel we stayed in. We were on the 11th floor but it was very noisy room due to traffic and the windows not closing properly. We reported this to receipt they were unhelpful. We were also notified when we arrived in our room that the pool was closed as was the bar and would not be available for the whole time we were there. But no real apology from the hotel. I would not recommend this hotel.

Magnificent China

Tuesday 26 Nov 2024
Overview Rating:
Our Tour: Excellent
This really was a 'Magnificent' holiday. So much was packed into it and nothing was too much trouble for our tour guide, Betty, to make it as enjoyable as possible. We saw and and did such a great variety of things - well done to Wendy Wu Tours for putting together this great itinerary. It has been a really memorable holiday.

Journey through Jordan

Thursday 21 Nov 2024
Overview Rating:
Our Tour: Excellent
Wendy Wu tours are just brilliant from the start to the end . We saw so much in Jordan and learnt so much about the history, culture and traditions of this beautiful country . We had a very small group of 10 which was great. We felt safe the whole time so please don’t cancel or not book because of the present situation as this country is very safe.
Highlights were Petra and staying overnight in Wadi Rum desert.

Experience Japan

Wednesday 20 Nov 2024
Overview Rating:
Our Tour: Excellent
First class from start to finish.
Attention to detail superb from pickup to the return home.
Our tour guide was exceptional, from history lessons ,to her attention to detail, nothing escaped her! She really was great, had a great sense of humour, even though at times it must have felt like she was herding cats!!,,
Would not hesitate to use Wendy Wu tours in future.

Ancient China

Monday 18 Nov 2024
Overview Rating:
Our Tour: Excellent
My trip to China was a very interesting experience.
I was impressed with the extraordinary history, culture and how advance the modern cities, the fast train, the roads and highways.
The trip was a real success because our excellent guide Betty. She was so aware of our security and needs. Besides her perfect English, her interesting anecdotes made our long bus journeys pleasant. Very grateful with her
The food was delicious and nice to go to local restaurants to see the real way of eating of Chinese people.
The fast train was amazing to ride. The train station so clean and organized
Impressed me the cleanliness and organization of the cities in general
The others guides and bus driver were very nice too, specially Tony in Beijing and Johnny in Datong etc…
Thank you to Wendy Wu tours for perfect organization of my tour to China

69972

Wednesday 06 Nov 2024
Overview Rating:
Our Tour: Excellent
Alexia was very helpful and knowledgeable. I liked the fact I was informed every step of my booking to the last minute when my ticket and itinerary arrived. Everything about this holiday was great, The scenery was breathtaking. The food was excellent. There was something different to visit and marvel. The Tour Guide was friendly and easy to get on with. I will definitely book with Wendy Tours again. I fell in love with South Korea and I can’t wait to return.

69972

Tuesday 05 Nov 2024
Overview Rating:
Our Tour: Excellent
A visit to S. Korea with Wendy Wu was a great shorthand to know a little more and to highlight where to come back to. It’s a fascinating place with an incredible history. The tour was well organised with a joyful guide who made the trip a stress free pleasure. No one can really see a country in two weeks but a trip touching on so many sides of the place was a great way to get a feel of it and feel confident enough to go again independently. I would go again after this trip and also I’d use Wendy Wu Tours again to see other countries to get a feel for if I’d return.

Chile: Top to Toe

Saturday 26 Oct 2024
Overview Rating:
Our Tour: Excellent
Chile is an amazing country, its beauty not known well as we were asked why we wanted to go there. Our Wendy Wu tour exceeded all our expectations. Chile has unique geography. We experienced a range of climates along with regional cuisenes and drinks carefully chosen restaurants and places for our meals.
Our journey started in Santiago, Chile's modern vibrant capital and continued through Valparaiso, San Pedro de Atacama, Puerto Varas and Puerto Natales. Each destination gave different aspect of the climate, beauty and wonder of Chile.
The Atacama was especially magical. It is a place like no other. One could feel the 'earth energy' Pachamama there.
Wendy Wu Tours crafted an exceptional itinerary, with carefully chosen hotels and restaurants. We enjoyed the company and guidance of our brilliant tour guide, local guides and drivers. They were exceptionally good.

Angkor to the Bay

Tuesday 22 Oct 2024
Overview Rating:
Our Tour: Excellent
This was a holiday of a life time for me. I researched for holidays in Cambodia for a while and decided to book with Wendy Wu Tours as it incorporated Vietnam too. Both the countries were amazing, their people, cuisine and historical buildings were incredible. The guides for both countries were extremely knowledgeable about current affairs and the history and made the whole travel experience feel seamless. My fellow travellers were also great fun and helped with making the holiday enjoyable. I had such an amazing experience that when I got back to the UK, I booked next years holiday with Wendy Wu.