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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.


We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Gems of China

Thursday 14 May 2026
Overview Rating:
Our Tour: Excellent
Our motive for going to China was to visit family, but we also wanted to see the country. Not having visited before, making our own travel arrangements was daunting, and we decided to go on an organised tour.

We chose Wendy Wu’s Gems of China tour as it gave us the opportunity to visit areas such as the Zhangjiajie National Park which weren’t covered by other tours, and we were very happy with our choice.

From the first moment of booking we were very satisfied with the attention to detail and level of support we received from the company. When it was decided (the day after we applied) that British visitors no longer needed a visa, the staff were very helpful, and processed our refund quickly. The information we received before the tour was very comprehensive and answered all our questions.

The quality of the hotels where we stayed, and the transport (including coaches, trains and internal flights) were all excellent.

In an unfamiliar country such as China the quality of the local guides is extremely important, and our main guide, Sophie Jin was fantastic! Her English was great, she was very knowledgeable and friendly, and managed the conflicting demands of a diverse group with tact and kindness. We were very well looked after, and I can’t praise her highly enough. Different guides with more local knowledge were employed in the different places we visited, and they were all excellent.

The tour covered all the main areas of tourist interest, such as Beijing, the Great Wall, Terracotta warriors etc, and included a relaxing Yangtze cruise. We had many opportunities to go on voluntary evening entertainments, and I can honestly say that these were some of the highlights of the tour, and gave us experiences we would never have had elsewhere.

My only (minor) criticism would be that the tour was very fast-paced; it would have been nice to have longer stays in the places visited, and more free time, but this would have added to the cost, which was quite high. All in all the tour was a brilliant introduction to a country little visited by western tourists, and one which challenged previously held ideas. We thoroughly enjoyed it, and would recommend Wendy Wu tours highly.

Our Response

Thank you so much for taking the time to leave such a detailed and thoughtful review of your Gems of China tour.

I’m absolutely delighted to hear that your first experience of travelling with us was such a positive one, especially as the trip was both a family visit and an opportunity to discover a new country. It’s wonderful that our tour gave you the chance to explore Zhangjiajie National Park and other areas that aren’t always covered elsewhere.

I’m particularly pleased that you felt well supported from the very moment of booking, including with the visa refund process; we always aim to be as helpful and efficient as possible. It’s also great to know that the pre-tour information, hotels, transport, and internal travel all met your expectations.

Your kind words about Sophie Jin and the local guides mean a great deal to us. I will make sure Sophie receives your praise personally, she will be so happy to know she helped make your trip memorable. It's also lovely to hear that the optional evening activities became some of the highlights of your tour.

Thank you too for your honest feedback about the pace. We completely understand that a fast-paced itinerary isn’t for everyone, and we always welcome this kind of feedbac as we continue to refine our tours.

It’s wonderful to know that the tour challenged previously held ideas and gave you a brilliant introduction to China. We would be delighted to welcome you on another tour with us in the future .

Thanks again for your review.

Kind regards,
Jimmy, Wendy Wu Tours

Majestic Yangtze

Wednesday 06 May 2026
Overview Rating:
Our Tour: Excellent
I had an amazing 2 week trip to China in April 2026 with Wendy Wu Tours where I managed to visit all the highlights guided by Yang Tao who is a very experienced and knowledgeable guide. His vast experience was evident as he knew the right times to go to the main attractions like the Terracotta Warriors and the Great Wall to avoid the vast crowds. He also provided support throughout the trip and nothing was too much trouble for him. This was my first escorted group tour and the whole process with Wendy Wu Tours was seamless. On returning home I immediately booked another tour with them to India. I can’t speak highly enough of Yang and Wendy Wu Tours.

Gems of China

Monday 04 May 2026
Overview Rating:
Our Tour: Excellent
Japan Uncovered was an excellent and well organised tour and Akiko our guide was superb. Only comments would be for more evening entertainment and a few more Western food options for those who do not like fish or tofu.
Gems of China was again an excellent and well organised tour and the options for evening shows gave a the trip a fuller program. CiCi our guide was fabulous and the local guides also added to the whole experience, will recommend both tours to family and friends.
Thankyou Wendy Wu for anther fabulous experience and interesting trip and your Office staff were excellent with sorting out all the questions we had prior to arrival in Japan & China.

Inspiring India

Saturday 02 May 2026
Overview Rating:
Our Tour: Good
Exhausting, exhilarating, enchanting.
Everything we had hoped for and more
Wendy Wu are masters of the small group tours

69972

Thursday 23 Apr 2026
Overview Rating:
Our Tour: Excellent
The most brilliant tour to a country where tradition and trend combine in a dynamic experience. So much to see and explore. Wendy Wu tours give you it all .
An excellent tour guide , authentic experiences, local food , visits to ancient temples, high tech cities, ancient tombs, amazing museums . KPop shows to mountain walks, coastal walks, and peaceful tea plantations and bamboo forests .
Korea has it all !

Wonders of China

Tuesday 21 Apr 2026
Overview Rating:
Our Tour: Excellent
Wendy Wu Tours are superb.
The Wonders of China tour encompasses all major attractions and ‘must sees’ in China.
A plus is all meals are included, and entrance fees.
There are some optional excursions at very reasonable prices.
From arrival in Beijing to departure from Shanghai, we were looked after every step of the way, by our guide Sean, plus local guides.
I cannot speak highly enough of Sean. His patience was limitless!
Was the tour value for money? Absolutely - I am amazed Wendy Wu can offer such a quality experience, with top class hotels, all meals, many excursions, for the price.
It was the holiday of a lifetime.

Angkor to the Bay

Sunday 19 Apr 2026
Overview Rating:
Our Tour: Excellent
Wendy Wu tours give you steal feel for the authenticity of every place you travel too.
They not only include all the main top attractions but give you an insight into the culture of the country by including museums and visiting and participating in local cultural experiences.
Their guides are local and very knowledgeable and impartial about the history of their country and its heritage.

71072

Saturday 14 Mar 2026
Overview Rating:
Our Tour: Excellent
If you have done tours before this one is slightly different as Cambodia is a small county, with 2 weeks to explore it, this tour is more laidback than most. Febuary was hot 34c (we had no rain) and the tour guide made pervision for this. The excursions started around 08.00-08.30 and we were back at the hotel by 14.30 giving everyone time to chill and relax by the pool before going out for dinner at 18.00h. If you have never been to this part of the world it is busy and interesting, there is lots to see, do and photograph.

Our Response

Thank you for your review! We're so glad you enjoyed the laidback pace of the Cambodia tour, it's great to hear that the itinerary allowed time to relax by the pool and recharge in the heat. February can indeed be warm, and we're pleased your guide made thoughtful adjustments to keep everyone comfortable.

It's wonderful that you found the experience busy, interesting, and full of photo opportunities. That balance of exploration and downtime is exactly what we aim for in a country like Cambodia.

Thank you for sharing your experience, and we hope to welcome you on another Wendy Wu tour soon! Jimmy, Wendy Wu Tours.

Mekong Explorer

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Good
Where do you start with a review of a 21 day holiday? Overall, it was good, but there are things to be aware of when booking.
Wendy Wu is positioned as at the higher end of group tours in Asia but some of the hotels were below the standard I would have expected. For instance, the Lotus Blanc rooms in Siem Reap were damp, mosquito infested and the aircon control unit didn't work. In addition, room service although offered, was non existent. Other hotels were ok, but not really of a high standard.
Food was included for all meals but the timings were sometimes odd. For example, in Haling bay, we had breakfast at 7, went on a quick excursion and then had a full brunch offered at 9.30 - just so that we could get to an airport transfer. It would have been better to have been given a voucher for food and drink at the airport. Another example was the house vitit in Hue with a "snack" that turned out to be a fantastic meal, only to be immediately followed by lunch. Often, late lunches were followed by early dinners which seemed a little unreasonable. Also in regard to food, the constant set menus got so samey and boring, we opted to miss a few. A little creativity around the set menus would have made the food a much more interesting part of the tour. I have a lot more to say but have limited space :-(

Our Response

Thank you for sharing such a detailed review of your 21‑day Mekong Explorer holiday. We’re really pleased to hear that you enjoyed the overall experience, and we truly appreciate you taking the time to highlight the areas where things could have been better.
Your feedback on hotel standards, meal timings, and the lack of variety in set menus is extremely valuable. We’re reviewing these points with our product teams to ensure we look to improve all the time.

Thank you again for travelling with us and for offering such thoughtful suggestions — feedback like yours genuinely helps us enhance the tour for future guests.

Angkor to the Bay

Saturday 07 Feb 2026
Overview Rating:
Our Tour: Excellent
Went to Cambodia and Vietnam with Wendy Wu Tours - our guide in Cambodia - Vutha Dam was so attentive and helpful - he went above and beyond to make sure we had the best possible experience .

Our Response

Thank you so much for sharing your experience!

We are delighted to hear you enjoyed your Angkor to the Bay tour.
Vutha Dam is truly dedicated to giving guests the very best, and we’re thrilled to know he made your time in Cambodia so memorable. We’ll be sure to pass on your kind words to him.

Thanks again for travelling with us us and we hope to welcome you on another trip soon.

27395751

Wednesday 04 Feb 2026
Overview Rating:
Our Tour: Excellent
I recently completed a wonderful group tour of Vietnam with Wendy Wu Tours, which I booked direct. The package was all-inclusive, covering all flights, accommodation, transfers, sightseeing, and meals. It was incredibly convenient, as I only had to manage my own travel to and from my local airport and drinks.

Wendy and our national tour guide, Duc, managed every detail perfectly to ensure the trip was memorable and that we experienced the best of Vietnam. This was my second trip with this company, having previously traveled with them to China over ten years ago.

I highly recommend Wendy Wu Tours for anyone looking for a well-organised travel experience.

Our Response

Dear Deanne!
Thank you so much for sharing such a lovely review! We’re delighted to hear how much you enjoyed your Vietnam tour and that everything ran so smoothly. It’s wonderful to know this was your second trip with us, and we truly appreciate your recommendation. We hope to welcome you on another adventure again soon.

Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Christmas in South Africa

Sunday 11 Jan 2026
Overview Rating:
Our Tour: Good
On the whole this was an amazing trip, marred but a disappointing Christmas Day. What was supposed to be a trip highlight turned out to be a fly-ridden starter, followed by a cold roast dinner and an OK dessert. All served next to the toilet! There were tables available in the restaurant that would have accommodated us. Looking at the reviews, it looks like the Vineyard only puts tours by the smelly toilets!

Our Response

Thank you for your feedback.

We are very pleased to hear that, overall, your trip was amazing. We are, however, sorry to learn that the Christmas Day meal did not meet expectations, particularly regarding the location and quality of the food. Your comments are important, and we will ensure they are passed on to the relevant partners so improvements can be made for future guests. We trust that the rest of your holiday with Wendy Wu Tours remained enjoyable and memorable.

Kind regards,
Jimmy
Wendy Wu Tours

55032

Friday 02 Jan 2026
Overview Rating:
Our Tour: Good
Overall this was enjoyable holiday but not worth the price paid. It was an all inclusive holiday which included hotels, excursions, travel and food (3 meals a day).

Started off in Cambodia which was lovely. The tour guide and bus driver were great, very attentive, knowledgeable and helpful. Excursions such as Angkor Wat were amazing. Food was of a good standard as were the facilities we were taken to during our trips and the hotel was clean and the service was very good.

Travel in between places was mostly by coach which was comfortable enough and air conditioned. There were supposed to be more flights but for some reason only 1 internal flight was taken.

Mekong River cruise was good overall although probably not worth paying extra for the upper deck. Excursions and local tour guide were very good.

Vietnam was OK although the tour guide wasn't as attentive, helpful and didn't keep the group together on tours and seemed to care more about moving on when other groups were waiting for each point of interest rather then providing our group with a decent amount of info.
Hotels in Vietnam were satisfactory on the whole except for Rice Fields which was very poor to say the least. Dirty, damp, bug ridden, had no hot water and not well maintained. Food and service was awful and certainly not the minimum 4 star accommodation we'd paid for. I had complained immediately to Wendy Wu but heard nothing until I followed it up twice when I returned home. We received a credit towards our next holiday which was poor compensation or rather no compensation unless we take another holiday with WW! I was incorrectly lead to believe Wendy Wu had very good customer service.

Food provided throughout the holiday was of a good quality but lunch and dinners were very samey and got very boring. There was little opportunity to choose from a menu other than on 1 occasion and thankfully on the last day when only breakfast was included.

There was limited free time, so shopping had to be squeezed in. Cambodia was very good value for money in comparison to Vietnam who add a 'tourist' tax on everything and most goods are also imported from China.

Our Response

Many thanks for your time on the telephone yesterday and allowing me to address your feedback. I am delighted we have resolved matters to your satisfaction and do let me know if I can be of any further assistance. Kind regards, Jimmy McLean, Customer Service Manager

Experience Japan

Sunday 21 Dec 2025
Overview Rating:
Our Tour: Excellent
Really enjoyed our tour. Our guides were fantastic, both really knowledgeable.
Hotels were really nice.
We visited variety of places.
Group was very nice,
Had different experiences every day
Would recommend Wendy Wu tours

Our Response

Thank you for your lovely feedback on Experience Japan. We're so glad you enjoyed the variety of experiences, and we're thrilled that our guides brought such knowledge and enthusiasm to the tour.

It's wonderful to hear that the group dynamic added to the experience – that's definitely one of the ingredients that make a tour truly special.

We really appreciate your recommendation, and we very much hope to welcome you back soon.

Thank you for choosing Wendy Wu Tours!

Natural Treasures of China

Friday 05 Dec 2025
Overview Rating:
Our Tour: Good
So much of this four was absolutely fantastic, there were some aspects that we found a little challenging.
Firstly, the activity rating, we thought was far too low, especially the amount of walking, and steps we were required to navigate, and also the effects of the altitude, that elderly travelers might find more challenging. We thought it would have been at least a level 3 as opposed to 2, however that rating might have put potential travelers off.
We also did not enjoy the amount of "Transit Time" we had at either end of the tour.
We also have to make a special mention of our guides. The National one, Jessie, was excellent, and apart from one, that got a little carried away with the history of a university, they were all superb.
The first part of the tour was fantastic even though the weather was awful. Hard long days, but spectacular. Accommodation was great and while the food wasn't to our taste, it was what we expected as we have traveled through China before.
Chengdu, and the Pandas were definitely one of the highlights of the trip however it has to be mentioned that the hotel had its own problems. We had searched the hotels before we departed, and the Rezen Chengdu had more than a few complains about it smelling of smoke, and it did. The room and rest of the hotel were clean enough, but it still smelt of smoke. Quite poor.
Also, it was a surprise that when you travel on the Bullet Trains, and we had 4 on this trip, the security is even stricter than air travel given all your luggage travel with you, so anything Flammable or over 100ml gets confiscated. Quite a surprise when you get your shaving foam confiscated. The latter part of the tour, and Tibet was awesome, although the standard of the "Celebrity Hotel" Huanglong left a lot to be desired.
All in all, the Tibet experience was awesome.
Chong Qing was the most unexpected highlight in its own right, both the city and the tours. A great end to an excellent tour.
One thing that surprised us though, was the lack of "included" beverages with dinner, give that on our previous Wendy Wu tours, that had been normal. Something we did not expect.
Having done a number of other Wendy Wu tours, it was certainly well up with the high standard set by the previous ones, and also that it did not include any of the areas in China that most other tours include. Definitely one of the features that attracted to this tour. We are certainly looking forward to our next one, Indonesia in 2026.
regards Roger and Joan Coates.

Our Response

Dear Roger and Joan,
What a pleasure to read your feedback and look through your wonderful photos! Thank you so much for sharing your thoughts on the Natural Treasures of China tour. It's wonderful to know that Tibet and the lesser-visited regions lived up to your expectations; that's exactly what we hoped this itinerary would deliver.

We're genuinely grateful for your candid observations, particularly on the physical rating of the tour and transit time. These are important points that help us refine how we position our tours for future customers.

We're delighted that Jessie and the majority of your guides enhanced the experience so positively. We also appreciate your understanding about the food and accommodation, though we're sorry to hear about the smoke smell at the Chengdu hotel. That's not the standard we aim for, and we'll pass this feedback directly to our partners in China.

On the bullet train, liquid restrictions can be frustratingly strict. We'll see if we can flag this more clearly in our pre-departure information in the future.
We also note your comment about including beverages with dinner, and we'll investigate this further with our team. If you would like to discuss any of these points further, please do get in touch with our customer service team at customerservice@wendywutours.co.nz.

It's been a joy to have you back with us, and we can't wait to welcome you to Indonesia in 2026. Thank you so much for your continued loyalty to Wendy Wu Tours.