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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Majestic Yangtze

Saturday 21 Jun 2025
Overview Rating:
Our Tour: Excellent
Had the most amazing holiday on our recent visit to China. The tour was so well planned allowing us to see and do so much. We upgraded on the river cruise which was good value for money. The standard of hotels were very good in every city.
We had an exceptional tour guide called Ivy who attended to our every need and often went above and beyond to help our group. Would definitely recommend Wendy Wu tours for excellent service.

Wonders of China

Tuesday 10 Jun 2025
Overview Rating:
Our Tour: Excellent
Really excellent tour. Visited all the iconic sights and places in China. Covered an amazing area of the country helped by bullet train and internal flights so this tour didn’t feel as strenuous as tours I have been on before with other operators. Wendy Wu and our lovely Chinese guide were extremely organised. I think China should be on everyone’s bucket list and I would have no hesitation in recommending Wendy Wu as the best company to travel with. Good standard of hotels and restaurants. Great value.

A China Experience

Tuesday 27 May 2025
Overview Rating:
Our Tour: Excellent
This was our first trip with Wendy Wu tours and it’s worth every penny.

They did everything they could to make this tour as memorable as possible, from personal pick up and drop off at the airports, arranging all the best sights, transport, food, knowledgeable local tour guides and just making sure that every single minute was a pleasure.

We started in Shanghai, then flew to Xian and finally took the bullet train to Beijing before coming back to the Uk via Hong Kong.

All credit to Louis, our hugely knowledgeable tour guide, photographer, interpreter and nanny. His hard work made this tour run like clockwork and we always felt safe and looked after where ever we went.

Go to China, the people are friendly, welcoming and they truly love their country and it’s amazing history.

Panoramic Peru

Sunday 18 May 2025
Overview Rating:
Our Tour: Excellent
An excellent tour of the most magnificent spots in Peru, a country of wonderful culture, cuisine and traditions. The organisation, hotels, meals and transport were all of a high standard. The transition to touring at altitude was made gradually so no significant altitude sickness issues in our group. However, Peruvian tour guide Frank Jare turned the trip from excellent to outstanding. His knowledge, organisation, support and most importantly passion for Peru is what puts Wendy Wu tours ahead of its competitors. Thank you Frank.

China Delights

Sunday 04 May 2025
Overview Rating:
Our Tour: Excellent
Well organised from start to finish with good knowledgable English speaking national and local destination guides. They were responsible for assisting the group in all manner of travel and personal issues.
The itinerary was comprehensive and involved travel by coach, boats, airplanes and high speed bullet trains. We were warned prior to going of the difficulty of any terrain, length of walking and alternative options if one was not up to the task that day.
The food usually started with a comprehensive buffet breakfast, followed by many courses of Chinese food for lunch and sumptuous dinners every day. The hotels were mostly four star rated and one or two much better.
Much display of high technology around. Payment apps etc were superb, cash and credit cards acceptable and locals ready to assist when needed.
It is amazing to see the thousands of locals including tourists all mingling together with no pushing or shouting. The same applied to road traffic and travel. Everywhere we went was kept clean and spotless and this is on the roads and trains too. There was no rubbish or plastic lying around anywhere. There were beautiful parks and open spaces for residents to enjoy activities or walk around. All beautifully laid out and maintained to a very high standard.
However you need your passport all the time for entry to venues, hotels, trains and a mobile phone that can work in China with adequate data. If you purchase data from abroad before entering China you can still use WhatsApp. Also get the Ali Pay app with a foreign bank visa/master card pre-registered, then shopping and paying for purchases is easy.
However because of thousands of high surveillance facial recognition cameras all around and law enforcement officers it seemed very safe to wander around the towns and places we stayed. The whole experience is welcoming, eye-opening, super efficient and a wish by the organisers to let you enjoy and have a memorable trip of China.
We had heard of Wendy Wu tours from friends that highly rated them, and have not been disappointed with our decision to book with Wendy Wu. We will certainly consider going with them again on their other tours.

Japan Uncovered

Monday 21 Apr 2025
Overview Rating:
Our Tour: Good
This was an extremely expensive holiday for what we got. We paid over £16,000 for 2 people for 15 days. Accommodation in Japan is not expensive and although the hotels were 3-4 stars and very nice, they did not have a bar or social lounge to relax in for us and chat to the others on our trip that we had met. None of the hotels were located in the centre of the towns that you could walk to a bar or explore either. Therefore we were off to our rooms at 8pm because the hotel restaurant would close at 8 or 9pm. In particular, the Hotel in Tokyo was badly located, very disappointing when we had 3 nights here and a free day! We chose Wendy Wu as we travelled with them in 2010 to China and had a fantastic trip and they were the only tour company that covered ALL meals. Not knowing the language we didn't want to try finding restaurants to eat and try to work out what the local food was. Having been to all the main towns many places are written in an English version or you can use a translater app. Having 3 meals a day was too much. The food was very similar, raw fish, 1 tempura prawn 2 veg tempura, rice, not many noodle dishes Ramen style. miso soup, some beef in a hot pot you cooked yourself. We wanted to experience Japanese meals, but 30 meals was just too much! If they cut out the lunch meal it would have been perfect as most of us left a lot of it, this would then allow more time at the temples, shrines, shops etc. Most of us just fancied a coffee and cake for lunch or even a burger!
Our guide was trully lovely, Chiyami, she was fun, knowledgeable and looked after our every need. If you have a food allergy you will struggle, not many restaurants cater. So a tour with less meals would be your option. We all thought the cherry blossom was a disappointment after all the hype in advertising. We were there in the height of blossom but the tours do not take you to the famous sights and most of it is white blossom. The UK have far more blossom!
Japan is a wonderful, safe country and the people have to be the nicest nation in the world. So care free, relaxed and all so friendly and helpful, despite the issues above we enjoyed the sights and the people we met.

Jewels of Japan

Saturday 19 Apr 2025
Overview Rating:
Our Tour: Excellent
The holiday was action packed and the tours were well planned. Restaurants we visited were varied and excellent quality. All hotels were top quality with Hotel Clad near Mount Fuji being exceptional. I particularly enjoyed the onsen there.

Wonders of China

Monday 07 Apr 2025
Overview Rating:
Our Tour: Excellent
A fabulous tour incorporating all the key elements of China in one tour. It’s an action packed itinerary taking in all the key sites and carefully managed by your national guide, with local guides at each other main location to assist.

We had 24 on this tour group and everyone got on pretty well. Our National guide George took great care of us - he was super organised and his level of English was really impressive. He diligently catered for the various dietary requirements within the group and gave us rich insights into how China is. My last trip to China was in 1992 and the advancement is amazing! Certainly the standard of food and service facilities have improved massively!

There are several early morning starts but all understandable given that we had to cover vast distances using the various transport options - bullet trains, internal flights, cruise boats and we took a ride on the maglev train in Shanghai too! Beijing and Xian were amazing and stepped in history of course but beware that it’s full on with lots of walking as the sites are vast. The Great Wall is spectacular but that is pretty steep so those that are super for can get a challenge!

If would have been good to have a little break or chill day but we used the first day of the Yangtze River cruise to do this. The optional excursions are good - especially the acrobatics show and the night performance in Guilin if the weather permits it - go! We had a mini heatwave whilst we’re were there this March so be prepared and bring summer clothes!! Or buy some at Yangshuo!

Would highly recommend this tour and will definitely go with Wendy Wu Tours again.

25

Monday 31 Mar 2025
Overview Rating:
Our Tour: Excellent
The most incredible experience with Wendy Wu tours around Cambodia. I would recommend this tour 100%. The service and tour guide were first class.

Vietnam at a Glance

Friday 31 Jan 2025
Overview Rating:
Our Tour: Good
Fantastic holiday, Vietnam at a glance, its in the name. Packed tours every day with meals in between the tours. Lots of walking and sightseeing. amazing local tour guide, who went out his way to explain everything.

Thailand & Laos Adventure

Monday 27 Jan 2025
Overview Rating:
Our Tour: Excellent
We had a small group and loads of activities organised for us, a perfect basis for this superb holiday experience. The pace of the tour was just right, the weather brilliant and the food mostly superb. Our Thai guide Mr Chai had poor English when it came to understanding what we said, but that didn't detract too much. Our Laotian guide Bee was professional and lovely in all respects.
My only real complaint was our first dinner in Thailand when we had just arrived in Bangkok, which was chicken and mash - how this happened, we do not know!
This was my first experience of Wendy Wu Tours and will undoubtedly not be my last. The attention to detail was greatly appreciated.

Rovos Rail

Monday 23 Dec 2024
Overview Rating:
Our Tour: Excellent
We spent 3 nights in Siem Reap we were greeted at the airport by our guided for the next three days and drivers. We had tours around the Ankor Wat.Ban and several others in the area. We went to the Night Circus along with a lovely meal. Our guide and driver were very good. We were then picked up along with approx 12 other guests and taken to board the boat on The Mekong it was a long drive with a lunch stop and toilet breaks on the way.
We were warmly greeted on the boat and had a Cambodia guide with us from collecting at the airport until we arrived in Vietnam where were picked up by another guide.
The service by the staff on the boat was excellent. The food was good. Each day we had tours which were good as we had our guided with us along with transport.
It was my wife's birthday whilst away and the presented a cake and sung to her. The bed was also made up with a birthday wish.
On Arriving at our final port in Vietnam we were transported to Saigon along with our guided on arrival at Saigon we then collected our local guide and driver who arranged all of our included tours. We stayed here in the Central Palace Hotel. Which was the worst Hotel we stayed in. We were on the 11th floor but it was very noisy room due to traffic and the windows not closing properly. We reported this to receipt they were unhelpful. We were also notified when we arrived in our room that the pool was closed as was the bar and would not be available for the whole time we were there. But no real apology from the hotel. I would not recommend this hotel.

Magnificent China

Tuesday 26 Nov 2024
Overview Rating:
Our Tour: Excellent
This really was a 'Magnificent' holiday. So much was packed into it and nothing was too much trouble for our tour guide, Betty, to make it as enjoyable as possible. We saw and and did such a great variety of things - well done to Wendy Wu Tours for putting together this great itinerary. It has been a really memorable holiday.

Journey through Jordan

Thursday 21 Nov 2024
Overview Rating:
Our Tour: Excellent
Wendy Wu tours are just brilliant from the start to the end . We saw so much in Jordan and learnt so much about the history, culture and traditions of this beautiful country . We had a very small group of 10 which was great. We felt safe the whole time so please don’t cancel or not book because of the present situation as this country is very safe.
Highlights were Petra and staying overnight in Wadi Rum desert.

Experience Japan

Wednesday 20 Nov 2024
Overview Rating:
Our Tour: Excellent
First class from start to finish.
Attention to detail superb from pickup to the return home.
Our tour guide was exceptional, from history lessons ,to her attention to detail, nothing escaped her! She really was great, had a great sense of humour, even though at times it must have felt like she was herding cats!!,,
Would not hesitate to use Wendy Wu tours in future.