The Award-Winning Tour Specialist
Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

Celebrating 25 Years of tour excellence
Close

Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Ancient Empires of China & Japan

Tuesday 14 Oct 2025
Overview Rating:
Our Tour: Excellent
Our National ****** China, Andy Shao was fantastic from 1st day I arrived along with others joining the tour. Our Hotel rooms were great, took me awhile to figure out lifts with card to room along with others first night. Others on my tour a great bunch and helpful.
Andy would relay us all at Dinner time for breakfast times and and what time to be on bus. The local guide were great too and helpful. The Coach drivers and bus all good. Andy always counted us re moving on to a new place,and to keep our whispers on when explaining history & how to say local names and places, very informative. Took awhile to adjust to some dishes personally, not others, but great food choices all along for breakfast lunch and dinners. Also Andy always counted us when back on bus which was great as travelling on my own was abit daunting, but all worked out with helpful fellow passengers.
We certainly packed heaps in a days touring and was amazing with the electric cars and bikes everywhere and not crashing into each other. Safe to walk around with all those looking on cameras and police around. Glad to be on a tour though.
Please make sure Andy gets my review, would recommend him and the local guides, but him especially to anyone else who would like to do this tour.
One more review for Japan with Nao.
I and maybe others felt we were rushing to all destinations etc.but nt enough time to see everything in one place, then to much time at other places. Disappointed with some lunch places and food. Also he wasn't as efficient with keeping close with whispers and being visible with flag. I got lost at one place and kept looking out for him,finally found him and 10mins late back on bus.
A nice man, abit over Buddhist temples tho.
Scenery lovely and enjoyable otherwise 😀 also all the way thru trip no rain, only after we left provinces, very lucky.

Our Response

Thank you so much for taking the time to share such comprehensive feedback about your Ancient Empires of China & Japan tour! We're thrilled to hear you had such a positive experience overall.

Andy will be absolutely delighted to read your wonderful comments – we'll make sure he receives your review! It's clear he made a real impact on your journey with his attentiveness, organisation, and informative commentary. Keeping track of everyone, ensuring the group stayed together, and sharing the history and local culture are so important, and we're so pleased he excelled in looking after you, especially as a solo traveller. Our National Escorts are the heart of our tours, and Andy is certainly a shining example of what makes Wendy Wu Tours special.

We're glad you enjoyed the local guides, accommodations, and the incredible variety of food throughout China. It sounds like you packed in some amazing experiences, and how lucky you were with the weather!
Thank you also for your honest feedback about the Japan portion with Nao. We understand the pacing didn't feel quite right in some places, and we appreciate your comments about the lunch venues and visibility with the group. This kind of detailed feedback is invaluable, and we'll be passing it on to our operations team to help us continue improving the experience for future travellers.

Thank you for choosing Wendy Wu Tours for this epic journey across two incredible countries. We hope you have many wonderful memories to treasure!

Warm regards,
Caroline - Wendy Wu Tours

Ancient Empires of China & Japan

Friday 28 Mar 2025
Overview Rating:
It was amazing and I want to do it all over again! China is like nowhere else on earth. You have to visit here to believe in its rich history and culture. A real special experience. Well done Addison. You made the whole tour incredible for me and one I will remember for many years to come. Thank you

Ancient Empires of China & Japan

Monday 17 Mar 2025
Overview Rating:
We found Wendy Wu Tours to be everything we expected and more. Our tour guide Addison added another dimension with his fantastic organisation and attention to every meticulous personal detail. We can’t thank Addison enough for making our time in China so special. 

Ancient Empires of China & Japan

Sunday 16 Mar 2025
Overview Rating:
Our guide Addison was amazing and really made the tour in China.  His attention to detail, organisation and knowledge were amazing.  We’ll be back to China and it’s down to him mainly as well as the Chinese people.

Ancient Empires of China & Japan

Saturday 01 Mar 2025
Overview Rating:
Our Service: Excellent
We have only just booked trip for 2026 so our experience is limited to them sending an email

Ancient Empires of China & Japan

Wednesday 05 Feb 2025
Overview Rating:
Our Service: Excellent
Beau was Very friendly and helpful. Excellent customer care and we booked our tour with her.

Ancient Empires of China & Japan

Friday 18 Oct 2024
Overview Rating:
Our Service: Excellent
Friendly, prompt replies, all queries answered quickly and efficiently.

Ancient Empires of China & Japan

Wednesday 09 Oct 2024
Overview Rating:
Our Tour: Good
Very well organised, the guides were great. The accommodation in China was a far higher standard than expected, and the foot massage in Yangshuo was fantastic! Our only criticisms would be in Japan the split of time between shrines/temples and gardens could have been different to allow more time in the beautiful gardens and a little less in the temples which all became a bit samey towards the end. The other issue for us was the excessive amount of time devoted to shopping in both countries. We felt this could be severely cut back to allow more time to enjoy the natural wonders of each country. The one other bug bear was the cost of all the additional trips in China which were far more than we had been led to believe and meant having to get more cash out on two occasions. That said they were largely worth doing.

Ancient Empires of China & Japan

Tuesday 08 Oct 2024
Overview Rating:
Our Tour: Excellent

Ancient Empires of China & Japan

Saturday 05 Oct 2024
Overview Rating:
Our Tour: Excellent
Fantastic tour. The pace of tour is fine if you are fit but not ideal for unfit people or those with mobility problems. These groups struggled on our tour. China was an amazing country with friendly people, scenery was beautiful.
Japan was great too again beautiful country with lovely people

Ancient Empires of China & Japan

Thursday 03 Oct 2024
Overview Rating:
Our Tour: Excellent
Great itinerary that was very well delivered!

Ancient Empires of China & Japan

Saturday 15 Jun 2024
Overview Rating:
Our Service: Excellent
Friendly staff who was very efficient and knowledgeable talked me through the tour we were interested in and was very understandable of any questions I had
A very big thank you to Andy

Ancient Empires of China & Japan

Sunday 14 Apr 2024
Overview Rating:
Our Tour: average
The China part of the tour was very good and we saw different aspects of the country. Our China tour guide 'Ivy' was excellent as were all the local guides. However, we did not have enough time to explore the Hutong area and the Summer Palace was rushed.
The restaurants were generally very good apart from the Irish Pub in Guilin, which was very poor food and dirty squat toilets.

Our tour guide in Japan was not very good. She was flustered and disorganised and her English was not great. She didn't go out of her way to help anyone - just the bare minimum for the itinerary. No evening excursions or extras and no knowledgeable local guides like in China. Lunch seemed to get in the way of the itinery and the occasional packed lunch on the coach or buying our own street food should be considered. The evening meals, however, were generally very good.
The itinerary meant that our impression of Japan was just of temples and shines and little else - and lots of travelling!
On our Tokyo extension on our own, we saw The Imperial Palace and East Gardens, Shibuya Crossing, Megura River Cherry Blossom and Ueno Park Cherry Blossom. We feel that these should have been included in the tour.
In conclusion, the itinery for China was very good but Japan left us believing we hadn't experienced the different areas of the country leaving us slightly disappointed and thinking it could have been better.

Ancient Empires of China & Japan

Friday 12 Apr 2024
Overview Rating:
Our Service: Excellent
Very helpful, and quick, in responding to our enquiries.

Ancient Empires of China & Japan

Friday 03 Nov 2023
Overview Rating:
Our Tour: Excellent
He care given by the representatives in each Ithaca were wonderful and Penny who travelled with us for our journey through China was exceptional.

Sam in Japan was most thorough and caring.

However, we did have a few niggles!

In China we were were not told in advance about the optional extra trips, which were not really optional as there was no alternative really. Having taken enough cash for our spending we had to find a bank or ATM to get more cash. We were not alone with this problem. Everything in Japan was included.

We cannot understand why the China rep in Guilin didn’t know about the World Cycle race that caused delays for our coach getting back to Guilin. She decided to try and walk us to another venue until the coach could leave our hotel, on a hot day with no footpath and lots of traffic. Most of our group were in their 70’s and 80’s…and it was very hard. After refreshments, transport was found and took us back down the hill we had walked up, back to the coach, which could now drive into the town!