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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Why Feefo?

Unlike almost every other review site, Feefo only collects reviews from customers who have completed a purchase meaning the reviewer can be linked to a real booking or customer record and you have far less chance of fake reviews

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Tour Name
Rating
Customer Review

China: The Big One

Wednesday 07 Oct 2026
Overview Rating:
Our Service: Excellent
Anna was excellent on the phone. Answered all our queries. Felt confident in booking our holiday.

China: The Big One

Tuesday 06 Oct 2026
Overview Rating:
Our Tour: Good
Good value for money, from the hotels we stayed at to the places we visited. Very comprehensive tour that provides a good taste of the many contrasting areas of China. The only reason I give 4 stars instead of 5 is because I think this holiday should be graded at fitness level 3, not 2.

China: The Big One

Monday 05 Oct 2026
Overview Rating:
Our Tour: Excellent
Our 28 day trip to China with Wendy Wu was outstanding in always. The content of the itinerary was very well put together, although full on everyday we did have plenty of time to relax and enjoyed very scenic train journeys. The organisation pre and during was excellent in addition our national guide who was with us throughout is an exceptional person who looked after us in every way, Maya is a huge asset to the Wendy Wu team and was a major factor in the success of our trip.
The tour itself covered many many national attractions, parks and monuments with cultural add ons, in addition we attended several evening shows which were spectacular, colourful and thrilling. The hotels and food included were all very good, well placed hotels, very clean, big bedrooms with perfect bathrooms, excellent quality linen and towels. The “Chinese Banquets” we received most days offered a huge verity of tasty dishes and good selection of vegetables, gluten free options were available although Shanghai was difficult.
China felt very safe and our travelling throughout saw no problems, our coach drivers were friendly and excellent, driving safely in a very busy country.
We would certainly recommend Wend Wu and hope to travel with them again soon.
.

China: The Big One

Thursday 10 Sep 2026
Overview Rating:
Our Service: Good
No sales pitch just listened to what we wanted and then set about sorting it out. Excellent help searching through flight options to match our specific request's and helping us make the final choice. Everything was well explained. Efficient and friendly service.

Our Response

That's lovely to read and I'll let Jade know you were happy with her service. She'll be delighted!

Please let us know if you have any questions in the run up to your tour, we're always happy to assist.

Thank you

Jimmy, Wendy Wu Tours

China: The Big One

Wednesday 27 May 2026
Overview Rating:
Our Tour: Excellent
Well thought out itinerary and an excellent national guide Ivy.
There was flexibility built in to possible circumstance changes but was only required on May 1st holiday events.
Ivy’s considerable experience and knowledge meant we were able to reduce the effects of all crowded sites and still have a full enough visit throne tour. All our included lunches were given her close oversight and her involvement in dishes chosen to serve made for a wonderful range of food.
Thank you

China: The Big One

Friday 15 May 2026
Overview Rating:
Our Service: Excellent
It was fast, clearly explained and friendly. Their expertise on holidays to China was obvious.

China: The Big One

Saturday 09 May 2026
Overview Rating:
Our Tour: Excellent
Whilst carrying out my 'due diligence' regarding Wendy Wu a guides name kept cropping up. David. And who did I have the privilege of as the National guide to our group? David. I knew all would be well. His attention to detail was remarkable, he took care of every member of the group as if we were members of his family. Admission to attractions, queueing, train seats, flight boarding procedures and security checks were all negotiated smoothly. We even got a trip on public transport, which I thoroughly enjoyed. His experience helped us avoid many issues and avoid many hold ups. I was always amazed at his ability to 'herd cats'. He worked well with the local guides who all shone as individuals with knowledge of their area. Shirley is fondly remembered, as is the guide on the Goddess stream.
He worked so hard. Being available to deal with any issues on arrival in a hotel, and his advice regarding travel avoided many potential issues. He packed the trip with such variety that I am sure everyone took home many precious memories.
He managed to create a great atmosphere in our motley group of less than 20. A feat in itself. Especially on those early rises, which avoided traffic and got us to places a little before it got too busy. Even though it was a four day holiday period in one area.
My special thanks go to him for helping me meet up with my relatives. He smoothed the way and aided our communication. The finale of Shanghai proved very exciting and my transfer back home went very smoothly. He is a 'more than I am' man and I wish him and his family all the very best for the future.
From a grateful tourist. Who is looking forward to return as a traveller, thanks to his guidance and care. It was more than a five star experiece.
P.S. The snacks that you got us on the bus will always be remembered. A feast.

Kindest regards,
A grateful tourist.

Our Response

Many thanks for your lovely review and we are thrilled to hear that you had a wonderful holiday with us. It’s fantastic to know that David made your tour so enjoyable.

We greatly appreciate your recognition of his efforts and I will make sure to pass on your commendation to him, I am sure he will be delighted to hear of your review.

Thank you once again for taking the time to share your positive experience. We hope to have the pleasure of welcoming you on another tour in the future, and who knows, perhaps with as David as your guide once more!

Kind regards

China: The Big One

Saturday 09 May 2026
Overview Rating:
Our Tour: Good
This was an excellent trip. We were lucky in having an amazing tour guide David. He couldn’t do enough for us even buying spare SD cards and power packs on line for us when ours went wrong. The places visited were beautiful and interesting. All the hotels were good with comfortable beds except for the Yangtze cruise which had uncomfortable beds. I was though disappointed that nearly all optional trips required a minimum on half the group, which meant they rarely happened, as not enough people wanted to do them. This meant that we missed out on seeing things, some of which were the reason we chose the trip. I did not feel that this had been explained fully before the trip and it may have affected our decision to book.

Our Response

Thank you for taking the time to share such detailed feedback about your trip.

I’m delighted to hear that overall it was an excellent experience, and that David made such a positive difference. I will personally ensure David’s incredible efforts (including buying spare SD cards and power packs online for you) are recognised. He truly went above and beyond, and we’re very proud to have him on our team.

I’m also glad you enjoyed the beautiful and interesting places visited, and that most of the hotels met your expectations. However, I’m sorry that the beds on the Yangtze cruise were uncomfortable, please be assured I’ve noted this for our internal review.

More importantly, I completely understand your frustration regarding the optional trips. It’s disappointing when excursions you were looking forward to ,some of which influenced your decision to book, don’t go ahead due to minimum group numbers.Please know that this feedback is valuable, and we will review how we communicate optional tour viability to future guests.


Thank you again for your review. It helps us improve, and we hope to welcome you on another Wendy Wu adventure in the future.

Kind regards,
Jimmy
Wendy Wu Tours

China: The Big One

Thursday 07 May 2026
Overview Rating:
Our Tour: Excellent
FANTASTIC holiday with Wendy Wu. Our 4 week holiday in China was brilliantly organised, and we experienced China old and new, city and countryside, and I would totally recommend this trip. China, The Big One, delivered on every level. Our dedicated tour guide, Hoffman was exceptional, and all the local guides we encountered on route were knowledgeable and so helpful. All in all a fabulous experience.

Our Response

Thank you for sharing such fantastic feedback,I’m absolutely delighted that your 4-week holiday on China: The Big One was so brilliant from start to finish.

It’s wonderful to hear that the tour delivered on every level, giving you a true taste of both old and new China, from cities to countryside. That’s exactly what we aim for with our longer, in-depth itineraries.

I’m especially pleased that Hoffman, your dedicated tour guide, was exceptional, and that all the local guides along the way were knowledgeable and helpful. I’ll be sure to pass on your very kind words to Hoffman and the team, they’ll be so happy to know they made your experience so fabulous.

Thank you for your wholehearted recommendation. We would love to welcome you on another Wendy Wu adventure in the future.

Kind regards,
Jimmy, Wendy Wu Tours

China: The Big One

Tuesday 10 Feb 2026
Overview Rating:
Our Service: Excellent
Ms Beau Mehigan (Personal Travel Consultant) was organised, professional, helpful and decisive. We had already done significant research on Wendy Wu and had decided on our preferred tour. However, she provided the extra advice and information necessary, organised the flight details and timing, and answered any questions we had. Ms Mehigan is a credit to Wendy Wu and a match for the professionalism that we had hoped for.
Looking forward to everything including the photography.
Thank you.

Our Response

Thank you so much for your wonderful feedback.
We’re delighted to hear that Beau provided such organised, professional, and helpful support throughout your booking. It’s great to know her advice, flight arrangements, and clear answers added confidence to the research you had already done. She will be thrilled to hear your kind words, and we couldn’t agree more — she’s a real credit to Wendy Wu Tours.
We hope you have an incredible trip and enjoy every moment, including the photography

If there’s anything more you need before you travel, we’re always here to help.

China: The Big One

Wednesday 28 Jan 2026
Overview Rating:
Our Service: Excellent
Efficient, personal and informative

China: The Big One

Tuesday 25 Nov 2025
Overview Rating:
Our Service: Excellent
Excellent service thank you. The lady called Hope was very knowledgable and helpful and kept us up to date the whole way. We booked our own flights as we were traveling to other countries and it wasn’t a problem. Ten out of ten thank you. The whole experience was above our expectations.

Our Response

Hi Fiona, what a lovely review to read! Hope will be over the moon when she sees this. She's brilliant at what she does, and it's wonderful to know that she looked after you so well. We're delighted that everything came together so smoothly for you - wishing you a wonderful trip when it comes. Thank you again for your kind words!

China: The Big One

Wednesday 12 Nov 2025
Overview Rating:
Our Tour: Excellent
Excellent, comprehensive tour of China. Very well organised throughout, both in the UK and China. Great value for money. Fantastic country guide and good local guides.

China: The Big One

Monday 01 Sep 2025
Overview Rating:
Really had a wonderful tour with great guide & fellow travellers. Small group of 10 worked really well. Overall our expectations were very much exceeded including service levels by Wendy Wu. Will look to use again and happy to recommend to others. 

China: The Big One

Thursday 31 Jul 2025
Overview Rating:
Our Service: Excellent
Friendly and efficient, easy to book

Our Response

That's lovely to hear! Thanks so much for your review, kind regards, Jimmy, Wendy Wu Tours.