Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

China: Winter Wonderland

Thursday 15 Jan 2026

Overview Rating:

Our Tour: Excellent

The whole holiday was superb. A special mention to our main guide, George, who was very informative and helpful to all our needs.

Our Response

Many thanks for your review, George will be delighted to hear your feedback!

We do hope you will travel with us again.

Kind regards

Jimmy,
Wendy Wu Tours

China: Winter Wonderland

Tuesday 13 Jan 2026

Overview Rating:

Our Tour: Good

harbin is what I really wanted to see and it didn't disappoint
as for the rest it was good as were the guides.

Our Response

Thank you for your feedback.

We are delighted to hear that Harbin lived up to your expectations and that you enjoyed the rest of your trip as well, with guides providing good support throughout. We trust your experience with Wendy Wu Tours was both enjoyable and memorable.

Kind regards,

Jimmy
Wendy Wu Tours

China: Winter Wonderland

Sunday 11 Jan 2026

Overview Rating:

Our Tour: Excellent

Amazing experience its very cold was advised to layer up with clothes. I had four layers on at the time but bought some wind/weatherproof trousers to add to the layers I already had on as I was still feeling cold. The park is really good plenty of sculptures to see. They look so beautiful lit up at night. Theres various activities to do but when I went was told we needed a Chinese esim QR card to access some activities. Unfortunately I didn't have a Chinese esim but still didn't stop me having fun. Spent 5 hours there taking pics. Had a go at archery etc plenty of shops inside. Loved the Starbucks at Number 4 all though I suggest you get in there quick alot of there drinks was sold out by time I was there. Bought some lovely souvenirs. The drone show was amazing. In the middle is a huge stage set up for performances for you to watch. A well recommended experience

Our Response

Thank you for sharing your detailed feedback.

We are delighted to hear that you had an amazing experience at the park and enjoyed the sculptures, activities, and drone show, despite the cold and the Chinese eSIM requirement for some activities. It’s great that you were able to make the most of your visit, try archery, shop for souvenirs, and enjoy the Starbucks. Your detailed tips will be very helpful for future visitors.

We do hope you will travel with us again.

Many thanks

Jimmy,
Wendy Wu Tours

China: Winter Wonderland

Tuesday 11 Feb 2025

Overview Rating:

Our Service: Excellent

Polite advisor told me what I needed to know when asked. As a solo flyer first time I've never done a connecting flight so it did stress me alot but the advisor put me at ease. This is my first trip solo outside of UK and first trip with wendy wu tours. I plan on doing more as these tours are ideal for what I need

China: Winter Wonderland

Tuesday 27 Feb 2024

Overview Rating:

Our Service: Excellent

The Wendy Wu bookings team are always so helpful and make sure all your needs are met in terms of accommodation, dietary and flight options. They don't push for quick decisions and I generally get through straight away on the phone. They're a pleasure to deal with. In my experience, this consideration and attention to detail carries through in to the holidays which have been excellent.

Wendy Wu Tours Reviews

Reviews

China: Winter Wonderland

Our Response

China: Winter Wonderland

Our Response

China: Winter Wonderland

Our Response

China: Winter Wonderland

China: Winter Wonderland

Reviews