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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

62941

Tuesday 21 Oct 2025
Overview Rating:
Our Tour: Excellent
Our first time on vacation with Wendy Wu, it exceeded expectations and we would not hesitate in travelling with them again or recommending them.
The Legends of the Silk Road, travelling the Northwest of China was a truly exciting and fascinating adventure. Visiting cities that were part of the age old journey brought history to life. The Western part of the Great Wall of China and viewing one of the most significant discoveries namely the Terracotta Warriors including their horses in life size form was magnificent.

Grand Tour of China

Sunday 19 Oct 2025
Overview Rating:
Our Tour: Excellent
This was a long tour of China in a group of 26. It was fabulous. We covered all the major sites in China led by an excellent national guide supported by local guides. Everything worked well with good hotels, efficient transport, delicious food and fascinating visits. I would certainly recommend this tour to anyone considering a trip to China. There were many highlights and no disappointments.

Our Response

Thank you so much for your review. We’re delighted to hear you had a fabulous time exploring China and that everything ran so smoothly throughout your tour. It’s great to know our national and local guides helped make the experience so memorable.

Your recommendation means a great deal to us, and we’re delighted there were so many highlights; and no disappointments! We also love the photograph you posted and we hope to welcome you on another Wendy Wu adventure soon. Jimmy, Wendy Wu Tours.

Enchanting China

Saturday 18 Oct 2025
Overview Rating:
Our Tour: Good
This was an excellent introduction to China which, in many ways, is a country on a different scale to others. We had a good taste of the country through bus, train and plane, The hotels were all of good quality and we certainly did not go hungry. One highlight was the three day cruise on the Yangtze river, another was the river boat in Shanghai to see the city by night. Raymond, our guide, ensured all arrangements ran smoothly and did a good job looking after us. There were a couple of blips along the way. On the Yangtze we were sent us off on a day tour with a non-English speaking guide which was naughty and quite stressful. And the local guide in Shanghai did not take seriously my allergy to shellfish - serving up egg fried rice with prawns, luckily spotted in good time. Overall, the trip was big, hugely educational, good value for money and an excellent taste of China.

Our Response

Hi Stephen, thank you so much for sharing your detailed feedback about the Enchanted China tour. We're delighted to hear it provided such an excellent introduction to this vast and fascinating country.

It sounds like you experienced some truly memorable moments – those Yangtze cruise days and the nighttime lights of Shanghai from the river are something special! Raymond will be pleased to know his efforts to keep everything running smoothly made such a positive impression. We're also glad the accommodation and dining experiences were generally enjoyable throughout your journey.

We're very sorry to hear about the language barrier with the guide on your Yangtze day excursion – that's certainly not acceptable, and we can only imagine how frustrating that must have been. More importantly, we sincerely apologise that your shellfish allergy wasn't communicated adequately in Shanghai. Food allergies are a serious matter and should always be treated as such. We'll be sharing this with our operations team to prevent similar situations in future.

We're really pleased that overall you found the trip engaging and worthwhile. Thank you for choosing Wendy Wu Tours, and we hope China left you with plenty of wonderful memories!

Warm regards,
Caroline - Wendy Wu Tours

Wonders of China

Thursday 16 Oct 2025
Overview Rating:
Our Tour: Excellent

Our Response

Thanks for your 5 star review! Kind regards, Jimmy, Wendy Wu Tours.

Classic China

Thursday 16 Oct 2025
Overview Rating:
Our Tour: Excellent
We had a magical time in China made even better by our excellent guide Cynthia Miao. An unexpected part of the tour was the variety of food the guides chose which turned the tour into a gastronomical delight. Thank you Cynthia and local guides for ensuring a wonderful experience.

Our Response

Hi Marian, thank you so much for your wonderful 5-star review! We're thrilled to hear you had such a magical time on the Classic China tour.

Cynthia will be absolutely delighted to read your kind words – she's a fantastic guide, and it's wonderful to hear how she and the local guides made your experience so special. We love that the food became such a highlight of your journey! China's culinary diversity is truly incredible, and when our guides share their favourite local dishes and restaurants, it adds such a memorable dimension to the tour.

Thank you for choosing Wendy Wu Tours to explore China. We're so pleased that Cynthia and the team helped create a wonderful gastronomical adventure alongside all the amazing sights!
Warm regards,

Caroline - Wendy Wu Tours

Silk Road Explorer

Wednesday 15 Oct 2025
Overview Rating:
Our Tour: Good
5 star tour leader, Luis- Always looking out for group members. Very well organized.
5 star local tour guide, Jackie. Friendly, excellent communication. Sad to see him finish.
4 star other local guides - too much talking and information which will not be remembered, and English not always up to 5 star level.
5 star and wonderful food.- No need to do Pizza Hut lunch or Radisson Hotel steak and chips. Neither up to expected standard. We loved Chinese food.
Cut out the 3 days across Desert. Fly Turpan to Kashgar. What we saw in these 3 days was not interesting enough to warrant the long bus rides.
Three lots of Budhist caves on the tour was overkill. especially the one in Kuqa.
Excellent consideration of toilet stops on long bus rides with good facilities.
Needs a day, mid tour, with no activity in a city where the hotel is close to main shops. End of day after dinner and a long day was insufficient opportunity to fulfill any shopping desires, especially non tourist souvenir shopping. Came home having not been able to buy anything on my shopping list.
Hotels were all excellent and where small fridge (for medication storage) was not in the room, Luis made suitable arrangements.
Almost all the group had been to China before. Guides need to consider this when talking non stop. WWT needs to consider this choosing sightseeing in Beijing and Shanghai. Pre tour questionnaire would enable WWT to plan different sights new to many of the group. Nearly all the group had already been to Beijing.
Beijing on Golden week, weekend was a disaster. Both days were total repeats for me and others and not enjoyed. The crowds were a nightmare. Millions locals sightseeing and enjoying the holiday weekend.
ESim - Recommendations for ESim not to include Airalo. No connection for 2 of us while in Gusan province. Big disappointment. Do not recommend this ESim.
I loved that everything was taken care of and led by a really superb, very intelligent and caring Tour Leader, Luis. Would book with Wendy Wu Tours again.
Thank you. Edreen

Our Response

Hi Edreen, thank you so much for taking the time to share such thoughtful and comprehensive feedback about your Silk Road adventure. We really appreciate the level of detail; it's invaluable in helping us continue to improve our tours.
We're absolutely thrilled to hear that Luis made such a positive impact on your journey! He'll be delighted to know how much you appreciated his organisation, intelligence, and care for the group. Jackie will also be pleased to hear your kind words – it's wonderful when our local guides connect so well with travellers. Luis will also be glad to know his arrangements for medication storage were helpful.

Your feedback about the itinerary is really valuable. We understand that the three days crossing the desert felt lengthy for what you experienced, and that multiple Buddhist cave sites felt repetitive. We also hear you about the lunch venues – when travellers are enjoying authentic Chinese cuisine throughout the tour, Western options can feel like a missed opportunity! Your point about needing a proper shopping day mid-tour rather than just in the evening is excellent, and we'll pass this on to our product team. We also appreciate your insights about catering to experienced China travellers. The idea of a pre-tour questionnaire to gauge previous experience and adjust sightseeing accordingly is really interesting, especially for tours where many guests have visited Beijing before. Unfortunately, Golden Week crowds are beyond our control, but we understand how challenging that experience can be. Thank you also for the feedback about the eSIM provider – we'll certainly review our recommendations. It's wonderful to hear you loved having everything taken care of by Luis and that the hotels and toilet facilities throughout met your needs. Thank you for choosing Wendy Wu Tours, and we'd love to welcome you on another adventure in the future!
Warm regards,
Caroline - Wendy Wu Tours

Magnificent China

Wednesday 15 Oct 2025
Overview Rating:
Our Tour: Excellent
Our national tour guide was Mark Wong, he was excellent, friendly, knowledgeable, always available to help with any issues. He made the trip the wonderful experience it was. He was the total professional.
Also Cherry one of the local guides (in the one of the photos below) was very good as well, her jokes made us all laugh.
So many highlights, like the Wall, the scenery around the Three Gouges, & the panda bears to mention a few. Great trip.

Our Response

Thank you so much for your fantastic 5-star review and for sharing your lovely photos! We're absolutely delighted to hear you had such a wonderful experience on your Magnificent China tour.

Mark will be thrilled to read your kind words – he's a true professional and a valued National Escort, so it's terrific to hear how his expertise, friendliness, and dedication made such a positive impact on your journey. Cherry will also be delighted to know her humour and knowledge added to your experience – our local guides bring such personality and passion to every tour!

It sounds like you experienced some truly unforgettable highlights – walking the Great Wall, cruising through the stunning Three Gorges scenery, and meeting those adorable pandas are moments that stay with you forever. We're so pleased we could help you create these incredible memories.

Thank you for choosing Wendy Wu Tours, and we hope you'll have many stories and photos to share from your Magnificent China adventure!

Warm regards,
Caroline - Wendy Wu Tours

Magnificent China

Wednesday 15 Oct 2025
Overview Rating:
Our Tour: Excellent
Absolutely fantastic, cram packed tour with so may contrasting places and experiences. Walking along the Great Walk and strolling round mountain tops where we stood above the clouds and looked down at the brown Yangtze where it met with its green tributaries. The deep crevices of the rift valley with its shafts of daylight poking through. We went under overhanging boulders and deep dark gorges. Such contrasting features.

We experienced the hustle and bustle of huge cities like Beijing and Shanghai and smaller towns like Guilin with a slower pace. We met Mr. Wong the fisherman, with his cormorants and asked him about his life, a way of life that's dying out as youngsters don't want to fish. They'd rather have city jobs.

I loved the .people's parks and the tea rooms with beautiful traditional music playing in one area and live singers backed by musicians in another part. Whilst visiting a rural settings just outside Guilin with its serene, tranquil, stunning scenery, we stumbled on a village wedding and were greeted with sweeties and peanuts as soon as we were spotted.

I will never forget the magnificent sight of the Terra-cotta army in their original burial sites and close encounters with a few of the warriors preserved in glass cases for closer inspection. And of course watching those lazy laid back pandas strolling around their grounds and leisurely climbing trees.

We went to four shows all very diverse and highly entertaining from the unique singing of the Beijing Opera, to the spectacular water show on the lake and then the jaw dropping acrobats and bikers in Shanghai.

Out on the streets and particularly in historic places, were lots of young ladies wearing stunning , traditional very evocative of a traditional Chinese culture. They were very beautiful.

There was so much more to see but I've already written more than I probably should.

Our tour guide, Alice was very professional with all the qualities necessary to keep us well fed, entertained, safe and well informed. She, along with Wendy Wu made this a trip of a life time. I loved every cram packed minute and crave those delicious banquet meals.

Our Response

Thanks so much for sending us such a detailed and informative review! Alice will be delighted to read this, she is known to be one of the best guides in China and we are delighted to have her as part of the Wendy Wu Tours team. Thanks again for the review, it is very much appreciated. Kind regards, Jimmy, Wendy Wu Tours.

Ancient China

Wednesday 15 Oct 2025
Overview Rating:
Our Tour: Excellent
This is a superb tour for anyone looking to learn about the history and culture of China. There are numerous highlights but the Great Wall and the Hanging Temple were particular standout moments. It is a packed itinerary and perhaps one or two half days to self-explore a city/town or enjoy the hotel facilities would have enhanced the tour. All the hotels were of a very good standard apart from the one in Luoyang where the facilities and breakfast were poor. On the whole the food was enjoyable with a few exceptional meals and only one or two below average. More often than not there was too much food at each sitting and it seemed a great shame that it was going to waste. The tour organisation was excellent throughout the journey though perhaps we were fortunate there were only 19 in the group as I think any more may have led to more delays and chaos. All the regional tour guides were knowledgeable and helpful giving an insight into modern day China. In addition our national guide George was exceptional looking after our group as though we were his own family. Overall I would highly recommend this tour.

Our Response

Thank you so much for your thoughtful and detailed review. We’re delighted to hear you had such an enriching experience exploring China and enjoyed the many highlights, especially the Great Wall and the Hanging Temple. Your feedback about pacing, hotel standards in Luoyang, and food portions is greatly appreciated and will be shared with our local partners for future improvements. We’re thrilled to hear how highly you valued George and the local guides, they’ll be so pleased to know their efforts made your journey special. Thank you again for recommending the tour! Kind regards, Jimmy, Wendy Wu Tours

Grand Tour of China

Tuesday 14 Oct 2025
Overview Rating:
Our Tour: Excellent
This was an excellent tour of China. We saw so much and would love to go back one day. Our tour guide Brittany could not have been better she was a credit to Wendy Wu and China.

Our Response

Thanks for your review, Brittany, is indeed one of our top tour guides and we are delighted that she's part of our team. We do hope we will be of service to you again. Kind regards, Jimmy, Wendy Wu Tours.

Ancient Empires of China & Japan

Tuesday 14 Oct 2025
Overview Rating:
Our Tour: Excellent
Our National ****** China, Andy Shao was fantastic from 1st day I arrived along with others joining the tour. Our Hotel rooms were great, took me awhile to figure out lifts with card to room along with others first night. Others on my tour a great bunch and helpful.
Andy would relay us all at Dinner time for breakfast times and and what time to be on bus. The local guide were great too and helpful. The Coach drivers and bus all good. Andy always counted us re moving on to a new place,and to keep our whispers on when explaining history & how to say local names and places, very informative. Took awhile to adjust to some dishes personally, not others, but great food choices all along for breakfast lunch and dinners. Also Andy always counted us when back on bus which was great as travelling on my own was abit daunting, but all worked out with helpful fellow passengers.
We certainly packed heaps in a days touring and was amazing with the electric cars and bikes everywhere and not crashing into each other. Safe to walk around with all those looking on cameras and police around. Glad to be on a tour though.
Please make sure Andy gets my review, would recommend him and the local guides, but him especially to anyone else who would like to do this tour.
One more review for Japan with Nao.
I and maybe others felt we were rushing to all destinations etc.but nt enough time to see everything in one place, then to much time at other places. Disappointed with some lunch places and food. Also he wasn't as efficient with keeping close with whispers and being visible with flag. I got lost at one place and kept looking out for him,finally found him and 10mins late back on bus.
A nice man, abit over Buddhist temples tho.
Scenery lovely and enjoyable otherwise 😀 also all the way thru trip no rain, only after we left provinces, very lucky.

Our Response

Thank you so much for taking the time to share such comprehensive feedback about your Ancient Empires of China & Japan tour! We're thrilled to hear you had such a positive experience overall.

Andy will be absolutely delighted to read your wonderful comments – we'll make sure he receives your review! It's clear he made a real impact on your journey with his attentiveness, organisation, and informative commentary. Keeping track of everyone, ensuring the group stayed together, and sharing the history and local culture are so important, and we're so pleased he excelled in looking after you, especially as a solo traveller. Our National Escorts are the heart of our tours, and Andy is certainly a shining example of what makes Wendy Wu Tours special.

We're glad you enjoyed the local guides, accommodations, and the incredible variety of food throughout China. It sounds like you packed in some amazing experiences, and how lucky you were with the weather!
Thank you also for your honest feedback about the Japan portion with Nao. We understand the pacing didn't feel quite right in some places, and we appreciate your comments about the lunch venues and visibility with the group. This kind of detailed feedback is invaluable, and we'll be passing it on to our operations team to help us continue improving the experience for future travellers.

Thank you for choosing Wendy Wu Tours for this epic journey across two incredible countries. We hope you have many wonderful memories to treasure!

Warm regards,
Caroline - Wendy Wu Tours

China & Tibet Discovery

Tuesday 14 Oct 2025
Overview Rating:
Our Tour: Excellent
Tour was excellent.
Made SPECIAL by our tour guide Aimee.
A warm, kind and bubbly personality.
Most definitely an asset to the organisation.
A relatively small group, 17 people.
All well traveled.
Highlights, too many to mentioned.
Tibet stood out for me.
I have to state clearly that all the days were absolutely noteworthy.
Will recommend Wendy Wu Tours to anybody interested.
I am interested in a combined Sth Korea tour or cruise.
Also, I am interested in Sri Lanka and Maldives combined tour or cruise.
Not sure whether your company Wendy Wu does Sth America.
My rating would be higher than 80%.

With kind regards,
Anton Wassenaar O212149453

Our Response

Hi Anton, thank you so much for your wonderful review and for sharing such detailed feedback about your experience! We're absolutely thrilled to hear that the tour exceeded your expectations and that Tibet was such a standout highlight for you.

Aimee will be delighted to know how much her warm personality and expertise enhanced your journey. She's truly a special part of our team, and it's fantastic that she made your experience so memorable. We're also glad you had such a great group to travel with; it really can make the experience extra special!

We're so pleased you'd recommend Wendy Wu Tours, and we're excited to hear you're interested in future adventures! We do indeed offer tours to South Korea, Sri Lanka, and South America - someone from our team will follow up with you shortly to discuss your next adventure and help you find the perfect tour.

Thank you again for choosing Wendy Wu Tours – we look forward to helping you explore more of the world!

Warm regards,
Caroline - Wendy Wu Tours

Wonders of China

Friday 10 Oct 2025
Overview Rating:
Our Tour: Excellent
Our guide Jay on the Wonders of China tour -19th September to 5th October 2025- was fantastic,.He could not have been more attentive and any questions or issues were addressed without question. From the start of the trip to the end was seamless. I would fully recommend this trip to anyone and if they were lucky enough to have Jay as a Tour guide then that would be a bonus !!!
Alli Allfrey

Our Response

Jay will be delighted to hear this, he is one of our most popular guides and I will make sure that he is sent a copy of your lovely feedback. Thanks for the review, it is very much appreciated. Do let us know if we can be of any further help. Jimmy, Wendy Wu Tours.

Wonders of China

Thursday 09 Oct 2025
Overview Rating:
Our Tour: Excellent
An excellent trip to China, well organised, excellent itinerary and top class guides.
Accommodation was well.selected, food was great, and the balance of trips was spot on.

Our Response

Many thanks for your review, and for posting the photographs, they look amazing! We're absolutely thrilled that you had an excellent trip to China and we do hope you'll consider us again in your future travel plans. Kind regards, Jimmy, Wendy Wu Tours.

Ancient China

Wednesday 08 Oct 2025
Overview Rating:
Our Tour: Excellent
Amazing, especially if you’re looking to go beyond the usual sites, go deeper into the culture and history. Well organised and focused, with high quality accommodation and food. Definitely recommend!

Our Response

Thanks so much for your review, that's what we love to do here at Wendy Wu Tours, take all of our customers to the most iconic sites, but then also venture further to the places that visitors don't always get to. We're delighted that you are happy to recommend this tour and we do hope you will travel with us again soon.