Hi Stephen, thank you so much for sharing your detailed feedback about the Enchanted China tour. We're delighted to hear it provided such an excellent introduction to this vast and fascinating country.

It sounds like you experienced some truly memorable moments – those Yangtze cruise days and the nighttime lights of Shanghai from the river are something special! Raymond will be pleased to know his efforts to keep everything running smoothly made such a positive impression. We're also glad the accommodation and dining experiences were generally enjoyable throughout your journey.

We're very sorry to hear about the language barrier with the guide on your Yangtze day excursion – that's certainly not acceptable, and we can only imagine how frustrating that must have been. More importantly, we sincerely apologise that your shellfish allergy wasn't communicated adequately in Shanghai. Food allergies are a serious matter and should always be treated as such. We'll be sharing this with our operations team to prevent similar situations in future.

We're really pleased that overall you found the trip engaging and worthwhile. Thank you for choosing Wendy Wu Tours, and we hope China left you with plenty of wonderful memories!

Warm regards,
Caroline - Wendy Wu Tours

Thank you for taking the time to share your feedback. We’re so pleased to hear that you found our phone consultants friendly and knowledgeable; it’s great to know they were able to assist you with your tour and flight options.

We’re sorry to hear, however, that your online information requests weren’t responded to; that’s certainly not the experience we aim to provide, and we’ll be reviewing this with our web team. Your comments about the booking process and visibility of flight options are also very helpful, and we’ll look at how we can make this clearer and easier for future customers.

Thank you again for your thoughtful review, we really appreciate it. Kind regards, Jimmy, Wendy Wu Tours

Thank you, Bradley, for your wonderful review and for sharing such fantastic group photos – it looks like you had an amazing time with your fellow travellers. We’re thrilled to hear that Enchanting China exceeded expectations and that Steven, along with the local guides, made the journey so memorable.

It’s great to know you enjoyed the balance of sightseeing, the optional tours, and the high standard of transportation and hotels. We’re especially pleased that China’s beauty, culture, and warm welcome left such a strong impression and completely changed your preconceptions - this is something we hear very often from guests returning from China!

We’re delighted that you had such a fantastic time, and we hope to welcome you on another adventure very soon.

Kind regards,
Caroline, Wendy Wu Tours

We are glad to hear you found the tour enjoyable.

Our itineraries are designed to allow you to get the most of the beautiful places you visit. This enables you to see so much in a short period of time.

We hope that you have returned home with some fond memories of China that will remain with you for many years to come.

Thank you for your positive review and your recommendations.

When your ready for your next adventure, let us know! We can't wait to help you plan your next tour.