I had a professional and prompt response from Cheryl following my initial email to Wendy Wu. She was able to arrange for me to join a friend on their Gems of China tour in September. When I telephoned to finalise my booking I found her to be very efficient, and as she herself had done the very same tour last year, she was able to give me useful advice based on her own experience. Overall the telephone conversation gave me great confidence that I had booked with a caring and extremely professional tour company staffed by people who know what they are doing and care about doing it well. I very much look forward to my tour and feel confident that it will be as professionally executed as my booking experience has been. Thank you Wendy Wu.

Sales supervisor Natasha was helpful friendly & professional. Answered all our questions. Booked the Gems of China tour over the phone we are happy with our choice. This is the first time we have booked with Wendy Wu and would certainly book with this company again.

Thank you Eddie, for being such an amazing guide. You didn’t just show us the sights — you shared the stories, the culture, and your genuine love for all the places we visited. You kept us safe, on time, and smiling the whole way. We’re leaving with great memories, thanks to you.
Thank you also for your patience, knowledge, and great energy. This trip wouldn’t have been the same without you. We really appreciate everything you did for us.
We’d like to express our sincere thanks to you for your excellent leadership throughout this tour. Your expertise, organization, and attention to detail in made this experience smooth and enjoyable. Thank you for going above and beyond, for not losing anyone, for answering a million questions, and for making history actually interesting! We couldn’t have asked for a better guide.

Excellent service great customer service and good pricing.
documentation is fantastic.

Great service , very organised

Really easy, friendly and professional, nothing was a problem. We had a couple of requests that were accommodated, excellent

Excellent customer service - responsive and knowledgeable.

Face-to-face advice on the holiday we were interested in was helpful and informative, as were answers to queries online.Helpful

Jade provided a good amount of information and was responsive to additional requests for further information.

Follow up from Andrew with a further incentive of a discount, resulted in a booking.

Good tour information regarding a trip to China. Helpful and prompt service.

Booking a holiday that met our needs and fitted with our timetable was far easier than we expected

Excellent knowledge, very helpful polite and courteous.

Easy to talk to the staff either by phone or email.

A very well-planned, organised and well led tour which made the most of the time available. Full of variety and interest; accommodation and food excellent.

But the charms of China as a destination are seriously limited - overdevelopment, man-made accretions defacing its iconic natural landscapes and wonders, and gross overcrowding in all the tourist attractions. Disappointingly, none of the preserved old towns on the Yangtze were included in the itinerary.

Matt was very polite and helpful. He explained everything very clearly. I asked him lots of questions and he was more than happy to answer all my questions. I felt very reassured and well informed.