Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Gems of China

Saturday 23 Aug 2025

Overview Rating:

Our Service: Excellent

Informative presentation from Keith, he obviously enjoys what he does and shared his enthusiasm.
Booked with Natasha, a lovely young lady who clearly knew her way around the flight websites as we wanted different times and layovers which weren’t the usual ones!
Happy with our final holiday choices

Our Response

Thank you so much for your feedback! We’re delighted to hear that Keith’s presentation was both informative and enjoyable, and that his enthusiasm shone through. He'll be very pleased to read that!

We’re also delighted that Natasha was able to help you navigate the flights to find the perfect options for your holiday. It’s great to know that you’re happy with your final choices, we are sure your tour will be everything you’re hoping for and more.

Thank you again for sharing your experience. Kind regards, Jimmy, Wendy Wu Tours

Gems of China

Saturday 09 Aug 2025

Overview Rating:

Our Service: Excellent

First experience with them at one of their Roadshows and thought they seem an excellent company…
Had not heard of them before but the presentation was very informative and made us change our mind on a trip we had already seen to book with a different company but after seeing what a great company and how much they put into their tours and the way they look after you with local tour guides etc it was a no brainer we completely changed our minds and booked our trip to China with them and so pleased we have and Julia and the team were very helpful and friendly so glad we found Wendy Wu

Our Response

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted that you discovered us at one of our Roadshows and that the presentation gave you the confidence to book your China adventure with us. It’s wonderful to hear that Julia and the team made the process so easy and welcoming for you. We can’t wait for you to experience all that China has to offer with our expert local guides by your side. Wishing you a fantastic trip, and we’re so glad you found Wendy Wu Tours! Kind regards, Jimmy, Wendy Wu Tours.

Gems of China

Tuesday 20 May 2025

Overview Rating:

Our Service: Good

South far south good, have only booked, not travelled yet, watch this space.

Gems of China

Friday 25 Apr 2025

Overview Rating:

Our Service: Excellent

very informative

Gems of China

Thursday 20 Mar 2025

Overview Rating:

Our Service: Excellent

Helpful, knowledgeable accurate

Gems of China

Thursday 20 Mar 2025

Overview Rating:

Our Service: Excellent

This will be my first holiday I have taken since my wife passed so I did not want to extend my holiday by having a stopover at the end and fly from Birmingham so your young representative dealt with the matter to my satisfaction so I booked the gem of China tour
You also showed Borneo at your show at the Beau Desert Golf Club which I am thinking about for next years holiday
So we’ll done to your two representatives who attended this event

Gems of China

Friday 28 Feb 2025

Overview Rating:

Our Service: Excellent

Very quick and efficient, also got an extra discount for attending one of their roadshows.

Gems of China

Monday 24 Feb 2025

Overview Rating:

Our Service: Good

Helpful, though offer slightly misleading. Overall good experience so far.

Gems of China

Saturday 01 Feb 2025

Overview Rating:

Our Service: Excellent

The service and advice given at the travel show was excellent. Heathers’ information encouraged us to book a holiday.

Gems of China

Thursday 09 Jan 2025

Overview Rating:

Our Service: Excellent

I knew what I wanted in terms of package but the booking process was simple and all questions were answered swiftly and knowledgeably. Also additional free night was added as a bonus

Gems of China

Thursday 09 Jan 2025

Overview Rating:

Our Service: Excellent

Second tour with them.

Gems of China

Friday 01 Nov 2024

Overview Rating:

Our Service: Good

I wanted to book online but couldn’t add the extras I wanted so I phoned. The call was answered quickly and the staff member was really knowledgeable and informative. All sorted within 20 minutes.

Gems of China

Sunday 11 Aug 2024

Overview Rating:

Our Service: Excellent

The booking experience online was very simple and easy to do. I haven't been on the tour yet but hope that goes just as smoothly!

Our Response

Thank you for taking the time to share your experience! We're thrilled to hear that the booking process was simple and seamless for you. We're confident that your upcoming tour will be just as smooth, and we look forward to providing you with a fantastic experience from start to finish. If you have any questions before your trip, please don't hesitate to contact us. Jimmy, Wendy Wu Tours.