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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Grand Tour of China

Tuesday 14 Oct 2025
Overview Rating:
Our Tour: Excellent
This was an excellent tour of China. We saw so much and would love to go back one day. Our tour guide Brittany could not have been better she was a credit to Wendy Wu and China.

Our Response

Thanks for your review, Brittany, is indeed one of our top tour guides and we are delighted that she's part of our team. We do hope we will be of service to you again. Kind regards, Jimmy, Wendy Wu Tours.

Grand Tour of China

Wednesday 08 Oct 2025
Overview Rating:
Our Tour: Excellent
The inclusive itinerary is by far great value for money. The person who makes this tour is the guide known as Brittany. She worked 24/7 to ensure everyone was safe and looked after. Detailed information for each person or couple even down to the gates to check in for return flight home. I can not recommend this tour or this guide highly enough. Booking in UK is flexible with different airlines and airports. 11/10

Our Response

We're delighted to read your review and thanks so much for taking the time to submit it. Brittany, will be thrilled to hear of your review and I will make sure a copy of this is sent to her office so she can receive the recognition she deserves. We do hope to be of service to you again and thanks again for writing! Jimmy, Wendy Wu Tours.

Grand Tour of China

Monday 06 Oct 2025
Overview Rating:
Our Tour: Good
We had a shaky start to the tour where our friends who we were travelling with were in a different group to ours. We had been told by the company we would be in the same group as there was only one Grand Tour. I am pleased to say this was resolved quickly and we were able to enjoy the tour together.
The tour included so many incredible sights and we experienced different modes of transport. It was almost too much to take in and was a busy time. Our tour leader Jessie and the local guides did a wonderful job at keeping us together and dealing with any problems along the way. By the end of the trip we felt like family.
The hotel accommodation for the most part was good and the food gave us a good taste of Chinese food and different tastes in different areas. We enjoyed the round tables and turntables and made some good friends around it.
We feel we have had a great taster of China but know there are still many more things to see in China.

Our Response

Thank you so much for your review! We’re delighted to hear that, despite the initial mix-up, everything was quickly sorted and you were able to enjoy the tour together with your friends. We’re so pleased Jessie and the local guides made your experience so special and that your group felt like family by the end. We hope this wonderful introduction to China inspires you to return and explore even more with us one day. Thanks again for your review, Jimmy, Wendy Wu Tours.

Grand Tour of China

Saturday 04 Oct 2025
Overview Rating:
Our Tour: Excellent
Absolute brilliant holiday tour of China with Wendy wu , our guide Jessie was great with our every need and very patient as we were party of 28 . The timing were so perfected , I can honestly say we had the best time ever on holiday and I throughly recommend people go to China, it’s a wonderful country, the people are very welcoming and thanks to Wendy wu tour we got to experience the real China from small city to large city.
Thank you Jessie and our local guides throughout our 26days they made us feel at home. Jessie’s family.

Our Response

Thank you so much for your fantastic review and submitting your photographs. Loved the Shanghai by night photo! We’re thrilled to hear that you had such a brilliant holiday exploring China and that Jessie and our local guides made your 26-day tour so special. It’s wonderful to know that everything ran smoothly and that you were able to experience both the small and large cities — truly the real China!

We’ll be sure to share your kind words with Jessie and the team, who will be delighted to hear them. Thank you again for recommending Wendy Wu Tours, and we hope to welcome you on another unforgettable adventure soon! Jimmy, Wendy Wu Tours.

Grand Tour of China

Saturday 21 Jun 2025
Overview Rating:
Our Tour: Excellent
EXCELLENT HOLIDAY AND REALLY GOOD AND HELPFUL GUIDE

Our Response

Thanks for your review and we're all delighted you had an excellent holiday. We do hope you will travel with us again. Jimmy, Wendy Wu Tours.

Grand Tour of China

Tuesday 17 Jun 2025
Overview Rating:
Our Tour: Excellent
It was indeed a Grand Tour of China- from East to West and North to South. Excellent itinerary. There is so much to see in China and is never enough but we experienced most of the important sites and experienced how modern China is along with natural buties and historical sites. This was also a culinary tour with different tastes from different regions of China. Tour manager Hoffman was superb. He was very organised, knowledgable , efficient and indeed with sense of humour.
Will recommend Wendy Wu for anyone interested in an escorted tour of China.

Our Response

Thank you so much for your lovely review! We’re delighted to hear you enjoyed your Grand Tour of China; it certainly sounds like you enjoyed every minute! We're especially pleased to hear Hoffman took such great care of you , we’ll be sure to pass on your kind words to him. We’d love to welcome you on another tour with us soon. Kind regards, Jimmy, Wendy Wu Tours.

Grand Tour of China

Sunday 11 May 2025
Overview Rating:
Our Tour: Excellent
Grand Tour of China - April 2025
This was an exceptional tour, with a wide variety of sight seeing to suit all tastes - cultural, natural, historical, shopping and so much more.
Our group of 15 ranged from early 50's to 80 and all managed the level of activity because there were options at each site based on ability. That said there are quite a few steps wherever you go in China.
We really felt that we'd been able to experience the culture (and sub cultures of each province) on this tour and it very much lived up to expectations. If you can take the time out to do this - absolutely would recommend.
It was very well organised and our national guide - Ryan - was brilliant, and the local guides (one in each location) added local flavour and information.

Some hints & tips if you're thinking about booking this trip
* Flights - If you can, upgrade to Premium Economy, it's worth it for the long flight. Also, check the flight times you're provided and make sure they're suitable. We ended up with a midnight flight home, and the tour officially finishes at breakfast on the last day, so we arranged a visit to the zoo ourselves, but otherwise we would have been hanging around at the hotel until collection at 7pm
* Packing - get out what you think you need then reduce by at least a third. All the hotels have laundry service and one even had self-service free washers/dryers and detergent provided. It's very casual, and sometimes you go straight to dinner from touring so you don't need clothes to change for dinner. If you can pack in a medium case (instead of large) you'll find it easier when you're moving around between locations, and packing cubes are a god send.
* Internal transfers - these were smooth, flights, trains and coaches. Train stations in China are like airport terminals, you're scanned on the way in (and your bags are too). Also don't get caught out like we did - on trains you're not allowed any pressurised containers over 150ml (and they will pick you up on it), so think deodorant, hair spray, shaving gel - travel size is best
* Staying connected - we used an unlimited data e-sim from Holafly, £60 each for 30 days. Worked like a dream. Some others used VPNs but these were patchy. Without either of these, even with hotel wifi you won't be able to connect to Google, What's App, Facebook etc
* Food & drink - We never went hungry. Breakfasts are mainly asian, but also some western options (fried/boiled eggs, toast, croissants). Lunch and dinner are all chinese, family service. You will eat a lot of rice, noddles. There was lots of fresh veg as well, and a fish eating veggie in our group was well catered for. There is limited choice for drinks, most of our group had local beers (about £1.50 on average per 500ml bottle), soft drinks you could have coke or sprite (or coconut milk/water). These again were about £1 for a 330ml can. Don't expect diet alternatives.
* Mindset - don't think of this as a "holiday" that is restful. Think of it as an adventure. Some days we walked over 20,000 steps, other days only 4,500. Some mornings we met in reception as early as 7am, others not til 9.30am. One flight meant leaving the hotel at 4.30am (as it was the only flight from that city to the next - one flight a day)! Temperatures ranged from early 30's to mid teens, and we were blessed with only two drizzly days. Some locations have high humidity. You also need to be ready to be considered unusual - a spectacle - by the locals. Not all the places visit have lots of western tourists. I don't think I've had my photo taken by as many people in my entire life as I did in these 4 weeks. From school children in a museum being fascinated with us, to adults in the street wanting selfies (or trying to take them on the sly) - go with the flow and you'll enjoy it.
* Crowds - some of the places we visit are very crowded (partly due to the increase in domestic tourism in China), and they don't have the same culture of queuing/patience as we might have in the UK. They travel in large groups, and are often very noisy (large tour groups using loud speakers), Our guides and the timings we had for visits made the most of trying to avoid this, but you do need to think differently when in a crowd if you want to get to "the front" to see something!
* Optional extras - the night tour in Xian is an absolute MUST, we did some of the evening shows and not others depending on how tired we were. If you're a train fan, the optional trip on the MagLev in Shanghai was worth it.

Grand Tour of China

Saturday 03 May 2025
Overview Rating:
Our Tour: Excellent
Fantastic tour of China. Well organised and delivered. Activity level was however higher than expected. The national tour guide Ryan was extremely professional and warm

Across the Great Wall, journeys unfold,
With Ryan, the guide, stories bravely bold.
Through ancient pagodas, and rivers so wide,
A tapestry woven, where wonders reside.

From bustling markets, to temples serene,
His knowledge profound, a captivating scene.
With whispered history, and tales of the past,
He paints vivid pictures, that forever will last.

The Terracotta Army, a silent parade,
Ryan's insights unveiled, a wisdom displayed.
The Forbidden City, a splendor so grand,
His expertise shines, across every land.

He leads with a smile, and a spirit so free,
Unveiling the secrets of history.
Through bustling streets, and whispering breeze,
Ryan, the guide, in China's embrace, he leads.

With each turning page, and each step on the way,
Ryan's passion ignites, and shines ever bright.
A master storyteller, guiding the way,
Across mountains and plains, in the light of the day.

From Shanghai's high towers, to Xi'an's old charm,
Ryan's guiding hand, brings smile and charm.
A tour de force, woven with wit and with grace,
Ryan's the greatest, in China's embrace.

Grand Tour of China

Saturday 16 Nov 2024
Overview Rating:
Our Tour: Excellent
Excellent holiday. brilliant Chinese National guide Jason for the tour and an incredible country to visit

Grand Tour of China

Saturday 16 Nov 2024
Overview Rating:
Our Tour: Excellent
triip of a lifetime - great guides, wonderful and real insights into china old and new - a real eye opener

Grand Tour of China

Monday 11 Nov 2024
Overview Rating:
Our Tour: Excellent

Grand Tour of China

Monday 11 Nov 2024
Overview Rating:
Our Tour: Excellent
This tour covers all the key areas of China and is jam packed for the whole 26 days - so you need stamina ! It was well organised and our guide Alice was wonderful - no issue was too big or too small for her to help you with. The size of the group was 12 and was a lovely mix of like minded people all their for the adventure. I had never been to China before but found the people lovely and sightseeing amazing a really good mix for a holiday of a life time

Grand Tour of China

Monday 21 Oct 2024
Overview Rating:
Our Tour: Excellent
Our tour.was made special by our guide David He, he ensured our hotel bookings, plane and train trips ran smoothly, resolved every problem without any fuss.
The information given by him were always clear, informative and good humoured.
When a couple of the guests fell ill he made sure they had medicine to take, David also made sure that the guests who had certain dietary requirements were well looked after.
The actual tour itself went very well, but we felt there were too many “optional” extras. If these optional extras were “so good” as expressed by the local guides, why were they not included in the tours., we would have been quite happy to have gone to them had they been included.
With tips and optional extras this added another approximately £500 of hidden costs. We would have preferred it if “all inclusive” meant all inclusive.
We would recommend this tour to people, but warn them about the optional extras. We were also lucky with the people in our group, we all happen to get on.

Grand Tour of China

Friday 18 Oct 2024
Overview Rating:
Our Tour: Good
This review is about you Feefo. I spent a least an hour filling in a review for the above holiday last week, checking that all was written well and accurate like I am doing now as I type slowly.
When I pressed the submit button your system told me that I had been timed out. Well that was very unacceptable and a complete waste of my time as returning to the link meant that all of typing and effort disappeared and I would have had to start again. This I was not prepared for you so I laboriously retyped what I could remember and sent by email to Wendy Wu by email. Get you system better organised so that slowness is not penalised or a choice to SAVE what has already been typed or WARNING that timing out was possible.

Grand Tour of China

Sunday 13 Oct 2024
Overview Rating:
Our Tour: Excellent
We had been to Hong Kong & Beijing before, but the Grand Tour was a whole new level of understanding of China. The trip organisation by Wendy Wu was faultless & our national guide, David He, was exceptional, showing patience & understanding where needed plus a great knowledge of China. He worked hard to satisfy Gluten / Veggy food needs – not always easy with this style of meal service. Local guides in each town were also really good. Hotels varied from good to great, with priority usually being location. The Yangshuo hotel, for example, was a bit older but we stepped straight out onto West St, and breakfast was simple but had an exceptional view. There is a lot of travel involved with 3 each internal flights & trains, but Chinese trains & airports put the UK to shame! Overall the food was at least good sometimes great. Breakfast did not always include a wide ‘Western’ selection but then we were foreigners in China - How many foreign breakfast options do UK hotels have? Bus management was brilliant – a snap of the electronic fingers & it was there. We had not done a ‘follow the flag’ holiday or used Wendy Wu before. We will definitely do both again. Thanks again David. 

If you are considering a long trip in China for the first time – lessons we learned:
> Grand tour lunch & dinner is 26 days of Chinese food, with set dishes, off a lazy susan except for a few packed lunches & the Yangtze cruise. Some of the dishes may not be to your taste – be flexible.
> You will need to handle your luggage – journeys involve suitcases + escalators + airports & stations
> Out walking at night in China - this is the safest I have ever felt either at home or travelling.
> Don’t think too hard about the tip pot, it just works, saving time & hassle.
> Alipay attached to your UK credit card is super quick & easy to use if you have an active phone.
> Install Wechat to contact family in case you cannot get Whatsapp to work – basically the same (Family will also have to install).
> VPN’s did not reliably work. But they do have 30 day money back warranty. I tried Express / Nord
> If your phone accepts e-sim, get one. Ours gave us access to Western websites with no VPN and always worked.
> You may be sharing China with lots of domestic tourists – check when their major holidays are.
> The Yangtze cruise was great & we are happy we did not upgrade either room or meal options. Upgraders were equally happy with their choice - do not worry about it.
Totally recommended.
Paul & Tracy