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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Japan Uncovered

Sunday 27 Apr 2025
Overview Rating:
Our Tour: Excellent
A very well organised holiday. It was very full on with early starts most days but we did visit at least 2 interesting places every day. First class coaches were very comfortable and very clean as were the hotels but some rooms were on the small side

Japan Uncovered

Friday 25 Apr 2025
Overview Rating:
Our Tour: Excellent

Japan Uncovered

Thursday 24 Apr 2025
Overview Rating:
Our Tour: Good
We really enjoyed this holiday as an introduction to Japan. We were met at the airport and was escorted throughout our stay. We were even seen off at 4am by our rep. Would definitely go back. The only downside if you can call it that, was sometimes it felt a bit rushed.

Japan Uncovered

Monday 21 Apr 2025
Overview Rating:
Our Tour: Good
This was an extremely expensive holiday for what we got. We paid over £16,000 for 2 people for 15 days. Accommodation in Japan is not expensive and although the hotels were 3-4 stars and very nice, they did not have a bar or social lounge to relax in for us and chat to the others on our trip that we had met. None of the hotels were located in the centre of the towns that you could walk to a bar or explore either. Therefore we were off to our rooms at 8pm because the hotel restaurant would close at 8 or 9pm. In particular, the Hotel in Tokyo was badly located, very disappointing when we had 3 nights here and a free day! We chose Wendy Wu as we travelled with them in 2010 to China and had a fantastic trip and they were the only tour company that covered ALL meals. Not knowing the language we didn't want to try finding restaurants to eat and try to work out what the local food was. Having been to all the main towns many places are written in an English version or you can use a translater app. Having 3 meals a day was too much. The food was very similar, raw fish, 1 tempura prawn 2 veg tempura, rice, not many noodle dishes Ramen style. miso soup, some beef in a hot pot you cooked yourself. We wanted to experience Japanese meals, but 30 meals was just too much! If they cut out the lunch meal it would have been perfect as most of us left a lot of it, this would then allow more time at the temples, shrines, shops etc. Most of us just fancied a coffee and cake for lunch or even a burger!
Our guide was trully lovely, Chiyami, she was fun, knowledgeable and looked after our every need. If you have a food allergy you will struggle, not many restaurants cater. So a tour with less meals would be your option. We all thought the cherry blossom was a disappointment after all the hype in advertising. We were there in the height of blossom but the tours do not take you to the famous sights and most of it is white blossom. The UK have far more blossom!
Japan is a wonderful, safe country and the people have to be the nicest nation in the world. So care free, relaxed and all so friendly and helpful, despite the issues above we enjoyed the sights and the people we met.

Japan Uncovered

Sunday 20 Apr 2025
Overview Rating:
Our Tour: Good
The guide that was with us was excellent. Some of the temples, shrines and castles were similar just in a different location which became a little repetitious at times. Perhaps a visit to a Saki brewery and Sumo bout or training would improve the experience. Some of the hotels were excellent some could have been better. Food was sometimes excellent other times poor as some days the meals at lunchtime and evening were the same no variety

Japan Uncovered

Wednesday 16 Apr 2025
Overview Rating:
Our Tour: Excellent
From start to finish this holiday was fantastic. Our Guide was so organised, with a wealth of knowledge, taking time to make sure we all had a wonderful experience of Japan. Hotels and food to a very good standard. Excursions very well organised We have now booked a third trip.

Japan Uncovered

Tuesday 08 Apr 2025
Overview Rating:
Our Tour: Excellent
A superb holiday led by an excellent guide, Ms Amiko Honda. Every day, another fascinating destination.

Japan Uncovered

Thursday 05 Dec 2024
Overview Rating:
Our Tour: Excellent
Brilliant itinerary, good guide and well organised. Good hotels and attractions visited.

Japan Uncovered

Wednesday 04 Dec 2024
Overview Rating:
Our Tour: Good
Tour was very well organised and the guide was very experienced and knowledgeable. A good mix of the main tourist sites in the big cities and some smaller cities and towns that were less crowded. Sometimes long days starting early but I didn't mind that because it ensured we got to see more places. Some things could be improved - the quality of the hotels varied, although all were OK and no specific issues with any. The food was generally good but the Japanese food could have been more varied and showcased more of the amazing food available in Japan - many days had very similar bento box style meals.

Japan Uncovered

Wednesday 27 Nov 2024
Overview Rating:
Our Tour: Excellent
Visited many amazing places. The local guide was excellent. Food and Hotels very good. Would. have ped a smaller group size but I suppose that would increase the price.

Japan Uncovered

Tuesday 12 Nov 2024
Overview Rating:
Our Tour: Good
I really enjoyed the tour. I traveled as a solo person so there are some concerns over how good a deal it was financially. It was an expensive holiday overall Our guide Miyuki was fabulous However I was aware that some in our group were wanting more details/information on some days. But I have nothing to compare the experience with and was happy to enjoy what was presented.
Flights were booked by WW through Heathrow, which I ran with as I wasn’t aware of options. In hindsight Gatwick would have been better as Guernsey flights don’t go to Heathrow. As a result this incurred additional expense travelling across London. And hassle too!
I was happy with the level of exercise required but several in the group were critical of expectations. This held things up at times as some were less able which was unfortunate.
A huge positive was the actual group as we got on and everyone interacted very well. So this was a great relief but a concern prior to the trip. in reality you have to run with this.
I thought the Japanese were very kind and helpful and I felt very safe during the visit. And I’m now not eating my breakfast with chopsticks
The question now is where to go next. And what good deals are available with WW or possibly other organisations. But I did enjoy paying for the whole trip in one go!!

Japan Uncovered

Wednesday 06 Nov 2024
Overview Rating:
Our Tour: Excellent
Our guide Kumiko was excellent. Vert knowledgeable, very friendly and great fun. The schedule was a bit hectic but we saw so much of Japan.the lovely countryside and gardens, the castles, temples and shrines as well as the cities. Kumi helped to bring the history alive.
We also went to a miss brewery., a was wasabi farm, a paper making factory and watched a tea ceremony and made and drank our own macha tea! We travelled on the bullet train and also had several boat trips. There are so many marvellous memories. Our group of 28 got on very well aided by the lively Australians.
It was my first experience of Japanese food which I thoroughly enjoyed. Everyone was so friendly and courteous and everywhere was so clean. My granddaughter didn't want to leave and wants to return to Japan in the future.

Japan Uncovered

Monday 28 Oct 2024
Overview Rating:
Our Tour: Excellent
A super introduction to a fascinating country.
Well organised, good visits and the all-inclusive aspect was very much appreciated. I have organised many long trips abroad, but for our first time in Japan we preferred the escorted and organised tour and it worked well. A full itinerary with the occasional long day, but now that we are back home we very much appreciate how much we were able to pack in. Interesting visits.

Japan Uncovered

Saturday 26 Oct 2024
Overview Rating:
Our Tour: Excellent
The tour included many of the highlights of Japan. The pace was quick so someone less able might struggle to keep up. The guide was very informative about what we were about to visit and also about life generally in Japan.

Japan Uncovered

Sunday 20 Oct 2024
Overview Rating:
Our Tour: Excellent
Fantastic tour of a beautiful country. Japan is a beautiful clean country and the people are so friendly. Our guide was excellent.