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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Japan Uncovered

Wednesday 22 Oct 2025
Overview Rating:
Our Tour: Excellent
This is the second time we have travelled with Wendy Wu Tours and cannot fault them in any way whatsoever and will definitely be travelling with them again in the future. The tour was extremely well organised from start to finish and our guide was with us all the way and really helped to make the holiday perfect. I had a dietary requirement and I was catered for on every occasion above and beyond. The tour takes in all the essence of Japan, its lifestyle and culture. Absolutely perfect in every way.

Japan Uncovered

Monday 20 Oct 2025
Overview Rating:
Our Tour: Good
The trip was good and the guide very experienced and knowledgeble. However the group was too large 27 in total. The problem with a group this large contributed to all the meals being served eithe luke warm or cold. The explanation was they had to cater for a very large group.

The trip to Hong Kong was disappointing with the inexperience of the guide. On the first organised trip we were obliged to move on very quickly, not being able to look around as another group, who had allegedly booked had arrived. I did question the fact we were on a paid organised trip and she should not have allowed this to happen. It was really not acceptable.

Japan Uncovered

Monday 20 Oct 2025
Overview Rating:
Our Tour: Excellent
Very well organised. Our guide was exceptional. Hotels were very good.
Its a full-on tour though, early starts and some time on the coach, so would recommend some rest time added in to future tours.
Food was excellent. I would make one more recommendation - on occasion its better to have a simple lunch box provided in the daytime to avoid additional coach journeys to a lunch time venue away from the days attraction.
Overall though - a fantastic holiday full of experiences.

Our Response

Thank you so much for your lovely review. We’re delighted to hear that you found your tour well organised and enjoyed the hotels, food, and especially the service of your guide.

We really appreciate your suggestions about rest time and the option for simpler lunch arrangements; feedback like this helps us continue refining our itineraries to ensure the perfect balance between sightseeing and relaxation.

Thanks again for your review, we hope to welcome you on another tour with us soon. Jimmy, Wendy Wu Tours.

Japan Uncovered

Friday 10 Oct 2025
Overview Rating:
Our Tour: Good
Our guide Midori was wonderful and knowledgeable. But we found the tour number too large and this limited the facility to go into more detail about the history and people of Japan. We also needed more time for ourselves, particularly in Kyoto and Tokyo. We felt there was no need to provide three meals a day, and especially no “western” ones! For example the pseudo Italian meal in Tokyo was awful. Having said that we had some amazing delicious Japanese food.

Our Response

Thank you very much for taking the time to share your feedback. We’re so pleased to hear that you enjoyed your time with Midori and found her to be wonderful and knowledgeable, she’ll be delighted to hear your kind words.

We do appreciate your comments regarding the group size and the pace of the tour. Our itineraries are designed to offer an immersive experience with a balance of sightseeing and cultural discovery, but we understand that some customers prefer a little more personal time, particularly in destinations such as Kyoto and Tokyo. Your feedback will certainly be shared with our product team as we continue to refine our itineraries.

We’re also grateful for your comments on the meal arrangements. We aim to provide a variety of dining experiences to cater for different tastes, but we’re sorry to hear that the Western meal in Tokyo didn’t meet expectations. It’s great, however, that you enjoyed so many of the delicious Japanese meals along the way.

Thank you again for travelling with Wendy Wu Tours and for sharing your feedback. We hope we’ll have the pleasure of welcoming you on to another tour in the future. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Tuesday 29 Jul 2025
Overview Rating:
Our Tour: Excellent
Our first escorted tour and probably the best holiday we had! From being greeted off our delayed flight in Osaka with a big smile from our Wendy Wu greeter, ensured we were on our way to our hotel. A big smile and greeting from our guide, Taichi Imamura at the hotel although late, made us feel "at home" and he ensured that we had our bentobox dinner.
Words cannot describe how Taichi made sure that everyone knew what was happening at each place we stopped at, where the best rest rooms were, places to pick up snacks. Even taking photos for everyone with their cameras and phones to ensure all memories were saved of the magnificent sights we saw. All the coach drivers were fantastic throughout the tour, hotels were very good and generally spacious and the places we were taken to for lunch and dinner had excellent facilities and good quality food. I can safely say that all the people on the tour, which comprised Australians, New Zealanders, Tasmanians and English, from the very first evening to the last all got on and mixed amongst each other and some great fun times were had by all.
We even found time to locate a few "Irish hubs"(pub) on the evenings and had some great laughs with Brian and Brenda from New Zealand, Tom and Kim and Stella/Julia in them. There were so many places we saw including Mount Fuji, Hiroshima dome and museum (which brought the heartache of suffering to mind), so many beautiful shrines and temples, finishing with seeing Sumo wrestling and the gorgeous Imperial East gardens and Shabuya scramble crossing.The views from the Sky Tree Tower were unbelievable too!
So clean, so cultural, so friendly, so beautiful. That was Japan uncovered for us!
Thank you Wendy Wu Tours

Our Response

Everyone at Wendy Wu Tours was delighted to read your review. Taichi is one of our best guides and we are so pleased that he was your guide for your tour. We hope to be of service to you again soon. Many thanks for taking the time to write your lovely review. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Friday 30 May 2025
Overview Rating:
Our Tour: Good
The food was as expected for a large group of 26 and a bit ordinary. Hotels were large international ones. The trip focussed on temples and castles and tourist sights, with little chance to interact with Japanese people. Overall, it could have been a lot more interesting, but it was worth going for what it was. Little pension hotels in the country are often a better experience, and small groups eat better because the chef is not cooking school dinners.

Japan Uncovered

Monday 12 May 2025
Overview Rating:
Our Tour: Excellent
This was an enjoyable, informative, interesting and, sometimes, extremely beautiful experience. However, I was denied the spoken commentary, and sometimes important information, unless in transit on the coach; because the 'Whisper' system is not compatible with hearing aids, and I am hearing impaired. Although, I find the total dependence on such systems (given poor signals and inferior sound quality) is a very mixed 'blessing'. Our guide, who, in all other regards was exemplary; intended, I believe, to offer me brief summaries or other assistance, but mostly either forgot or was too busy, which is understandable in the circumstances. Constructively, I would urge a greater awareness of hearing impaired travellers' needs. The only other improvements I might suggest would be a more traditional setting for the tea ceremony experience, and serious consideration regarding the purpose of driving to the 5th Station on Mount Fuji which seemed to be a waste of, always precious, time.

Japan Uncovered

Monday 05 May 2025
Overview Rating:
Our Tour: Excellent
Busy tour of many historic and picturesque sights of Honshu. Travelling mainly by bus - but plenty of spare seats so not crowded - which has the advantage of being able to go through and stop in the mountains which wouldn't be so easy with a rail tour. Excellent guide - knowledgeable and entertaining. Hotels were mainly big international tourist branded chains - mostly good with a couple more average. Breakfasts catered for just about every nationality and taste. Food was mainly Japanese - deliberately as varied as they could make it but it helps if you like fish - with the occasional western style meal. Many of the stops had large tourist shops and there were other opportunities for shopping and wandering around on one's own. I recommend adding a day before and/or after the tour and also Tokyo National Museum where we went on our last day. Altogether memorable.

Japan Uncovered

Sunday 04 May 2025
Overview Rating:
Our Tour: Excellent

Japan Uncovered

Sunday 04 May 2025
Overview Rating:
Our Tour: Excellent
We went to so many of the most iconic, and deservedly so, places in this stunning country. Everything was perfectly arranged and managed day-to-day by our in-country guide, Coco, to give us the very best experience. So many wonderful memories - no downsides anywhere in the whole 18 days.

Japan Uncovered

Sunday 04 May 2025
Overview Rating:
Our Tour: Excellent
We thoroughly enjoyed our trip. It was a full on experience that exceeded our expectations. The schedule although busy was varied and interesting ; it gave us a great insight into the tradition, history and culture of Japan. We travelled with a great group of people and mixed well. The guides were informative and shared their personal experiences and perspectives which added to the tour. Being quite a large group, we definitely benefited from there being two guides at all times. The coach transport was comfortable and reliable. The journey on the Shinkansen was a treat. We loved the food and overall we were highly satisfied and pleased with this tour. A holiday to Japan I had long dreamed about ; it didn’t disappoint.

Japan Uncovered

Sunday 04 May 2025
Overview Rating:
Our Tour: Excellent

Japan Uncovered

Saturday 03 May 2025
Overview Rating:
Our Tour: Excellent
The tour went beyond my expectations. Our tour guide Mariko was very knowledgeable.
Would definitely return to Japan .

Japan Uncovered

Friday 02 May 2025
Overview Rating:
Our Tour: Excellent
Fantastic tour. The best guide ever in Mariko who was so helpful and knowledgeable. We travelled through almost all of Japan and the organisation was superb. The hotels were mostly great with a couple of exceptions where the rooms were really small for two people. The sights visited were all fascinating and Mariko always knew the answers to all our questions. The meals were all provided with some dinners in restaurants and some in the hotels. The final dinner cruise was wonderful. In April, the weather was much warmer than we expected it to be which should be pointed out to avoid bringing the wrong clothes. The first week was physically very full on and maybe an afternoon or morning of free time would be a good idea. I thought the tour was excellent value for what was provided. Wish I could do it all again in slow motion!

Japan Uncovered

Thursday 01 May 2025
Overview Rating:
Our Tour: Excellent
I felt this holiday was an excellent intrduction to Japan. The itinerary was well thought out and varied. A number of people on the tour thought the 1 rating was too low as there was a lot of difficult stair climbing in the castles although this could be omitted. Meals were very good especially the Japanese ones though one buffet dinner in Nagano was very poor. Our guide, Okumura Michiyo, was very friendly and helpful especially with 3 of our party who developed health issues during the tour. Her English was not great and her reliance on a microphone and listening devices was frustrating as the sound was not at all clear. I stopped using mine as I could not understand what she was saying. Nevertheless I thoroughly enjoyed this holiday and for me the pace was fine,