We are open 7 days a week View our opening hours
The Award-Winning Tour Specialist
Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

Celebrating 25 Years of tour excellence
Close

Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Mekong Explorer

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Excellent
Well looked after by the crew, modern and up to date boat, food of a high quality , with plenty of choice

Our Response

Thank you so much for your wonderful 5‑star review, and for sharing your beautiful photographs from the Mekong Explorer tour — they’re truly appreciated!
We’re delighted to hear that you felt so well looked after by the crew and that you enjoyed the modern, comfortable ship. It’s great to know the high‑quality food and wide variety of choices helped make your experience even more enjoyable.

Thank you again for taking the time to share your feedback and memories. We’d love to welcome you on another adventure in the future!

Mekong Explorer

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Good
Where do you start with a review of a 21 day holiday? Overall, it was good, but there are things to be aware of when booking.
Wendy Wu is positioned as at the higher end of group tours in Asia but some of the hotels were below the standard I would have expected. For instance, the Lotus Blanc rooms in Siem Reap were damp, mosquito infested and the aircon control unit didn't work. In addition, room service although offered, was non existent. Other hotels were ok, but not really of a high standard.
Food was included for all meals but the timings were sometimes odd. For example, in Haling bay, we had breakfast at 7, went on a quick excursion and then had a full brunch offered at 9.30 - just so that we could get to an airport transfer. It would have been better to have been given a voucher for food and drink at the airport. Another example was the house vitit in Hue with a "snack" that turned out to be a fantastic meal, only to be immediately followed by lunch. Often, late lunches were followed by early dinners which seemed a little unreasonable. Also in regard to food, the constant set menus got so samey and boring, we opted to miss a few. A little creativity around the set menus would have made the food a much more interesting part of the tour. I have a lot more to say but have limited space :-(

Our Response

Thank you for sharing such a detailed review of your 21‑day Mekong Explorer holiday. We’re really pleased to hear that you enjoyed the overall experience, and we truly appreciate you taking the time to highlight the areas where things could have been better.
Your feedback on hotel standards, meal timings, and the lack of variety in set menus is extremely valuable. We’re reviewing these points with our product teams to ensure we look to improve all the time.

Thank you again for travelling with us and for offering such thoughtful suggestions — feedback like yours genuinely helps us enhance the tour for future guests.

Mekong Explorer

Friday 12 Dec 2025
Overview Rating:
Our Tour: Excellent
We spent 4 Nights on the Mekong Victoria and it was fabulous. Everything from the decor, to the food and the wonderful staff was 5*. I would highly recommend it to anyone visiting Vietnam and/or Cambodia. It is the best way to travel between the two countries and an experience not to be missed.

Our Response

Thank you very much for your wonderful review of the Mekong Explorer (Main Deck). I am delighted to hear that your four nights on the Mekong Victoria were fabulous, and that you enjoyed everything from the décor and food to the attentive and friendly staff.

It is especially rewarding to know that you would highly recommend this cruise to others as a fantastic way to experience both Vietnam and Cambodia. Your feedback is greatly appreciated and will be shared with our team.

Kind regards,
Jimmy
Wendy Wu Tours

Mekong Explorer

Friday 28 Nov 2025
Overview Rating:
Our Tour: Excellent
Our 4 days on board were just fantastic. Staff could not be more helpful. We were made to feel so special.

Housekeeping staff kept our cabin so clean and tidy.

Meals were great and allergy issue was taken care of with special care.

Off ship excursions were well run and just long enough to allow us time to enjoy the onboard life as well.

Would do it again in a heartbeat.

Our Response

Thank you so much for taking the time to leave a review of your Meking Explorer adventure. We're delighted that you had such a good time on the tour and enjoyed the ship just as much. Time spent on the beautiful Victoria Mekong is always quite special - perhaps we'll see you aboard again sometime!

Mekong Explorer

Tuesday 16 Apr 2024
Overview Rating:
Our Tour: Excellent
During touring Vietnam & Cambodia we did a cruise on the Mekong explorer this was in the middle of the tour and was a great relaxing experience in the middle of a hectic tour which we would recommend and always remember

Mekong Explorer

Thursday 07 Dec 2023
Overview Rating:
Our Tour: Good
Only the trips let it down. Room was clean and bed comfortable. Staff friendly and helpful.

Mekong Explorer

Wednesday 01 Nov 2023
Overview Rating:
Our Tour: Excellent
Extremely well organised with excellent personable guides who helped make the experience memorable.

Mekong Explorer

Tuesday 18 Apr 2023
Overview Rating:
Our Tour: Excellent
Having been on 3 previous WW tours( although 1 was cut short at the very beginning) we had some high expectations.
The flights from UK to destination and the return were excellent as we flew with Emirates.
The internal flights were obviously very different as they were run by local Airlines,so you have to expect something much less comfortable.
However,the journey's were short so this was not a real problem.
Meeting our first guide was typical of previous tours as he was humourous, friendly and very welcoming.
As a group towards the end of the tour, we felt it would have been helpful to have the same National guide all the way through.
This may not have been possible as we had crossed the border to a separate country where the language was different and the culture different.
As in previous tours the schedule is very busy ,but we knew it would be.
We were not expecting the heat and humidity that we encountered but both guides were constantly advising us to drink plenty of water and this was provided as a constant on all coach travel.
Hotels ranged from modern to some dated in there accommodation so this may be something to look at.
Hotel staff always very attentive and nothing too much trouble.
I'm sure that as a very reputable company you always do regular checks.
We would certainly recommend this tour to others and we will definitely be looking at others .

Mekong Explorer

Tuesday 07 Mar 2023
Overview Rating:
Our Tour: Good
Excellent tour, great guides, mainly good meals but two restaurants in particular very poor service and food not too good. Had a problem with our Vietnam visa - Wendy Wu made us travel a day early but didn’t apply for the appropriate visa for us, we had a problem then and had to pay a significant amount more which we weren’t expecting..

Our Response

Sorry to hear that Brian, I'll be in touch with you to discuss this. Thanks, Jimmy.