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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

All Reviews
Product Reviews
Service Reviews
 
Rating
Customer Review

Thailand & Laos Adventure

Saturday 28 Feb 2026
Overview Rating:
Our Service: Good
Didn't book on the web as you don't get the discounts there. So rang up. Got through in two minutes and the person dealing with us (Beau) delivered what we wanted. We got the loyalty discount, the stopover we wanted and, after a few iterations, the flights we wanted. Great service

Our Response

hank you so much for your lovely review!
We’re delighted to hear that you received the great service you expect from Wendy Wu, and that Beau was able to help you secure your loyalty discount, your ideal stopover, and the flights you wanted — even after a few iterations.
We really appreciate you taking the time to share your experience.
We’re always striving to deliver a 5‑star service, so if there’s anything you feel we could have done to make your experience even better, we’d love to hear your thoughts. Your feedback genuinely helps us continue improving.
Thanks again for choosing us, and we hope you have a fantastic trip!

64641-PRE

Saturday 28 Feb 2026
Overview Rating:
Our Service: Excellent
Beau did a great job guiding us through our booking. The roadshow was great too and Keith Norman did a great job explaining and describing China. We booked Thailand too back to back.

Our Response

Thank you so much for your wonderful 5 star review!
We’re delighted to hear that Beau took great care of you throughout your booking — we’ll be sure to pass on your kind words. It’s also fantastic to hear that you enjoyed the roadshow, and that Keith brought China to life with his explanations and insights.
Booking Thailand back‑to‑back sounds incredibly exciting — what an adventure you have ahead!

We truly appreciate you choosing to travel with us and taking the time to share your experience. If there’s anything you need as you prepare for your trips, we’re always here to help.

Thailand & Laos Adventure

Friday 27 Feb 2026
Overview Rating:
Our Service: Excellent
Julia was extremely helpful and helped me to find the right solution for my holiday requirements.

Our Response

Thank you so much for your wonderful 5‑star review!
We’re delighted to hear that Julia was able to support you so well and help you find the perfect solution for your holiday plans. It’s great to know her help made the process smooth and straightforward.
We really appreciate you taking the time to share your experience, and we’re thrilled to have you travelling with us.

If there’s anything else you need as you get ready for your trip, we’re always here to help.

Thailand Highlights

Monday 23 Feb 2026
Overview Rating:
Our Service: Excellent
Very good online presentation with follow up online session in which we asked some questions about two options.
We received a comprehensive email that day and then arranged a follow up call. On the call our service agent Arti discussed several options and we ended up booking exactly the tour we wanted and using an airline we wanted too.
Excellent service.

Our Response

Thank you so much for taking the time to share your feedback!

We’re delighted to hear that you enjoyed the online presentation and found the follow‑up session helpful. It’s wonderful to know that the email information and your call with Arti helped you explore all the options and ultimately book the tour and airline you really wanted.We’ll be sure to pass your kind words on to Arti — they’ll be thrilled to hear it!

Thank you again for choosing us, and we can’t wait to help make your upcoming adventure fantastic.
If you need anything at all in the meantime, we’re always here to assist.

Thailand Highlights

Thursday 12 Feb 2026
Overview Rating:
Our Service: Excellent
Made a telephone call to Wendy Wu Trável with some queries about a holiday we wished to book. Spoke to Natasha who was very helpful and knowledgeable with regard to our questions and she also completed the booking process for us over the phone so that we didn’t need to do it ourselves online.

Our Response

Thank you so much for your 5‑star review! We’re delighted to hear that you had such a positive booking experience.
It’s wonderful to know that Natasha was able to answer all your questions with such knowledge and helpfulness, and that she made the booking process smooth and convenient by completing everything for you over the phone. We will be sure to pass on your kind words.

We truly appreciate you choosing Wendy Wu Tours, and if there’s anything more you need as you prepare for your holiday, we’re always here to help.

Thailand Highlights

Thursday 22 Jan 2026
Overview Rating:
Our Service: Good
Great that my original enquiry was followed up the next day, in fact with a better offer for upgrading to premium economy.

Christmas in Thailand

Thursday 27 Nov 2025
Overview Rating:
Our Service: Excellent
I loved the service I received from Wendy Wu - from start to finish communication was not ever an issue. Last minute plans for a Christmas trip and Wendy Wu made it happen. Nothing was an issue.. I know there was not much lead time but fabulous service and all taken care of.

Our Response

Thank you so much for taking the time to leave such lovely feedback! The team are delighted to have helped make your last-minute Christmas trip happen. Wishing you the most magical Christmas in Thailand - have the best time!

Thailand Highlights

Wednesday 03 Sep 2025
Overview Rating:
Our Service: Excellent
The service I had was fantastic. They helped quickly and smoothly. Was able to accommodate my requests and was incredibly responsive.
I’ve been in a tour with Wendy Wu before and the service was flawless back then too.

Our Response

That means the world to us! Thanks so much for your review and for being a valued customer, it is very much appreciated. Kind regards, Jimmy, Wendy Wu Tours.

Thailand Highlights

Tuesday 02 Sep 2025
Overview Rating:
Our Service: Excellent
Polite , helpful and informative member of staff Natasha . Confident to book with her .


Offered flight options which gave me a choice of routes and times

Our Response

Natasha (Tash!), will be delighted to hear this. I'll make sure she is shown a copy of your review. Many thanks, Jimmy, Wendy Wu Tours.

Thailand Highlights

Wednesday 26 Mar 2025
Overview Rating:
Our Service: Excellent
Easy booking process. Helpful advice on the telephone. This is our 5th tour with them and all have been very good.

Thailand Highlights

Friday 21 Feb 2025
Overview Rating:
Our Service: Excellent
Online booking friendly and eficient

Thailand Highlights

Saturday 02 Nov 2024
Overview Rating:
Our Service: Excellent
Natasha answered my questions proficiently and this decided on my booking a tour for next year.
Also Wendy Wu tours were recommended by a work colleague.
Looking forward to the experience

Thailand Highlights

Wednesday 30 Oct 2024
Overview Rating:
Our Service: Excellent
Very helpful and informative

Thailand & Laos Adventure

Wednesday 11 Sep 2024
Overview Rating:
Our Service: Excellent
This will be our 6th trip with this company their service has always been excellent

Our Response

Many thanks for your kind words and for choosing to travel with us once again! We’re delighted to hear that you’ve consistently received excellent service over the course of your previous tours; your continued support means the world to us.

We look forward to making your next journey just as memorable. If there’s anything we can do to make it even more special, please don’t hesitate to get in touch. Jimmy, Wendy Wu Tours.

Thailand Highlights

Friday 21 Jun 2024
Overview Rating:
Our Service: Excellent
Excellent service. Staff are very knowledgeable and always ready to assist customers with any queries or concerns.

Reviews

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Why Choose Wendy Wu Tours?

More than 25 years expertise offering extraordinary tours

Fully Inclusive Touring - All flights, transfers, hotels, meals, guides and visa
  • UK's leading Asia specialist
  • Over 25 years of customer satisfaction
  • Experts on touring to unique destinations
  • Outstanding tour guides
  • Offices in UK, Australia, New Zealand & China
Outstanding guides & Authentic experiences
  • Price Match Promise
  • Fully ABTA and ATOL protected
  • 24/7 Customer care
  • Fully escorted tours
  • So much included in the price
  • Visa service included (except "Essential" tours)
Price Promise & Flexible Booking, ABTA & ATOL Protection
  • 5* Trip Advisor rating
  • Gold Award Feefo Accreditation
  • feefo reviews
As Seen In
UK's leading Asia specialist
Winner of Best Specialist Tour Operator 15 years