Unfortunately, we are unable to provide any visa information or advice to customers who have not booked a tour directly with Wendy Wu Tours. Please see further information on how to receive the help and support you require directly from your booking agent.

ROL
Customer.Services@rolcruise.co.uk (Outside of 2 weeks of travel) – Response time within 72 hours
0800 121 6195 (option 2) – Open hours: Monday-Friday 09:00-18:00, Saturday 09:00-15:30
Urgentassistance@rolcruise.co.uk (Inside of 2 weeks of travel:)– Response time within 24 hours
0800 121 6195 (option 2) – Open hours: Monday-Friday 09:00-18:00, Saturday 09:00-15:00 
0800 121 6190 –  Open hours: Monday-Sunday 08:30-20:00
 
Iglu
https://help.iglucruise.com/hc/en-gb/requests/new (Online request for assistance) - Open hours: Monday – Sunday 09:00 – 18:00
020 8544 6402 – Open hours: Monday - Saturday 10:00- 17:00 & Sunday 10:00-16:00

Cruise1st
customer.services@cruise1st.co.uk
0161 385 7425 – Open hours: Monday-Friday 09:00-17:30
 
Cruise Kings
customerservices@cruisekings.co.uk- Response time within 48 hours
08001978048 – Open hours: Monday-Friday 09:00- 17:30
08000237995 – Out of hours emergency
 
Scotlands Cruise Centre
CustomerServices@scotlandscruisecentre.co.uk - Response time within 48 hours
08001978037– Open hours: Monday-Friday 09:00- 17:30
08000237995 – Out of hours emergency
 
Bolsover
packaging.support@bolsovercruiseclub.co.uk - Response time within 24 hours
01246819819 (Pre travel) – Open hours: Monday - Saturday 09:00- 21:00, Saturday 09:00 -17:00 & Sunday 10:00-17:00
+441246380577 Emergency number (during travel)