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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Essence of Argentina & Brazil

Saturday 29 Feb 2020
Overview Rating:
Our Service: Excellent
Easy to arrange booking. Holiday confirmed quickly. Flight times arranged

UK - ARGENTINA TAILOR-MADE (INS)

Wednesday 29 May 2019
Overview Rating:
Our Service: average
The service in Buenos Aires Puerto Madryn Calafate was first class. Rio had issues with who delivered the tour and the quality of English spoken. Bariloche we were not picked up. We had money requested for tours and our departure was a mess. Iguazu we were given a group tour when it should have been private.

Our Response


We are sorry to hear of your disappointment with aspects of your tour.

In order for us to investigate your concerns, please email our Customer Care team. Our contact details can be found on our website.

ARGENTINA ADVENTURE

Monday 25 Feb 2019
Overview Rating:
Our Service: Poor

Service rating :

Didn't come through with the holiday I'd booked and paid for!

Product :

Holiday cancelled after I'd paid the balance due. An experience I don't want to go through again. And to top it all I'm getting emails from Wendy Wu every few hours asking me to tell everyone how much I enjoyed my holiday. That's perverse!

Our Response

We are very sorry to hear that you had received an email asking you to rate your holiday, after the tour was cancelled. This issue has been passed along to the relevant department.


We understand that our Customer Care team have been in direct contact with you regarding this.

ARGENTINA ADVENTURE

Friday 15 Feb 2019
Overview Rating:
Our Service: average
Tour cancelled at what we thought was short notice

ESSENCE OF ARGENTINA & BRAZIL

Saturday 24 Nov 2018
Overview Rating:
Our Service: Good
Very good, but a bit different to their other tours. This one had only 8 participants and the guides were all local so we had 4 different ones. In Argentina they were very good - all women, informative and fun. In Rio de Janeiro though our main guide was not good, he seemed to want to have as little to do with us as possible except when it came to eating large meals from the buffet and accompanying us to the airport to get his tip. I didn't give him one as I found his views somewhat repugnant. We did have a another guide on our jeep tour of Rio and he was lovely