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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Dubai & the Desert

Tuesday 14 May 2024
Overview Rating:
Our Tour: Excellent
This was an amazing experience from start to finish.
Booking was easy, with super friendly and professional staff who were more than willing to help us with extra flights for a 2 week trip before we joined the cruise.
The Victoria Meekong boat was impressive………new, modern and impeccably spotless with every need catered for. The cabins were extremely spacious with a small private balcony to relax and enjoy the scenery en route.
The crew were so friendly, always happy and smiling, going above and beyond to ensure our every need was catered for.
The food was delicious with breakfast, lunch and dinner included everyday in the package. It was a mix of Western and Asian cuisine and there was definitely no chance of ever going hungry! Hot drinks, soft beverages and beer were available at no extra cost throughout the day and also wine during lunch and dinner.
There were excursions most days ( morning and afternoon) which were entirely optional. As, it was 40 degrees throughout our cruise, we chose to just do one per day as it was completely exhausting in the heat. Instead we took advantage to recharge and relax on the sun loungers, dipping in and out of the pool to cool off.
If I had to be super critical of one aspect of the cruise ( and it did not in the least affect our enjoyment of the holiday!), was that some of the excursions did not meet our expectations. Too many similar experiences and duplications ( temple visits and silk making for example). Also, the floating market was a disappointment and did not look like the picture advertised on the website.
Finally, the Tour Guides we had for both Vietnam and Cambodia were brilliant. Great characters, full of life, funny and extremely knowledgable.
A great trip and wonderful memories made!

Dubai & the Desert

Wednesday 08 May 2024
Overview Rating:
Our Tour: Excellent
Our trip was fantastic. The cabin was very clean and spacious, the food of a high quality and the service was exceptional. The guides who took us out worked very hard to ensure we had a great experience and I would thoroughly recommend the river cruise to anyone who wants to see the real Vietnam and Cambodia, but not have to worry about arranging it independently.

Dubai & the Desert

Wednesday 08 May 2024
Overview Rating:
Our Tour: Excellent
Victoria Mekong ship is beautiful. The crew are wonderful with very friendly and helpful staff. Cabins are excellent with plenty of storage space - important for 7 days. The food was good with lots of choice. There are plenty of excursions with activities offshore every morning and afternoon. We could have done with more relaxation time looking back but of course you don't have to go on the trips and can stay onboard and relax by the pool with a drink if you prefer.

MAGNIFICENT CHINA

Thursday 15 Nov 2018
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

The tour was well planned and arrangements excellent. Cannot think of any negatives and would recommend to anyone who could keep up tha pace

Product :

Really good value for money. Hoffman, our guide made the tour even better through his willingness to go out of his way to provide information, plan things effectively and ensure our welfare.
All hotels were reasonable given different Chinese expectations although Marco Polo hotel in Dubai was a little tired, out of the way and had a very noisy night club

Our Response

Thank you for your 5* review,
We are thrilled to hear that you had an excellent tour and that you thought it was well planned and smooth running. We are also delighted that you cannot think of any negative points! and it's fantastic that you would recommend our company to everyone! And we also hope you will think of us when booking your next trip!

LEGENDS OF CHINA

Sunday 25 Jun 2017
Overview Rating:
Our Service: Excellent
Our Tour: Excellent

Service rating :

Wendy Woo tours delivered everything we expected from arranging pick up from home and chauffeur transport to and from and our stop off in Dubai and in China but also the provision of excellent 5* hotels in China all supported by our wonderful national guide Ivy. The tour was well paced and the additional extra such as a lecture at the terracotta army, access to the archeologists at the Hangyangling mausoleum, dumpling making and many others made the tour special.
Our national guide Ivy looked after everyones needs and made sure everyone was happy with the pace.

Product :

We received everything we expected and more and will be booking further tours to other countries with Wendy Woo

Our Response

Thank you for your kind feedback, we're delighted to hear that you were so pleased with our exclusive experiences, and hope you felt they gave you a real insight into Chinese Culture and history!