Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Christmas in India

Thursday 03 Oct 2024

Overview Rating:

Our Service: Excellent

excellent, with a few exception on food

Inspiring India

Sunday 29 Sep 2024

Overview Rating:

Our Service: Excellent

Extremely informative and easy to deal with. The booking experience was no problem. This will be the second Wendy Wu booking having been on a previous tour with this Company, although booked as part of a cruise package through another Company. That included a visit to China. The guides were excellent on that tour hence booking directly this time. Keith and Natasha are a credit to Wendy Wu

Inspiring India

Friday 20 Sep 2024

Overview Rating:

Our Service: Excellent

I wanted to vary the extension and change to different flights. Natasha was really helpful and sorted everything.

Inspiring India

Wednesday 28 Aug 2024

Overview Rating:

Our Service: Excellent

Dealt with sales consultant Arti who could not have been more helpful.
After several different attempts, with her help we managed to tailor make a guided tour of Rajasthan to meet our requirements.

Our Response

Thank you for your review and we're thrilled to hear that Arti was able to help tailor the perfect Rajasthan tour for you. We are sure you will have an incredible experience. Jimmy, Wendy Wu Tours.

Inspiring India

Thursday 15 Aug 2024

Overview Rating:

Our Service: Excellent

Impeccable! Not pushy selling at all. Wendy Wu Reps and Sales Staff are so knowledgeable, helpful and genuinely friendly. Having been in the customer service side of business all of my working life (and I have just retired this year in July) I recognise a superb team when I meet one and Wendy Wu come out as THE best at Customer Service and Customer Relations I have ever encountered. They are in my opinion the most honest and best at what they do and I would not hesitate to recommend them to anyone at all

Our Response

Thank you for your wonderful review and kind words. We’re delighted to hear that our team’s knowledge, helpfulness, and genuine friendliness made a positive impression. Your recognition truly means a lot to us, and we deeply appreciate your high recommendation.

Do let us know if we can assist you further.

Many thanks and kind regards,
Jimmy,
Wendy Wu Tours

Highlights of India

Monday 01 Jul 2024

Overview Rating:

Our Service: Excellent

I contacted Keith following the recent roadshow in Southend to discuss a potential booking to India. He couldn’t deal with me at that moment but arranged for Julia to call. She contacted me within 5 minutes and answered my queries regarding changes to the flights. I booked the tour as consequence and received the confirmation shortly afterwards.

Inspiring India

Saturday 29 Jun 2024

Overview Rating:

Our Service: Excellent

I was at a roadshow and as a result signed up for a tour.

Christmas in India

Saturday 22 Jun 2024

Overview Rating:

Our Service: Excellent

Good customer service, I’m a returning customer after an amazing trip to Japan last year. The tour guide made the tour so special.

Inspiring India

Friday 31 May 2024

Overview Rating:

Our Service: Excellent

Hannah was very helpful and knowledgeable about the holiday I was booking and answered all my questions with the reassurance I could ring her again if I had anymore questions in the future.

Himalayan Kingdoms

Monday 06 May 2024

Overview Rating:

Our Tour: Excellent

A most interesting tour which delivered what the brochure promised. The Wendy Wu pre-tour information, however, was out of date with reference to some tour experiences, eg. no food available on the 9 hour train journey north from Kolkata - we were provided with lunch boxes and food could be purchased from vendors who walked through the carriages. Our national guides were very informative, though the India guide was lax in his management style - however, he did put in extra visits which we all appreciated and enjoyed.

Northern India Discovery

Tuesday 23 Apr 2024

Overview Rating:

Our Tour: Excellent

This was our first experience of using Wendy Wu. From the first point of contact with the company we received excellent customer service and this was reflected throughout our booking and during the Tour itself. The Tour was an amazing experience which we will never forget. The quality of the Hotels and food was excellent. Our guide was first class and ensured all the arrangements for the tour went smoothly and was extremely knowledgable as were the local guides in certain locations. The tour was full on with a lot of travelling, early starts and long days. However without this we wouldn't have had such a fulfilling experience. Would definitely recommend this tour to experience India joanna.solanki@n-compass.org.uk

Inspiring India

Sunday 21 Apr 2024

Overview Rating:

Our Tour: Good

Good tour, a lot of sightseeing, a lot of travelling

Inspiring India

Wednesday 17 Apr 2024

Overview Rating:

Our Tour: Good

Enjoyed this holiday very much. But I've been quite unwell since I got home.

Northern India Discovery

Tuesday 16 Apr 2024

Overview Rating:

Our Tour: Excellent

Excellent tour, well organised, brilliant guide that made everything so easy and enjoyable. The hotels were mostly good quality although some needed a bit of investment in staff training and fixtures. The only criticism we have is the talk by the farmer at the cookery demonstration- not relevant. The drivers were excellent.

Highlights of India

Monday 15 Apr 2024

Overview Rating:

Our Tour: Excellent

It was a bit full on and tiring but we'll worth it.