Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Laos and Cambodia Unveiled

Sunday 14 Apr 2024

Overview Rating:

Our Tour: Excellent

Amazing holiday - thoroughly enjoyed it all and would certainly recommend.
The guides for both countries were informative, knowledgeable and very helpful. Our guide in Cambodia, Sokhoeun was fantastic, proud of his country, extremely funny, witty and made us all laugh everyday. He is unforgettable!
The hotels were well positioned and all of decent standard. The restaurants were all lovely, varied in menu choices, some extremely high standard. The food was well presented, tasty and a true representation of the area of the world.
Our group were a good mix of people, friendly and great fun to have around.
Loved it all!

Thailand & Laos Adventure

Sunday 07 Apr 2024

Overview Rating:

Our Tour: Excellent

Absolutely amazing lovely people wendy wu were brilliant always travel with them never let's us down great company to tour with

Thailand & Laos Adventure

Friday 05 Apr 2024

Overview Rating:

Our Tour: average

Disappointed with guide in Thailand.
Some hotels tired.
Thailand more developed than we were expecting

Highlights of Laos

Monday 18 Mar 2024

Overview Rating:

Our Tour: Excellent

Very interesting, and wonderful to travel overland seeing the country. Our guide Pet was really amazing sorting everything out when flights were cancelled. Definitely recommend him as utterly charming and helpful

Our Response

Thank you for your review! We're thrilled to hear that you found your overland journey through the country very interesting. It's fantastic that Pet, your guide, was able to handle unexpected challenges like cancelled flights with such efficiency. We'll be sure to pass along your compliments to him. We appreciate your recommendation and hope to welcome you back on another tour soon. Jimmy, Wendy Wu Tours.

Highlights of Laos

Tuesday 12 Mar 2024

Overview Rating:

Our Tour: average

Totally exhausting and very physically demanding - badly planned, poor quality rooms - one had bars across the window! Long days travelling on dusty roads - extremely stressful and tiring. Food very limited
not the quality travel experience we had previously with this company

Our Response

Thank you for sharing your experience with us, and we're genuinely sorry to hear that it didn't meet your expectations. We take all feedback seriously, and while we've received very positive responses from other customers regarding this tour, we understand that each customer's experience can vary. Your feedback helps us improve, and we'll be sure to look into the issues you've raised, including the planning, accommodation quality, travel logistics, and food options. We strive to provide high-quality travel experiences, and we'll be in touch to address your concerns and ensure your future experiences with us are more enjoyable. Thank you for bringing this to our attention. Jimmy, Wendy Wu Tours.

Highlights of Laos

Sunday 10 Mar 2024

Overview Rating:

Our Tour: Good

Great guide, fascinating country. Wish there was more wildlife.

Highlights of Laos

Sunday 10 Mar 2024

Overview Rating:

Our Tour: Good

The trip was well planned and executed. The guide was knowledgeable and helpful. The trip involved a lot of driving along rough roads, to get from Luang Prabang to the plain of Jars and then on to Van Vieng, which was unavoidable, but not comfortable after driving all day just looking out of the bus window.

Thailand & Laos Adventure

Sunday 03 Mar 2024

Overview Rating:

Our Tour: average

The tour was very good and varied and a great snap shot into Thailand and Laos. However, the hotel accommodation was poor, often with degraded fixtures and insects, and certainly below Wendy Wu's pre-Covid standards.

Highlights of Laos

Saturday 02 Mar 2024

Overview Rating:

Our Service: Excellent

Easy process and all information on link.

Thailand & Laos Adventure

Wednesday 28 Feb 2024

Overview Rating:

Our Tour: Good

The tea plantation a waste of time . Hours journey sampled couple teas . No explanations on the tea making process or chance to walk around the plantation. Very disappointing.
Otherwise the food was good some hotels breakfast disappointing . Needed more time in some places Buddah Park . Good guides .

Highlights of Laos

Wednesday 03 Jan 2024

Overview Rating:

Our Service: Excellent

The person responsible for making the booking was knowledgeable and helpful.

Laos and Cambodia Unveiled

Friday 22 Dec 2023

Overview Rating:

Our Tour: Excellent

Both our country guides were just amazing - so knowledgeable and supportive. The pace was just right in the heat and I feel like we did get a good feel of Cambodia and Laos in only a short time, thanks for our guides. Might be worth cutting a temple or two in Cambodia and switching to the bamboo railway which we heard great things about but certainly no complaints! Thank you!

Highlights of Laos

Saturday 25 Nov 2023

Overview Rating:

Our Tour: Good

Excellent trip but a couple of glitches downgraded it from 5 star.

Laos and Cambodia Unveiled

Tuesday 02 May 2023

Overview Rating:

Our Tour: Excellent

We had a wonderful holiday. Our tour guide in Cambodia, Sokhoeun, was wonderful, and helped us individually beyond what was expected. His explanations of the country's history was deeper than we thought possible. He was very polite, in every way, and just completed a wonderful holiday experience.

Thailand & Laos Adventure

Saturday 01 Apr 2023

Overview Rating:

Our Tour: Excellent

Excellent tour and brilliant guides. Only downsides, the hotel in Bangkok was too far away from any tourist sites and the atmospheric pollution there was dreadful. Any one with any respiratory issues would have real problems. I think that you should advise potential customers with these issues not to travel at the end at the end of the dry season when the farmers burn stubble in the dried out paddy fields. Otherwise, very enjoyable.