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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Laos and Cambodia Unveiled

Friday 20 Sep 2024
Overview Rating:
Our Service: Excellent
Andy was very good at investigating all alternatives to get us the best deal available for the trip that we wanted

Thailand & Laos Adventure

Wednesday 11 Sep 2024
Overview Rating:
Our Service: Excellent
This will be our 6th trip with this company their service has always been excellent

Our Response

Many thanks for your kind words and for choosing to travel with us once again! We’re delighted to hear that you’ve consistently received excellent service over the course of your previous tours; your continued support means the world to us.

We look forward to making your next journey just as memorable. If there’s anything we can do to make it even more special, please don’t hesitate to get in touch. Jimmy, Wendy Wu Tours.

Japan Uncovered

Friday 19 Apr 2024
Overview Rating:
Our Tour: Good
re Japan Uncovered #16 27 March - 11 April 24

Having toured Vietnam, Laos & Cambodia with Wendy Wu a few years ago we were confident in booking this tour with Wendy Wu and we were not disappointed.
The tour is a busy one and a lot of walking is involved. In some of the castles we visited stairways were steep and slippery due to having to take our shoes off. We would say that the physical rating of 1 is misleading. During the 14 days that we toured we walked 141 kms (87.5 miles) about 10 kms (6 miles) per day which is tough on someone who is not very mobile and indeed some of our party missed out seeing some places as they could not manage the distance.
Hotels were all very good. some with lovely views over the coast and Mount Fuji. Only the 2 European chain hotels had bars (Sheraton & Mercure) but there were vending machines everywhere to purchase drinks when required.
The food was Japanese apart from a few buffets which included more European dishes. I will say that we found the meals very samey. On occasions we had the same for lunch and evening meal but there was always plenty of it and a selection of different items so you could pick out what you liked.
We enjoyed the Castles, Temples, Gardens, Bullet Train, Snow Monkeys and of course the cherry blossoms.
Our guides English was a little slow and he had the habit of repeating instructions over and over making it longer to get anywhere ie into our hotel rooms but was flexible when he needed to be.
Not a lot of free time on the tour. We were lucky to arrive at lunchtime in Osaka and so had free time until the evening meal so we took the train to Osaka Castle where we wandered the gardens. We were glad that we did as we saw more than when we returned the following day. At the end of the tour we had 2 free afternoons which again enabled us to take the train back into Tokyo Centre to wander around.
All in all a great time seeing everything that you should when visiting Japan.

Laos and Cambodia Unveiled

Sunday 14 Apr 2024
Overview Rating:
Our Tour: Excellent
Amazing holiday - thoroughly enjoyed it all and would certainly recommend.
The guides for both countries were informative, knowledgeable and very helpful. Our guide in Cambodia, Sokhoeun was fantastic, proud of his country, extremely funny, witty and made us all laugh everyday. He is unforgettable!
The hotels were well positioned and all of decent standard. The restaurants were all lovely, varied in menu choices, some extremely high standard. The food was well presented, tasty and a true representation of the area of the world.
Our group were a good mix of people, friendly and great fun to have around.
Loved it all!

Thailand & Laos Adventure

Sunday 07 Apr 2024
Overview Rating:
Our Tour: Excellent
Absolutely amazing lovely people wendy wu were brilliant always travel with them never let's us down great company to tour with

Thailand & Laos Adventure

Friday 05 Apr 2024
Overview Rating:
Our Tour: average
Disappointed with guide in Thailand.
Some hotels tired.
Thailand more developed than we were expecting

Highlights of Laos

Monday 18 Mar 2024
Overview Rating:
Our Tour: Excellent
Very interesting, and wonderful to travel overland seeing the country. Our guide Pet was really amazing sorting everything out when flights were cancelled. Definitely recommend him as utterly charming and helpful

Our Response

Thank you for your review! We're thrilled to hear that you found your overland journey through the country very interesting. It's fantastic that Pet, your guide, was able to handle unexpected challenges like cancelled flights with such efficiency. We'll be sure to pass along your compliments to him. We appreciate your recommendation and hope to welcome you back on another tour soon. Jimmy, Wendy Wu Tours.

Vietnam Panorama

Sunday 17 Mar 2024
Overview Rating:
Our Tour: Excellent
Very full on but provided a very good insight to Vietnam. Tour ****** provided us with very interesting information on life and culture covering a range of topics. The add on 5 day extension in Laos was well worth it and provided a very different and informative culture.

Our Response

Thank you for sharing your experience, we're delighted to hear that you found our tour of Vietnam insightful and engaging. Our goal is to provide our customers with a comprehensive understanding of the destinations they visit, and it's fantastic to know that our tour escort was able to offer intriguing insights into Vietnamese life and culture.

We're also pleased that you enjoyed the add-on extension to Laos. Exploring neighbouring countries often offers a contrasting perspective, and we're glad it provided you with a unique and informative cultural experience.

Your feedback is greatly appreciated, and we hope to welcome you on another tour soon. Jimmy, Wendy Wu Tours.

Highlights of Laos

Tuesday 12 Mar 2024
Overview Rating:
Our Tour: average
Totally exhausting and very physically demanding - badly planned, poor quality rooms - one had bars across the window! Long days travelling on dusty roads - extremely stressful and tiring. Food very limited
not the quality travel experience we had previously with this company

Our Response

Thank you for sharing your experience with us, and we're genuinely sorry to hear that it didn't meet your expectations. We take all feedback seriously, and while we've received very positive responses from other customers regarding this tour, we understand that each customer's experience can vary. Your feedback helps us improve, and we'll be sure to look into the issues you've raised, including the planning, accommodation quality, travel logistics, and food options. We strive to provide high-quality travel experiences, and we'll be in touch to address your concerns and ensure your future experiences with us are more enjoyable. Thank you for bringing this to our attention. Jimmy, Wendy Wu Tours.

Highlights of Laos

Sunday 10 Mar 2024
Overview Rating:
Our Tour: Good
Great guide, fascinating country. Wish there was more wildlife.

Highlights of Laos

Sunday 10 Mar 2024
Overview Rating:
Our Tour: Good
The trip was well planned and executed. The guide was knowledgeable and helpful. The trip involved a lot of driving along rough roads, to get from Luang Prabang to the plain of Jars and then on to Van Vieng, which was unavoidable, but not comfortable after driving all day just looking out of the bus window.

Thailand & Laos Adventure

Sunday 03 Mar 2024
Overview Rating:
Our Tour: average
The tour was very good and varied and a great snap shot into Thailand and Laos. However, the hotel accommodation was poor, often with degraded fixtures and insects, and certainly below Wendy Wu's pre-Covid standards.

Highlights of Laos

Saturday 02 Mar 2024
Overview Rating:
Our Service: Excellent
Easy process and all information on link.

Thailand & Laos Adventure

Wednesday 28 Feb 2024
Overview Rating:
Our Tour: Good
The tea plantation a waste of time . Hours journey sampled couple teas . No explanations on the tea making process or chance to walk around the plantation. Very disappointing.
Otherwise the food was good some hotels breakfast disappointing . Needed more time in some places Buddah Park . Good guides .

Highlights of Laos

Wednesday 03 Jan 2024
Overview Rating:
Our Service: Excellent
The person responsible for making the booking was knowledgeable and helpful.