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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Treasures of Taiwan

Friday 30 May 2025
Overview Rating:
Our Tour: Excellent
This was an excellent trip which took us all around the island, we saw history both ancient, modern and recent. Also natural amazing beautiful areas, national parks and a beach resort. We truly experienced a varied and fascinating trip around the island, as well as looking at the indigenous culture .

Japan Uncovered

Friday 02 May 2025
Overview Rating:
Our Tour: average
The tour involved a great deal of walking and being on ones feet for 3.5 hours and even 4.5 hours. The Wendy Wu brochure did not give this information and we were informed only at the last minute with the receipt of the detailed itinerary. It was too late to select an alternate tour, had we known this we would not have gone on this particular tour. Further we visited several castles, temples and Shrines but was unable to go inside some of them , only viewed from outside. And there was nothing to see on some of the castles only the building. Would it not be better to visit some other interesting places instead ? At least on 2 occasions, going to dinner outside the hotels involved walking in heavy rain for 15 minutes or more and no transport was provided.
It would have been nice to see some Japanese musical show or some local cultural dancing, instead of visiting castles, shrines etc over and over again.
On the plus side we visited several big Cities and especially enjoyed visits to Hiroshima, Mount Fuji and Nara Buddhist Temple, Takayama Festival Floats were noteworthy. Also Mount Hakone and Lake Ashi were also enjoyable visits.
The tour guide Mr SEKI was exceptional was very helpful and was very attentive to all the needs of members in the tour group. I should also mention that the coach drivers were good and helpful to the group.
Also not very happy with Cathy Pacific return flight as we had to get off the plane at Taiwan stop and subjected to an extra security check, not ideal for older people !!!

Treasures of Taiwan

Friday 02 May 2025
Overview Rating:
Our Tour: Excellent
WendyWu provided a packed itinerary which was enjoyable throughout. The National Guide was excellent as was the coach and driver. Food throughout was varied giving us a chance to try different Taiwanese cuisine. The hotels were excellent standard, clean and spacious. I enjoyed every moment of my trip.

Treasures of Taiwan

Saturday 12 Apr 2025
Overview Rating:
I feel so so lucky to have had Justin as my tour guide. Not only has he superb knowledge about Taiwan but he also was always looking out for ways to improve and extend our experience of the packed itineraray. He bought lots of snacks and fruits for us all to try. He constantly checked our wellbeing on journeys, teaching us a little Mandarin (with great humour) on the coach rides and letting us snooze when we were dozy. He was unbelievably kind and considerate to me when I got exhausted and was happy for me to do things at my own pace. When I had to have a rest and recharge day in the hotel to recover in the high humidity he sent me photos of where the group had been and brought information leaflets / gifts and snacks for me. Such a thoughtful man who absolutely made my holiday. I am eternally grateful to him for making my Taiwan tour such a memorable one. 

Treasures of Taiwan

Tuesday 01 Apr 2025
Overview Rating:
Our Service: Excellent
Great tours available and easy to book online or contact an agent directly who works hard to find you the best deal and tailor pre or post tour extras and flights to your needs.

Treasures of Taiwan

Saturday 01 Feb 2025
Overview Rating:
Our Service: Excellent
The service I recently received from Arti was excellent once again. Her knowledge, advice and patience was outstanding. I have travelled with this company several times, and as a result of my experiences from the ease of booking to the tours themselves, I will always use this company. Nothing is too much trouble and everything is done to ensure that the tours deliver what they promise, and everybody is treated on a personal basis and not just a number. I can’t recommend this company enough.

Treasures of Taiwan

Friday 31 Jan 2025
Overview Rating:
Our Service: Excellent
As always a friendly , speedy and enlightening experience. Lots of information given, questions answered and problems solved.

Treasures of Taiwan

Wednesday 29 Jan 2025
Overview Rating:
Our Service: Excellent
I have travelled with Wendy Wu Tours to many countries and have never been disappointed. The itinerary is full and accommodation excellent. Everything is taken care of so that you can fully immerse yourself in the experience of visiting a wonderful destination. Cannot fault them.

Treasures of Taiwan

Friday 01 Nov 2024
Overview Rating:
Our Tour: Good
Going around Taiwan in a bus with an excellent guide, staying in good hotels and being fed way too much food was an excellent way to see Taiwan~

Treasures of Taiwan

Thursday 31 Oct 2024
Overview Rating:
Our Tour: Good
Treasure of Taiwan was a good tasters of the island, accommodation was excellent as you expected from Wendy Wu. What I would do differently is stop over halfway to acclimatize the long flight was exhausting both there and back, pick up at airport was a fail but was soon solved once I had contacted help line, which required some patience and practice!!

Treasures of Taiwan

Thursday 25 Jul 2024
Overview Rating:
Our Service: Excellent
Very helpful advice from Alexia in a pre booked phone consulation after she had researched a selection of less strenuous tours suitable for me. It was great that she had recently been on the Uzbekistan tour I selected as I was able to answer my specific questions. I also booked the Treasures of Taiwan tour for Spring 2025 and she'd also experienced that tour too.

Treasures of Taiwan

Thursday 30 May 2024
Overview Rating:
Our Tour: average
The tour itinerary looked promising but the guide kept cutting out key parts without justification. He seemed determined to finish before 7pm each day including dinner - so that we were eating at 5:30 or 6pm before getting back to our hotel.
It was perfectly understandable that we couldn't visit Taroko Park because of the earthquake, but there was no reason to cancel the scheduled sunset beach visit nor the 2 hour walk in Kinteng national park the following day.
Accomodation was generally fine, but the so-called spa hotel was not. It merely had spa water coming out of the bath taps - we had to go to another hotel to enjoy spa facilities.
Atogether a very disappointing trip.

Treasures of Taiwan

Friday 10 May 2024
Overview Rating:
Our Service: Excellent
Friendly and thoughtful trustworthy nothing to small

Scenic South Korea

Tuesday 23 Apr 2024
Overview Rating:
Our Tour: Good
The tour itself was excellent but the hotels and the majority of the food was of the fast take away variety. For the price ,especially as food in S Korea is quite cheap, I expected , better quality meals.
I have recently returned from a Scenic New Zealand trip where both the food and accommodation was of a much higher standard
The Taiwan extension was good with an excellent hotel in SunMoon Lake
We used Wendy Wu for this holiday as there are few U.K. holiday companies who arrange tours to Korea/Taiwan . . Not sure if I'd travel with Wendy Wu if other tour operators such as Scenic covered the area
The guides in both Korea & Taiwan were excellent and relevant information and new when to keep quiet

Treasures of Taiwan

Thursday 16 Nov 2023
Overview Rating:
Our Tour: Good
Several things needed improvement. There was FAR too much food. No one needs or wants huge lunches and dinners every day. Also this meant we never had a chance to eat in local cafes etc. Our guide thought the only shopping we might want was for snacks(!) and beer so we went to 7-11s every day. I didn't manage to get any presents for family. When we went anywhere he told us the time and place to meet but got uptight if you strayed more than a few yards from him.