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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Laos and Cambodia Unveiled

Friday 20 Sep 2024
Overview Rating:
Our Service: Excellent
Andy was very good at investigating all alternatives to get us the best deal available for the trip that we wanted

Mekong Explorer

Thursday 08 Aug 2024
Overview Rating:
Our Service: Excellent
The staff were extremely helpful when we were booking our holiday and very patient in answering our questions. Nothing was too much trouble and we are really looking forward to our holiday to Vietnam and Cambodia next year.

Our Response

Thank you for your lovely review. We’re so pleased to hear that our staff were helpful and patient throughout the booking process. It’s wonderful to know that nothing was too much trouble, and we’re excited for you as you look forward to your holiday in Vietnam and Cambodia next year. If you have any further questions or need assistance, don’t hesitate to get in touch. Jimmy, Wendy Wu Tours.

Dubai & the Desert

Tuesday 14 May 2024
Overview Rating:
Our Tour: Excellent
This was an amazing experience from start to finish.
Booking was easy, with super friendly and professional staff who were more than willing to help us with extra flights for a 2 week trip before we joined the cruise.
The Victoria Meekong boat was impressive………new, modern and impeccably spotless with every need catered for. The cabins were extremely spacious with a small private balcony to relax and enjoy the scenery en route.
The crew were so friendly, always happy and smiling, going above and beyond to ensure our every need was catered for.
The food was delicious with breakfast, lunch and dinner included everyday in the package. It was a mix of Western and Asian cuisine and there was definitely no chance of ever going hungry! Hot drinks, soft beverages and beer were available at no extra cost throughout the day and also wine during lunch and dinner.
There were excursions most days ( morning and afternoon) which were entirely optional. As, it was 40 degrees throughout our cruise, we chose to just do one per day as it was completely exhausting in the heat. Instead we took advantage to recharge and relax on the sun loungers, dipping in and out of the pool to cool off.
If I had to be super critical of one aspect of the cruise ( and it did not in the least affect our enjoyment of the holiday!), was that some of the excursions did not meet our expectations. Too many similar experiences and duplications ( temple visits and silk making for example). Also, the floating market was a disappointment and did not look like the picture advertised on the website.
Finally, the Tour Guides we had for both Vietnam and Cambodia were brilliant. Great characters, full of life, funny and extremely knowledgable.
A great trip and wonderful memories made!

Magical Mekong Cruise & Beach

Sunday 05 May 2024
Overview Rating:
Our Tour: Excellent
The ship the crew were wonderful we got to see the real side of Cambodia & Vietnam from village life to cocktails at raffles

Classic Mekong

Saturday 27 Apr 2024
Overview Rating:
Our Tour: Excellent
Excellent tour through Cambodia and Vietnam, visited many amazing places and made unforgettable memories

Angkor to the Bay

Friday 26 Apr 2024
Overview Rating:
Our Tour: Excellent
We really enjoyed our tour of Cambodia and Vietnam. We saw so much in those two countries and had so many different experiences which made for a very memorable time. Our guides, Arun and John were excellent and wanted us to get as much from our time in their countries as we could. The group size, seventeen, was good. The schedule was very packed though, and personally we would have preferred doing a little less and having a bit more time to ourselves. It was exceptionally hot, 36 C on most of the days, so far too hot for long, full on days. The food was good, but meals were fairly repetitive and we often had similar set menus at lunchtime and in the evening wherever we went. A smaller meal at lunchtime would have been fine. Having big lunches also took up a great deal of time. Having some evening meals in our hotels would have given us more time. So much to think about and so many photos to look at!

55032

Wednesday 24 Apr 2024
Overview Rating:
Our Tour: Excellent
What a lovely ship. The staff were incredibly attentive. Once they knew what you liked, the next time, it was ready waiting for you, you didn't have to ask. They took an interest in you and were happy to chat to you. The accommodations were as good as any 5star hotel. The food was excellent. We got to visit the Captains Deck and Engineering and learnt about the excellent environmental processes on the ship. A lovely and very comfortable sundeck. A superb bar. An inclusive guide on the many landside visits by tender that you could choose to go on. My time on the Victoria Mekong was only 4 days and only part of my inclusive Wendy Wu trip of Cambodia and Vietnam, however, it was most certainly my favourite part. I was informed that the ships company is starting a seven day trip of the Mekong; now that would be very special.

Japan Uncovered

Friday 19 Apr 2024
Overview Rating:
Our Tour: Good
re Japan Uncovered #16 27 March - 11 April 24

Having toured Vietnam, Laos & Cambodia with Wendy Wu a few years ago we were confident in booking this tour with Wendy Wu and we were not disappointed.
The tour is a busy one and a lot of walking is involved. In some of the castles we visited stairways were steep and slippery due to having to take our shoes off. We would say that the physical rating of 1 is misleading. During the 14 days that we toured we walked 141 kms (87.5 miles) about 10 kms (6 miles) per day which is tough on someone who is not very mobile and indeed some of our party missed out seeing some places as they could not manage the distance.
Hotels were all very good. some with lovely views over the coast and Mount Fuji. Only the 2 European chain hotels had bars (Sheraton & Mercure) but there were vending machines everywhere to purchase drinks when required.
The food was Japanese apart from a few buffets which included more European dishes. I will say that we found the meals very samey. On occasions we had the same for lunch and evening meal but there was always plenty of it and a selection of different items so you could pick out what you liked.
We enjoyed the Castles, Temples, Gardens, Bullet Train, Snow Monkeys and of course the cherry blossoms.
Our guides English was a little slow and he had the habit of repeating instructions over and over making it longer to get anywhere ie into our hotel rooms but was flexible when he needed to be.
Not a lot of free time on the tour. We were lucky to arrive at lunchtime in Osaka and so had free time until the evening meal so we took the train to Osaka Castle where we wandered the gardens. We were glad that we did as we saw more than when we returned the following day. At the end of the tour we had 2 free afternoons which again enabled us to take the train back into Tokyo Centre to wander around.
All in all a great time seeing everything that you should when visiting Japan.

Mekong Explorer

Tuesday 16 Apr 2024
Overview Rating:
Our Tour: Excellent
During touring Vietnam & Cambodia we did a cruise on the Mekong explorer this was in the middle of the tour and was a great relaxing experience in the middle of a hectic tour which we would recommend and always remember

Laos and Cambodia Unveiled

Sunday 14 Apr 2024
Overview Rating:
Our Tour: Excellent
Amazing holiday - thoroughly enjoyed it all and would certainly recommend.
The guides for both countries were informative, knowledgeable and very helpful. Our guide in Cambodia, Sokhoeun was fantastic, proud of his country, extremely funny, witty and made us all laugh everyday. He is unforgettable!
The hotels were well positioned and all of decent standard. The restaurants were all lovely, varied in menu choices, some extremely high standard. The food was well presented, tasty and a true representation of the area of the world.
Our group were a good mix of people, friendly and great fun to have around.
Loved it all!

Angkor to the Bay

Sunday 14 Apr 2024
Overview Rating:
Our Tour: Excellent
Fantastic holiday. Adam was an amazing guide in Cambodia and John Pham was equally amazing in Vietnam.
Would highly recommend this tour.
I really can’t believe how much we have seen in 17 days!
The hotels were all of a high standard with friendly and efficient staff.
The local guides can make it break a holiday and I can’t praise Arum or John enough- both such kind, gentle and informative men.

Vietnam & Cambodia Discovery

Sunday 07 Apr 2024
Overview Rating:
Our Tour: Excellent
Excellent itinerary but particularly the variety of experiences is what attracted us to the tour and it definitely didn’t disappoint! The group was a fantastic bunch of people which really made the holiday extra enjoyable and fun. Our tour guide in Vietnam was very knowledgeable, he was very passionate about his job and couldn’t do more for the group to make sure we all had a great time and that everything ran very smoothly. This was our third Wendy Wu tour, they have all been excellent but we think that this was the best one yet.

Vietnam & Cambodia Discovery

Friday 22 Mar 2024
Overview Rating:
Our Tour: Good
Excellent itinerary although at times felt there was very little down time to recover. Guide maybe gave us more information than could be absorbed and although a very lovely guy was sometimes hard to understand. Cambodian guide very clear and informative.. Amazing experiences that wouldn’t have been done unless in an escorted group.

Around Cambodia

Saturday 09 Mar 2024
Overview Rating:
Our Tour: Excellent
Fabulous tour around Cambodia with lots of different experiences. Food, hotels and guide were excellent.

Our Response

Cambodia is definitely an amazing destination. We're delighted you had a fabulous tour. Thanks for your review! Jimmy, Wendy Wu Tours

Around Cambodia

Friday 08 Mar 2024
Overview Rating:
Our Tour: Good
Around Cambodia was my third Wendy Wu tour and I wasn’t disappointed. The guide was very informative and kept us busy on a daily basis, the food on the whole was amazing and being shown the history of this beautiful country was enjoyable start to finish. I struggled with the heat, not use to warm weather being from Uk 😊 but all the hotels were of high standard and had air con. Already recommended to friends and family to visit. Hopefully another tour will become possible seeing more of Cambodia soon.

Our Response

That's wonderful to hear! We all look forward to you travelling with us again. Jimmy, Wendy Wu Tours.