We are open 7 days a week View our opening hours
The Award-Winning Tour Specialist
Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

Celebrating 25 Years of tour excellence
Close

Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Laos and Cambodia Unveiled

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Excellent
It was a very memorable holiday with two great guides, amazing countries, delicious food and lovely hotels ! Highly recommended

Our Response

Thank you so much for your fantastic 5‑star review!
We’re thrilled to hear that your Laos & Cambodia Unveiled tour was such a memorable experience. It sounds like you had a wonderful journey — with two amazing guides, breathtaking destinations, delicious food, and lovely hotels along the way.
We’re delighted that the trip left such a positive impression and truly appreciate your high recommendation. It means a great deal to us and to our team.

Thank you again for travelling with us, and we hope to welcome you on another adventure very soon!

Laos and Cambodia Unveiled

Thursday 26 Feb 2026
Overview Rating:
Our Tour: Good
This was a very good holiday exploring Laos and Cambodia. Highlights were Laos Museum of Art, Vang Vieng. Ankor Wat and other temples and Kompat (the latter an alternative to Battambang due to border issues). It is sensible to have Laos as the first week as it does have a somewhat lower level of development / hotels than Cambodia.

An area to improve is the Laos travel from Vang Vieng to Luang Prabang - using an early morning internal flight (from Vientiane) is really not great - please explore other options - rail / bus. There could be better hotel options in Vientiane and Luang Prabang - location not great and in LP little hot water / internet down).

Our Response

Thank you for your thoughtful 4‑star review. We’re so glad to hear you enjoyed exploring Laos and Cambodia and that highlights like Vang Vieng, Angkor Wat and Kampot made the trip memorable.
We really appreciate your constructive feedback too. Your comments on the internal flight from Vang Vieng to Luang Prabang, as well as the hotel locations and facilities in Laos, are extremely helpful. We’ll be reviewing these points with our product team to see where improvements can be made for future travellers.

Thank you again for travelling with us and for taking the time to share your experience — it’s great to hear the trip was overall such a good one.

2380424

Sunday 22 Feb 2026
Overview Rating:
Our Tour: Excellent
This was a well paced excellent holiday. Hoi An could have done with another day for a bit more of a look around. Didn't get to see much of Ho-Chi Minh either. The visit to Chu-chi tunnels was good but because of traffic it takes up the entire day. The time on Hai-Long and the Mekong river cruise were both amazing and amount of time spot on (although finishing the cruise was a bit hard as it was so good). For me the highlight was Ankhor-Watt, again this could have had another day, primarily due to the weather as it is very hot after noon, so visiting the sights on a couple of mornings with other functions (or free time) would be good. Having said all of the above, it really is only feedback as this was a brilliant holiday. The guides particularly Tuan in Vietnam and Peaches in Cambodia were excellent. This is the third tour we have booked with Wendy Wu and there will likely be more. Thank you

Our Response

Dear Barry,
Thank you so much for your lovely 5-star review. We’re delighted to hear you had such a brilliant holiday. We truly appreciate your helpful suggestions and your continued loyalty. We very much look forward to welcoming you again in the future.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

2473056

Tuesday 17 Feb 2026
Overview Rating:
Our Tour: average
The price charged for the first extra nights accommodation in Vientiane was incredibly inflated. Nearly all meals were in "tourists only" restaurants with repetitive meals which did not reflect the country's cuisine which was very disappointing. The program should have more diverse activities and not so many temples. Eg the elephant orphanage in Cambodia should be included. Guides were very good. Mr Mao the driver in Cambodia was extremely good.

Our Response

Dear Customer,
Thank you for taking the time to share your feedback with us following your recent tour. We’re sorry to hear that your experience did not fully meet your expectations.
This is certainly not what we strive for, and we would welcome the opportunity to discuss your concerns in more detail. Please feel free to contact us at customerrelations@wendywutours.com.au, and we would be happy to review your feedback properly or arrange a phone call at a time that suits you.
Warm regards,
Julia @ Customer Relations Wendy Wu Tours

Angkor to the Bay

Saturday 07 Feb 2026
Overview Rating:
Our Tour: Excellent
Went to Cambodia and Vietnam with Wendy Wu Tours - our guide in Cambodia - Vutha Dam was so attentive and helpful - he went above and beyond to make sure we had the best possible experience .

Our Response

Thank you so much for sharing your experience!

We are delighted to hear you enjoyed your Angkor to the Bay tour.
Vutha Dam is truly dedicated to giving guests the very best, and we’re thrilled to know he made your time in Cambodia so memorable. We’ll be sure to pass on your kind words to him.

Thanks again for travelling with us us and we hope to welcome you on another trip soon.

55032

Thursday 05 Feb 2026
Overview Rating:
Our Tour: Excellent
This tour was a wonderful adventure through Cambodia and Vietnam. So many new experiences very different to what we are accustomed to. The hotels and food were generally very good and our tour guides were very friendly and informative with everything running like clockwork. The 'historic' visits covering the Cambodian Killing Fields and the Vietnam War were covered in an informative and sensitive manner. The 'cultural' visits included an overnight stay on the amazing Halong Bay and a visit to the enchanting and relaxing Hoi An. We were impressed with Phnom Penh, more so than Saigon, although a highlight of the latter was dinner in the dark at the Noir Restaurant. And we didn't want the tuk-tuk and cyclo rides to end. The four day cruise down the Mekong was relaxing and included some interesting visits to observe life along the river. The boat itself was very nice.

All in all we thoroughly enjoyed our third Wendy Wu Tour (after China and Egypt) and would highly recommend.

Our Response

Thank you so much for sharing your wonderful review of our Classic Mekong tour.

We’re delighted to hear you enjoyed the beautiful mix of history, culture and new experiences across Cambodia and Vietnam, and that both the hotels and our friendly guides helped make your journey so memorable. It’s lovely to know the Mekong cruise, Halong Bay stay and your time in Hoi An were highlights.

We truly appreciate your continued loyalty on your third Wendy Wu Tour and are thrilled you’d recommend us. Thank you.

We hope to welcome you on your4th Wendy Wu tour soon.

Vietnam & Cambodia Discovery

Saturday 17 Jan 2026
Overview Rating:
Our Service: Excellent
Accurate information and concise description of the tour and other options. Discounts not as generous as G Adventures but previous experience of touring with Wendy Wu in Japan swayed us.

Our Response

Thank you for sharing your honest feedback.

We are pleased to hear that you found the information accurate and the tour details clearly explained, including the alternative options available. It is especially rewarding to know that your previous experience touring with us in Japan gave you the confidence to choose Wendy Wu Tours again. We truly appreciate your loyalty and trust this next adventure more than lives up to your expectations.

Kind regards,
Jimmy
Wendy Wu Tours

55032

Friday 02 Jan 2026
Overview Rating:
Our Tour: Good
Overall this was enjoyable holiday but not worth the price paid. It was an all inclusive holiday which included hotels, excursions, travel and food (3 meals a day).

Started off in Cambodia which was lovely. The tour guide and bus driver were great, very attentive, knowledgeable and helpful. Excursions such as Angkor Wat were amazing. Food was of a good standard as were the facilities we were taken to during our trips and the hotel was clean and the service was very good.

Travel in between places was mostly by coach which was comfortable enough and air conditioned. There were supposed to be more flights but for some reason only 1 internal flight was taken.

Mekong River cruise was good overall although probably not worth paying extra for the upper deck. Excursions and local tour guide were very good.

Vietnam was OK although the tour guide wasn't as attentive, helpful and didn't keep the group together on tours and seemed to care more about moving on when other groups were waiting for each point of interest rather then providing our group with a decent amount of info.
Hotels in Vietnam were satisfactory on the whole except for Rice Fields which was very poor to say the least. Dirty, damp, bug ridden, had no hot water and not well maintained. Food and service was awful and certainly not the minimum 4 star accommodation we'd paid for. I had complained immediately to Wendy Wu but heard nothing until I followed it up twice when I returned home. We received a credit towards our next holiday which was poor compensation or rather no compensation unless we take another holiday with WW! I was incorrectly lead to believe Wendy Wu had very good customer service.

Food provided throughout the holiday was of a good quality but lunch and dinners were very samey and got very boring. There was little opportunity to choose from a menu other than on 1 occasion and thankfully on the last day when only breakfast was included.

There was limited free time, so shopping had to be squeezed in. Cambodia was very good value for money in comparison to Vietnam who add a 'tourist' tax on everything and most goods are also imported from China.

Our Response

Many thanks for your time on the telephone yesterday and allowing me to address your feedback. I am delighted we have resolved matters to your satisfaction and do let me know if I can be of any further assistance. Kind regards, Jimmy McLean, Customer Service Manager

Classic Mekong

Wednesday 24 Dec 2025
Overview Rating:
Our Tour: Excellent
The tour guides were outstanding both in Cambodia and Vietnam, Lot and Twon were very knowledgeable and kind, considerate and lovely individuals. The trip itself was flawless from beginning to end. I will definitely book with Wendy Wu again. X

Our Response

Thank you very much for your lovely feedback. I am delighted to hear how highly you rated your tour guides in Cambodia and Vietnam, and I will be sure to pass on your kind words to Lot and Twon, who will be thrilled to know they made such a positive impact on your holiday.

It is also wonderful to hear that you found the trip flawless from beginning to end. Knowing that your experience met your expectations in every respect is extremely rewarding for us.

Thank you for choosing Wendy Wu Tours, and we very much look forward to welcoming you back on another adventure in the future.

Kind regards, Jimmy, Wendy Wu Tours

Vietnam & Cambodia Discovery

Sunday 21 Dec 2025
Overview Rating:
Our Service: Excellent
Excellent - consultant (Lucy) has been pleasant, knowledgeable and communication has been prompt and helpful.

Our Response

Thank you so much for your wonderful feedback, Diane. We're thrilled that your booking experience has been so positive, and we're delighted that Lucy has made the process smooth and enjoyable.

We're equally excited about your upcoming tour and confident it will be just as fantastic. If you need anything else before you travel, please do get in touch.

Thank you for choosing Wendy Wu Tours!

Angkor to the Bay

Sunday 14 Dec 2025
Overview Rating:
Our Tour: Excellent
Fantastic adventurous holiday…so very well arranged with the expertise of Wendy Wu !!!
The guides were of the highest standard with their knowledge and were only too pleased to give us the full history of the sights we visited.

I would strongly recommend this tour to anyone who is thinking of visiting Cambodia and Vietnam. It is good value as all meals and porterage tips are included as well as accommodation and excursions.

Excellent tour !!!!

Our Response

Thank you very much for your fantastic review of Angkor to the Bay. I am delighted to hear that you found the holiday well arranged and it is especially pleasing to know how highly you rated the guides and they were able to bring the history of the destinations to life for you.

I am also pleased that you felt the tour represented excellent value, particularly with the inclusion of meals, porterage, tips, accommodation and excursions, as we aim to make our holidays as seamless and enjoyable as possible.

Thank you for your strong recommendation and kind words. We very much hope to welcome you on another Wendy Wu Tours adventure in the future.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Sunday 30 Nov 2025
Overview Rating:
Our Service: Excellent
Despite a typhoon accompanying us on holiday the tour guide managed to keep us all safe, fed and accommodated without much fuss in Vietnam November 2025. The changes in schedule were a shame but Loc's experience and enthusiasm made for an interesting holiday. The Mekong cruise was wonderful and Cambodia is such a beautiful country, albeit with a challenging recent history. Bunvath is a charming and sensitive guide, we were lucky to have both Loc and Bun.

Vietnam & Cambodia Discovery

Friday 28 Nov 2025
Overview Rating:
Our Tour: Good
Was a well thought out tour.
Vietnam program was good with the accommodation in most cases being on par.
Tour guide was excellent.
The only problem was that there were people on the tour that were not up to a level three tour.
The bicycles were very primitive and brakes were faulty.
Cambodia was great with the guide doing a great job at imparting his knowledge about them.

Our Response

Thank you for the feedback on the Vietnam & Cambodia Discovery tour! We're so glad you enjoyed both guides and the overall itinerary.

We appreciate you highlighting the issues with the bicycles and group fitness levels – these are helpful points that we'll take on board to improve future experiences.

Many thanks for choosing Wendy Wu Tours!

Vietnam & Cambodia Discovery

Thursday 27 Nov 2025
Overview Rating:
Our Service: Excellent
Very Helpful advisor

Angkor to the Bay

Wednesday 26 Nov 2025
Overview Rating:
Our Tour: Excellent
Went with Wendy Wu Tours as we had been with this company before to China. The holiday was simply excellent. Having got back home people say "How was your holiday ?" .... It's difficult to sum it up in one sentence. It was everything I hoped it would be and then some !! The people with us on the tour were great the guides in both Cambodia and Vietnam were superb it's tricky to fault it to be fair. If you want to see Indo China then book up and go to these two countries. If you don't enjoy it then take a long hard look at yourself...