Tour was very well organised and we were very well looked after .Be prepared for all day on your feet with only a break for lunch most days,so can be quite tiring.
Additional cost shows are very unique and enjoying so well worth attending.
Jack our guide was fabulous and went above and beyond to help everyone in the group .

The Holiday locations were outstanding. The Organisation was a mixed bag, with most of the local Guides being Excellent, however one guide was not at all fit to be a guide resulting a a older person reduced to tears after getting lost at a crowded rail station due to his lack of attention. Food was the biggest disappointment, same dishes and mundane taste cooked for the western palate, not the good stuff one ate at the local restaurants when the meals were not a part of the package. The National Guide attempted to please but this resulted in individuals influencing the activities that impacted the rest of the group.... A good example of this was the Farewell Dinner, which was held at 16:30 in the afternoon as a individual wanted to go shopping.

Absolutely excellent tour - our national guide Maya was brilliant. She looked after us the whole 2 weeks including giving us some excellent historical context (with perfect English) to China, the culture and the history and making sure we knew what was on the agenda next as well as getting us from place to place by coach, plane, bullet train and boat. The local guides were very knowledgeable adding colour to the different places visited. The tour itself was a great mix of city, historical sites and beautiful natural wonders.

Wonderful help from Cheryl to book the perfect trip,thanks

Very good service, staff friendly, answered our questions and were helpful.

At the outset, due to disruptions related to events in Iran, our flights were rebooked and the tour was initially arranged to commence from Manchester, which is in a different country from where we reside. While this was subsequently corrected after it was brought to your attention, it caused unnecessary inconvenience and concern.

In advance of the trip, I requested a detailed daily itinerary, including start and finish times, in order to better plan and maximise our experience during any available free time. I was advised that this information would be provided at the introductory meeting with our guide. However, when I followed up at that meeting, I was informed that the group would simply follow the outline provided in the Wendy Wu Tours brochure. Consequently, no detailed itinerary was ever made available.

As our departure date approached, we encountered difficulty obtaining Chinese Yuan. Given your organisation’s extensive experience, I sought guidance from your team. The response provided referred only to British outlets, which was not relevant to us as Irish residents. We later discovered that a Bank of China branch was located adjacent to our first hotel, where cash withdrawals could easily be made using an Irish ATM card. This would have been valuable information to share in advance.

The hotels selected throughout the tour were generally not centrally located, limiting opportunities for independent exploration in the evenings. Clarification on the rationale behind these choices would be appreciated.

With regard to catering, the meals provided were predominantly westernised interpretations of Chinese cuisine, which differed significantly from the authentic food we experienced independently. It would have enhanced the cultural experience to include local or regional dishes as part of the group meals. Additionally, due to one vegetarian traveller within our group, three of the eleven shared dishes at each meal were vegetarian. This significantly reduced the variety available to non-vegetarian guests. A more appropriate approach may have been to provide a separate, tailored dish for the vegetarian guest.

There were also concerns regarding food service practices. On multiple occasions, meals were already placed on the table prior to our arrival at the restaurant. This raises questions regarding food safety and freshness, and may be a contributing factor to the number of guests who became unwell during the trip, including myself.

Furthermore, the provision of Subway sandwiches as an evening meal while travelling to Xi’an did not meet the expected standard for a tour of this nature.

Transport arrangements were, for the most part, satisfactory. However, there was a notable instance where a high-speed train journey of approximately 90 minutes was replaced with a bus journey lasting approximately four and a half hours. The justification provided—that this would offer a more immersive view of the country—did not adequately compensate for the additional travel time and inconvenience.

There also appeared to be inconsistencies in scheduling decisions. For example, our visit to Tiananmen Square was adjusted to avoid anticipated queues. However, a school group from Cork visited at the same time and experienced a waiting time of approximately 90 minutes. This resulted in an inefficient schedule for our group, with breakfast concluding at 08:20 and lunch commencing at 11:20, with food already laid out upon arrival. It was following this incident that I felt compelled to contact your office directly.

Despite the concerns outlined above, I would like to acknowledge the positive contribution of our guide, Michael. He demonstrated professionalism, adaptability, and a strong commitment to supporting the group, particularly in assisting those who were unwell. His knowledge and willingness to engage were commendable.

In conclusion, while there were positive aspects to the trip, the overall experience did not meet expectations.

Accordingly:

I would not choose to travel with Wendy Wu Tours again.
I would not recommend Wendy Wu Tours to others.
I trust that this feedback will be taken into consideration in reviewing and improving future tour experiences.

We saw a great deal of what China had to offer. All the travel arrangements worked well from the cruise to the trains to the buses. Our guide Michael Zeng was excellent. Nothing was too much trouble for him. Hotels were ok.

Great holiday our guide Maya was fantastic nothing was too much trouble. The hotels and food were great and Maya organised all trips at the best times for least tourists. Wendu wu were dearer than some other companies but the quality of what we got was well worth it. Will defiantly recommend them and use them again

This is quite a fast paced tour that covers a lot of sites in China. The hotels are clean with friendly staff. Food is okay but contain a lot of oil and fatty meat with bones in it. Our tour manager and expert tour guide were very good and looked after us really well.

A lot of walking is required on average you will do about 15000 steps as thee is a lot of sight seeing. Be prepared for crowds as there are a lot of holiday makers out and about. The shows that you are taken to a night are excellent and with going to.

All in all a great experience.

Chose this tour as an introduction to China, with recommendation from another and wasn't disappointed. A full on 2 week tour of best sights in China. From beginning to end we were looked after to make sure we had a great experience. Our overall tour guide Ivan gave us insight into the country and made sure we were happy, local guides stepped in to show us the sights, coach drivers were great and there was no hanging around. Hotels were good with breakfast followed by authentic Chinese restaurant lunch and dinner, we didn't go hungry. From previous holiday experience I was sceptical of the optional events but they were great and glad I went. There were to many attractions to list here, have a look at the brochures for more detail.

Wendy Wu Tours are superb.
The Wonders of China tour encompasses all major attractions and ‘must sees’ in China.
A plus is all meals are included, and entrance fees.
There are some optional excursions at very reasonable prices.
From arrival in Beijing to departure from Shanghai, we were looked after every step of the way, by our guide Sean, plus local guides.
I cannot speak highly enough of Sean. His patience was limitless!
Was the tour value for money? Absolutely - I am amazed Wendy Wu can offer such a quality experience, with top class hotels, all meals, many excursions, for the price.
It was the holiday of a lifetime.

I had a professional and prompt response from Cheryl following my initial email to Wendy Wu. She was able to arrange for me to join a friend on their Gems of China tour in September. When I telephoned to finalise my booking I found her to be very efficient, and as she herself had done the very same tour last year, she was able to give me useful advice based on her own experience. Overall the telephone conversation gave me great confidence that I had booked with a caring and extremely professional tour company staffed by people who know what they are doing and care about doing it well. I very much look forward to my tour and feel confident that it will be as professionally executed as my booking experience has been. Thank you Wendy Wu.

Sales supervisor Natasha was helpful friendly & professional. Answered all our questions. Booked the Gems of China tour over the phone we are happy with our choice. This is the first time we have booked with Wendy Wu and would certainly book with this company again.

The logistics worked well. The food was excellent. The national guide in China was very good. The local guides were good and well meaning but talked continuously on the bus journeys...not appreciating when people were tired and needed quiet.

The tour was very intensive with long days into evenings on the go with no time to refresh. Some down time needs to be built in, especially on such a lomg tour.