Wendy Wu Tours Reviews | Wendy Wu Tours

Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Japan by Rail

Wednesday 10 Jun 2026

Overview Rating:

Our Tour: Excellent

Japan Uncovered

Wednesday 10 Jun 2026

Overview Rating:

Our Service: Excellent

I called to discuss trip, the agent was friendly and knowledgeable

China by Land, Japan by Sea - D

Monday 08 Jun 2026

Overview Rating:

Our Service: Excellent

Great up to now.
We booked online, but had a question , and someone phoned back fairly quickly, and was able to help us.

China by Land, Japan by Sea - A

Monday 08 Jun 2026

Overview Rating:

Our Tour: Excellent

Japan Uncovered

Sunday 07 Jun 2026

Overview Rating:

Our Tour: Excellent

A great trip, lovely tour guide and a good group of fellow travellers made this a memorable holiday. I would highly recommend Wendy Wu to anyone for their organising skills, quality hotels and great food at a varied good choice of restaurants.

China by Land, Japan by Sea - A

Saturday 06 Jun 2026

Overview Rating:

Our Tour: Excellent

Japan Uncovered

Thursday 04 Jun 2026

Overview Rating:

Our Service: Excellent

Very professional advisor who was able to offer advice and was able to answer all my questions, a follow up email confirmed our discussion, so we were able to make an informed choice thank you.

Japan Uncovered

Tuesday 02 Jun 2026

Overview Rating:

Our Service: Excellent

we went to China with them and nothing was too much trouble . highly recommend.

Japan by Rail

Tuesday 02 Jun 2026

Overview Rating:

Our Service: Excellent

Very efficient as normal
Answered all questions quickly

Our Response

Hi,

Thanks for your review. We are pleased to hear you had a good experience booking your trip to Japan.

Have a fantastic time on Japan by Rail!

Many thanks,
The Wendy Wu Tours Team

Japan Uncovered

Thursday 28 May 2026

Overview Rating:

Our Tour: Excellent

Excellent cultural and site seeing experience with a friendly and knowledgeable guide.

Japan Uncovered

Thursday 28 May 2026

Overview Rating:

Our Tour: average

Some hotels near railway stations and not of similar standard to the 1st and last hotel
To much emphasis on Japanese food, lunch time to long not giving visitor enough time to see what we have travelled several thousand miles to see

Japan Uncovered

Thursday 28 May 2026

Overview Rating:

Our Tour: Excellent

Very well organised from start to finish, interesting programme. Engaging friendly and helpfull guide.
All hotels well located, excellent food throughout. Great seats for the Sumo in Tokyo.

Japan Uncovered

Wednesday 27 May 2026

Overview Rating:

Our Service: Excellent

Friendly snd efficient

Japan Uncovered

Saturday 16 May 2026

Overview Rating:

Our Service: Excellent

Helpful and informative booking staff. Were able to meet our requirements and offer advice

Japan Uncovered

Monday 11 May 2026

Overview Rating:

Our Tour: Good

REALLY ENJOYED THE TOUR.EXCELLENT ITINERARY AND ORGANISATION WITH A GREAT GUIDE AND ALL THE HOTELS AND MEALS VERY GOOD.I LEARNED ALOT ABOUT JAPAN AND MAY VISIT AGAIN.ONE CAVEAT:WE OFTEN ARRIVED BACK AT HOTELS BY 4 P.M. OR EVEN SOONER AND I THINK ANOTHER VISIT/ACTIVITY COULD HAVE BEEN INCLUDED ON THESE DAYS.

Our Response

Thank you for your wonderful feedback and for choosing Wendy Wu Tours,. I'm delighted to hear you enjoyed the itinerary, hotels, meals, and especially your guide and that you learned so much about Japan. Your feedback is very helpful: we aim to balance sightseeing with comfort, but I appreciate your point about the early returns to hotels. I'll share this with our product team to see if we can add more flexibility or optional activities on those afternoons for future tours. We'd love to welcome you back to Japan or another destination soon.

Jimmy, Wendy Wu Tours