I have always found Wendy Wu excellent.

Very prompt in replying to messages and calling. Sorted out alternative flights. Took account of coeliac needs. Very efficient and personable staff

Great service on the phone, went through all my options and questions, which were quite complicated. Wendy Wu was able to accommodate all my needs and wishes, and even went above and beyond for airport transfers. Wendy Wu was the only company doing Japan tours that would accompany you and organise everything for you. No problem with signs or language to solve.

Our first escorted tour and probably the best holiday we had! From being greeted off our delayed flight in Osaka with a big smile from our Wendy Wu greeter, ensured we were on our way to our hotel. A big smile and greeting from our guide, Taichi Imamura at the hotel although late, made us feel "at home" and he ensured that we had our bentobox dinner.
Words cannot describe how Taichi made sure that everyone knew what was happening at each place we stopped at, where the best rest rooms were, places to pick up snacks. Even taking photos for everyone with their cameras and phones to ensure all memories were saved of the magnificent sights we saw. All the coach drivers were fantastic throughout the tour, hotels were very good and generally spacious and the places we were taken to for lunch and dinner had excellent facilities and good quality food. I can safely say that all the people on the tour, which comprised Australians, New Zealanders, Tasmanians and English, from the very first evening to the last all got on and mixed amongst each other and some great fun times were had by all.
We even found time to locate a few "Irish hubs"(pub) on the evenings and had some great laughs with Brian and Brenda from New Zealand, Tom and Kim and Stella/Julia in them. There were so many places we saw including Mount Fuji, Hiroshima dome and museum (which brought the heartache of suffering to mind), so many beautiful shrines and temples, finishing with seeing Sumo wrestling and the gorgeous Imperial East gardens and Shabuya scramble crossing.The views from the Sky Tree Tower were unbelievable too!
So clean, so cultural, so friendly, so beautiful. That was Japan uncovered for us!
Thank you Wendy Wu Tours

Excellent. After booking I discovered I had chosen the wrong date of the two we were considering. I quick call to the booking team and it was all changed. They were so helpful

Excellent service with a smile

Cheryl was extremely helpful and patient in finding solutions for our preferred travel routes and other queries that we raised prior to booking.

Tour group size too large (28)
Some wonderful sites and experiences
Limited "included meal" options if you are a vegetarian with real uncertainty you will be catered for until you arrive at the meal venue
Great, knowledgeable (and patient) tour guide who dealt with some unexpected challenges from the group
Hotels mostly good, but some had poor service and facilities
Travel arrangements all smooth
Some craft type activities felt unnecessary, especially when group was tired after morning's activity

Hardly any free time until Tokyo at the end of the holiday. Initially too many temples and shrines. Also if you don't like raw fish and miso you could be hungry. The tour guide was excellent, friendly, helpful and knowledgeable.

A very enjoyable holiday that took in the major attractions in Japan. There was a full programme of visits and activities and we especially enjoyed Kyoto, Tokyo and Himeji Castle. The food was enjoyable, especially the Authentic Japanese cuisine. There is never too much free time on these tours, but we would have appreciated a bit more free time to shop or explore independently.
Add on days at the beginning in Tokyo and at the end in Osaka to get the most out of your trip.
Great bunch of fellow travellers with the majority from Australia and New Zealand. Our guide was excellent and kept us organised.

A very helpful person who sorted our query very quickly.

We saw an amazing amount of Japan with a wonderful guide. Amazing place great people and good travelling companions

A well organised and informative trip. Our guide, Madoka, was very friendly and knowledgeable about the area. She did everything she could to make our holiday special. The food and hotels were excellent. The daily tour itinerary packed in as many sights and activities as possible so was very tiring. We would have preferred less Shrines to give some free time. Overall a perfect holiday.

We rang to make a reservation for a holiday next year. The representative was very efficient and made the booking for us. It was straightforward.

The food was as expected for a large group of 26 and a bit ordinary. Hotels were large international ones. The trip focussed on temples and castles and tourist sights, with little chance to interact with Japanese people. Overall, it could have been a lot more interesting, but it was worth going for what it was. Little pension hotels in the country are often a better experience, and small groups eat better because the chef is not cooking school dinners.