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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.


We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Best of Japan

Thursday 09 Apr 2026
Overview Rating:
Our Tour: Excellent
Sixteen days of exciting cultural experiences and exploring some of the most impressive natural beauty that Japan has to offer, including the magnificent Mt Fuji. It was cherry blossom season and, where they were out in full bloom, the views were breathtaking. Our guide was congenital and caring. Very calm. He shared historical information as well as educating us on the current customs of Japan. It was both fascinating and fun!

Japan Uncovered

Tuesday 07 Apr 2026
Overview Rating:
Our Tour: Excellent
A fabulous tour of Japan lead from start to finish by our excellent guide, Kaori. We were on the move every day and couldn’t have fit any more into the holiday. There were very early mornings and soon nights and lots of travelling. Hotels were excellent and the food was so fresh and varied. Everything was included and we would like to thank Wendy Wu for a very enjoyable and memorable holiday.

Japan Uncovered

Monday 06 Apr 2026
Overview Rating:
Our Tour: Excellent
An amazing escorted trip visiting a great variety of areas and interesting places showcasing Japan's culture and scenery. So well organised and the tour guide was not only professional but went out of her way to make sure everyone's needs were being catered for. She made it seamless when moving from place to place and all the eateries.
I would recommend this company

Our Response

Thank you so much for your wonderful feedback!
I will be sure to pass along your kind words to your tour guide, she will be delighted to hear of your feedback.

At Wendy Wu Tours, we take great pride in delivering exceptional service and authentic travel experiences, and reviews like yours make it all worthwhile. Thank you for recommending us, it truly means the world.

We would love to welcome you on another adventure in the future, whether back to Japan or to one of our many other destinations across Asia and beyond.

Thanks again for your review.

Jimmy
Wendy Wu Tours

Japan Uncovered

Monday 06 Apr 2026
Overview Rating:
Our Tour: Excellent

Our Response

Many thanks for your 5 star review! Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 02 Apr 2026
Overview Rating:
Our Tour: Good
Great tour. Full on! Great group as well. It certainly uncovered Japan. Some hotels a bit tired and some food not brilliant. A few tweaks and it could be excellent!

Our Response

Many thanks for your comments and we'll make sure our product manager receives your feedback about the hotels and food. Kind regards, Jimmy, Wendy Wu Tours..

Best of Japan

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
I’ve had a very smooth booking experience with Wendy Wu UK. The representative was very timely and thorough in responding to my questions; very important to me as I’m located in Canada.
I did find a purported Wendy Wu website with Canadian contact information; however, no one ever responded to my phone calls and messages.

Our Response

That's great to hear your feedback about our UK office and do let us know if you have any questions about your tour. Thanks, Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
Very efficient, professional and an excellent website with lots of options and we found our perfect tour - looking forward to October 2027 now. Thank you

Our Response

Thanks so much, you've just made my day (and the whole team's too!). So glad you found the website easy to use and that we could help you track down your perfect tour. October 2027 feels like a little lifetime away, but it'll be here before you know it, and it's going to be fabulous! If you need anything between now and then please just let us know. Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 02 Apr 2026
Overview Rating:
Our Service: Excellent
Very smooth positive booking process

Our Response

That's great to hear. Do let us know if you have any questions regarding your tour. Thanks, Jimmy Wendy Wu Tours

Japan Uncovered

Monday 09 Mar 2026
Overview Rating:
Our Service: Excellent
Very competent and helpful staff. Good value flight upgrades offered and easy and quick to book including flight seats. As a previous customer we had a great experience touring China and our national tour guide was exceptional. Lots of good authentic local food in local restaurants. Great company for escorted tours particularly China and far east.

Our Response

That's great to hear and thanks so much for your five star review. Jimmy, Wendy Wu Tours.

Christmas in Japan

Tuesday 03 Mar 2026
Overview Rating:
Our Service: Good
Our 1st guide was not the best apparently our original guide couldn't do this tour. Our next 2 were excellent . this was rated as a level 1. the long bus trips probably level 2. there was a very long bus ride several hours with our 1st comfort stop 4hrs into the trip, a bit too long for us oldies! I think the tour could be a day or so longer as it was rushed at times.
the tour was great overall and I enjoyed it .

Our Response

Hi Carol,

Thank you for taking the time to share your feedback on your Saudi Arabia tour. We’re really pleased to hear that you enjoyed the trip overall and that the latter part of the journey, with your second and third guides, helped make it a memorable experience.

We’re sorry to hear that the start of the tour didn’t quite meet expectations, and we appreciate you highlighting this. Your comments about the first guide, the longer coach journeys, and the timing of comfort stops are valuable and will be shared with our operations team for review. Saudi Arabia is a vast destination, and travel between some of the key highlights can involve longer drives, but feedback like yours helps us continue refining the pacing and overall comfort of the itinerary.

It’s great to hear that overall you still found the tour enjoyable. Thank you again for travelling with us and for sharing your thoughts.

Warm regards,
The Wendy Wu Tours Team

Japan Uncovered

Thursday 26 Feb 2026
Overview Rating:
Our Service: Excellent
Very efficient, helpful and professional, in particular Natasha Beach who assisted me throughout the whole process

Our Response

Thank you so much for your brilliant 5‑star review!
We’re delighted to hear that you found the service efficient, helpful, and professional. It’s wonderful to know that Natasha supported you so well throughout the whole process — we’ll be sure to pass on your kind words.
We really appreciate you taking the time to share your experience, and we’re thrilled to have you travelling with us. If there’s anything else you need as your trip approaches, we’re always here to help.

Japan by Rail

Wednesday 25 Feb 2026
Overview Rating:
Our Service: Excellent
So far the only experience I have had is making a booking via the web & speaking with one of the staff who was friendly & co-operative. It's too soon to comment further.

Our Response

Thank you for your feedback!

We’re glad to hear that your booking experience so far has been smooth and that our team has been friendly and helpful. There’s plenty more to come, and we hope the rest of your journey with us continues just as positively.

If you have any questions or need support as you prepare for your trip, please don’t hesitate to get in touch — we’re always happy to help.

Kind regards,
The Wendy Wu Tours Team

Japan & the Scenic South

Saturday 21 Feb 2026
Overview Rating:
Our Service: Excellent
Very friendly and efficient rep. Answering all our questions was not a problem for her. Made us feel confident in booking our first land tour with Wendy Wu.

Our Response

Thank you so much for your lovely feedback!

We’re delighted to hear that you found our representative friendly, efficient, and able to answer all your questions with ease. It’s wonderful to know that you felt confident booking your very first tour with Wendy Wu — that means a lot to us.
We’re thrilled to be part of your upcoming adventure, and we’re here for anything you need along the way.

Japan Uncovered

Friday 20 Feb 2026
Overview Rating:
Our Service: Excellent
Very helpful and proactive representative.
Alexia accommodated all our requests and sought out the best options for us.

Our Response

Thank you so much for your lovely feedback!

We’re delighted to hear that you found Alexia helpful and proactive.
It’s wonderful to know that Alexia was able to accommodate all your requests and go the extra mile to find the best options for you.
We truly appreciate you taking the time to share your experience.

If you need anything else at all, we’re always here to help.

Japan Uncovered

Thursday 19 Feb 2026
Overview Rating:
Our Service: Excellent
Very helpful and respond quickly to email queries.

Our Response

Thank you so much for your feedback!

We’re really glad to hear that you found our team helpful and that your email queries were answered quickly. Providing prompt and supportive service is always our priority, so it’s wonderful to know that we hit the mark for you.
If there’s anything more we can help with, we’re always here.