Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Japan Uncovered

Friday 16 Jan 2026

Overview Rating:

Our Service: Excellent

Met at DESTINATIONS show in Manchester. The representative was extremely helpful in arranging a booking. Very happy with the service received and have travelled before with Wendy Wu, always well looked after.

Japan Uncovered

Friday 16 Jan 2026

Overview Rating:

Our Service: Excellent

Andy was great he listened and advised which tour would suit us. We are now looking forward to actually going on this bucket list holiday. We knew we would be given great advice as our friends recommended Wendy Wu to us .

Japan Uncovered

Thursday 15 Jan 2026

Overview Rating:

Our Service: Good

Being digitally challenged excellent support to complete the customer portal information`Thanks`

Japan Uncovered

Monday 12 Jan 2026

Overview Rating:

Our Service: Excellent

Jo was a extremely polite mannered, very confident, answered all my questions/concerns, he came across as been a professional and experienced travel agent, reassuring me that Wendy Wu had a dedicated team that could deal with any queries at any time, valid information about my holiday was sent with my confirmation of booking. Thank you JO .

Japan Uncovered

Sunday 11 Jan 2026

Overview Rating:

Our Service: Excellent

Matt spent about an hour discussing my holiday with me and did the booking. He was very helpful.

Japan Uncovered

Tuesday 06 Jan 2026

Overview Rating:

Our Service: Excellent

The responses from the chat site were not as rapid as I expected but once we talked on the phone, my questions were answered fully with various suggestions. I was able to recheck information and select aspects of the trip which mattered.

Our Response

That's wonderful to hear. Do let us know if you have any questions regarding your tour, we're always happy to help. Thanks, Jimmy, Wendy Wu Tours.

Experience Japan

Sunday 21 Dec 2025

Overview Rating:

Our Tour: Excellent

Really enjoyed our tour. Our guides were fantastic, both really knowledgeable.
Hotels were really nice.
We visited variety of places.
Group was very nice,
Had different experiences every day
Would recommend Wendy Wu tours

Our Response

Thank you for your lovely feedback on Experience Japan. We're so glad you enjoyed the variety of experiences, and we're thrilled that our guides brought such knowledge and enthusiasm to the tour.

It's wonderful to hear that the group dynamic added to the experience – that's definitely one of the ingredients that make a tour truly special.

We really appreciate your recommendation, and we very much hope to welcome you back soon.

Thank you for choosing Wendy Wu Tours!

Ancient Empires of China & Japan

Thursday 18 Dec 2025

Overview Rating:

Our Tour: Good

a great experience with a lot packed in over seven days. the guides we had on the tour were wonderful.

Our Response

Thank you so much for your lovely feedback on the Ancient Empires of China & Japan tour. We're delighted that you found it such a great experience, and we're thrilled to hear that our guides made such a positive impression on you.

We truly appreciate you taking the time to share your thoughts, and we hope to welcome you on another Wendy Wu adventure soon.

Thank you for choosing Wendy Wu Tours.

Christmas in Japan

Sunday 14 Dec 2025

Overview Rating:

I absolutely loved my experience. Thank you so much. I could tell it had been organised thoughtfully and with care. I really didn't want to come home. I learned so much about Japan, practised my Japanese, and made some lovely friends.

Japan Uncovered

Sunday 07 Dec 2025

Overview Rating:

Our Tour: Excellent

We had an amazing time time. We couldn’t have asked for any more

Our Response

That's wonderful to hear! Hoping to be of service to you again. Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 04 Dec 2025

Overview Rating:

Our Tour: Excellent

An unforgettable experience in a fascinating country thanks to Wendy Woo’s expert team.

Japan by Rail

Tuesday 02 Dec 2025

Overview Rating:

Our Tour: Excellent

This tour is a great introduction to Japan, visiting key sites and cities from the south to the north. Three meals a day, with an excellent range of Japanese cuisine, is offset by around 12k steps a day!
Transport is a mix of Shinkansen and Express trains plus coach journeys. The train services are amazing - wish UK trains were the same!!
Hotels very good and practical experiences (sushi-making, carving, calligraphy, etc) were good fun.
We had the brilliant “Mike” as our guide - incredibly hard-working, knowledgeable and funny.

Gems of Japan & Shikoku

Monday 01 Dec 2025

Overview Rating:

Our Service: Excellent

Very helpful, informative and patient as it was a complex booking

Japan Uncovered

Sunday 30 Nov 2025

Overview Rating:

Our Service: Excellent

Despite a typhoon accompanying us on holiday the tour guide managed to keep us all safe, fed and accommodated without much fuss in Vietnam November 2025. The changes in schedule were a shame but Loc's experience and enthusiasm made for an interesting holiday. The Mekong cruise was wonderful and Cambodia is such a beautiful country, albeit with a challenging recent history. Bunvath is a charming and sensitive guide, we were lucky to have both Loc and Bun.

Japan Uncovered

Saturday 29 Nov 2025

Overview Rating:

Our Service: Good

The telephone conversations with Jade Moore were very good. The email offer for the holiday gave flight options and a final price, but did not detail the whole package. Our understanding of the package was based solely on the internet information.
Our request for a brochure did not materialise, despite receiving a confirmation email.