Wendy Wu Tours Reviews | Wendy Wu Tours

Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Japan Uncovered

Thursday 04 Jun 2026

Overview Rating:

Our Service: Excellent

Very professional advisor who was able to offer advice and was able to answer all my questions, a follow up email confirmed our discussion, so we were able to make an informed choice thank you.

Japan Uncovered

Tuesday 02 Jun 2026

Overview Rating:

Our Service: Excellent

we went to China with them and nothing was too much trouble . highly recommend.

Japan by Rail

Tuesday 02 Jun 2026

Overview Rating:

Our Service: Excellent

Very efficient as normal
Answered all questions quickly

Our Response

Hi,

Thanks for your review. We are pleased to hear you had a good experience booking your trip to Japan.

Have a fantastic time on Japan by Rail!

Many thanks,
The Wendy Wu Tours Team

Japan Uncovered

Wednesday 27 May 2026

Overview Rating:

Our Service: Excellent

Friendly snd efficient

Japan Uncovered

Saturday 16 May 2026

Overview Rating:

Our Service: Excellent

Helpful and informative booking staff. Were able to meet our requirements and offer advice

Experience Japan

Wednesday 06 May 2026

Overview Rating:

Our Service: Excellent

Very helpful nothing was too much trouble. The tour was explained perfectly. Katie my assistant was just lovely and got back to me promptly with any questions I had.
Would definitely recommend travelling with WendyWu tours and I plan to travel with them again in the future.

Our Response

Thank you for your lovely review. We’re delighted to hear Katie was so helpful and prompt in answering your questions, and that the tour was explained clearly. It’s great to know you would recommend us and are already planning to travel with Wendy Wu Tours again.

Spirit of Kyrgyzstan

Friday 01 May 2026

Overview Rating:

Our Service: Excellent

A bit of a hiccup on day one of the first Ecuador trip created, which I feel sure was rectified on later tours, but otherwise perfect on each and every tour that I have done; China; Japan x 2; Ecuador + Galapagos; Vietnam [though here, too much regarding the war and not enough beautiful scenery for my liking, but fabulous boat trip down the Mekong and in Halong Bay]; and most recently Uzbekistan. I have also booked next year in Kyrgyzstan with Wendy Wu. and have wishes for future trips that Wendy Wu do. They look after you throughout the day from Breakfast through Evening Meal and as I get older, I feel the need for the reassurance and trust they give me.

In Depth Japan

Tuesday 28 Apr 2026

Overview Rating:

Our Service: Excellent

Their ordering system is excellent, knowlegable staff new all the answers. Offered opions no pressure to book.

Japan by Rail

Tuesday 28 Apr 2026

Overview Rating:

Our Service: Excellent

Julia was very helpful, knowledgeable and patient with all aspects of our booking process.

Best of Japan

Tuesday 21 Apr 2026

Overview Rating:

Our Service: Excellent

Very informative and helpful advice. Will contact me again in due course to book the flights. Felt

Japan by Rail

Tuesday 21 Apr 2026

Overview Rating:

Our Service: Excellent

Very friendly

72012-PRE

Saturday 11 Apr 2026

Overview Rating:

Our Service: Excellent

Excellent customer service from Joe following our visit to Hull. Now booked on tour of Japan with a Cruise in September 2027

Best of Japan

Thursday 02 Apr 2026

Overview Rating:

Our Service: Excellent

I’ve had a very smooth booking experience with Wendy Wu UK. The representative was very timely and thorough in responding to my questions; very important to me as I’m located in Canada.
I did find a purported Wendy Wu website with Canadian contact information; however, no one ever responded to my phone calls and messages.

Our Response

That's great to hear your feedback about our UK office and do let us know if you have any questions about your tour. Thanks, Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 02 Apr 2026

Overview Rating:

Our Service: Excellent

Very efficient, professional and an excellent website with lots of options and we found our perfect tour - looking forward to October 2027 now. Thank you

Our Response

Thanks so much, you've just made my day (and the whole team's too!). So glad you found the website easy to use and that we could help you track down your perfect tour. October 2027 feels like a little lifetime away, but it'll be here before you know it, and it's going to be fabulous! If you need anything between now and then please just let us know. Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 02 Apr 2026

Overview Rating:

Our Service: Excellent

Very smooth positive booking process

Our Response

That's great to hear. Do let us know if you have any questions regarding your tour. Thanks, Jimmy Wendy Wu Tours