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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Japan by Rail

Tuesday 02 Dec 2025
Overview Rating:
Our Tour: Excellent
This tour is a great introduction to Japan, visiting key sites and cities from the south to the north. Three meals a day, with an excellent range of Japanese cuisine, is offset by around 12k steps a day!
Transport is a mix of Shinkansen and Express trains plus coach journeys. The train services are amazing - wish UK trains were the same!!
Hotels very good and practical experiences (sushi-making, carving, calligraphy, etc) were good fun.
We had the brilliant “Mike” as our guide - incredibly hard-working, knowledgeable and funny.

Japan by Rail

Monday 10 Nov 2025
Overview Rating:
Our Tour: Good
A very busy trip. Lots to see and do along the way.
You need to be fit and active to complete the site seeing due to the number of steep stairs encountered as you get to the top of the ancient castles.
Plenty of Japanese food, raw fish, individual BBQs, Ramen etc.
Well coordinated by the travel company as getting a group to the correct rail wasn't aways easy at busy stations.
Meet some good fellow travellers (mostly from Oz !)
Could have done with some extra days at the end to unwind and see more of Sapporo ( our train was delayed due to wind and rain- the only bad weather we had during our 21 day trip !)
Loved Japan can't wait to return soon !

Japan by Rail

Sunday 09 Nov 2025
Overview Rating:
Our Tour: Excellent
Hoishi took great care of us for 23 days, 24 hours a day with nothing to much trouble, I will remember her and Japan for a long time, the Japanese are so proud of their country and have much respect for everyone which cemented the greatest holiday.
We had a trip of a lifetime visiting great places and making memories which will last a lifetime

Thank you Hoishi and Wendy woo

Japan by Rail

Tuesday 26 Aug 2025
Overview Rating:
Our Service: Excellent
Very. Helpful advisors plus visa service.
The inclusive holidays are very attractive with interestingl destinations

Our Response

Thanks so much your review, we're really proud of our travel consultants, they really are the best in the business. Your tour will come round really quick and we can't wait to hear from you when you come back! In the meantime, do let us know if we can be of any help at all. Thanks, Jimmy, Wendy Wu Tours.

Japan by Rail

Wednesday 13 Aug 2025
Overview Rating:
Our Service: Good
We dealt with Vanessa who was very helpful as we looked at different options and gave us very knowledgeable advice.

Our Response

Thank you so much for your kind words. We’re delighted to hear that Vanessa was able to guide you through your options and provide helpful, knowledgeable advice. Have a fantastic time on your tour when the time comes!

Japan by Rail

Thursday 03 Jul 2025
Overview Rating:
Our Tour: average
Tour group size too large (28)
Some wonderful sites and experiences
Limited "included meal" options if you are a vegetarian with real uncertainty you will be catered for until you arrive at the meal venue
Great, knowledgeable (and patient) tour guide who dealt with some unexpected challenges from the group
Hotels mostly good, but some had poor service and facilities
Travel arrangements all smooth
Some craft type activities felt unnecessary, especially when group was tired after morning's activity

Our Response

Thank you for taking the time to share your review. We're so pleased you enjoyed many of the experiences on your tour and that your guide made a positive impact, especially in handling some of the unexpected moments along the way.

We do appreciate your comments regarding the group size, meal options for vegetarians, and the structure of some activities. These are all helpful points that we’ll reflect on as we continue to improve our tours and ensure the best possible experience for our guests.

Thank you again for choosing to travel with us. Jimmy, Wendy Wu Tours

Japan by Rail

Tuesday 03 Jun 2025
Overview Rating:
Our Tour: Excellent
We saw an amazing amount of Japan with a wonderful guide. Amazing place great people and good travelling companions

Japan by Rail

Friday 30 May 2025
Overview Rating:
Our Service: Excellent
Our advisor, Beau, was very helpful and responsive.

Japan by Rail

Thursday 29 May 2025
Overview Rating:
Our Service: Excellent
Very easy to book and contact re queries beforehand. Did not spend ages being passed from pillar to post when telephoned

Japan by Rail

Wednesday 07 May 2025
Overview Rating:
Our Service: Excellent
been with them before

Japan by Rail

Sunday 04 May 2025
Overview Rating:
Our Tour: Excellent
What an amazing, extensive, well organised tour of Japan. Experiencing local cuisine and landmarks and really emerging yourself in the Japanese culture. This tour delivered all my expectations and more. Our travel through the country was impeccable. Coaches were on time and comfortable and riding the bullet trains were a highlight.
Our guide was very friendly , knowledgeable and lead our group in a supportive way. April was a great time to visit Japan. The weather was perfect and the gardens/ blossoms were beautiful.
I would highly recommend this tour with Wendy Wu.

Japan by Rail

Saturday 03 May 2025
Overview Rating:
Our Tour: Good
A very full on holiday covering the whole of Japan seeing all that is needed. Perhaps the last 3 days were not worth the long train journeys as there was not much to see in the North for tourists in April. The furthest North should have been Sendai. More time in Tokyo would have better.
The trip was well organised. The hotels were good , although I was expecting to stay in smaller hotels to experience the culture more. The guide was excellent and made us feel safe. He had a good knowledge of the history of Japan.
The group had 28 people which in my opinion was too big. Not all the people were willing to associate with us and we didn't even get to know some of their names. Maximum should have been 18 ,and it would have been better if more people were from the UK like us.
Food for vegetarians was very limited but we didn't starve. Breakfasts were very good with a good choice. Lunches and evening meals were the same meals. Basically, it was what the meat eaters got but the meat and fish taken away. Vegetables, rice and tofu with soy sauce for 3 weeks ! Pizza was given on one day and a French meal on the very first evening.- what a treat !

Japan by Rail

Friday 02 May 2025
Overview Rating:
Our Service: Excellent
When we booked our forthcoming tour the representative that we spoke to was extremely helpful and very profressional. She spoke clearly without any ambiguity and went out of her way to get us the best deal.

Japan by Rail

Thursday 01 May 2025
Overview Rating:
Our Service: Excellent
I had Natasha she was friendly patient and not pushy let me speak listened to what I was looking for in Japan tour

Japan by Rail

Tuesday 29 Apr 2025
Overview Rating:
Our Tour: Excellent
My wife and I thoroughly enjoyed this holiday. It is a full on tour but everything ran like clockwork.
We visited many museums, gardens, temples and shrines. We really enjoyed the experiences such as Zen meditation, the Tea Ceremony, fan painting, and Saki cup making. One of the highlights was seeing the Snow Monkeys. Our guide was excellent, very knowledgeable, informative and always helpful.
All the hotels were of a reasonable standard but many were excellent. The food was generally of a good standard, only one meal fell below our expectations.

At the end of our holiday we realised that we had lost our passports. I can’t praise Wendy Wu and their team highly enough for all the help they, and our guide, gave us in rearranging flights, booking extra accommodation and sorting out emergency passports. We would thoroughly recommend Wendy Wu and will be using them again.