Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Japan Uncovered

Friday 21 Nov 2025

Overview Rating:

Our Service: Excellent

Very pleased with the support Cheryl has given leading us to book a holiday in Japan and Hong Kong. Plenty of helpful advice and guidance and no pressures on us. Hoping this bodes well for our trip in 2026.

Japan Uncovered

Friday 21 Nov 2025

Overview Rating:

Our Service: Excellent

The service was excellent and the member of staff I spoke to was very helpful/knowledgeable in answering all of my questions.

Japan Uncovered

Thursday 20 Nov 2025

Overview Rating:

Our Tour: Excellent

Another amazing tour with Wendy Wu. Excellent guide, Midori shared so much knowledge and information throughout the whole tour. She looked after all so well. Hotels and food were all of a good standard, although some better than others. Seeing Mount Fuji, was special to everyone. It was such a great tour to go from the big cities to the mountains, which were a bit quieter and many more autumn leaves. Can’t wait to go on my next adventure

Japan Uncovered

Thursday 20 Nov 2025

Overview Rating:

Our Service: Excellent

Friendly, knowledgeable and listened to our needs

Japan Uncovered

Saturday 15 Nov 2025

Overview Rating:

Our Tour: Excellent

Superb itinerary and the best Guide

Japan Uncovered

Friday 14 Nov 2025

Overview Rating:

Our Service: Excellent

It was very good and really helpful.
As a solo traveller I was very happy with the information I received from Julia

Japan Uncovered

Friday 14 Nov 2025

Overview Rating:

Our Tour: Excellent

Wonderful jam packed tour. Key sites. From mountain to ocean to city. Wonderful guides that really cared about us making the most of the experience. Wide range of local dishes. Some very nice hotels with onsens so we were in comfort. I would highly recommend this for anyone wanting to get the broadest experience. The tea ceremony and paper making were excellent too.

Japan Uncovered

Thursday 13 Nov 2025

Overview Rating:

Our Tour: Excellent

This was the first time that we took a group tour. Japan Uncovered met our expectations in every way with the locations and sights visited. It was convenient having all our meals included in the tour and we enjoyed the variety of meals that we received. Though we thought we might have some very early starts or late finishes to our day, we had just one earlier start of 07:30. Our guide, Kiki, was terrific. She was always ready to answer questions and helped to ensure our group enjoyed the tour and maximize how we spent our free time. The group size was 28 but it never felt large.

Japan Uncovered

Wednesday 12 Nov 2025

Overview Rating:

Our Tour: Excellent

Amazing trip with lots to see and do. To fit so much in requires quite a lot of bus and train trips but we got to see many sides of Japan from large famous cities to smaller towns and activities. Hiroshima was very moving. Paper making was great fun too. Mount Fuji showed itself on both days we were in the area. You get time to shop in Tokyo and on the way. Go up every tall building you can. We did 2 in Osaka and the very high Skytree in Tokyo. We had a 3 night stopover in Hong Kong which was great as well. As on option if ending in Tokyo maybe stay a few more nights as there was a lot more to see than we could manage in 3 nights. The group we were with had a great time together. Highly recommended.

Japan Uncovered

Wednesday 12 Nov 2025

Overview Rating:

Our Tour: Excellent

Great adventure, excellent guide. Hood hotels and plenty of food.

Japan Uncovered

Wednesday 12 Nov 2025

Overview Rating:

Our Service: Excellent

I spoke to Matt to book a Japan tour next year, he answerred all my questions and left me confident that I had made the right choice. It was a pleasant and reassuring experience. Thank you!

Japan Uncovered

Saturday 08 Nov 2025

Overview Rating:

Our Service: Excellent

We attended a roadshow and committed to our first tour with Wendy Wu. Been wanting to go to Japan for a long time. The staff were friendly and the presentation was informative and interesting.

Japan Uncovered

Thursday 06 Nov 2025

Overview Rating:

Our Service: Excellent

First class advice and information over the phond .

Japan Uncovered

Tuesday 04 Nov 2025

Overview Rating:

Our Tour: Excellent

Our guide Seky was superb as was the holiday itself. The programme itself was full on however Tokyo was perhaps the most disappointing element. Hotels all good but there was few places to socialise after dinner with a bar/lounge area.

Japan Uncovered

Friday 31 Oct 2025

Overview Rating:

Just to say that this was a fabulous tour that really packed in a lot of Japan which was great. It was also a wonderful group of people. It was also made even better by having such a wonderful, kind and enthusiastic guide as Kaz. I cannot speak highly enough of Kaz as a guide and the tour overall was fantastic on the basis of this experience I would definitively seriously consider booking another solos tour with Wendy Wu in the future