Thank you for your wonderful feedback and for choosing Wendy Wu Tours,. I'm delighted to hear you enjoyed the itinerary, hotels, meals, and especially your guide and that you learned so much about Japan. Your feedback is very helpful: we aim to balance sightseeing with comfort, but I appreciate your point about the early returns to hotels. I'll share this with our product team to see if we can add more flexibility or optional activities on those afternoons for future tours. We'd love to welcome you back to Japan or another destination soon.

Jimmy, Wendy Wu Tours

Thank you for your review and for choosing Wendy Wu Tours for your Japan journey. I'm really pleased that you found the tour well-planned and that it covered the areas you wanted to visit while giving you a genuine taste of Japanese cuisine.

You're absolutely right about the language barrier; Japan is easier to navigate with a guide, and I'm glad ours was essential to your experience. That's why we always include expert local guides.

I appreciate your honest feedback regarding the wine. Japan does tend to have higher prices for Western wines due to import taxes, and portion sizes can be smaller than what many travellers are used to. I'll pass your comments to our product team so we can better manage expectations or suggest alternatives in future pre-departure information.

Regarding tipping and service charges: in Japan, service charges (typically 10–15%) are often added automatically in restaurants and bars, especially for drinks. Tipping is not customary and can sometimes even be seen as rude but I can see how the service charge on wine could cause confusion. We'll review our pre-tour materials to make this clearer for future guests.

Thank you again for your feedback.

Jimmy, Wendy Wu Tours

Thank you for your wonderful review. We’re delighted to hear that you and your husband had such an amazing holiday in Japan. It’s fantastic that Yuki was so helpful and informative throughout the tour, and that the drivers made you feel safe while navigating Japan’s busy streets. We’re also pleased you enjoyed the World Heritage sites, beautiful Sakura gardens, well-located hotels and delicious Japanese meals. We’re so glad the trip was such a memorable experience.

Thanks for your helpful review and I'm really glad to hear you had a great time in Japan overall. It's such a wonderful country, and the people really do make it special.
I'm thrilled your guide was a gem and helped make the trip even better. That means a lot to us.

I've also taken your feedback on board about the mixed hotels and meals, that's not the consistent experience we want you to have, so I'll make sure the team looks into this. And I take your point about value for money, especially when you've paid a fair amount. The idea of adding an extra excursion or two above the standard itinerary is a really good one; I'll pass that on.

On the shrine front… yes, I can see how a few too many early on might feel a bit repetitive! We'll bear that in mind too when planning future Japan tours.

Lovely to hear you loved Japan and its people and thank you again for being so fair in your comments. It really helps us improve.

Best wishes,
Jimmy, Wendy Wu Tours

Thanks so much, what a fantastic review to read. I'm genuinely delighted you had such an amazing holiday.

Japan really is a beautiful country, and you've summed it up perfectly: spotless, stunning scenery, plus all that incredible history and culture. It's hard not to fall in love with it.

Really glad you enjoyed the atmosphere too, that's something special that's hard to put into words until you've been there.

Thank you for recommending it so enthusiastically. Hopefully we'll see you on another Wendy Wu adventure before too long.

Best wishes,
Jimmy, Wendy Wu Tours

Many thanks for your four star review. Much appreciated, Jimmy, Wendy Wu Tours.

Thanks very much for taking the time to write such a thoughtful review it's really useful for us and for future travellers.

I'm delighted you had a fantastic experience overall, and that your guide and group made it so enjoyable. That's what we hope for.

A couple of things you mentioned are especially helpful. First, on the blossom chasing, I completely understand the frustration. You're right that we can't guarantee nature, but I take your point about flexibility. We'll have a think about whether there's a little more we could build in around the edges for keen photographers, even when the timing is uncertain.

On the evenings, it's good feedback about hotel bars and drink prices. Not much we can change there, but it's fair warning for others, so thank you.

On the activity level , I really appreciate you raising this. Just to clarify for anyone reading, our Level 1 description in the brochure doesn't say "easy". It says: "A reasonable level of fitness is required and you should expect to be on your feet for much of the day. You'll be getting on and off coaches, trains or boats and walking around the sights, often including steps, plus occasional longer walks." We also encourage everyone to download the full tour dossier. That said, if you found it more demanding than expected, then we clearly need to make the description even clearer so I'll feed that back to the team.

Overall, I'm really glad you still had a fantastic experience. And well done on making the most of that free afternoon in Tokyo for your blossom photos.

Best wishes,
Jimmy, Wendy Wu Tours