Wendy Wu Tours Reviews | Wendy Wu Tours

Rating

Customer Review

Japan Uncovered

Thursday 13 Nov 2025

Overview Rating:

Our Tour: Excellent

This was the first time that we took a group tour. Japan Uncovered met our expectations in every way with the locations and sights visited. It was convenient having all our meals included in the tour and we enjoyed the variety of meals that we received. Though we thought we might have some very early starts or late finishes to our day, we had just one earlier start of 07:30. Our guide, Kiki, was terrific. She was always ready to answer questions and helped to ensure our group enjoyed the tour and maximize how we spent our free time. The group size was 28 but it never felt large.

Japan Uncovered

Wednesday 12 Nov 2025

Overview Rating:

Our Tour: Excellent

Amazing trip with lots to see and do. To fit so much in requires quite a lot of bus and train trips but we got to see many sides of Japan from large famous cities to smaller towns and activities. Hiroshima was very moving. Paper making was great fun too. Mount Fuji showed itself on both days we were in the area. You get time to shop in Tokyo and on the way. Go up every tall building you can. We did 2 in Osaka and the very high Skytree in Tokyo. We had a 3 night stopover in Hong Kong which was great as well. As on option if ending in Tokyo maybe stay a few more nights as there was a lot more to see than we could manage in 3 nights. The group we were with had a great time together. Highly recommended.

Japan Uncovered

Wednesday 12 Nov 2025

Overview Rating:

Our Tour: Excellent

Great adventure, excellent guide. Hood hotels and plenty of food.

Japan Uncovered

Wednesday 12 Nov 2025

Overview Rating:

Our Service: Excellent

I spoke to Matt to book a Japan tour next year, he answerred all my questions and left me confident that I had made the right choice. It was a pleasant and reassuring experience. Thank you!

Japan Uncovered

Saturday 08 Nov 2025

Overview Rating:

Our Service: Excellent

We attended a roadshow and committed to our first tour with Wendy Wu. Been wanting to go to Japan for a long time. The staff were friendly and the presentation was informative and interesting.

Japan Uncovered

Thursday 06 Nov 2025

Overview Rating:

Our Service: Excellent

First class advice and information over the phond .

Japan Uncovered

Tuesday 04 Nov 2025

Overview Rating:

Our Tour: Excellent

Our guide Seky was superb as was the holiday itself. The programme itself was full on however Tokyo was perhaps the most disappointing element. Hotels all good but there was few places to socialise after dinner with a bar/lounge area.

Japan Uncovered

Saturday 25 Oct 2025

Overview Rating:

Our Tour: Good

Tricky start when trying to organise flights, and never really resolved satisfactorily. The content was comprehensive, however, the overall walking pace was just too fast. The physical rating was one, indicating long periods of being on your feet, which isn’t a problem, but the speed to keep to the schedule was too much. The tour guide was exceptional, informative and with a great sense of humour.

Japan Uncovered

Wednesday 22 Oct 2025

Overview Rating:

Our Tour: Excellent

This is the second time we have travelled with Wendy Wu Tours and cannot fault them in any way whatsoever and will definitely be travelling with them again in the future. The tour was extremely well organised from start to finish and our guide was with us all the way and really helped to make the holiday perfect. I had a dietary requirement and I was catered for on every occasion above and beyond. The tour takes in all the essence of Japan, its lifestyle and culture. Absolutely perfect in every way.

Japan Uncovered

Monday 20 Oct 2025

Overview Rating:

Our Tour: Good

The trip was good and the guide very experienced and knowledgeble. However the group was too large 27 in total. The problem with a group this large contributed to all the meals being served eithe luke warm or cold. The explanation was they had to cater for a very large group.

The trip to Hong Kong was disappointing with the inexperience of the guide. On the first organised trip we were obliged to move on very quickly, not being able to look around as another group, who had allegedly booked had arrived. I did question the fact we were on a paid organised trip and she should not have allowed this to happen. It was really not acceptable.

Japan Uncovered

Monday 20 Oct 2025

Overview Rating:

Our Tour: Excellent

Very well organised. Our guide was exceptional. Hotels were very good.
Its a full-on tour though, early starts and some time on the coach, so would recommend some rest time added in to future tours.
Food was excellent. I would make one more recommendation - on occasion its better to have a simple lunch box provided in the daytime to avoid additional coach journeys to a lunch time venue away from the days attraction.
Overall though - a fantastic holiday full of experiences.

Our Response

Thank you so much for your lovely review. We’re delighted to hear that you found your tour well organised and enjoyed the hotels, food, and especially the service of your guide.

We really appreciate your suggestions about rest time and the option for simpler lunch arrangements; feedback like this helps us continue refining our itineraries to ensure the perfect balance between sightseeing and relaxation.

Thanks again for your review, we hope to welcome you on another tour with us soon. Jimmy, Wendy Wu Tours.

Japan Uncovered

Monday 13 Oct 2025

Overview Rating:

Our Service: Excellent

Katie at Wendy Wu Tours in Auckland has been awesome to communicate with and very quickly provided information I required to make a quick decision to confirm bookings.

Our Response

Hi Robyn, thank you so much for your wonderful 5-star review! We're thrilled to hear that Katie provided you with such excellent service and was able to help you get everything confirmed so quickly. She'll be delighted to know her efforts made your booking experience smooth and stress-free.
How exciting that you're heading to Japan! You're in for an incredible solo adventure exploring everything from ancient temples and serene gardens to vibrant cities and delicious cuisine. If you have any questions as your departure approaches, Katie and the team are always here to help.
Safe travels, and we can't wait to hear all about your Japanese experience when you return!
Warm regards,
Caroline - Wendy Wu Tours

Japan Uncovered

Friday 10 Oct 2025

Overview Rating:

Our Tour: Good

Our guide Midori was wonderful and knowledgeable. But we found the tour number too large and this limited the facility to go into more detail about the history and people of Japan. We also needed more time for ourselves, particularly in Kyoto and Tokyo. We felt there was no need to provide three meals a day, and especially no “western” ones! For example the pseudo Italian meal in Tokyo was awful. Having said that we had some amazing delicious Japanese food.

Our Response

Thank you very much for taking the time to share your feedback. We’re so pleased to hear that you enjoyed your time with Midori and found her to be wonderful and knowledgeable, she’ll be delighted to hear your kind words.

We do appreciate your comments regarding the group size and the pace of the tour. Our itineraries are designed to offer an immersive experience with a balance of sightseeing and cultural discovery, but we understand that some customers prefer a little more personal time, particularly in destinations such as Kyoto and Tokyo. Your feedback will certainly be shared with our product team as we continue to refine our itineraries.

We’re also grateful for your comments on the meal arrangements. We aim to provide a variety of dining experiences to cater for different tastes, but we’re sorry to hear that the Western meal in Tokyo didn’t meet expectations. It’s great, however, that you enjoyed so many of the delicious Japanese meals along the way.

Thank you again for travelling with Wendy Wu Tours and for sharing your feedback. We hope we’ll have the pleasure of welcoming you on to another tour in the future. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Wednesday 01 Oct 2025

Overview Rating:

Our Service: Excellent

I have previously Wendy Wu and the service provided was straight forward

Japan Uncovered

Tuesday 30 Sep 2025

Overview Rating:

Our Tour: average

We overall really enjoyed the holiday and the tour was very busy and diverse but the tour guide was very difficult to understand and basically dropped us at places and told us to be at the bus at x time. While very nice she lacked passion or knowledge about places we were visiting and relied on copious written notes that she read on the bus but most couldn't hear or understand her. Kind of like listening to someone's homework... very tedious.
We were left to wander and wonder what things were in such culturally different places and some missed temples and key features because we just didn't know. Even when we asked questions she was not able to help or have answers.
Also the food was surprising inconsistent considering everywhere we looked had quality, reasonable food including service stations ! Some meals were lovely and local, some were in places where we wouldn't eat. Also we never did a sushi evening or noodle bar?? I mean it's Japan? So we did our own thing for some of the nights.
We wouldn't recommend or use again as we won't be going back to Japan so we needed to do it right the first time and we don't feel like a Wendy Wu tour enabled us to do that.