Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Japan Uncovered

Monday 13 Oct 2025

Overview Rating:

Our Service: Excellent

Katie at Wendy Wu Tours in Auckland has been awesome to communicate with and very quickly provided information I required to make a quick decision to confirm bookings.

Our Response

Hi Robyn, thank you so much for your wonderful 5-star review! We're thrilled to hear that Katie provided you with such excellent service and was able to help you get everything confirmed so quickly. She'll be delighted to know her efforts made your booking experience smooth and stress-free.
How exciting that you're heading to Japan! You're in for an incredible solo adventure exploring everything from ancient temples and serene gardens to vibrant cities and delicious cuisine. If you have any questions as your departure approaches, Katie and the team are always here to help.
Safe travels, and we can't wait to hear all about your Japanese experience when you return!
Warm regards,
Caroline - Wendy Wu Tours

Japan Uncovered

Wednesday 01 Oct 2025

Overview Rating:

Our Service: Excellent

I have previously Wendy Wu and the service provided was straight forward

Japan Uncovered

Friday 19 Sep 2025

Overview Rating:

Our Service: Excellent

This is my second attempt to book with Wendy Wu. The first time nobody rang me back, which for £10,00 was a little off. I booked this time despite not being offered another airport. We don't all live in the south-east! Wendy Wu doesn't offer a taxi service, which most other companies do, but they do offer a useless few days in Hong Kong, which if you are part of a solo group isn't very useful, particularly as a woman travelling alone. I fully expect to be charged an extortionate amount of money to fly from Manchester, which plus the car will add a substantial amount. I do hope you are going to be worth it.

Our Response

I'm so sorry to hear that you have been anyway unhappy with our service. I asked our Sales Manager, Andy, to give you a call and I believe that he has resolved matters to your satisfaction. Please do let me know if we can offer you any further assistance. Many thanks and kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Monday 25 Aug 2025

Overview Rating:

Our Service: Excellent

Excellent first impression from our telephone enquiry on Saturday 23 August with your representative, Artie regarding a trip to Japan.
We decided to follow up and the holiday was booked that very afternoon because in addition to all the details in the brochure everything was explained to us in a concise and informative manner.

Our Response

Artie was delighted to receive your review, she hasn't stopped smiling! Thanks for your feedback, it is very much appreciated and do let us know if you ever have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Saturday 23 Aug 2025

Overview Rating:

Our Service: Excellent

I have always found Wendy Wu excellent.

Our Response

Thanks so much for sharing your thoughts. Much appreciated. Jimmy, Wendy Wu Tours.

Japan Uncovered

Saturday 16 Aug 2025

Overview Rating:

Our Service: Excellent

Very prompt in replying to messages and calling. Sorted out alternative flights. Took account of coeliac needs. Very efficient and personable staff

Our Response

Thanks for your lovely review! Do let us know if you have any questions in the run up to your tour. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 10 Jul 2025

Overview Rating:

Our Service: Excellent

Excellent service with a smile

Our Response

Glad to be of assistance! Many thanks for submitting your review. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Saturday 05 Jul 2025

Overview Rating:

Our Service: Excellent

Cheryl was extremely helpful and patient in finding solutions for our preferred travel routes and other queries that we raised prior to booking.

Our Response

Thanks so much for your feedback, Cheryl will be delighted to read your comments. Many thanks for taking the time to contact us. Jimmy, Wendy Wu Tours

Japan Uncovered

Sunday 01 Jun 2025

Overview Rating:

Our Service: Excellent

We rang to make a reservation for a holiday next year. The representative was very efficient and made the booking for us. It was straightforward.

Japan Uncovered

Tuesday 27 May 2025

Overview Rating:

Our Service: Excellent

Excellent service helpful staff. Looking forward to my holiday next year!

Japan Uncovered

Wednesday 09 Apr 2025

Overview Rating:

Our Service: Excellent

The lady picked up the phone straight away and guided me through the options available. It was so much easier than booking online.
She was friendly and helpful, everything I would wish for.
Wendy Wu, keep using real people to speak to. It’s a rare treat these days and much more likely to end up with a booking.

Japan Uncovered

Saturday 29 Mar 2025

Overview Rating:

Our Service: Excellent

Lovely lady. Excellent advice. Obviously knowledgable. Very efficient. A totally positive experience.

Japan Uncovered

Thursday 27 Mar 2025

Overview Rating:

Our Service: Excellent

Efficient, courteous and did what was expected. Easy to book and address any specific requirements.

As good as they’ve been as we’ve previously travelled with them.

Japan Uncovered

Saturday 15 Mar 2025

Overview Rating:

Our Service: Excellent

Keith the representative we chatted with was very knowledgeable and friendly. Japan was a destination on our bucket list and he took us through the most appropriate trip for us. We are so excited to see and experience everything on the extensive itinerary . The free 2 night stay in Singapore on the return journey was an incerdible bonus.

Japan Uncovered

Thursday 06 Mar 2025

Overview Rating:

Our Service: Excellent

I sent an email enquiry early yesterday morning. By 6pm we had our trip to Japan confirmed. We dealt with a wonderful professional consultant, Alexia Christou who sourced the trip and the flight upgrades within a few hours. She was so pleasant to deal with, the process could not have been easier.