Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Japan Uncovered

Sunday 30 Nov 2025

Overview Rating:

Our Service: Excellent

Despite a typhoon accompanying us on holiday the tour guide managed to keep us all safe, fed and accommodated without much fuss in Vietnam November 2025. The changes in schedule were a shame but Loc's experience and enthusiasm made for an interesting holiday. The Mekong cruise was wonderful and Cambodia is such a beautiful country, albeit with a challenging recent history. Bunvath is a charming and sensitive guide, we were lucky to have both Loc and Bun.

Japan Uncovered

Saturday 29 Nov 2025

Overview Rating:

Our Service: Good

The telephone conversations with Jade Moore were very good. The email offer for the holiday gave flight options and a final price, but did not detail the whole package. Our understanding of the package was based solely on the internet information.
Our request for a brochure did not materialise, despite receiving a confirmation email.

Japan Uncovered

Saturday 29 Nov 2025

Overview Rating:

Our Service: Excellent

Excellent service from Mark. He was professional and knowlegeable and took time to find good flights at the right price. I was impressed by his expertise and good humour when taking my booking. If only other companies hada Mark we would ll be a little less stress when booking!

Japan Uncovered

Friday 21 Nov 2025

Overview Rating:

Our Service: Excellent

Very pleased with the support Cheryl has given leading us to book a holiday in Japan and Hong Kong. Plenty of helpful advice and guidance and no pressures on us. Hoping this bodes well for our trip in 2026.

Japan Uncovered

Friday 21 Nov 2025

Overview Rating:

Our Service: Excellent

The service was excellent and the member of staff I spoke to was very helpful/knowledgeable in answering all of my questions.

Japan Uncovered

Thursday 20 Nov 2025

Overview Rating:

Our Service: Excellent

Friendly, knowledgeable and listened to our needs

Japan Uncovered

Friday 14 Nov 2025

Overview Rating:

Our Service: Excellent

It was very good and really helpful.
As a solo traveller I was very happy with the information I received from Julia

Japan Uncovered

Wednesday 12 Nov 2025

Overview Rating:

Our Service: Excellent

I spoke to Matt to book a Japan tour next year, he answerred all my questions and left me confident that I had made the right choice. It was a pleasant and reassuring experience. Thank you!

Japan Uncovered

Saturday 08 Nov 2025

Overview Rating:

Our Service: Excellent

We attended a roadshow and committed to our first tour with Wendy Wu. Been wanting to go to Japan for a long time. The staff were friendly and the presentation was informative and interesting.

Japan Uncovered

Thursday 06 Nov 2025

Overview Rating:

Our Service: Excellent

First class advice and information over the phond .

Japan Uncovered

Monday 13 Oct 2025

Overview Rating:

Our Service: Excellent

Katie at Wendy Wu Tours in Auckland has been awesome to communicate with and very quickly provided information I required to make a quick decision to confirm bookings.

Our Response

Hi Robyn, thank you so much for your wonderful 5-star review! We're thrilled to hear that Katie provided you with such excellent service and was able to help you get everything confirmed so quickly. She'll be delighted to know her efforts made your booking experience smooth and stress-free.
How exciting that you're heading to Japan! You're in for an incredible solo adventure exploring everything from ancient temples and serene gardens to vibrant cities and delicious cuisine. If you have any questions as your departure approaches, Katie and the team are always here to help.
Safe travels, and we can't wait to hear all about your Japanese experience when you return!
Warm regards,
Caroline - Wendy Wu Tours

Japan Uncovered

Wednesday 01 Oct 2025

Overview Rating:

Our Service: Excellent

I have previously Wendy Wu and the service provided was straight forward

Japan Uncovered

Friday 19 Sep 2025

Overview Rating:

Our Service: Excellent

This is my second attempt to book with Wendy Wu. The first time nobody rang me back, which for £10,00 was a little off. I booked this time despite not being offered another airport. We don't all live in the south-east! Wendy Wu doesn't offer a taxi service, which most other companies do, but they do offer a useless few days in Hong Kong, which if you are part of a solo group isn't very useful, particularly as a woman travelling alone. I fully expect to be charged an extortionate amount of money to fly from Manchester, which plus the car will add a substantial amount. I do hope you are going to be worth it.

Our Response

I'm so sorry to hear that you have been anyway unhappy with our service. I asked our Sales Manager, Andy, to give you a call and I believe that he has resolved matters to your satisfaction. Please do let me know if we can offer you any further assistance. Many thanks and kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Monday 25 Aug 2025

Overview Rating:

Our Service: Excellent

Excellent first impression from our telephone enquiry on Saturday 23 August with your representative, Artie regarding a trip to Japan.
We decided to follow up and the holiday was booked that very afternoon because in addition to all the details in the brochure everything was explained to us in a concise and informative manner.

Our Response

Artie was delighted to receive your review, she hasn't stopped smiling! Thanks for your feedback, it is very much appreciated and do let us know if you ever have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.