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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.


We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Best of Borneo

Thursday 07 May 2026
Overview Rating:
Our Tour: Excellent
Best of Borneo was a really great tour, made even more so by our national guides Wayne and Jimmy. Visiting the Iban Longhouse, National Parks and our time in the jungle gave us a good look at Village life and the wildlife. Seeing Flying Squirrels, fireflies, Probiscus monkeys, lots of other monkeys and of course the Orangutan. We were lucky enough on our River Safaris in the jungle, to spot an Orangutan and it's nest/bed high up in the treetop. Also to see the Pygmi elephants feeding, getting in the river, lining up then swimming across the river to dissappear into the jungle on the other side.
I would suggest one less night in Kota Kinabalu and an extra night in Sepilok Resort. There were so many walking tracks one could have explored at a Park within a ten minute walk from the resort.
Overall it was a fantastic trip. The hi-light for me was the Longboat to the Longhouse, + the River Safaris in the jungle.

Our Response

Thank you for your fantastic review. We’re delighted to hear you enjoyed Best of Borneo and that Wayne and Jimmy helped make the tour even more memorable. It sounds like you had some incredible wildlife sightings, from orangutans and proboscis monkeys to pygmy elephants and fireflies. We’re also pleased the Longhouse visit and river safaris were such highlights. Thank you for your helpful feedback regarding Kota Kinabalu and Sepilok Resort, which we’ll be sure to pass on to the product team.

Best of Borneo

Wednesday 06 May 2026
Overview Rating:
Our Service: Excellent
They explain everything in simple terms, nothing is too much trouble for them. This is my 3rd Wendy Wu tour but only the 2nd I have booked directly through them. Absolutely amazing, friendly staff. I recommend these tours to my friends.

Our Response

Thank you for your fantastic review. We’re delighted to hear everything was explained clearly and that the team made the booking process so easy. It’s wonderful to know this will be your third Wendy Wu tour, and we really look forward to making it best yet!

Treasures of Malaysia, Borneo & Singapore

Sunday 03 May 2026
Overview Rating:
Our Tour: Excellent
Really enjoyed this tour! A good mixture of cities, countryside and wildlife. So many highlights on this trip although if I had to pick I would say the Cameron Highlands, the wildlife of Borneo and the Gardens by the Bay in Singapore. The food was good and varied. The weather was hot & humid so be prepared clothes wise. I purposefully brought longer trousers as the itinerary said to dress conservatively however shorts of a decent length were perfectly fine for most places & our guide would highlight where longer trousers were needed the day prior (only the Batu Caves as I remember). I was glad I brought the longer trousers for Borneo though to avoid the pesky mosquitos (also bring bug spray). Also, definitely take a change of clothes for the river cruise in Kota Kinabalu in case of a sudden downpour as it's a 2 hour coach ride back to the hotel which is not pleasant in damp clothes.

I would highlight that this tour has a physical rating of level 1. For me (as some aged in my 30's with a good level of fitness) I would classify it as a level 2 given the heat & humidity along with the intensity of some of the walks with a lot of stairs and uneven ground! Just something to bear in mind when considering this tour as the general consensus in my group was that it was A LOT more physically demanding that any of us expected. This includes people on their 2nd, 3rd, 4th. . . Wendy Wu tour.

The tour only includes one day in Singapore. Given the amount of things to see in this incredible city I think it would be worthwhile staying for an extra night or two if possible.

Overall I would definitely recommend this tour! Had a fantastic two weeks with a brilliant group of people. Thank you to our wonderful guides - especially Kugan in Peninsular Malaysia and Kurt in Borneo - if you are lucky enough to have these guides in the future you're in good hands!

Treasures of Malaysia, Borneo & Singapore

Sunday 03 May 2026
Overview Rating:
Our Tour: Good
It was the usual Wendy Wu experience. Full on and covered a lot.
Accommodation was great and hotel catering was good. However, some of the external eateries left something to be desired. The street food experience was not great and the last meal in Singapore left a few of us unwell.

Best of Borneo

Thursday 23 Apr 2026
Overview Rating:
Our Tour: Excellent
A FANTASTIC TOUR WITH A GREAT COMPANY - WENDY WU

Best of Borneo

Wednesday 22 Apr 2026
Overview Rating:
Our Tour: Excellent
Excellent tour with a fine guide.

Treasures of Malaysia, Borneo & Singapore

Thursday 05 Feb 2026
Overview Rating:
Our Service: Excellent
After an unsatisfactory first call with a different person, I called back and booked my holiday with Natasha, who was professional and helpful. This will be my second trip with Wendy Wu Tours. These holidays are not cheap but are comprehensive and fully inclusive, which is ideal for the solo traveller.

Treasures of Malaysia, Borneo & Singapore

Friday 16 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent service from Beau when booking a tour with rearranged flights. Thank you.

Our Response

Thank you for your feedback.

We are delighted to hear that Beau provided excellent service while assisting with your tour and rearranged flights. We trust everything goes smoothly on your upcoming trip and that you enjoy the experience to the fullest.

Kind regards,
Jimmy
Wendy Wu Tours

Wildlife of India

Tuesday 13 Jan 2026
Overview Rating:
Our Service: Excellent
Arti has been really helpful with my latest booking. Giving me time and space to make the right holiday choices.
I have now booked 4 trips with Wendy Wu for the following reasons;
First trip to Borneo was faultless. The tour director Wayne created a memorable trip for all of us, and a year on, all of us remain in contact. The mix of restaurants/cafes chosen was just right , the food was good everywhere. Wayne was calm and professional in all situations and as a result I felt confident to go ahead and book further trips.
Nikki in the flights department has been exceptional, re my trip to Indonesia. She has delivered a personalised service for a very fair and reasonable price.
Overall I would say Wendy Wu has got it right on every level; varied tours, good quality accommodation and meals, backed up by an approachable back office that treat you fairly and give good value for money.

Our Response

Thank you for your wonderful and detailed feedback.

We are thrilled to hear that Arti has been so helpful with your latest booking, giving you the time and space to make the right choices. It is fantastic that your experiences with Wayne in Borneo and Nikki in the flights department have left such a positive impression. We are delighted that our mix of tours, accommodation, meals, and supportive back-office service has met your expectations across multiple trips. We trust your latest adventure with Wendy Wu Tours will be just as memorable and enjoyable as the previous ones.

Kind regards,
Jimmy
Wendy Wu Tours

Best of Borneo

Saturday 29 Nov 2025
Overview Rating:
Our Service: Excellent
Excellent from initial booking until conclusion of holiday.

Treasures of Malaysia, Borneo & Singapore

Monday 27 Oct 2025
Overview Rating:
Our Service: Excellent
Always good and attentive

Treasures of Malaysia, Borneo & Singapore

Monday 15 Sep 2025
Overview Rating:
Our Service: Excellent
On line booking clear instructions and initial information requested was just sufficient to book and pay a deposit.
Liked the option to view alternative flights as the one offered included long transfer times.

Our Response

Many thanks for your review and do let us know if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Wonders of Indonesia

Sunday 24 Aug 2025
Overview Rating:
Our Service: Excellent
I’ve completed one amazing tour to Borneo with Wendy Wu and I’ve just booked my second holiday with them.
At the booking of this second holiday Andy offered me answers to my multiple questions. This ultimately gave me the reassurance, confidence and information I needed to make my travel decisions. I’m planning a big holiday taking in multiple countries so it wasn’t a straightforward booking.
I had a wonderful first Wendy Wu tour and I cannot recommend them highly enough. I felt confident embarking as a solo because the paperwork and information was thorough and told me everything I needed to know. I even had the WhatsApp number of my guide, so made contact prior to leaving UK. He met my arrival flight (I arrived 3 days before tour start) and transferred me to the Tour hotel. Wayne was a fantastic national guide and remained with us the whole time. He was as professional, giving the same care and attention to every client in the group. Everything about that holiday was faultless. From the itinery to the accommodation to the food. As a solo who rarely eats out, the variety of restaurants visited and cuisine on offer, was a constant delight. I have no hesitation in recommending Wendy Wu tours.

Our Response

Thanks so much for your detailed review, we are delighted that you enjoyed Borneo and will pass on your comments to Wayne. He will be delighted! Do let us know if we can help you with your further travel plans. Kind regards, Jimmy, Wendy Wu Tours.

Treasures of Malaysia, Borneo & Singapore

Saturday 09 Aug 2025
Overview Rating:
Our Service: Excellent
Very personal. Staff are keen to help and make their trips memorable from the first conversation until the return after the trip.

Our Response

That is so good to hear and thank you so much for the lovely review. We are always on hand to help and please do give us a call if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Treasures of Malaysia, Borneo & Singapore

Friday 01 Aug 2025
Overview Rating:
Our Service: Excellent
Very friendly, knowledgeable and helpful. Looking forward to a great holiday experience

Our Response

And I'm sure it'll be wonderful! Do let us know if you have any questions regarding your tour.
Kind regards, Jimmy, Wendy Wu Tours.