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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Grand Tour of China

Tuesday 18 Nov 2025
Overview Rating:
Our Tour: Excellent
I should start with mentioning Frank, our tour guide, who was excellent in not only acting as a shepherd with his "flock" but was extremely knowledgable about places visited and ever so helpful when problems arose such as sickness, emergencies, hospital visits, medication etc. Always patient, good natured and a great sense of humour. This was a once in a lifetime trip and the destinations visited fulfilled all our desires - Xian, Beijing, Dali, Kunming, Yangtze river, Chongqing, ChengDu, Guillin, Yangshuo, Hangzhou, Suzhou, Shanghai, and Hong Kong! It truly was stunning and unforgettable, and exhausting! This tour requires a good degree of fitness as there will be substantial walking involved. It also involves a high degree of transport and frequent packing / unpacking between accommodations. If there was one criticsm I would have to make, it would be able to spend more "me time" in some of the destinations even if this reduces the itinerary.

China by Rail

Monday 17 Nov 2025
Overview Rating:
Our Tour: Excellent

Gems of China

Sunday 16 Nov 2025
Overview Rating:
Our Tour: average
A very well-planned, organised and well led tour which made the most of the time available. Full of variety and interest; accommodation and food excellent.

But the charms of China as a destination are seriously limited - overdevelopment, man-made accretions defacing its iconic natural landscapes and wonders, and gross overcrowding in all the tourist attractions. Disappointingly, none of the preserved old towns on the Yangtze were included in the itinerary.

Gems of China

Sunday 16 Nov 2025
Overview Rating:
Our Service: Excellent
Matt was very polite and helpful. He explained everything very clearly. I asked him lots of questions and he was more than happy to answer all my questions. I felt very reassured and well informed.

China by Rail

Thursday 13 Nov 2025
Overview Rating:
Our Tour: Excellent
An amazing holiday that feasts your eyes (Haung Pao river tour at night), nourishes your soul (Guilin River Tour) and exercise your legs (walking the Great Wall), these are among the many highlights of the tour. This tour covers many of the must-see tourist attractions of China and then some, at a price that offers astonishing value. The standard of hotels and meals are (with exception of Huangshan and YangShou), above expectation. The high speed rails journeys are the ideal way to cover long distances in this great country. Our national tour guide George skillfully sherperds us through vast railway stations, security checks and e-ticket inspections; depicts the development of modern China engagingly and addresses sensitive questions with diplomacy, subtlety - the way of tai chi. I would have no hesitation to book another Wenfy Wu tour if it was led by George! May be a trip along the silk route?

Grand Tour of China

Thursday 13 Nov 2025
Overview Rating:
Our Tour: Excellent
An excellent trip made special by our national tour leader Addison, and his great work with the local guides. The pace was good and everything was handled in a professional and caring way. Very enjoyable.

Magnificent China

Wednesday 12 Nov 2025
Overview Rating:
Our Service: Excellent
Excellent guidance and research for me.

Wonders of China

Wednesday 12 Nov 2025
Overview Rating:
Our Service: Excellent
Very friendly and informative, enthusiastic about the holiday and made the booking process very easy.

Enchanting China

Sunday 09 Nov 2025
Overview Rating:
Our Service: Excellent
We knew what we wanted but the agent completed the booking including the flight selection simply and efficiently

Wonders of China

Sunday 09 Nov 2025
Overview Rating:
Our Service: Excellent
Very Helpful

Wonders of China

Sunday 09 Nov 2025
Overview Rating:
Our Tour: Excellent

Natural Treasures of China

Saturday 08 Nov 2025
Overview Rating:
Our Tour: average
We had to transfer plane for a connecting flight and we missed it because it was too tight and there was no one from Wendy Wu on site to help .
Considering the cost of the holiday , the hotels provided were not up to expected standard. The itinerary was good but the above let it done

Ancient Empires of China & Japan

Friday 07 Nov 2025
Overview Rating:
Our Tour: Good
Ancient Empires of China & Japan
This a fairly fast paced tour but a good way to see the best of the two countries in a short time.
Hotels were generally good but located out of town so not much nearby. All hotels had WiFi and kettles, and most had fridges. The schedule was pretty full so there was little free time to wander round alone for shopping, drinks etc - especially in China. However there was usually a small general store nearby for snacks and sundries.
Guides in both countries (Ian in China and Nao in Japan) were knowledgeable and spoke good English. There were optional activities in China at each place we stopped - they were all excellent but you need to budget for them (about £30 each person per event). The advice in Wendy Wu regarding AliPay and eSims are worth reading. I used a Holafly eSim - great in China but not such good coverage in Japan. I was able to use my social apps normally in China via the eSim.
In China, as part of the tour, the local guides will take you to "approved" stores attached to varoius cultural activities such as silk making; teracotta army, jade factory etc etc. Be prepared for a hard sell (I guess the local guides get a cut); the prices are very negotiable and if you want to buy something there you should aim to pay 40-50% (or less if you are a good haggler) of the initial asking price
Alipay is universally accepted and is the easiest way to pay, although Mastercard was accepted in larger premises. Cash was also widely accepted.
Food was ok - nothing too extreme although the veggies suffered a bit from lack of choice, especially in Japan. Fortunately they ate fish, otherwise it would have been an austere diet for them.
Be prepared for some long days with plenty of walking and a bit of stair climbing. And a lot of eating - the tour caters for 3 meals a day !

Magnificent China

Friday 07 Nov 2025
Overview Rating:
Our Tour: Excellent
Amazing holiday from start to finish. On top of the stunning sights and experiences of China the whole trip was so well organised and we were exceptionally well looked after at all times. Special mention goes to Ryan our national tour guide who went well beyond in every way while always being so friendly, caring and approachable. Along with the local guides he also helped us get a real sense of living in modern China as well as an introduction to its history and language.

We did almost all the optional activities too which were all good value and excellent.

We cannot recommend this trip, Ryan and Wendy Wu highly enough - thanks to all!

N.B. This holiday is more active than it might appear with a lot of walking and early starts to pack so many wonderful experiences in. This was perfect for us but some less able did struggle a bit at times and opted out of some activities

New Horizons of China

Friday 07 Nov 2025
Overview Rating:
Our Service: Excellent
Really helpful with Cheryl who was very happy to discuss my needs and booking process. Her enthusiastic personality confirmed our excitement at doing the China tour - confirmation email came through quickly and she explained what we need to do nearer the time regarding visas.