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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Wonders of China

Monday 25 Aug 2025
Overview Rating:
Our Tour: Excellent

Wonders of China

Sunday 24 Aug 2025
Overview Rating:
Our Service: Good
On the plus side the consultant that I had the most dealings with was very helpful and patient with my indecisiveness!
On the downside I think I was misled by a different consultant as to which airline was operating the business class offer. Also disappointed by Wendy Woo no longer offering early ticketing to enable pre booking of seats.

Wonders of China

Saturday 23 Aug 2025
Overview Rating:
Our Service: Excellent
Pleasant, efficient and knowledgeable reservations staff.
I do feel Wendy Wu Tours are the best tour operators for holidays in China.

Gems of China

Saturday 23 Aug 2025
Overview Rating:
Our Service: Excellent
Informative presentation from Keith, he obviously enjoys what he does and shared his enthusiasm.
Booked with Natasha, a lovely young lady who clearly knew her way around the flight websites as we wanted different times and layovers which weren’t the usual ones!
Happy with our final holiday choices

Wonders of China

Tuesday 19 Aug 2025
Overview Rating:
Our Service: Excellent
Really impressed with Julia who could answer all my questions immediately and understood exactly what I was looking for. This was my first experience with WW and I was able to book the tour I was interested inconfident that I was dealing with experts.

Our Response

Thank you so much for your kind review. Julia was absolutely delighted to hear your wonderful feedback about her service. We’re thrilled to know she made such a positive impression. If you have any questions or need any assistance as you prepare for your upcoming tour, please don’t hesitate to get in touch.

With thanks again and kind regards,
Jimmy
Wendy Wu Tours

Wonders of China

Friday 15 Aug 2025
Overview Rating:
Our Service: Excellent
Excellent communication from Natasha,she answered all my queries quickly,so we booked .

Our Response

Thanks so much for your review, Natasha, will be delighted to hear your feedback. Do let us know if you have any questions in the run up to your tour. Kind regards, Jimmy, Wendy Wu Tours.

Wonders of China

Saturday 09 Aug 2025
Overview Rating:
Our Service: Excellent
Matt was helpful and knowledgable. Our first impressions are very positive.

Our Response

Thank you so much for your feedback. Matt was delighted to see your review! Please do let us know if you have any questions relating to your tour. Kind regards, Jimmy, Wendy Wu Tours.

Gems of China

Saturday 09 Aug 2025
Overview Rating:
Our Service: Excellent
First experience with them at one of their Roadshows and thought they seem an excellent company…
Had not heard of them before but the presentation was very informative and made us change our mind on a trip we had already seen to book with a different company but after seeing what a great company and how much they put into their tours and the way they look after you with local tour guides etc it was a no brainer we completely changed our minds and booked our trip to China with them and so pleased we have and Julia and the team were very helpful and friendly so glad we found Wendy Wu

Our Response

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted that you discovered us at one of our Roadshows and that the presentation gave you the confidence to book your China adventure with us. It’s wonderful to hear that Julia and the team made the process so easy and welcoming for you. We can’t wait for you to experience all that China has to offer with our expert local guides by your side. Wishing you a fantastic trip, and we’re so glad you found Wendy Wu Tours! Kind regards, Jimmy, Wendy Wu Tours.

Wonders of China

Friday 08 Aug 2025
Overview Rating:
Our Service: Excellent
Very helpful operator who managed to answer all my questions/queries. I received confirmation of my booking before the end of the day. Thank you

Our Response

That's great to hear and thank you so much for your review; it is very much appreciated. Kind regards, Jimmy, Wendy Wu Tours.

Majestic Yangtze

Wednesday 06 Aug 2025
Overview Rating:
Our Tour: Excellent
Everything about the tour was excellent, the tour guide Amanda was better than excellent, everything was well organised and punctual. All in all everything was first class - except the flights.

We flew from the UK with Air China, the way they operate international flights is to load the passengers onto the plane and when the cabin doors are closed they then start loading the luggage and cargo, the result is that the first two hours in the plane is on the ground with only a sip of water being served (no alchohol on Air China flights).

In our case the outward flight to Beijing was late arriving so the baggage was not transfered to the connecting flight and was missing when we arrived in Shanghai, no clothes or toiletries . The return was exactly the same, two hours late arriving at LHR. We wondered why the flights were full of Chines students and no westerners! Air China - never again.

Wendy Wu - drop Air China, they are not doing you any favours and are not to your standard.

Our Response

Thank you very much for taking the time to share your feedback.

We're absolutely delighted to hear that you had such a positive experience on your tour and that Amanda, your guide, exceeded expectations. We take great pride in the high standard of service our guides deliver, and it's wonderful to know everything was so well organised and ran smoothly throughout.

We are, however, very sorry to hear about your experience with Air China. While we unfortunately don’t have control over the airline’s operations, we fully appreciate how delays and baggage issues can significantly impact your travel experience. Please be assured that we take such feedback seriously and regularly review our airline partnerships to ensure they reflect the standard our customers expect from a Wendy Wu Tours holiday.

Thank you once again for your comments, both the positive and the constructive. We're thrilled you enjoyed your time on tour, and we do hope we’ll have the pleasure of welcoming you on another adventure in the future.

Jimmy, Wendy Wu Tours.

Wonders of China

Sunday 27 Jul 2025
Overview Rating:
Our Service: Excellent
I'm happy to have booked with Wendy Wu and am looking forward to our trip feeling that I've booked with experts.

Our Response

Thanks so much for your lovely review, Diane. Do give our friendly team a call if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Magnificent China

Friday 25 Jul 2025
Overview Rating:
Our Service: Excellent
Clear, concise and understandable information from the company Representative, made for a pleasant experience, and confidence in the ability of the company, to provide us with the chosen tour; particularly as this is the first time using Wendy Wu Tours.
Now we feel we can relax knowing our big trip is in well experienced hands.

Our Response

Thanks Ellen for your lovely review and you are in very safe hands with Wendy Wu Tours. Do give our friendly staff a call if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.

Gems of China

Thursday 24 Jul 2025
Overview Rating:
Our Tour: Excellent
Gems of China

Looked at several Wendy wu tours to China but this one seemed to cover a lot of what we wanted to see . Did not disappoint, very well organised by our fantastic tour guide Penny and aided by brilliant local guides . She really helped the group gel with her positive outlook and happy personality. Nothing was to much trouble and every experience amazing .
We were lucky to share the trip with a great group of people and have many great memories .
It is a very full on tour which we expected from the itinerary. It was lovely to dine out in local restaurants and try some local dishes .
Well done Wendy wu and especially Penny .

Our Response

Thanks so much for your review, we'll be sure to pass on your comments to Penny and her colleagues; they will be delighted to receive your feedback. We do hope you will travel with us again soon. Kind regards, Jimmy, Wendy Wu Tours.

Grand Tour of China

Wednesday 16 Jul 2025
Overview Rating:
Our Service: Excellent
We attended a Wendy Wu Tours presentation event which was extremely informative. We had lots of questions and the team were able to answer everything. We didn’t feel at all pressured to book anything on the day but we had done some prior research, all of our questions were answered satisfactorily and they were able to accommodate our additional requirements regarding outbound and return stopover arrangements. We therefore felt happy to make a booking and pay our deposit. Since the event we’ve had some follow up questions which were dealt with promptly and efficiently over the phone. We are now very excited and looking forward to our trip with confidence that we have made a good choice.

Our Response

Your review means the world to us, and we often receive feedback from our customers about how much they enjoy our presentations. Please do come back to us if you have any questions about your tour. Kind regards, Jimmy, Wendy Wu Tours.

Wonders of China

Wednesday 16 Jul 2025
Overview Rating:
Our Service: Excellent
Always helpful and friendly. Took notes of my requirements re flights when they are released

Our Response

That's great to hear, Andrew and do let us know if you have any questions regarding your tour. Kind regards, Jimmy, Wendy Wu Tours.