Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Japan & the Scenic South

Saturday 21 Feb 2026

Overview Rating:

Our Service: Excellent

Very friendly and efficient rep. Answering all our questions was not a problem for her. Made us feel confident in booking our first land tour with Wendy Wu.

Our Response

Thank you so much for your lovely feedback!

We’re delighted to hear that you found our representative friendly, efficient, and able to answer all your questions with ease. It’s wonderful to know that you felt confident booking your very first tour with Wendy Wu — that means a lot to us.
We’re thrilled to be part of your upcoming adventure, and we’re here for anything you need along the way.

Japan Uncovered

Friday 20 Feb 2026

Overview Rating:

Our Service: Excellent

Very helpful and proactive representative.
Alexia accommodated all our requests and sought out the best options for us.

Our Response

Thank you so much for your lovely feedback!

We’re delighted to hear that you found Alexia helpful and proactive.
It’s wonderful to know that Alexia was able to accommodate all your requests and go the extra mile to find the best options for you.
We truly appreciate you taking the time to share your experience.

If you need anything else at all, we’re always here to help.

Japan Uncovered

Thursday 19 Feb 2026

Overview Rating:

Our Service: Excellent

Very helpful and respond quickly to email queries.

Our Response

Thank you so much for your feedback!

We’re really glad to hear that you found our team helpful and that your email queries were answered quickly. Providing prompt and supportive service is always our priority, so it’s wonderful to know that we hit the mark for you.
If there’s anything more we can help with, we’re always here.

Japan Uncovered

Thursday 12 Feb 2026

Overview Rating:

Our Service: Excellent

Cheryl has been excellent trying to sort our autumn trip to Japan, very helpful and very patient😊

Our Response

Thank you so much for your lovely 5‑star review!
We’re delighted to hear that Cheryl has been so helpful and patient while arranging your autumn trip to Japan. We’ll be sure to pass on your kind words — they’ll mean a lot to her.
If there’s anything more you need as your plans come together, we’re always here to help.

Japan Uncovered

Thursday 12 Feb 2026

Overview Rating:

Our Service: Excellent

Loved the presentation ( Belfast), so many different trips that I wanted to go on, lol. The biggest decision is which one to do first,😂😂

I booked a trip to Japan at the end of it.

Our Response

Thank you so much for your fantastic 5‑star review! We’re delighted to hear how much you enjoyed the Belfast presentation — it’s wonderful that so many of our tours inspired you. Choosing the first one is definitely the hardest part!

We’re thrilled you decided to book a trip to Japan, and we can’t wait to help make it an unforgettable experience. If you need anything in the lead‑up to your adventure, we’re always here to help.

Japan by Rail

Wednesday 04 Feb 2026

Overview Rating:

Our Service: Excellent

Made one phone call spoke to a very helpful young lady named Jade, told her exactly what I wanted fantastic advice, would recommend Wendy Woo to anyone.

Our Response

Thank you so much for your fantastic 5‑star review!
We’re delighted to hear that Jade was so helpful and able to give you exactly the advice you needed for your trip to Japan.

It’s wonderful to know you’d recommend Wendy Wu Tours to others — we truly appreciate it.

We hope you have an amazing time in Japan and we’re here if you need anything else!

Japan Uncovered

Monday 02 Feb 2026

Overview Rating:

Our Service: Excellent

great very informative and efficient.

Japan Uncovered

Sunday 01 Feb 2026

Overview Rating:

Our Service: Excellent

Could not be more helpful. We booked through Dedtinations. The lady at the desk was great at providing us with info. After some thought, we opted to book and were sorted by Chris (Friday show). Although he was selling us a holiday, he was very very helpful; funny without being over the top. I had to speak to a lady in the office to give personal details. She was also excellent too. Altogether it was an excellent experience and i would recommend Wendy Wu to others

Japan Uncovered

Sunday 01 Feb 2026

Overview Rating:

Our Service: Excellent

The travel agents were knowledgeable, easy to communicate with, and nothing but pleasant and polite and did their utmost to get us the best deal.

Japan Uncovered

Saturday 31 Jan 2026

Overview Rating:

Our Service: Excellent

Byron was polite, experienced and very knowledgeable.

Japan Uncovered

Saturday 31 Jan 2026

Overview Rating:

Our Service: Excellent

We met John at the Olympia travel show. We went through our requirements and he came up with the best tour for us. The experience was very relaxed and jovial. So far (not going until next year) everything has been fine and we are hoping things stay that way over the coming months.

Japan Uncovered

Friday 30 Jan 2026

Overview Rating:

Our Service: Excellent

great attention to detail in finding the tour which included the greatest number of the places my Japanese friend had recommended I visit and then real effort to find the best possible deal on business class flights. I want to China with Wendy Wu tours last year which was Superbad I have every confidence this year's trip to Japan will be up to the same very high standard

Japan Uncovered

Thursday 29 Jan 2026

Overview Rating:

Our Service: Excellent

Informative and to the point. Booking was straightforward and easily completed by phone. No hesitation in recommending Wendy Wu's service.

Japan & the Scenic South

Thursday 29 Jan 2026

Overview Rating:

Our Service: Excellent

I have not experienced a holiday with Wendy Wu Tours yet but so far I have been very impressed with the service I have received and the help I’ve been given to decide on which tour to go on and when.