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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Japan Uncovered

Friday 10 Oct 2025
Overview Rating:
Our Tour: Good
Our guide Midori was wonderful and knowledgeable. But we found the tour number too large and this limited the facility to go into more detail about the history and people of Japan. We also needed more time for ourselves, particularly in Kyoto and Tokyo. We felt there was no need to provide three meals a day, and especially no “western” ones! For example the pseudo Italian meal in Tokyo was awful. Having said that we had some amazing delicious Japanese food.

China by Land, Japan by Sea

Wednesday 08 Oct 2025
Overview Rating:
Our Tour: Good
The Wendy Wu, China by Land, section with Ken, their guide was exceptional in all aspects. We would rather not have done the Japan by Sea section. It was a very big ship catering for the Asian market and we considered that both the food and entertainment was no very good. The gripe for us is that the ships organized tours were a bad joke. Very expensive to see one or two temples and then left to sped the rest of the time in shopping areas. We got no feel for the real Japan and based on this experience alone, we would not go back there.

Our Response

Thank you very much for sharing your feedback on your China by Land, Japan by Sea tour. We’re delighted to hear that you enjoyed the China section of your journey and that Ken provided exceptional service throughout , we’ll be sure to pass along your kind comments to him.

We’re sorry to learn, however, that the cruise portion did not meet your expectations. The Japan by Sea element is operated in partnership with the cruise line, and we appreciate your comments regarding the food, entertainment, and shore excursions. Your feedback will be shared with our product team and the cruise partner to review how we can better align the experience with the immersive cultural focus that Wendy Wu Tours is known for.

Thank you again for taking the time to share your thoughts, they help us continue improving every part of our holidays. We do hope we’ll have the opportunity to welcome you on another tour in the future, perhaps one of our land-based Japan tours, which offer a deeper cultural experience of this fascinating country. Thanks again for writing, it is much appreciated. Jimmy, Wendy Wu Tours.

68692-PRE

Saturday 04 Oct 2025
Overview Rating:
Our Service: Excellent
Agent, Stephen, was extremely helpful and it was very easy to make our booking to Japan for next year

Discover Japan

Thursday 02 Oct 2025
Overview Rating:
Our Tour: Excellent
This is a very busy trip, packed with amazing locations and sights. Be prepared to cover lots of ground on foot, but it is worth it !!!

Discover Japan

Thursday 02 Oct 2025
Overview Rating:
Our Tour: Excellent
I would highly recommend Wendy Wu tours , they are very well organised . The tour of Japan was excellent with the guide being very well informed and she went the extra mile , providing us with her favourite snacks to try , cooling wipes and giving us a lot of information about Japanese culture and history .

China by Land, Japan by Sea

Wednesday 01 Oct 2025
Overview Rating:
Our Tour: Excellent
Superb trip. Loved every second of it. Fantastic itinerary. Great group of people and outstanding guides all the way round

Japan Uncovered

Wednesday 01 Oct 2025
Overview Rating:
Our Service: Excellent
I have previously Wendy Wu and the service provided was straight forward

Japan Uncovered

Tuesday 30 Sep 2025
Overview Rating:
Our Tour: average
We overall really enjoyed the holiday and the tour was very busy and diverse but the tour guide was very difficult to understand and basically dropped us at places and told us to be at the bus at x time. While very nice she lacked passion or knowledge about places we were visiting and relied on copious written notes that she read on the bus but most couldn't hear or understand her. Kind of like listening to someone's homework... very tedious.
We were left to wander and wonder what things were in such culturally different places and some missed temples and key features because we just didn't know. Even when we asked questions she was not able to help or have answers.
Also the food was surprising inconsistent considering everywhere we looked had quality, reasonable food including service stations ! Some meals were lovely and local, some were in places where we wouldn't eat. Also we never did a sushi evening or noodle bar?? I mean it's Japan? So we did our own thing for some of the nights.
We wouldn't recommend or use again as we won't be going back to Japan so we needed to do it right the first time and we don't feel like a Wendy Wu tour enabled us to do that.

China by Land, Japan by Sea

Monday 29 Sep 2025
Overview Rating:
Our Tour: Excellent
A totally phenomenal holiday

A Week in Japan

Sunday 28 Sep 2025
Overview Rating:
Our Tour: Excellent

China by Land, Japan by Sea

Sunday 28 Sep 2025
Overview Rating:
Our Tour: Excellent
an amazing way to see so much of China and being supported by such a knowledgeable team. Our guide Ken, could not have done anything more to ensure we had such an enjoyable and informative holiday.

China by Land, Japan by Sea

Sunday 28 Sep 2025
Overview Rating:
Our Tour: average
Whistle stop tour of famous China attractions involving a lot of internal travel, early starts and lugging of suitcases. Little free time to explore anything outside of the itinerary. However hotels and restaurants were good quality and you pack loads in. The cruise part was very welcome as we were so shattered but if you want to see Japan - not the way to do it. Barely time to go anywhere. Ship itself very Asian themed and very packed- lots of activities chargeable too. Just do China in its own if you’re going to do it. Don’t take your power bank or their confiscate it and pack as light as you can - you’ll be constantly on the move and carrying your bags. Well organised on the whole and an enjoyable experience. I’m just waiting for a respond to my query about the tip money we handed over. Get a Chinese sim, and get Alipay sorted before you go too.

Japan Uncovered

Friday 19 Sep 2025
Overview Rating:
Our Service: Excellent
This is my second attempt to book with Wendy Wu. The first time nobody rang me back, which for £10,00 was a little off. I booked this time despite not being offered another airport. We don't all live in the south-east! Wendy Wu doesn't offer a taxi service, which most other companies do, but they do offer a useless few days in Hong Kong, which if you are part of a solo group isn't very useful, particularly as a woman travelling alone. I fully expect to be charged an extortionate amount of money to fly from Manchester, which plus the car will add a substantial amount. I do hope you are going to be worth it.

Our Response

I'm so sorry to hear that you have been anyway unhappy with our service. I asked our Sales Manager, Andy, to give you a call and I believe that he has resolved matters to your satisfaction. Please do let me know if we can offer you any further assistance. Many thanks and kind regards, Jimmy, Wendy Wu Tours.

68672-PRE

Friday 12 Sep 2025
Overview Rating:
Our Service: Good
recommended by a family member, found wendy Wu very helpful in deciding whch tour to Japan to chose and info on availability. flight options were explained (novice as solo traveller not used to upgrading) Talked through booking process once decision made and completed efficiently

Our Response

That's great to hear and thanks so much for your review. Do let us know if you have any questions regarding your tour, we're always happy to help. Thanks, Jimmy, Wendy Wu Tours.

Japan by Rail

Tuesday 26 Aug 2025
Overview Rating:
Our Service: Excellent
Very. Helpful advisors plus visa service.
The inclusive holidays are very attractive with interestingl destinations

Our Response

Thanks so much your review, we're really proud of our travel consultants, they really are the best in the business. Your tour will come round really quick and we can't wait to hear from you when you come back! In the meantime, do let us know if we can be of any help at all. Thanks, Jimmy, Wendy Wu Tours.