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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Japan by Rail

Sunday 10 Dec 2023
Overview Rating:
Our Tour: Good
This was an interesting tour that was well organised, with a good range of activities, opportunity to enjoy all sorts of Japanese food, using good hotels and with a very good guide. There are just a couple of things that stop me awarding it 5 stars

Japan Uncovered

Monday 04 Dec 2023
Overview Rating:
Our Tour: Excellent
Amazing trip to Japan. Taki our guide was absolutely amazing nothing was too much trouble, learnt loads from him about this beautiful country & people. Would highly recommend the 17 days uncovered trip.
Very well organized from the time I landed to the time I left.
Loads of food lovely to try from the different regions.
First time traveling with Wendy Woo it certainly will not be my last.
As a single traveler you are very well looked after there is nothing to worry about.
Highly recommend Japan.

Japan Uncovered

Thursday 30 Nov 2023
Overview Rating:
I returned from the Japan Uncovered trip on 15th November 2023.  Once again I must compliment WendyWu on putting together the most wonderful package.  I enjoyed every minute of my tour.  The sites that we visited were awe inspiring.  Our National Guide Shioji Todokoro was a truly lovely person.  She was friendly and knowledgeable and helped to make the trip in so many ways.  She gave the utmost attention of everyone and everything.  I cannot praise her enough.  
 
I made some great new friends on this trip which enhanced the experience.  The whole group gelled well with Australians and New Zealanders and a few British.  The hotels that we stayed in were excellent as was the transport used.   The coaches were spotlessly clean every day and the drivers were well dressed, very polite, helpful, respectful and the standard of their driving was very good indeed. 
 
I found Japan to be a parallel world to our own.  The Japanese people are so welcoming, kind, caring, and respectful of everyone and everything around them.  They have much to be proud of in the way they lead their lives.  The Western world could learn so much from them.  They are disciplined and the crime rate is low.  There is no pushing or shoving, no “me first” attitude.  Our experience navigating our way over the Shubuya crossing in Tokyo is testament to the Japanese mentality in that no one collides and it runs like clockwork even though there can be up to 3000 people on that crossing at one change of the traffic lights.  The standard of driving in Japan is extremely good.  There seem to be no “Speedy Gonzales” tearing in and out of traffic, although heavy traffic really does not exist as it does in the UK with gridlock everywhere.  The pavements and roads are clean and there is no graffiti.  The toilet facilities were a great source of amusement to the group as each one visited was of the highest class and spotlessly clean.  The cubicles and wash room facilities are spotless and modern.  We marvelled at how many gadgets there were in the cubicles plus of course music if required.  
 
The sites we visited were amazing and most enjoyable to see.  The Autumn colours were fantastic, possibly better than the Cherry Blossom season.  We had very good weather throughout our journey although the day we were to see Mount Fuji, it was cloudy with drizzle and a bit chilly but we were rewarded on the last day with a view of Fuji from the hotel window.  The morning that we departed, the view of Fuji was fantastic.  There she was with her snowy cloak.  
 
Thank you again to everyone at WendyWu who work so hard to put together the most amazing experiences.  I look forward to my next one with you in March to Sri Lanka.
 

Japan by Rail

Wednesday 29 Nov 2023
Overview Rating:
Our Tour: Excellent
Excellent trip very well organised.
Would never have been able to cover so much in such a short time

Japan Uncovered

Tuesday 28 Nov 2023
Overview Rating:
Our Tour: Good
Great trip around Japan with a wonderful tour guide ! The tour gave a fantastic range of varied destinations and experiences. The hotels were of varied quality with most being good but not excellent and a couple being only what would be classed as poor for the cost of the trip. Meals were good and included mainly Japanese cuisine with the opportunity to sample many regional dishes.
The main issue I had was that both of my airport transfers were by coach ( Imagine National Express ) rather by people carrier that was given to most of the other tour party members. I think this was a poor provision considering the cost of the tour and the fact that this was an inconsistency and should have been the same taxi/ people carrier service for all guests.

Japan Uncovered

Monday 27 Nov 2023
Overview Rating:
Our Tour: Excellent
Excellent itinerary & exceptional guide, Take. Took in the main iconic sights, as well as introducing us to tea making, paper making & origami. Plenty of opportunities to try out different Japanese cuisine, but with the occasion Western meal for variety. Added bonus, we were very lucky with weather and did get to see the summit of Mount Fuji!

Japan Uncovered

Friday 24 Nov 2023
Overview Rating:
Our Tour: Good
Really good tour but spoiled by poor food at group meals. Would have preferred to pay more for better quality food or have more options to dine independently

Jewels of Japan

Friday 24 Nov 2023
Overview Rating:
Our Tour: average
Level of service and quality of hotel/guide not up to
Standard. Very mediocre and basic standard compared to cost of holiday and expectation.

Japan Uncovered

Friday 24 Nov 2023
Overview Rating:
Our Tour: Excellent
Would highly recommend Wendy Wu Brilliant tour guide good hotels some rooms bigger than others but all very clean staff in all very helpful .On a personal level I expected Japanese food at lunch time but maybe more choices in the evening But would certainly travel again with the company

Japan Uncovered

Thursday 23 Nov 2023
Overview Rating:
Our Tour: Excellent
Well organised, everything paid for up front , except drinks and a very well- informed guide.

Japan Uncovered

Thursday 23 Nov 2023
Overview Rating:
Our Tour: average
visited Wea number of temples, shrines , gardens, and castles. Prior to our going on the trip I thought that having lunch and dinner included would be good. It did not turn out that way. The food was similar on most days; a pot on a gas burner which you cooked yourself. Mostly chicken or pork. Somedays the same for lunch and dinner. There was NO choice. On some days the meal was all deep fried, tempura was better. This made lunch take too long and this made the time allocated at a few sites too short. We had bus/ coach problems for a few days, but as there was 2 parallel groups on the tour they had the same coach for most of the trip. You need a proper coach as at times the bus had narrow seats due to a pull down seat between the fixed seats. The substitute bus for 2 days due to a lack of driver who was ill was not suitable. The gaps between seats was insufficient for travellers with long legs who stood up for most of the journey on these 2 days. Wendy Wu representative in Japan talked to the group for nearly 2 hours but failed to resolve the issue. We did visit some wonderful places in Japan which is a fascinating country. Wendy Wu needs to resolve the food issues as it appears to have been like this for a few years. The restaurants were more at the fast food, lower priced end of the market. We had a few excellent meals. The coach issue needs to be resolved as a bus makes the day's tiring and uncomfortable. The guide was excellent- thank you Hiro. The amount of walking at first was very demanding, probably 4-5 miles for the first few days.

Japan Uncovered

Wednesday 22 Nov 2023
Overview Rating:
Our Tour: Good
Fabulous country, lovely people, spectacular sights. Only the lack of good quality food offered on the trip prevents 5*

Japan Uncovered

Wednesday 22 Nov 2023
Overview Rating:
Our Tour: Good
We thoroughly enjoyed our holiday in Japan which had a varied and interesting itinerary. Our tour guide was excellent, she was knowledgeable and informative and fun to be with. She was mindful of the needs of the group particularly as some found parts of it beyond their capabilities. We feel that physically this was not a level 1 tour. We felt that the group size of 26 was a little large and would have preferred to have been in a smaller group.
We mostly enjoyed the food but found it very repetitive. We were surprised at some of the restaurant choices, many being in cheap quality venues. We are not convinced that we had the best eating experience that Japan has to offer.
Overall, a great holiday but with some shortcomings.

Japan Uncovered

Tuesday 21 Nov 2023
Overview Rating:
Our Tour: Excellent
Excellent Itinerary, hotels and experiences. Guiding was superb. A truly wonderful country to visit.

Japan Uncovered

Tuesday 21 Nov 2023
Overview Rating:
Our Tour: Good
Itinerary excellent, holiday let down by quality of food and hotels, which were adequate, but food was repetitive and cheap quality in cafe style, restaurants, both lunch and dinner. I never want to see Tofu again.