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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

All Reviews
Product Reviews
Service Reviews
 
Rating
Customer Review

Japan Uncovered

Sunday 25 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent service so far. We had good advise for booking our tour to Japan.

Japan Uncovered

Saturday 24 Jan 2026
Overview Rating:
Our Service: Excellent
Excellent customer service. Professional, polite and knowledgeable.

Documentation is clear and additional questions were answered efficiently.

China Uncovered

Thursday 22 Jan 2026
Overview Rating:
Our Service: Excellent
Our 1st WW tour last year in Japan was fabulous with a superb guide. Tsuru, who looked after the group excellently. Three months on and the group, based across UK, NZ and Australia, are still in touch and are currently booking our next adventure in China in 2027. Great attention to detail throughout the service from booking to arriving home.

Vietnam & Cambodia Discovery

Saturday 17 Jan 2026
Overview Rating:
Our Service: Excellent
Accurate information and concise description of the tour and other options. Discounts not as generous as G Adventures but previous experience of touring with Wendy Wu in Japan swayed us.

Our Response

Thank you for sharing your honest feedback.

We are pleased to hear that you found the information accurate and the tour details clearly explained, including the alternative options available. It is especially rewarding to know that your previous experience touring with us in Japan gave you the confidence to choose Wendy Wu Tours again. We truly appreciate your loyalty and trust this next adventure more than lives up to your expectations.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Friday 16 Jan 2026
Overview Rating:
Our Service: Excellent
Met at DESTINATIONS show in Manchester. The representative was extremely helpful in arranging a booking. Very happy with the service received and have travelled before with Wendy Wu, always well looked after.

Our Response

Thank you for your kind feedback.

We are pleased to hear that our representative at the Manchester Destinations Show was extremely helpful in arranging your booking. It is wonderful to know that, as a returning traveller, you continue to feel well looked after. We trust your upcoming trip with Wendy Wu Tours will be just as enjoyable.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Friday 16 Jan 2026
Overview Rating:
Our Service: Excellent
Andy was great he listened and advised which tour would suit us. We are now looking forward to actually going on this bucket list holiday. We knew we would be given great advice as our friends recommended Wendy Wu to us .

Our Response

Thank you for your lovely feedback.

We are thrilled to hear that Andy was able to listen carefully and advise on the tour that best suited you. It’s wonderful that your friends’ recommendation led you to us, and we trust your holiday will be everything you’re looking forward to and more.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Thursday 15 Jan 2026
Overview Rating:
Our Service: Good
Being digitally challenged excellent support to complete the customer portal information`Thanks`

Our Response

Thank you for your feedback.

We are pleased to hear that our team was able to provide excellent support in completing the customer portal.

We trust the rest of your journey with Wendy Wu Tours will be just as straightforward and enjoyable.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Monday 12 Jan 2026
Overview Rating:
Our Service: Excellent
Jo was a extremely polite mannered, very confident, answered all my questions/concerns, he came across as been a professional and experienced travel agent, reassuring me that Wendy Wu had a dedicated team that could deal with any queries at any time, valid information about my holiday was sent with my confirmation of booking. Thank you JO .

Our Response

Thank you for your kind feedback.

We are delighted to hear that Joe was polite, professional, and able to answer all your questions, providing reassurance about our dedicated team and the support available. It’s wonderful to know the booking process and confirmation information gave you confidence.

We trust your upcoming holiday with Wendy Wu Tours will be just as seamless and enjoyable.

Kind regards,
Jimmy
Wendy Wu Tours

Japan Uncovered

Sunday 11 Jan 2026
Overview Rating:
Our Service: Excellent
Matt spent about an hour discussing my holiday with me and did the booking. He was very helpful.

Our Response

Thanks for your review, Matt will be delighted to receive your feedback!

Do let us know if we can help or if you have any questions relating to your booking.

Thanks

Jimmy
Wendy Wu Tours

Japan Uncovered

Tuesday 06 Jan 2026
Overview Rating:
Our Service: Excellent
The responses from the chat site were not as rapid as I expected but once we talked on the phone, my questions were answered fully with various suggestions. I was able to recheck information and select aspects of the trip which mattered.

Our Response

That's wonderful to hear. Do let us know if you have any questions regarding your tour, we're always happy to help. Thanks, Jimmy, Wendy Wu Tours.

Experience Japan

Sunday 21 Dec 2025
Overview Rating:
Our Tour: Excellent
Really enjoyed our tour. Our guides were fantastic, both really knowledgeable.
Hotels were really nice.
We visited variety of places.
Group was very nice,
Had different experiences every day
Would recommend Wendy Wu tours

Our Response

Thank you for your lovely feedback on Experience Japan. We're so glad you enjoyed the variety of experiences, and we're thrilled that our guides brought such knowledge and enthusiasm to the tour.

It's wonderful to hear that the group dynamic added to the experience – that's definitely one of the ingredients that make a tour truly special.

We really appreciate your recommendation, and we very much hope to welcome you back soon.

Thank you for choosing Wendy Wu Tours!

Ancient Empires of China & Japan

Thursday 18 Dec 2025
Overview Rating:
Our Tour: Good
a great experience with a lot packed in over seven days. the guides we had on the tour were wonderful.

Our Response

Thank you so much for your lovely feedback on the Ancient Empires of China & Japan tour. We're delighted that you found it such a great experience, and we're thrilled to hear that our guides made such a positive impression on you.

We truly appreciate you taking the time to share your thoughts, and we hope to welcome you on another Wendy Wu adventure soon.

Thank you for choosing Wendy Wu Tours.

Christmas in Japan

Sunday 14 Dec 2025
Overview Rating:
I absolutely loved my experience. Thank you so much. I could tell it had been organised thoughtfully and with care. I really didn't want to come home. I learned so much about Japan, practised my Japanese, and made some lovely friends. 

Japan Uncovered

Sunday 07 Dec 2025
Overview Rating:
Our Tour: Excellent
We had an amazing time time. We couldn’t have asked for any more

Our Response

That's wonderful to hear! Hoping to be of service to you again. Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 04 Dec 2025
Overview Rating:
Our Tour: Excellent
An unforgettable experience in a fascinating country thanks to Wendy Woo’s expert team.

Reviews

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Why Choose Wendy Wu Tours?

More than 25 years expertise offering extraordinary tours

Fully Inclusive Touring - All flights, transfers, hotels, meals, guides and visa
  • UK's leading Asia specialist
  • Over 25 years of customer satisfaction
  • Experts on touring to unique destinations
  • Outstanding tour guides
  • Offices in UK, Australia, New Zealand & China
Outstanding guides & Authentic experiences
  • Price Match Promise
  • Fully ABTA and ATOL protected
  • 24/7 Customer care
  • Fully escorted tours
  • So much included in the price
  • Visa service included (except "Essential" tours)
Price Promise & Flexible Booking, ABTA & ATOL Protection
  • 5* Trip Advisor rating
  • Gold Award Feefo Accreditation
  • feefo reviews
As Seen In
UK's leading Asia specialist
Winner of Best Specialist Tour Operator 15 years