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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Japan Uncovered

Friday 10 Oct 2025
Overview Rating:
Our Tour: Good
Our guide Midori was wonderful and knowledgeable. But we found the tour number too large and this limited the facility to go into more detail about the history and people of Japan. We also needed more time for ourselves, particularly in Kyoto and Tokyo. We felt there was no need to provide three meals a day, and especially no “western” ones! For example the pseudo Italian meal in Tokyo was awful. Having said that we had some amazing delicious Japanese food.

China by Land, Japan by Sea

Wednesday 08 Oct 2025
Overview Rating:
Our Tour: Good
The Wendy Wu, China by Land, section with Ken, their guide was exceptional in all aspects. We would rather not have done the Japan by Sea section. It was a very big ship catering for the Asian market and we considered that both the food and entertainment was no very good. The gripe for us is that the ships organized tours were a bad joke. Very expensive to see one or two temples and then left to sped the rest of the time in shopping areas. We got no feel for the real Japan and based on this experience alone, we would not go back there.

Our Response

Thank you very much for sharing your feedback on your China by Land, Japan by Sea tour. We’re delighted to hear that you enjoyed the China section of your journey and that Ken provided exceptional service throughout , we’ll be sure to pass along your kind comments to him.

We’re sorry to learn, however, that the cruise portion did not meet your expectations. The Japan by Sea element is operated in partnership with the cruise line, and we appreciate your comments regarding the food, entertainment, and shore excursions. Your feedback will be shared with our product team and the cruise partner to review how we can better align the experience with the immersive cultural focus that Wendy Wu Tours is known for.

Thank you again for taking the time to share your thoughts, they help us continue improving every part of our holidays. We do hope we’ll have the opportunity to welcome you on another tour in the future, perhaps one of our land-based Japan tours, which offer a deeper cultural experience of this fascinating country. Thanks again for writing, it is much appreciated. Jimmy, Wendy Wu Tours.

Discover Japan

Thursday 02 Oct 2025
Overview Rating:
Our Tour: Excellent
This is a very busy trip, packed with amazing locations and sights. Be prepared to cover lots of ground on foot, but it is worth it !!!

Discover Japan

Thursday 02 Oct 2025
Overview Rating:
Our Tour: Excellent
I would highly recommend Wendy Wu tours , they are very well organised . The tour of Japan was excellent with the guide being very well informed and she went the extra mile , providing us with her favourite snacks to try , cooling wipes and giving us a lot of information about Japanese culture and history .

China by Land, Japan by Sea

Wednesday 01 Oct 2025
Overview Rating:
Our Tour: Excellent
Superb trip. Loved every second of it. Fantastic itinerary. Great group of people and outstanding guides all the way round

China by Land, Japan by Sea

Monday 29 Sep 2025
Overview Rating:
Our Tour: Excellent
A totally phenomenal holiday

A Week in Japan

Sunday 28 Sep 2025
Overview Rating:
Our Tour: Excellent

China by Land, Japan by Sea

Sunday 28 Sep 2025
Overview Rating:
Our Tour: Excellent
an amazing way to see so much of China and being supported by such a knowledgeable team. Our guide Ken, could not have done anything more to ensure we had such an enjoyable and informative holiday.

Japan Uncovered

Tuesday 29 Jul 2025
Overview Rating:
Our Tour: Excellent
Our first escorted tour and probably the best holiday we had! From being greeted off our delayed flight in Osaka with a big smile from our Wendy Wu greeter, ensured we were on our way to our hotel. A big smile and greeting from our guide, Taichi Imamura at the hotel although late, made us feel "at home" and he ensured that we had our bentobox dinner.
Words cannot describe how Taichi made sure that everyone knew what was happening at each place we stopped at, where the best rest rooms were, places to pick up snacks. Even taking photos for everyone with their cameras and phones to ensure all memories were saved of the magnificent sights we saw. All the coach drivers were fantastic throughout the tour, hotels were very good and generally spacious and the places we were taken to for lunch and dinner had excellent facilities and good quality food. I can safely say that all the people on the tour, which comprised Australians, New Zealanders, Tasmanians and English, from the very first evening to the last all got on and mixed amongst each other and some great fun times were had by all.
We even found time to locate a few "Irish hubs"(pub) on the evenings and had some great laughs with Brian and Brenda from New Zealand, Tom and Kim and Stella/Julia in them. There were so many places we saw including Mount Fuji, Hiroshima dome and museum (which brought the heartache of suffering to mind), so many beautiful shrines and temples, finishing with seeing Sumo wrestling and the gorgeous Imperial East gardens and Shabuya scramble crossing.The views from the Sky Tree Tower were unbelievable too!
So clean, so cultural, so friendly, so beautiful. That was Japan uncovered for us!
Thank you Wendy Wu Tours

Our Response

Everyone at Wendy Wu Tours was delighted to read your review. Taichi is one of our best guides and we are so pleased that he was your guide for your tour. We hope to be of service to you again soon. Many thanks for taking the time to write your lovely review. Kind regards, Jimmy, Wendy Wu Tours.

Jewels of Japan

Tuesday 01 Jul 2025
Overview Rating:
Our Tour: Excellent
A very enjoyable holiday that took in the major attractions in Japan. There was a full programme of visits and activities and we especially enjoyed Kyoto, Tokyo and Himeji Castle. The food was enjoyable, especially the Authentic Japanese cuisine. There is never too much free time on these tours, but we would have appreciated a bit more free time to shop or explore independently.
Add on days at the beginning in Tokyo and at the end in Osaka to get the most out of your trip.
Great bunch of fellow travellers with the majority from Australia and New Zealand. Our guide was excellent and kept us organised.

Our Response

Thank you for your lovely review! We're delighted you enjoyed the highlights of Japan, especially Kyoto, Tokyo, and Himeji Castle, as well as the authentic cuisine. Your suggestions about adding free time and extra days are much appreciated and will be shared with the team. We're so pleased to hear your guide and group made the tour even more memorable!

Japan by Rail

Tuesday 03 Jun 2025
Overview Rating:
Our Tour: Excellent
We saw an amazing amount of Japan with a wonderful guide. Amazing place great people and good travelling companions

Jewels of Japan

Monday 02 Jun 2025
Overview Rating:
Our Tour: Excellent
A well organised and informative trip. Our guide, Madoka, was very friendly and knowledgeable about the area. She did everything she could to make our holiday special. The food and hotels were excellent. The daily tour itinerary packed in as many sights and activities as possible so was very tiring. We would have preferred less Shrines to give some free time. Overall a perfect holiday.

Japan Uncovered

Friday 30 May 2025
Overview Rating:
Our Tour: Good
The food was as expected for a large group of 26 and a bit ordinary. Hotels were large international ones. The trip focussed on temples and castles and tourist sights, with little chance to interact with Japanese people. Overall, it could have been a lot more interesting, but it was worth going for what it was. Little pension hotels in the country are often a better experience, and small groups eat better because the chef is not cooking school dinners.

Off-Beat Japan

Friday 30 May 2025
Overview Rating:
Our Tour: Good
There was a good mix of activities and visits, although the number of tourists at this time of the year was greater than anticipated. Personally, I enjoyed the drumming and sumo wrestling most of the activities.
The scenery was spectacular with very green mountains and actually seeing the top of Mount Fuji while at the phlox festival was also a highlight.
Takayama was a lovely town which was probably worth another day.
On the whole some of the street food was more to my taste than some of the included vegetarian food as I found it rather too bland, but that's just my preference.

Jewels of Japan

Tuesday 27 May 2025
Overview Rating:
Our Tour: Excellent
Wonderful holiday got to see so many sights. Transport was great tour guide fantastic overall would highly recommend a tour in Japan and Wendy wu delivered a great experience