Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.

We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

Rating

Customer Review

Japan by Rail

Tuesday 26 Aug 2025

Overview Rating:

Our Service: Excellent

Very. Helpful advisors plus visa service.
The inclusive holidays are very attractive with interestingl destinations

Japan Uncovered

Monday 25 Aug 2025

Overview Rating:

Our Service: Excellent

Excellent first impression from our telephone enquiry on Saturday 23 August with your representative, Artie regarding a trip to Japan.
We decided to follow up and the holiday was booked that very afternoon because in addition to all the details in the brochure everything was explained to us in a concise and informative manner.

Japan Uncovered

Saturday 23 Aug 2025

Overview Rating:

Our Service: Excellent

I have always found Wendy Wu excellent.

Japan Uncovered

Saturday 16 Aug 2025

Overview Rating:

Our Service: Excellent

Very prompt in replying to messages and calling. Sorted out alternative flights. Took account of coeliac needs. Very efficient and personable staff

Our Response

Thanks for your lovely review! Do let us know if you have any questions in the run up to your tour. Kind regards, Jimmy, Wendy Wu Tours.

69512-PRE

Thursday 31 Jul 2025

Overview Rating:

Our Service: Excellent

Great service on the phone, went through all my options and questions, which were quite complicated. Wendy Wu was able to accommodate all my needs and wishes, and even went above and beyond for airport transfers. Wendy Wu was the only company doing Japan tours that would accompany you and organise everything for you. No problem with signs or language to solve.

Our Response

Thanks so much for your lovely feedback, it is sincerely appreciated. Do let us know if you have any questions regarding your tour.

A Week in Japan

Thursday 17 Jul 2025

Overview Rating:

Our Service: Excellent

Excellent. After booking I discovered I had chosen the wrong date of the two we were considering. I quick call to the booking team and it was all changed. They were so helpful

Our Response

Thanks for your review; our pre departure team really are the best in the business. Do let us know if you have any questions about your tour, we're always here to help. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Thursday 10 Jul 2025

Overview Rating:

Our Service: Excellent

Excellent service with a smile

Our Response

Glad to be of assistance! Many thanks for submitting your review. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Saturday 05 Jul 2025

Overview Rating:

Our Service: Excellent

Cheryl was extremely helpful and patient in finding solutions for our preferred travel routes and other queries that we raised prior to booking.

Our Response

Thanks so much for your feedback, Cheryl will be delighted to read your comments. Many thanks for taking the time to contact us. Jimmy, Wendy Wu Tours

China by Rail, Japan by Sea

Sunday 15 Jun 2025

Overview Rating:

Our Service: Excellent

A very helpful person who sorted our query very quickly.

Our Response

Glad to be of assistance! Do let us know if you have any questions about your tour. Kind regards, Jimmy, Wendy Wu Tours.

Japan Uncovered

Sunday 01 Jun 2025

Overview Rating:

Our Service: Excellent

We rang to make a reservation for a holiday next year. The representative was very efficient and made the booking for us. It was straightforward.

Japan by Rail

Friday 30 May 2025

Overview Rating:

Our Service: Excellent

Our advisor, Beau, was very helpful and responsive.

Japan by Rail

Thursday 29 May 2025

Overview Rating:

Our Service: Excellent

Very easy to book and contact re queries beforehand. Did not spend ages being passed from pillar to post when telephoned

Japan Uncovered

Tuesday 27 May 2025

Overview Rating:

Our Service: Excellent

Excellent service helpful staff. Looking forward to my holiday next year!

Japan by Rail

Wednesday 07 May 2025

Overview Rating:

Our Service: Excellent

been with them before

Japan by Rail

Friday 02 May 2025

Overview Rating:

Our Service: Excellent

When we booked our forthcoming tour the representative that we spoke to was extremely helpful and very profressional. She spoke clearly without any ambiguity and went out of her way to get us the best deal.