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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.

We were humbled to receive so much positive feedback from clients affected by the onset of the Coronavirus crisis. We hope the positive experience of customers, who still managed to enjoy their tours even as the pandemic hit, shows how wonderful your experience will be once we all get travelling again.



We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Ultimate Uzbekistan

Sunday 29 Sep 2024
Overview Rating:
Our Tour: Excellent
For me, the holiday of a lifetime.
A very comprehensive itinerary, going places other operators don’t (eg. Nukus) we saw sights that very few British have seen.
Good hotels, and the location of the hotels in Khiva, Bukhara and Samarkand was excellent.
We had an excellent guide, whose knowledge was extensive.
Food was plentiful, possibly too plentiful and I’m on a strict diet now!
On a serious note I don’t think this should be a Level 1 Physical rating, there are lots of steps at times, walking on uneven surfaces and not insignificant distances. One person on our trip had mobility issues and missed out on quite a bit. But it didn’t inhibit me and I am so glad I have taken this holiday.

Ultimate Uzbekistan

Saturday 24 Aug 2024
Overview Rating:
Our Service: Excellent
I did everything on line and it was very easy. I have confidence in Wendy Wu as I have used them for China, Japan, Ecuador and Cambodia/ Vietnam already. I have always wanted to do the Five stans, however a level "5" holiday is too much for me these days. Seeing Uzbekistan was a level "1" and within a capable price bracket and was offering a discount, I jumped straight in.

Our Response

Thank you for your continued trust in Wendy Wu Tours! We're delighted to hear that our online booking process was easy for you and that you found a perfect match with our Uzbekistan tour. I'm sure you'll have a wonderful time.

Do let us know if we can be of any further assistance.

Kind regards,
Jimmy, Wendy Wu Tours

Treasures of Taiwan

Thursday 25 Jul 2024
Overview Rating:
Our Service: Excellent
Very helpful advice from Alexia in a pre booked phone consulation after she had researched a selection of less strenuous tours suitable for me. It was great that she had recently been on the Uzbekistan tour I selected as I was able to answer my specific questions. I also booked the Treasures of Taiwan tour for Spring 2025 and she'd also experienced that tour too.

Ultimate Uzbekistan

Sunday 09 Jun 2024
Overview Rating:
Our Tour: Good
It was an excellent experience !

Road to Samarkand

Tuesday 04 Jun 2024
Overview Rating:
Our Tour: Excellent
My first time with Wendy Wu and it was everything I expected. All connections went smoothly, communication was good and the guides were knowledgeable and attentive. The hotels were comfortable and varied from opulent to rustic and homely. Always clean and comfortable, toiletries and towels provided. Breakfasts plentiful in choice with some unexpected dishes (beef casserole!), Hercules porridge (delicious) and usual cold meats, eggs, pastries, fruit, etc. Meals were astounding with plenty of salads, soups, meat and veg followed by fruit, sweets or small cakes. Large portions as well. All the restaurants were quirky from decoration to opulence which was great. The coach was comfortable, water supplied in plenty. Frequent stops. Some roads bumpy but that is to be expected. The scenery in Kyrgyzstan was amazing and the view to a world of long ago nomadic lifestyle was refreshing. The animal market at Karakol was amazing as was the eagle demonstration. Uzbekistan - more modern, with specific buildings of beauty in every city. We learnt about the history of the area - fascinating; the workmanship of ceramics and textiles was beautiful; the walking tours were not too long and we always had some time to relax in the late afternoon. I had wanted to visit this area for a number of years and was not disappointed. Highly recommended.

Ultimate Uzbekistan

Saturday 11 May 2024
Overview Rating:
Our Tour: Good
I thoroughly enjoyed this trip and learnt so much about the country. Our guide was so knowledgeable and explained the history and culture of the region so well. The hotels generally were very comfortable and we were made to feel very welcome. My only complaints were firstly that we had no free time, and secondly the meals were far too generous for me.

Ultimate Uzbekistan

Friday 10 May 2024
Overview Rating:
Our Tour: Excellent

Ultimate Uzbekistan

Friday 10 May 2024
Overview Rating:
Our Tour: Good
Well organized trip as always with WW. Nice hotels with helpful staff, very knowledgeable guide who answered any questions anyone had in very good English. Young lady from the London office of WW joined us as our group 😊photographer 👍
Food acceptable but after several dinners of Ploy, the traditional dish complains were made. Bus ,Train and flight all punctual.
All together a beautiful country, magnificent architecture and amazing history. Can only recommend it 👍👍
Barbara Smith

Ultimate Uzbekistan

Sunday 25 Feb 2024
Overview Rating:
Our Service: Excellent
Great range of tours with packed itineraries.
Great guides.
Met Sandra at the Destinations event in Manchester and it felt like we had met a long lost friend, so warm and helpful.
I then decided I wanted to change my flights, this was done with ease by Lucy at their customer service department, and she provided exactly what we wanted.

Road to Samarkand

Wednesday 31 Jan 2024
Overview Rating:
Our Service: Excellent
We wanted to book Uzbekistan and spoke to the rep. Alicia 4 or 5 times for information. It’s an expensive holiday off the beaten track but we were reassured sufficiently to book. We have been to China with Wendy Wu before and had a very well- organised holiday so we were inclined to book with them again.

Ultimate Uzbekistan

Monday 15 Jan 2024
Overview Rating:
Our Service: Excellent
Great tours. excellent service from agent at show

Ultimate Uzbekistan

Monday 30 Oct 2023
Overview Rating:
Our Tour: Good
I enjoyed the holiday, it was very interesting, but our luggage was delayed and we had to go to the airport to collect it. Our guide was not helpful or interested in our predicament. What we know now about Turkish Airlines and Istanbul Airport I think Wendy Wu should not have booked connecting flights with so little time in between.
Our guide was very knowledgeable but not very forthcoming with information.

Road to Samarkand

Monday 23 Oct 2023
Overview Rating:
Our Tour: Good
Excellent itinerary. Lucky to meet up with good group. Guides excellent. However vegetarian meals poor as cuisine of both Kyrgyzstan and Uzbekistan both very meat orientated

Road to Samarkand

Friday 06 Oct 2023
Overview Rating:
Our Tour: Good
A great holiday although the tour manager in Uzbekistan could have been better and we only had 1 night in Khiva instead of 2 because of a change to flights.

Ultimate Uzbekistan

Friday 06 Oct 2023
Overview Rating:
Our Tour: Excellent
The tour included everything I wished to see, including destinations most other companies don't visit. Fully inclusive.