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Wendy Wu Tours Reviews

Wendy Wu Tours Reviews

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Reviews

"We are never satisfied until you come back and travel with us again" - Wendy Wu, Founder & Chairwoman

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future.

With this in mind, we have teamed up with independent review company feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us.

We then display these reviews right here, completely untouched by us, so you can trust them 100%.


We also have more fantastic reviews from around the globe on TripAdvisor, including many 5 star!

 
Rating
Customer Review

Ancient Empires of China & Japan

Saturday 18 Apr 2026
Overview Rating:
Our Tour: Excellent
The most fantastic trip across parts of China and Japan. Worth every early morning start.
Highly recommended.

Japan by Land & Sea

Friday 17 Apr 2026
Overview Rating:
Our Tour: Excellent
Did Japan by land and sea and it was amazing. It's full on but the places we saw were both fascinating and stunning. A fabulous experience enhanced by an excellent guide. Would highly recommend.

Japan Uncovered

Wednesday 15 Apr 2026
Overview Rating:
Our Tour: Excellent
A fantastic experience with an excellent guide (Noriko) in a beautiful country we can learn so much from. Japan Uncovered was full on and had to be to cover the distance and sights witnessed, that said, a bit more free time, especially in the cities could have enhanced the experience.

68702

Wednesday 15 Apr 2026
Overview Rating:
Our Tour: Excellent
Fantastic trip to Japan (Jewels of Japan), great organisation, excellent tour guide and a brilliant holiday.

Japan Uncovered

Tuesday 14 Apr 2026
Overview Rating:
Our Tour: Good
We had a great time in Japan.Our guide was a gem and certainly made the trip a bit more special .
Hotel experiences were mixed. This also was the same with some meals.
The cost was high and I felt a bit more value for money was required. Maybe an odd excursion over and above the planned excursions would be a bonus .
Loved Japan and the people.
Early part of the holiday we did see 1 or 2 too many shrines .

Our Response

Thanks for your helpful review and I'm really glad to hear you had a great time in Japan overall. It's such a wonderful country, and the people really do make it special.
I'm thrilled your guide was a gem and helped make the trip even better. That means a lot to us.

I've also taken your feedback on board about the mixed hotels and meals, that's not the consistent experience we want you to have, so I'll make sure the team looks into this. And I take your point about value for money, especially when you've paid a fair amount. The idea of adding an extra excursion or two above the standard itinerary is a really good one; I'll pass that on.

On the shrine front… yes, I can see how a few too many early on might feel a bit repetitive! We'll bear that in mind too when planning future Japan tours.

Lovely to hear you loved Japan and its people and thank you again for being so fair in your comments. It really helps us improve.

Best wishes,
Jimmy, Wendy Wu Tours

Japan Uncovered

Tuesday 14 Apr 2026
Overview Rating:
Our Tour: Excellent
Absolutely amazing holiday Japan is beautiful and amazing country..definitely worth a visit.....clean spotless. Japanese alps are amazing Mount fugi stunning, history,culture, general atmosphere...have to go....

Our Response

Thanks so much, what a fantastic review to read. I'm genuinely delighted you had such an amazing holiday.

Japan really is a beautiful country, and you've summed it up perfectly: spotless, stunning scenery, plus all that incredible history and culture. It's hard not to fall in love with it.

Really glad you enjoyed the atmosphere too, that's something special that's hard to put into words until you've been there.

Thank you for recommending it so enthusiastically. Hopefully we'll see you on another Wendy Wu adventure before too long.

Best wishes,
Jimmy, Wendy Wu Tours

Japan Uncovered

Tuesday 14 Apr 2026
Overview Rating:
Our Tour: Good

Our Response

Many thanks for your four star review. Much appreciated, Jimmy, Wendy Wu Tours.

Japan Uncovered

Tuesday 14 Apr 2026
Overview Rating:
Our Tour: Good
Great knowledgable guide, great group of people. Overall Wendy Wu fantastic. Take care of everything. Could have done with a bit more exploring time and or chasing the blossom for good photos.( we did it in our 1 free afternoon in tokyo.)
( understandably no set blossom trip due to nature of timings and weather but no flexibility either - we were a bit unlucky wrong place at wrong time to catch the blossom in its fullness.) Most evenings after the meal it was only 8.30pm. This was a chance to get to know fellow travellers. -( hotel drinks prices double - to be expected!) not always a bar on site. With Very different cultural aspects to consider Wendy Wu couldnt do much to improve. Ill just say.....consider the level indicator in the brochure. Classed as easy (1) it certainly was not, much more physically demanding than expected! Overall a fantastic experience

Our Response

Thanks very much for taking the time to write such a thoughtful review it's really useful for us and for future travellers.

I'm delighted you had a fantastic experience overall, and that your guide and group made it so enjoyable. That's what we hope for.

A couple of things you mentioned are especially helpful. First, on the blossom chasing, I completely understand the frustration. You're right that we can't guarantee nature, but I take your point about flexibility. We'll have a think about whether there's a little more we could build in around the edges for keen photographers, even when the timing is uncertain.

On the evenings, it's good feedback about hotel bars and drink prices. Not much we can change there, but it's fair warning for others, so thank you.

On the activity level , I really appreciate you raising this. Just to clarify for anyone reading, our Level 1 description in the brochure doesn't say "easy". It says: "A reasonable level of fitness is required and you should expect to be on your feet for much of the day. You'll be getting on and off coaches, trains or boats and walking around the sights, often including steps, plus occasional longer walks." We also encourage everyone to download the full tour dossier. That said, if you found it more demanding than expected, then we clearly need to make the description even clearer so I'll feed that back to the team.

Overall, I'm really glad you still had a fantastic experience. And well done on making the most of that free afternoon in Tokyo for your blossom photos.

Best wishes,
Jimmy, Wendy Wu Tours

Best of Japan

Monday 13 Apr 2026
Overview Rating:
Our Tour: Excellent

Our Response

Many thanks for your 5 star review. Jimmy, Wendy Wu Tours.

Best of Japan

Monday 13 Apr 2026
Overview Rating:
Our Tour: Excellent
Excellent holiday. wonderful guides. fascinating country

Japan Uncovered

Sunday 12 Apr 2026
Overview Rating:
Our Tour: Good
Loved Japan and I thought the itinerary was excellent - a good mix of castles and gardens, temples and shrines, cities and countryside and activities such as paper making. However the tour was let down by the guide who did not have sufficient English to explain things and answer questions, that was disappointing as I had heard good things about Wendy Wu tour leaders.

Japan Uncovered

Sunday 12 Apr 2026
Overview Rating:
Our Tour: Excellent
A very enjoyable tour. Our guide Noriko was excellent, very caring, very professional. I'm coeliac and the food choice was limited in comparison to the majority of our group. Gluten free bread was rarely available and generally substituted with a bowl of sticky rice and main meals often substituted with more raw fish. I would recommend the tour but offer a heads up to coeliacs before booking

Best of Japan

Thursday 09 Apr 2026
Overview Rating:
Our Tour: Excellent
Sixteen days of exciting cultural experiences and exploring some of the most impressive natural beauty that Japan has to offer, including the magnificent Mt Fuji. It was cherry blossom season and, where they were out in full bloom, the views were breathtaking. Our guide was congenital and caring. Very calm. He shared historical information as well as educating us on the current customs of Japan. It was both fascinating and fun!

Japan Uncovered

Tuesday 07 Apr 2026
Overview Rating:
Our Tour: Excellent
A fabulous tour of Japan lead from start to finish by our excellent guide, Kaori. We were on the move every day and couldn’t have fit any more into the holiday. There were very early mornings and soon nights and lots of travelling. Hotels were excellent and the food was so fresh and varied. Everything was included and we would like to thank Wendy Wu for a very enjoyable and memorable holiday.

Japan Uncovered

Monday 06 Apr 2026
Overview Rating:
Our Tour: Excellent
An amazing escorted trip visiting a great variety of areas and interesting places showcasing Japan's culture and scenery. So well organised and the tour guide was not only professional but went out of her way to make sure everyone's needs were being catered for. She made it seamless when moving from place to place and all the eateries.
I would recommend this company

Our Response

Thank you so much for your wonderful feedback!
I will be sure to pass along your kind words to your tour guide, she will be delighted to hear of your feedback.

At Wendy Wu Tours, we take great pride in delivering exceptional service and authentic travel experiences, and reviews like yours make it all worthwhile. Thank you for recommending us, it truly means the world.

We would love to welcome you on another adventure in the future, whether back to Japan or to one of our many other destinations across Asia and beyond.

Thanks again for your review.

Jimmy
Wendy Wu Tours