Agent Training Matrix

Agent FAQs

Booking

• Documents

  Final documents are sent out 2 - 3 weeks prior to departure and will include the tour itinerary, hotel details, flight e-tickets and a travel guide

• Optional excursions

  Optional excursions are only bookable and payable locally

Flights

• Luggage allowance - international flights

  Please refer to relevant airline's website for most up to date info

• Luggage allowance - internal flights whilst on tour

  China and Southeast Asia: Checked-in baggage 20kgs, hand baggage 5kgs

  India: Checked-in baggage 15kgs, hand baggage 5kgs

  Japan: Checked-in baggage 20kgs, hand baggage 7kgs

  South Africa:?Checked-in baggage 20kgs, hand baggage 7kgs

  South America:?Checked-in baggage 23kgs, hand baggage 5kgs

Your Tour

• What does fully inclusive mean?

  All flights, transfers, hotels, meals, guides and visas are included

• What is the dress code on tour?

  The dress code while on tour is very relaxed; however please note that clothing covering the arms and legs may be more appropriate when visiting religious sites

• Will I be travelling with passengers from other countries?

  Our passengers generally enjoy the mixture of British, Australian and New Zealand clients on tour. Occasionally we are joined by English-speaking passengers from other countries.

• Do you allow children on tour?

  We allow children 12 years and over on our group tours. We recommend that families with children of any age take advantage of our private or tailormade tours. This will give you more flexibility while on tour.

• What is the average age on the group tours?

  We have a very wide age range of people travelling on our tours. The average age is between 40-65, but younger and older passengers travel with us too!

• Do I need to be super-fit to complete a Wendy Wu tour?

  Our Classic tours are accessible to most people with an average level of fitness and normal ability. A higher level of fitness and stamina is required for our Go Beyond tours as they can be physically more demanding. These tours visit remote areas; sometimes in high altitude and facilities may be rather basic. All of our tours involve walking and the climbing of steps. Every tour has its own Physical Rating - please refer to the tour page for more information.

• What will I eat on tour?

  Your customers will sample a range of local cuisine with the occasional western meals. All meals (excluding drinks) are included in our fully inclusive Group Tours. Breakfast is a combination of local and western food, usually served buffet style. Lunches and dinners consist of traditional local cuisine, with a wide variety to choose from. Meals on our group tours usually start with dinner on the normal day of arrival and finish with breakfast on the normal day of departure.

• What are the average and maximum number of people on a group tour?

  Classic Tours: Average is 21 and the maximum number of people is 28.

  Go Beyond Tours : Average is 14 and the maximum number of people 18.
  
  Solo-Only Tours: Maximum number of people is 18.

• Passengers with reduced mobility

  Due to the nature of touring and the different modes of transport used whilst on tour, clients that have reduced mobility may find certain aspects of touring difficult. We recommend speaking to one of our Reservations Team to advise on the suitability

Solo Travellers

• Do solo travellers pay a single supplement?

  Customers looking to travel solo can choose our ‘Happy to Share’ option, which may enable them to share a twin room with other solo customers of the same gender who also request Happy to Share, thus avoiding the need to pay single room supplements. Note that ‘Happy to Share’ requests can be received when you make your booking with us but will not be confirmed until your final payment due date. If a share partner is found, the Single Supplement will be removed from your booking. If a share partner is not found, the Single Supplement will remain and is payable with your final balance in line with our normal booking conditions.

  **solo travellers travelling on dedicated 'solo tour departures' will benefit from no single supplements or additioanl costs.

• Is this a match making service?

  Definitley not, people travel on solo tours for a number of different reasons. Whether this be by choice or circumstance. Solo touring provides a safe and enjoyable way of seeing the world with like-minded indivduals.

• Will my customer have to dine on their own?

  No, the tour manager will ensure that your customer is never alone, unless that is what the customer prefers.