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Agent Training Matrix

Agent Training Matrix

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Agent Training Matrix

Our Agent Training Matrix is your one-stop document for quick facts and helpful tips on all of our destinations. You'll also find a page dedicated to questions most frequently asked by agents.

Download your own copy of our Agent Training Matrix for quick access whenever you need it.


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Country Brochure Capital City Highlight Sight Highlight Experience Wendy Wu Recommendation National Dish Flight Time (from UK) Visa Required** Language Spoken Currency
Argentina Latin America Buenos Aires Iguazu Falls Learn to Tango in Buenos Aires Treasures of South America Asados ( Selection of BBQ'd Meat) 13hrs 30mins No Spanish Argentinian Peso
Armenia India & Central Asia Yerevan Yanardag The burning hill - natural gas ablaze Georgia, Armenia & Azerbaijan Harissa (Meat Dish) 6hrs 25mins No Armenian US Dollar / Armenian Dram
Azerbaijan India & Central Asia Baku Baku Shivrvanshah's palace Georgia, Armenia & Azerbaijan Plov (Rice Based Dish) 5hrs 30mins Yes E-Visa Azerbaijani US Dollar / Manat
Bhutan India & Central Asia Thimphu Paro Visit Simtokha Dzong - ancient watchtower Himalayan Kingdoms Ema Datshi 9hrs 22mins No two dozen languages of Bhutan Indian Rupee
Bolivia Latin America La Paz / Sucre Salt Flats Night at Salt Hotel Ultimate South America Saltena 11hrs 49mins No Castilian Spanish Boliviano
Borneo Southeast Asia Part of Indonesia Semenggoh Orangutans in Semenggoh Best of Borneo Ambuyat No direct flights No Bahasa Malaysia Malaysian Ringgit / US Dollar
Brazil Latin America Brasilia Rio de Janeiro Iguazu Falls Treasures of South America Feijoada (black bean stew) 11hrs 40mins No Portuguese Brazilian Real
Cambodia Southeast Asia Phnom Penh Angkor Wat Sunset boat ride at Angkor Angkor to the Bay Amok (coconut fish curry) 12hrs 6mins Yes E-Visa Khmer US Dollar / Cambodian Riel
Chile Latin America Santiago El Tatio Geyser Fields Patagonia glacier cruise Chile: Top to Toe Empanada 14hrs 59mins No Chilean Spanish Chilean Peso
China China Beijing Giant pandas / Terracotta Warriors The Great Wall Wonders of China Peking Duck 11hrs 20mins Yes E-Visa Chinese Renminbi
Costa Rica Latin America San Jose Arenal Volcano Monteverde Cloudforest Reserve Colours of Costa Rica Gallo Pinto 11hrs 30mins No Spanish Costa Rican Colon
Ecuador Latin America Quito Ingapirca Hot Springs of Papallacta Ecuador & Galapagos Private Tour Bolon de verde No direct flights No Spanish US Dollar
Egypt Middle East, Europe & South Africa Cairo Temples of Abu Simbel 5* Nile Cruise Egypt & Jordan Adventure Koshary / Kushari 4hrs 40mins Yes Egyptian Arabic / Modern standard Arabic Egyptian Pound / US Dollar
Galapagos Latin America Puerto Baquerizo Moreno Wildlife Galapagos Cruise Ecuador & Galapagos Private Tour Langostino Encocado (lobster in coconut) 12hrs 40mins Yes Spanish US Dollar
Georgia India & Central Asia Tbilisi Ushguli Make traditional Khachapuri bread Gems of Georgia Khachapuri 4hrs 54mins No Georgian Georgian Lari
Hong Kong China Victoria Lantau Island Hong Kong city tour Hong Kong Glimpses Roast Goose 12hrs 17mins Yes Cantonese Dong
India India & Central Asia New Delhi Taj Mahal Search for Bengal Tigers in Ranthambore Inspiring India Khichdi (rice & lentils) 8hrs 10mins Yes E-Visa Hindi / English Rupee
Israel Middle East, Europe & South Africa Jerusalem Ancient city of Jerusalem Float in the Dead Sea Ancient Israel Falafel 4hrs 55mins No Hebrew Israeli Shekel
Japan Japan Tokyo Cherry blossom Visit the snow monkeys Japan Uncovered Sushi 12hrs No Japanese Yen
Jordan Middle East, Europe & South Africa Amman Petra Experience Petra by candlelight Journey through Jordan Mansaf 5hrs Yes Arabic / English Jordanian Dinar
Kazakhstan India & Central Asia Astana Charyn Canyon Almaty Lake Journey through Central Asia Beshbarmak 5hrs 40mins No Kazakh / Russian Kazakhstani Tenge
Kyrgyzstan India & Central Asia Bishkek Lake Issyk Kul Watch Golden Eagle's hunting Road to Samarkand Beshbarmak 6hrs 40mins No Kyrgyz / Russian Kyrgyzstani Som
Laos Southeast Asia Kuang Si Waterfalls Lake Issyk Kul Witness Buddhist ceremony of Takbat Highlights of Laos Laab Ped (minced duck salad) 11hrs 10mins Yes Lao Lao Kip
Mongolia India & Central Asia Ulaanbaatar Gobi Desert Naadam Festival Mongolia & the Naadam Festival Buuz (stuffed dumplings) 8hrs 24mins Yes Khalkha Mongolia Mongolian Togrog
Palestine Middle East, Europe & South Africa Jerusalem Bethlehem Western Wall of the Temple Mount Jordan & Israel Discovery Musakhan 4hrs 55mins Yes Palestinian Arabic Israeli Shekel
Peru Latin America Lima Machu Picchu Visit Machu Picchu Panoramic Peru Cerviche (marinated fish) 12hrs 30mins No Spanish Sol
Philippines Southeast Asia Manila Chocolate Hills Rice terraces of Luzon Philippines Discovery Adobo 13hrs 5mins No Filipino Philippine Peso
Portugal Middle East, Europe & South Africa Lisbon Sintra Douro Valley by boat & train Portugal Uncovered Pastel de nata 2hrs No Portuguese Euro
Saudi Arabia Middle East, Europe & South Africa Riyadh Hegra Ushaiger Heritage Village Secrets of Saudi Arabia Kabsa (flavoured mixed rice) 6hrs 40mins Yes E-visa Arabic Saudi Riyal
South Africa Middle East, Europe & South Africa Cape Town Blyde River Canyon Greater Kruger NP - Private Game Reserve Kruger to Cape Explored Bobotie (curried minced meat) 11hrs 30mins No English/Afrikaans South African Rand
South Korea Japan Seoul Mount Seorak National Park Gyeongju - The Museum Without Walls Scenic South Korea Kimchi 11hrs 32mins No Korean South Korean Won
Sri Lanka India & Central Asia Colombo Yala National Park - spot leopards Tea Plantation Tour Highlights of Sri Lanka Kottu Roti 10hrs 25mins Yes Sinhala Sri Lankan Rupee
Taiwan Japan Taipei Foguangshan Monastery Sun Moon Lake Treasures of Taiwan Beef Noodle Soup 14hrs 30mins No Mandarin Chinese New Taiwan Dollar
Tajikistan India & Central Asia Dunshanbe Iskanderkul Lake Fortress of Hissor Journey through Central Asia Plov or Osh 9hrs 35mins Yes Tajik Tajikistani Somoni
Thailand Southeast Asia Bangkok River Kwai Kui Buri National Park - wild elephants Thailand Highlights Pad Thai 11hrs 40mins No Thai Thai Baht
Turkey Middle East, Europe & South Africa Ankara Ephesus & Pamukkale Cook with locals in Cappadocia Treasures of Turkey Kebab or Baclava 4hrs 15mins No Turkish Euro / Turkish Lira
Tibet China Lhasa Potala Palace Mount Everest Tibetan Wonders Tsampa 9hrs 12mins Yes Tibetan Renminbi
Turkmenistan India & Central Asia Ashgabat Ancient City of Merv Akhal Tekes horses Journey through Central Asia Ishleki (Turkmen shepherd's pie) 5hrs 46mins Yes Turkmen Turkmenistani Manat
Uzbekistan India & Central Asia Tashkent Samarkand Registan Square Ultimate Uzbekistan Plov 6hrs 50mins No Uzbek Uzbekistani Sum
Vietnam Southeast Asia Hanoi Halong Bay Quintessence of Tonkin Show Classic Mekong Pho & Egg Coffee 11hrs 5mins No Vietnamese Vietnamese Dong

Agent FAQs

Booking

  • Documents

    Final documents are sent out 2 - 3 weeks prior to departure and will include the tour itinerary, hotel details, flight e-tickets and a travel guide

  • Optional excursions

    Optional excursions are only bookable and payable locally

Flights

Your Tour

  • What does fully inclusive mean?

    All flights, transfers, hotels, meals, guides and visas are included

  • What is the dress code on tour?

    The dress code while on tour is very relaxed; however please note that clothing covering the arms and legs may be more appropriate when visiting religious sites

  • Will I be travelling with passengers from other countries?

    Our passengers generally enjoy the mixture of British, Australian and New Zealand clients on tour. Occasionally we are joined by English-speaking passengers from other countries.

  • Do you allow children on tour?

    We allow children 12 years and over on our group tours. We recommend that families with children of any age take advantage of our private or tailormade tours. This will give you more flexibility while on tour.

  • What is the average age on the group tours?

    We have a very wide age range of people travelling on our tours. The average age is between 40-65, but younger and older passengers travel with us too!

  • Do I need to be super-fit to complete a Wendy Wu tour?

    Our Classic tours are accessible to most people with an average level of fitness and normal ability. A higher level of fitness and stamina is required for our Go Beyond tours as they can be physically more demanding. These tours visit remote areas; sometimes in high altitude and facilities may be rather basic. All of our tours involve walking and the climbing of steps. Every tour has its own Physical Rating - please refer to the tour page for more information.

  • What will I eat on tour?

    Your customers will sample a range of local cuisine with the occasional western meals. All meals (excluding drinks) are included in our fully inclusive Group Tours. Breakfast is a combination of local and western food, usually served buffet style. Lunches and dinners consist of traditional local cuisine, with a wide variety to choose from. Meals on our group tours usually start with dinner on the normal day of arrival and finish with breakfast on the normal day of departure.

  • What are the average and maximum number of people on a group tour?

    Classic Tours: Average is 21 and the maximum number of people is 28.

    Go Beyond Tours : Average is 14 and the maximum number of people 18.

    Solo-Only Tours: Maximum number of people is 18.

  • Passengers with reduced mobility

    Due to the nature of touring and the different modes of transport used whilst on tour, clients that have reduced mobility may find certain aspects of touring difficult. We recommend speaking to one of our Reservations Team to advise on the suitability

Solo Travellers

  • Do solo travellers pay a single supplement?

    Customers looking to travel solo can choose our ‘Happy to Share’ option, which may enable them to share a twin room with other solo customers of the same gender who also request Happy to Share, thus avoiding the need to pay single room supplements. Note that ‘Happy to Share’ requests can be received when you make your booking with us but will not be confirmed until your final payment due date. If a share partner is found, the Single Supplement will be removed from your booking. If a share partner is not found, the Single Supplement will remain and is payable with your final balance in line with our normal booking conditions.

    **solo travellers travelling on dedicated 'solo tour departures' will benefit from no single supplements or additioanl costs.

  • Is this a match making service?

    Definitley not, people travel on solo tours for a number of different reasons. Whether this be by choice or circumstance. Solo touring provides a safe and enjoyable way of seeing the world with like-minded indivduals.

  • Will my customer have to dine on their own?

    No, the tour manager will ensure that your customer is never alone, unless that is what the customer prefers.